4/1/2024 2:31:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:31:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:31:52 PM | Request Received onLoginClick=> userName: KIA4 | Client IP: 51.36.1.126
4/1/2024 2:31:52 PM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"KIA4","Password":"12345","tokenKey":"1PHYC6SLKV"} | Client IP: 51.36.1.126
4/1/2024 2:32:07 PM | Request Received onLoginClick=> userName: KIAj4 | Client IP: 51.36.1.126
4/1/2024 2:32:07 PM | Response Sent => {"Result":"0","UserID":"171","UserRoleID":"4","UserLevelID":"126-B","UserName":"KIAj4","Password":"JHSRdAxE8Kw=","tokenKey":"MVEV6FQBRA"} | Client IP: 51.36.1.126
4/1/2024 2:32:07 PM | Request Received getUserModuleRights=> branchId:0userId: 171 | Client IP: 51.36.1.126
4/1/2024 2:32:08 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:32:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:32:09 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:32:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:32:09 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:32:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:32:09 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:32:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:32:29 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:32:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:32:32 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 51.36.1.126
4/1/2024 2:32:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:32:35 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:32:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:32:36 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:32:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:33:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:33:04 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:33:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:33:06 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:33:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:33:17 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 51.36.1.126
4/1/2024 2:33:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:33:18 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:33:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:33:42 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:33:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:33:43 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:33:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:34:07 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:34:08 PM | Request Received getDashboardData=> fid: 126| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:34:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:34:10 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:34:10 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:34:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:34:20 PM | Request Received onLoginClick=> userName: JTR1 | Client IP: 51.36.1.126
4/1/2024 2:34:20 PM | Response Sent => {"Result":"0","UserID":"168","UserRoleID":"4","UserLevelID":"123-B","UserName":"JTR1","Password":"JHSRdAxE8Kw=","tokenKey":"UTRMWALU1B"} | Client IP: 51.36.1.126
4/1/2024 2:34:21 PM | Request Received getUserModuleRights=> branchId:0userId: 168 | Client IP: 51.36.1.126
4/1/2024 2:34:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:34:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:35:22 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:35:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:36:22 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 51.36.1.126
4/1/2024 2:36:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:36:23 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:36:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:36:29 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:36:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:36:29 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.36.1.126
4/1/2024 2:36:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:36:41 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.36.1.126
4/1/2024 2:36:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.1.126
4/1/2024 2:36:41 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:36:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:37:23 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:37:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:37:59 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-03-02 fto: 2024-03-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:38:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:38:17 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-04-01 fto: 2024-04-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:38:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:38:21 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.1.126
4/1/2024 2:38:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.1.126
4/1/2024 2:38:36 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:38:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":19.05,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":22.86,\"AvgWaitTime\":\"00:28:44\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:08:22\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":43.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":68,\"PercentageIssuedTickets\":80.95,\"ServedTicketsPerCategory\":54,\"PercentageServedTickets\":77.14,\"AvgWaitTime\":\"00:43:15\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":4.41,\"AvgServiceTime\":\"00:20:23\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"70 / 84 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:39:56 | SLA: 3.57%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:17:38 | SLA: 48.57%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":8.38,\"AverageWaitingTimePerCategory\":28.74},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":20.39,\"AverageWaitingTimePerCategory\":43.27}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126
4/1/2024 2:38:47 PM | Request Received getSamsungAppointmentReportData=> fId: 123| ffrom: 2024-04-01 fto: 2024-04-01 userId: 168 language: En | Client IP: 51.36.1.126
4/1/2024 2:38:51 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:38:54 PM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126
4/1/2024 2:38:54 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:38:57 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126
4/1/2024 2:38:57 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:39:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126
4/1/2024 2:39:01 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:39:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR1\",\"TicketServed\":58,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"1 day(s) 05:38:49\",\"ServingPercentage\":56.07,\"BackendPercentage\":0.00,\"IdlePercentage\":43.93},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR2\",\"TicketServed\":12,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"14:35:05\",\"ServingPercentage\":27.15,\"BackendPercentage\":0.00,\"IdlePercentage\":72.85},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"JR1\",\"JR2\",\"JR3\",\"JR4\"],\"TicketServed\":[58,12,0,0],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[56.07,27.15,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[43.93,72.85,0.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126
4/1/2024 2:39:13 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-03-31 fto: 2024-03-31 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.36.1.126
4/1/2024 2:39:13 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":19.05,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":22.86,\"AvgWaitTime\":\"00:28:44\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:08:22\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":43.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":68,\"PercentageIssuedTickets\":80.95,\"ServedTicketsPerCategory\":54,\"PercentageServedTickets\":77.14,\"AvgWaitTime\":\"00:43:15\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":4.41,\"AvgServiceTime\":\"00:20:23\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"70 / 84 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:39:56 | SLA: 3.57%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:17:38 | SLA: 48.57%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":8.38,\"AverageWaitingTimePerCategory\":28.74},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":20.39,\"AverageWaitingTimePerCategory\":43.27}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.1.126