2/13/2024 11:08:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 144.86.3.251
2/13/2024 11:08:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 144.86.3.251
2/13/2024 11:08:22 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-02-13 fto: 2024-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 144.86.3.251
2/13/2024 11:08:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 144.86.3.251
2/13/2024 11:08:23 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-02-13 fto: 2024-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 144.86.3.251
2/13/2024 11:08:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 144.86.3.251
2/13/2024 11:08:24 AM | Request Received getDashboardList=> userId: 164, languageCode:Sp | Client IP: 144.86.3.251
2/13/2024 11:08:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.3.251
2/13/2024 11:08:24 AM | Request Received getDashboardList=> userId: 164, languageCode:Sp | Client IP: 144.86.3.251
2/13/2024 11:08:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 144.86.3.251
2/13/2024 1:55:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 46.152.44.136
2/13/2024 1:55:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 46.152.44.136
2/13/2024 1:56:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 46.152.44.136
2/13/2024 1:56:15 PM | Request Received onLoginClick=> userName: KIAJ4 | Client IP: 46.152.44.136
2/13/2024 1:56:15 PM | Response Sent => {"Result":"0","UserID":"171","UserRoleID":"4","UserLevelID":"126-B","UserName":"KIAJ4","Password":"JHSRdAxE8Kw=","tokenKey":"HME77P5YQ4"} | Client IP: 46.152.44.136
2/13/2024 1:56:16 PM | Request Received getUserModuleRights=> branchId:0userId: 171 | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:56:29 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:56:41 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:56:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Request Received getDashboardList=> userId: 171, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:58:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:58:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 46.152.44.136
2/13/2024 1:58:28 PM | Request Received onLoginClick=> userName: JTR1 | Client IP: 46.152.44.136
2/13/2024 1:58:28 PM | Response Sent => {"Result":"0","UserID":"168","UserRoleID":"4","UserLevelID":"123-B","UserName":"JTR1","Password":"JHSRdAxE8Kw=","tokenKey":"Q39QS6Z6ZC"} | Client IP: 46.152.44.136
2/13/2024 1:58:28 PM | Request Received getUserModuleRights=> branchId:0userId: 168 | Client IP: 46.152.44.136
2/13/2024 1:58:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:58:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 46.152.44.136
2/13/2024 1:58:29 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:58:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:58:30 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 46.152.44.136
2/13/2024 1:58:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 46.152.44.136
2/13/2024 1:58:31 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-13 fto: 2024-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 46.152.44.136
2/13/2024 1:58:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 46.152.44.136
2/13/2024 1:58:33 PM | Request Received getDashboardData=> fid: 123| ftype:  ffrom: 2024-02-13 fto: 2024-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 46.152.44.136
2/13/2024 1:58:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 46.152.44.136
2/13/2024 1:58:41 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-02-13 fto: 2024-02-13 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 46.152.44.136
2/13/2024 1:58:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":42.11,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:14:51\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":6.25,\"AvgServiceTime\":\"00:13:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":13.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":57.89,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":58.33,\"AvgWaitTime\":\"00:34:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:10:23\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":14.29,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"36 / 38 (94.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:10 | SLA: 2.63%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:34 | SLA: 13.89%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":13.25,\"AverageWaitingTimePerCategory\":14.86},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":10.39,\"AverageWaitingTimePerCategory\":34.25}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 46.152.44.136
2/13/2024 1:58:46 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-01-14 fto: 2024-02-12 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 46.152.44.136
2/13/2024 1:58:46 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":91,\"PercentageIssuedTickets\":38.40,\"ServedTicketsPerCategory\":77,\"PercentageServedTickets\":37.38,\"AvgWaitTime\":\"00:28:44\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":19.78,\"AvgServiceTime\":\"00:05:55\",\"ServiceSLACount\":59,\"ServiceSLAPercentage\":76.62,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":146,\"PercentageIssuedTickets\":61.60,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":62.62,\"AvgWaitTime\":\"00:37:18\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":8.90,\"AvgServiceTime\":\"00:07:44\",\"ServiceSLACount\":72,\"ServiceSLAPercentage\":55.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":17}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"206 / 237 (86.92%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:34:06 | SLA: 13.08%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:03 | SLA: 63.59%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":5.92,\"AverageWaitingTimePerCategory\":28.75},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":7.74,\"AverageWaitingTimePerCategory\":37.31}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 46.152.44.136
2/13/2024 1:59:54 PM | Request Received getReportData=> fid: 123| ftype:  ffrom: 2024-01-14 fto: 2024-02-12 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 123-B | Client IP: 46.152.44.136
2/13/2024 2:00:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"}]","reportBody":"[{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR1\",\"TicketServed\":40,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"1 day(s) 12:34:23\",\"ServingPercentage\":21.34,\"BackendPercentage\":0.00,\"IdlePercentage\":78.66},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR2\",\"TicketServed\":135,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":6,\"LoggedTime\":\"3 day(s) 12:35:46\",\"ServingPercentage\":19.12,\"BackendPercentage\":0.00,\"IdlePercentage\":80.88},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"JETOUR Service Riyadh\",\"OperatorName\":\"JR4\",\"TicketServed\":31,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"07:58:29\",\"ServingPercentage\":3.11,\"BackendPercentage\":0.00,\"IdlePercentage\":96.89}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"JR1\",\"JR2\",\"JR3\",\"JR4\"],\"TicketServed\":[40,135,0,31],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[21.34,19.12,0.00,3.11],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[78.66,80.88,0.00,96.89]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 46.152.44.136