2/19/2024 4:10:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.39.18.141
2/19/2024 4:10:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.39.18.141
2/19/2024 4:10:08 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:10:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:10:09 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.39.18.141
2/19/2024 4:10:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.39.18.141
2/19/2024 4:10:09 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.39.18.141
2/19/2024 4:10:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.39.18.141
2/19/2024 4:10:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 51.39.18.141
2/19/2024 4:10:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 51.39.18.141
2/19/2024 4:10:11 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.39.18.141
2/19/2024 4:10:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.39.18.141
2/19/2024 4:10:14 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:10:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:10:38 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:10:48 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":34.15,\"AvgWaitTime\":\"00:16:42\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:26:34\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":35.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":30,\"PercentageIssuedTickets\":66.67,\"ServedTicketsPerCategory\":27,\"PercentageServedTickets\":65.85,\"AvgWaitTime\":\"00:28:24\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":3.33,\"AvgServiceTime\":\"00:20:10\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":40.74,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"41 / 45 (91.11%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:24 | SLA: 8.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:22:21 | SLA: 39.02%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":26.57,\"AverageWaitingTimePerCategory\":16.70},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":20.17,\"AverageWaitingTimePerCategory\":28.42}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:10:51 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-01-20 fto: 2024-02-18 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:10:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":147,\"PercentageIssuedTickets\":35.25,\"ServedTicketsPerCategory\":132,\"PercentageServedTickets\":35.29,\"AvgWaitTime\":\"00:25:06\",\"WaitingSLACount\":20,\"WaitingSLAPercentage\":13.61,\"AvgServiceTime\":\"00:10:01\",\"ServiceSLACount\":74,\"ServiceSLAPercentage\":56.06,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":15},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":270,\"PercentageIssuedTickets\":64.75,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":64.71,\"AvgWaitTime\":\"00:32:10\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":8.52,\"AvgServiceTime\":\"00:11:36\",\"ServiceSLACount\":110,\"ServiceSLAPercentage\":45.45,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":28}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"374 / 417 (89.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:29:40 | SLA: 10.31%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:02 | SLA: 49.20%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":10.02,\"AverageWaitingTimePerCategory\":25.10},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":11.61,\"AverageWaitingTimePerCategory\":32.17}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:11:28 PM | Request Received getReportData=> fid: 123 ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:11:32 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"26047333\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:52\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:12:40\",\"Date\":\"2024-02-19\",\"IssueTime\":\"08:03:51\",\"CallTime\":\"08:04:43\",\"ServiceEndTime\":\"08:17:23\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"08:03:51\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"08:04:43\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"08:17:23\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"260512\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:13:32\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:14:35\",\"Date\":\"2024-02-19\",\"IssueTime\":\"08:04:05\",\"CallTime\":\"08:17:37\",\"ServiceEndTime\":\"08:32:12\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"08:04:05\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"08:17:37\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"08:32:12\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:13:27\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"2024-02-19\",\"IssueTime\":\"08:26:18\",\"CallTime\":\"08:39:45\",\"ServiceEndTime\":\"08:39:50\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"08:26:18\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"08:39:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"08:39:50\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"22\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:07:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:19:24\",\"Date\":\"2024-02-19\",\"IssueTime\":\"08:34:43\",\"CallTime\":\"08:42:33\",\"ServiceEndTime\":\"09:01:57\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"08:34:43\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"08:42:33\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:01:57\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"2604880\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:38:26\",\"Date\":\"2024-02-19\",\"IssueTime\":\"09:43:22\",\"CallTime\":\"09:45:26\",\"ServiceEndTime\":\"10:23:52\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:43:22\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:45:26\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:23:52\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"125876\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:27\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"01:25:44\",\"Date\":\"2024-02-19\",\"IssueTime\":\"09:57:47\",\"CallTime\":\"10:04:14\",\"ServiceEndTime\":\"11:29:58\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:57:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:04:14\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"11:29:58\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"58755737\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:04:46\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:35:09\",\"Date\":\"2024-02-19\",\"IssueTime\":\"10:20:06\",\"CallTime\":\"10:24:52\",\"ServiceEndTime\":\"11:00:01\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:20:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:24:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"11:00:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"0509898968\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:07:59\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:26:20\",\"Date\":\"2024-02-19\",\"IssueTime\":\"10:37:14\",\"CallTime\":\"10:45:13\",\"ServiceEndTime\":\"11:11:33\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:37:14\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:45:13\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"11:11:33\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"2606808\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:24:31\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:39\",\"Date\":\"2024-02-19\",\"IssueTime\":\"10:47:03\",\"CallTime\":\"11:11:34\",\"ServiceEndTime\":\"11:12:13\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:47:03\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:11:34\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"11:12:13\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"2606928\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:22:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:27:25\",\"Date\":\"2024-02-19\",\"IssueTime\":\"10:49:30\",\"CallTime\":\"11:12:13\",\"ServiceEndTime\":\"11:39:38\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:49:30\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:12:13\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"11:39:38\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eA0010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Appointment\",\"ClientName\":\"..\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:39:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:41\",\"Date\":\"2024-02-19\",\"IssueTime\":\"10:50:50\",\"CallTime\":\"11:30:00\",\"ServiceEndTime\":\"11:30:41\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:50:50\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:30:00\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being 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data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eW1024 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Walk In\",\"ClientName\":\"-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:35:28\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:09\",\"Date\":\"2024-02-19\",\"IssueTime\":\"12:57:09\",\"CallTime\":\"13:32:37\",\"ServiceEndTime\":\"13:32:46\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:57:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"13:32:37\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"13:32:46\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"JR2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eW1025 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Walk In\",\"ClientName\":\"-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:16:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:26:30\",\"Date\":\"2024-02-19\",\"IssueTime\":\"12:57:26\",\"CallTime\":\"13:14:13\",\"ServiceEndTime\":\"13:40:43\",\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:57:26\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket 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color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Walk In\",\"ClientName\":\"-\",\"Status\":\"Ticket in serving\",\"WaitingTime\":\"00:39:20\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2024-02-19\",\"IssueTime\":\"13:01:29\",\"CallTime\":\"13:40:49\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:01:29\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"13:40:49\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eW1028 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Walk In\",\"ClientName\":\"-\",\"Status\":\"Ticket in serving\",\"WaitingTime\":\"00:51:23\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2024-02-19\",\"IssueTime\":\"13:03:36\",\"CallTime\":\"13:54:59\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:36\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"13:54:59\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"JR1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eW1029 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"JETOUR Service Riyadh\",\"Category\":\"Walk In\",\"ClientName\":\"-\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2024-02-19\",\"IssueTime\":\"14:20:37\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"14:20:37\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eW1030 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:11:44 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.39.18.141
2/19/2024 4:11:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.39.18.141
2/19/2024 4:11:46 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-01-20 fto: 2024-02-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:12:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:47:47 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:47:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:48:07 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:48:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:49:08 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:49:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:49:23 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-18 fto: 2024-02-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:49:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:54:14 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-12 fto: 2024-02-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:54:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:55:22 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.39.18.141
2/19/2024 4:55:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.39.18.141
2/19/2024 4:55:46 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:55:47 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":34.69,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":34.15,\"AvgWaitTime\":\"00:16:42\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":17.65,\"AvgServiceTime\":\"00:26:34\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":35.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":65.31,\"ServedTicketsPerCategory\":27,\"PercentageServedTickets\":65.85,\"AvgWaitTime\":\"00:28:24\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":3.13,\"AvgServiceTime\":\"00:20:10\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":40.74,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"41 / 49 (83.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:24 | SLA: 8.16%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:22:21 | SLA: 39.02%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":26.57,\"AverageWaitingTimePerCategory\":16.70},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":20.17,\"AverageWaitingTimePerCategory\":28.42}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:56:59 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:56:59 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":14,\"PercentageServedTickets\":34.15,\"AvgWaitTime\":\"00:16:42\",\"MaxWaitTime\":\"00:41:11\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":17.65},{\"CategoryName\":\"Walk In\",\"CountServedTickets\":27,\"PercentageServedTickets\":65.85,\"AvgWaitTime\":\"00:28:24\",\"MaxWaitTime\":\"01:05:34\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":3.13}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"41 / 49 (83.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:24 | Max.: 01:05:34 | SLA: 8.16% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"35\",\"AvgWaitTime\":\"16.70\",\"MaxWaitTime\":\"00:41:11\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"17.65%\"},{\"CategoryName\":\"Walk In\",\"CountServedTickets\":27,\"PercentageServedTickets\":\"66\",\"AvgWaitTime\":\"28.42\",\"MaxWaitTime\":\"01:05:34\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"3.13%\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:57:03 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:57:04 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"IssuedTickets\":49,\"ServedTickets\":41,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:24:24\",\"WaitingSLAPercentage\":8.16,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:22:21\",\"ServiceSLAPercentage\":39.02,\"ServiceSLACount\":16}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"41 / 49 ( 83.67% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:24 | SLA: 8.16%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:22:21 | SLA: 39.02%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"JETOUR Service Riyadh\"],\"TicketIssued\":[49],\"TicketServed\":[41],\"TicketServedPercentage\":[39.02],\"TicketWaitingPercentage\":[8.16]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 4:57:19 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-19 fto: 2024-02-19 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 123-B | Client IP: 51.39.18.141
2/19/2024 4:57:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR1\",\"TicketServed\":27,\"AvgServiceTime\":\"00:20:54\",\"SLA\":29.63,\"DaysWorked\":0,\"LoggedTime\":\"15:13:39\",\"ServingPercentage\":61.81,\"BackendPercentage\":0.00,\"IdlePercentage\":38.19},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR2\",\"TicketServed\":14,\"AvgServiceTime\":\"00:25:08\",\"SLA\":57.14,\"DaysWorked\":0,\"LoggedTime\":\"09:04:57\",\"ServingPercentage\":64.57,\"BackendPercentage\":0.00,\"IdlePercentage\":35.43},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"JR1\",\"JR2\",\"JR3\",\"JR4\"],\"TicketServed\":[27,14,0,0],\"SLA\":[29.63,57.14,0.00,0.00],\"ServingPercentage\":[61.81,64.57,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[38.19,35.43,0.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.39.18.141
2/19/2024 5:00:20 PM | Request Received getSamsungAppointmentReportData=> fId: 123| ffrom: 2024-02-19 fto: 2024-02-19 userId: 168 language: En | Client IP: 51.39.18.141