11/19/2024 4:59:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 4:59:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 144.86.7.171
11/19/2024 4:59:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 4:59:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 144.86.7.171
11/19/2024 4:59:59 PM | Request Received onLoginClick=> userName: HJM | Client IP: 144.86.7.171
11/19/2024 4:59:59 PM | Response Sent => {"Result":"0","UserID":"164","UserRoleID":"2","UserLevelID":"117-B","UserName":"HJM","Password":"JHSRdAxE8Kw=","tokenKey":"QM4YGEYUGU"} | Client IP: 144.86.7.171
11/19/2024 4:59:59 PM | Request Received getUserModuleRights=> branchId:0userId: 164 | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Request Received getDashboardList=> userId: 164, languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Request Received getDashboardList=> userId: 164, languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 5:00:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.7.171
11/19/2024 5:00:01 PM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-11-19 fto: 2024-11-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 144.86.7.171
11/19/2024 5:00:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 144.86.7.171
11/19/2024 5:01:01 PM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-11-19 fto: 2024-11-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 144.86.7.171
11/19/2024 5:01:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 144.86.7.171
11/19/2024 5:01:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 144.86.7.171
11/19/2024 5:01:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 144.86.7.171
11/19/2024 5:23:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 144.86.7.171
11/19/2024 5:23:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 144.86.7.171
11/19/2024 5:24:01 PM | Request Received onLoginClick=> userName: HJM | Client IP: 144.86.7.171
11/19/2024 5:24:01 PM | Response Sent => {"Result":"0","UserID":"164","UserRoleID":"2","UserLevelID":"117-B","UserName":"HJM","Password":"JHSRdAxE8Kw=","tokenKey":"SZV7VDSRVL"} | Client IP: 144.86.7.171
11/19/2024 5:24:01 PM | Request Received getUserModuleRights=> branchId:0userId: 164 | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Request Received getDashboardList=> userId: 164, languageCode:En | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Request Received getDashboardList=> userId: 164, languageCode:En | Client IP: 144.86.7.171
11/19/2024 5:24:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.7.171
11/19/2024 5:24:04 PM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-11-19 fto: 2024-11-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 144.86.7.171
11/19/2024 5:24:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 144.86.7.171
11/19/2024 5:24:18 PM | Request Received getReportData=> fid: 117| ftype:  ffrom: 2024-11-19 fto: 2024-11-19 fOtherParameters: category:AS6-Accessories|AP1-Appointment|BP2-Body and Paint|CO3-Companies|EM4-Express Maintenance|GR5-General Repair|SC7-Services or Compaint|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 117-B | Client IP: 144.86.7.171
11/19/2024 5:24:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":41.18,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":41.18,\"AvgWaitTime\":\"00:12:32\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:10:17\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:11:59\",\"MaxFFTime\":\"00:18:48\",\"AvgFFTime\":\"00:10:17\",\"PercentageFFTime\":63.66,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:27:49\",\"MaxWaitingTime\":\"00:28:59\"},{\"CategoryName\":\"Accessories\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Body and Paint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Companies\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Express Maintenance\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":35.29,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":35.29,\"AvgWaitTime\":\"00:16:01\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:18\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:51\",\"MaxFFTime\":\"00:01:26\",\"AvgFFTime\":\"00:00:18\",\"PercentageFFTime\":1.64,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:36:08\",\"MaxWaitingTime\":\"00:34:53\"},{\"CategoryName\":\"General Repair\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":23.53,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":23.53,\"AvgWaitTime\":\"00:18:51\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:09:48\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:39:14\",\"MaxFFTime\":\"00:26:16\",\"AvgFFTime\":\"00:09:48\",\"PercentageFFTime\":34.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:15:26\",\"MaxWaitingTime\":\"00:34:03\"},{\"CategoryName\":\"Services or Compaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"17 / 17 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:15 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:39 | SLA: 88.24%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":10.28,\"AverageWaitingTimePerCategory\":12.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Accessories\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Body and Paint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Companies\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Express Maintenance\",\"AverageServiceTimePerCategory\":0.31,\"AverageWaitingTimePerCategory\":16.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"General Repair\",\"AverageServiceTimePerCategory\":9.81,\"AverageWaitingTimePerCategory\":18.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Services or Compaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 144.86.7.171