10/27/2024 3:32:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:32:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 37.104.192.142
10/27/2024 3:33:02 PM | Request Received onLoginClick=> userName: JTR1 | Client IP: 37.104.192.142
10/27/2024 3:33:02 PM | Response Sent => {"Result":"0","UserID":"168","UserRoleID":"4","UserLevelID":"123-B","UserName":"JTR1","Password":"JHSRdAxE8Kw=","tokenKey":"FPHQ366UJK"} | Client IP: 37.104.192.142
10/27/2024 3:33:02 PM | Request Received getUserModuleRights=> branchId:0userId: 168 | Client IP: 37.104.192.142
10/27/2024 3:33:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 37.104.192.142
10/27/2024 3:33:03 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 37.104.192.142
10/27/2024 3:33:04 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 37.104.192.142
10/27/2024 3:33:06 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 37.104.192.142
10/27/2024 3:33:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 37.104.192.142
10/27/2024 3:33:08 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 37.104.192.142
10/27/2024 3:33:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 37.104.192.142
10/27/2024 3:33:09 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 37.104.192.142
10/27/2024 3:33:12 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 37.104.192.142
10/27/2024 3:33:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 37.104.192.142
10/27/2024 3:33:13 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 37.104.192.142
10/27/2024 3:33:15 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 37.104.192.142
10/27/2024 3:33:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 37.104.192.142
10/27/2024 3:33:15 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 37.104.192.142
10/27/2024 3:33:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 37.104.192.142
10/27/2024 3:33:24 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:33:24 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":46.34,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":45.00,\"AvgWaitTime\":\"00:31:41\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:13:55\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":11.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"04:10:38\",\"MaxFFTime\":\"00:42:36\",\"AvgFFTime\":\"00:13:55\",\"PercentageFFTime\":54.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:30:32\",\"MaxWaitingTime\":\"00:55:12\"},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":53.66,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":55.00,\"AvgWaitTime\":\"00:30:19\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":27.27,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:27:35\",\"MaxFFTime\":\"00:27:09\",\"AvgFFTime\":\"00:09:26\",\"PercentageFFTime\":45.30,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:07:04\",\"MaxWaitingTime\":\"01:02:29\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"40 / 41 (97.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:30:56 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:27 | SLA: 20.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":13.92,\"AverageWaitingTimePerCategory\":31.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":9.44,\"AverageWaitingTimePerCategory\":30.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:33:39 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:33:40 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"IssuedTickets\":41,\"ServedTickets\":40,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:30:56\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:11:27\",\"ServiceSLAPercentage\":20.00,\"ServiceSLACount\":8,\"FFTime\":\"07:38:13\",\"MaxFFTime\":\"01:09:45\",\"AvgFFTime\":\"00:11:27\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:37:36\",\"MaxWaitingTime\":\"01:02:29\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"40 / 41 ( 97.56% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:30:56 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:27 | SLA: 20.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"JETOUR Service Riyadh\"],\"TicketIssued\":[41],\"TicketServed\":[40],\"TicketServedPercentage\":[20.00],\"TicketWaitingPercentage\":[0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:33:41 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:34:13 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eAppointment\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:41\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:13:55\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e11.11\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e45.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eWalk In\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:30:19\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e27.27\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e55.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:36:19 PM | Request Received getSamsungAppointmentReportData=> fId: 123| ffrom: 2024-10-27 fto: 2024-10-27 userId: 168 language: En | Client IP: 37.104.192.142
10/27/2024 3:36:37 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:36:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR1\",\"TicketServed\":40,\"AvgServiceTime\":\"00:11:27\",\"SLA\":20.00,\"DaysWorked\":1,\"LoggedTime\":\"13:02:13\",\"ServingPercentage\":58.58,\"BackendPercentage\":0.00,\"IdlePercentage\":41.42,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"JR1\",\"JR2\",\"JR3\",\"JR4\"],\"TicketServed\":[40,0,0,0],\"SLA\":[20.00,0.00,0.00,0.00],\"ServingPercentage\":[58.58,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[41.42,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:36:43 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:36:43 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":46.34,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":45.00,\"AvgWaitTime\":\"00:31:41\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:13:55\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":11.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"04:10:38\",\"MaxFFTime\":\"00:42:36\",\"AvgFFTime\":\"00:13:55\",\"PercentageFFTime\":54.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:30:32\",\"MaxWaitingTime\":\"00:55:12\"},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":53.66,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":55.00,\"AvgWaitTime\":\"00:30:19\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":27.27,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:27:35\",\"MaxFFTime\":\"00:27:09\",\"AvgFFTime\":\"00:09:26\",\"PercentageFFTime\":45.30,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:07:04\",\"MaxWaitingTime\":\"01:02:29\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"40 / 41 (97.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:30:56 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:27 | SLA: 20.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":13.92,\"AverageWaitingTimePerCategory\":31.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":9.44,\"AverageWaitingTimePerCategory\":30.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:36:49 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:36:50 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":18,\"PercentageServedTickets\":45.00,\"AvgWaitTime\":\"00:31:41\",\"MaxWaitTime\":\"00:55:12\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"04:10:38\",\"AvgFFTime\":\"00:42:36\",\"MaxFFTime\":\"00:13:55\",\"PercentageFFTime\":\"54.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:30:32\"},{\"CategoryName\":\"Walk In\",\"CountServedTickets\":22,\"PercentageServedTickets\":55.00,\"AvgWaitTime\":\"00:30:19\",\"MaxWaitTime\":\"01:02:29\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"03:27:35\",\"AvgFFTime\":\"00:27:09\",\"MaxFFTime\":\"00:09:26\",\"PercentageFFTime\":\"45.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:07:04\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"40 / 41 (97.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:30:56 | Max.: 01:02:29 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"45\",\"AvgWaitTime\":\"31.70\",\"MaxWaitTime\":\"00:55:12\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"55\",\"AvgWaitTime\":\"30.32\",\"MaxWaitTime\":\"01:02:29\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:36:56 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:36:56 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"IssuedTickets\":41,\"ServedTickets\":40,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:30:56\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:11:27\",\"ServiceSLAPercentage\":20.00,\"ServiceSLACount\":8,\"FFTime\":\"07:38:13\",\"MaxFFTime\":\"01:09:45\",\"AvgFFTime\":\"00:11:27\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:37:36\",\"MaxWaitingTime\":\"01:02:29\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"40 / 41 ( 97.56% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:30:56 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:27 | SLA: 20.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"JETOUR Service Riyadh\"],\"TicketIssued\":[41],\"TicketServed\":[40],\"TicketServedPercentage\":[20.00],\"TicketWaitingPercentage\":[0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:36:57 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 123-B | Client IP: 37.104.192.142
10/27/2024 3:37:37 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eAppointment\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:41\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:13:55\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e11.11\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e45.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eWalk In\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:30:19\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e27.27\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e55.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 37.104.192.142
10/27/2024 3:58:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 87.101.130.146
10/27/2024 3:58:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 87.101.130.146
10/27/2024 3:58:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.101.130.146
10/27/2024 3:58:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.101.130.146
10/27/2024 3:58:53 PM | Request Received onLoginClick=> userName: JTR1 | Client IP: 87.101.130.146
10/27/2024 3:58:53 PM | Response Sent => {"Result":"0","UserID":"168","UserRoleID":"4","UserLevelID":"123-B","UserName":"JTR1","Password":"JHSRdAxE8Kw=","tokenKey":"L1NQ2CJI8N"} | Client IP: 87.101.130.146
10/27/2024 3:58:54 PM | Request Received getUserModuleRights=> branchId:0userId: 168 | Client IP: 87.101.130.146
10/27/2024 3:58:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.94.90.45
10/27/2024 3:58:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.94.90.45
10/27/2024 3:59:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.101.130.146
10/27/2024 3:59:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.101.130.146
10/27/2024 3:59:00 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 87.101.130.146
10/27/2024 3:59:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.101.130.146
10/27/2024 3:59:01 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 87.101.130.146
10/27/2024 3:59:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.101.130.146
10/27/2024 3:59:04 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-27 fto: 2024-10-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.101.130.146
10/27/2024 3:59:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.101.130.146
10/27/2024 3:59:51 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-10-01 fto: 2024-10-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.101.130.146
10/27/2024 3:59:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.94.90.79
10/27/2024 3:59:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.94.90.79
10/27/2024 3:59:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.101.130.146
10/27/2024 4:00:55 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-01 fto: 2024-10-26 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 87.101.130.146
10/27/2024 4:00:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":416,\"PercentageIssuedTickets\":40.35,\"ServedTicketsPerCategory\":381,\"PercentageServedTickets\":41.96,\"AvgWaitTime\":\"00:48:01\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":1.20,\"AvgServiceTime\":\"00:10:04\",\"ServiceSLACount\":200,\"ServiceSLAPercentage\":52.49,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":35,\"FFTime\":\"16:01:39\",\"MaxFFTime\":\"21:05:16\",\"AvgFFTime\":\"00:10:04\",\"PercentageFFTime\":44.66,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:57:28\",\"MaxWaitingTime\":\"05:00:20\"},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":615,\"PercentageIssuedTickets\":59.65,\"ServedTicketsPerCategory\":527,\"PercentageServedTickets\":58.04,\"AvgWaitTime\":\"00:48:24\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":0.81,\"AvgServiceTime\":\"00:09:01\",\"ServiceSLACount\":293,\"ServiceSLAPercentage\":55.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":88,\"FFTime\":\"07:20:29\",\"MaxFFTime\":\"02:33:37\",\"AvgFFTime\":\"00:09:01\",\"PercentageFFTime\":55.34,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:14:46\",\"MaxWaitingTime\":\"05:04:57\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"908 / 1031 (88.07%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:48:15 | SLA: 0.97%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:28 | SLA: 54.30%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":10.08,\"AverageWaitingTimePerCategory\":48.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":9.03,\"AverageWaitingTimePerCategory\":48.42,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.101.130.146
10/27/2024 4:20:02 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-01 fto: 2024-10-26 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 123-B | Client IP: 87.101.130.146
10/27/2024 4:21:33 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR1\",\"TicketServed\":457,\"AvgServiceTime\":\"00:10:13\",\"SLA\":55.14,\"DaysWorked\":20,\"LoggedTime\":\"12 day(s) 06:37:25\",\"ServingPercentage\":26.42,\"BackendPercentage\":0.00,\"IdlePercentage\":73.83,\"ProcessingTime\":\"-\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR2\",\"TicketServed\":451,\"AvgServiceTime\":\"00:08:43\",\"SLA\":53.44,\"DaysWorked\":22,\"LoggedTime\":\"16 day(s) 09:56:41\",\"ServingPercentage\":16.63,\"BackendPercentage\":0.00,\"IdlePercentage\":83.38,\"ProcessingTime\":\"-\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"JR1\",\"JR2\",\"JR3\",\"JR4\"],\"TicketServed\":[457,451,0,0],\"SLA\":[55.14,53.44,0.00,0.00],\"ServingPercentage\":[26.42,16.63,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[73.83,83.38,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.101.130.146
10/27/2024 4:21:35 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-10-01 fto: 2024-10-26 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 87.101.130.146
10/27/2024 4:21:35 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":416,\"PercentageIssuedTickets\":40.35,\"ServedTicketsPerCategory\":381,\"PercentageServedTickets\":41.96,\"AvgWaitTime\":\"00:48:01\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":1.20,\"AvgServiceTime\":\"00:10:04\",\"ServiceSLACount\":200,\"ServiceSLAPercentage\":52.49,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":35,\"FFTime\":\"16:01:39\",\"MaxFFTime\":\"21:05:16\",\"AvgFFTime\":\"00:10:04\",\"PercentageFFTime\":44.66,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:57:28\",\"MaxWaitingTime\":\"05:00:20\"},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":615,\"PercentageIssuedTickets\":59.65,\"ServedTicketsPerCategory\":527,\"PercentageServedTickets\":58.04,\"AvgWaitTime\":\"00:48:24\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":0.81,\"AvgServiceTime\":\"00:09:01\",\"ServiceSLACount\":293,\"ServiceSLAPercentage\":55.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":88,\"FFTime\":\"07:20:29\",\"MaxFFTime\":\"02:33:37\",\"AvgFFTime\":\"00:09:01\",\"PercentageFFTime\":55.34,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:14:46\",\"MaxWaitingTime\":\"05:04:57\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"908 / 1031 (88.07%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:48:15 | SLA: 0.97%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:28 | SLA: 54.30%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":10.08,\"AverageWaitingTimePerCategory\":48.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":9.03,\"AverageWaitingTimePerCategory\":48.42,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.101.130.146