6/30/2022 9:27:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:27:33 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:27:33 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:27:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:27:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.202.178
6/30/2022 9:27:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.202.178
6/30/2022 9:27:34 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.202.178
6/30/2022 9:27:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:27:36 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.202.178
6/30/2022 9:27:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:27:45 AM | Request Received getDashboardDetail=> dashboardId: 45 | Client IP: 165.225.202.178
6/30/2022 9:27:45 AM | Response Sent => Data returned of dashboardId:45 | Client IP: 165.225.202.178
6/30/2022 9:27:46 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:27:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.202.178
6/30/2022 9:27:46 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component|categories-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component| | Client IP: 165.225.202.178
6/30/2022 9:27:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:28:34 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component|categories-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component| | Client IP: 165.225.202.178
6/30/2022 9:28:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:29:34 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component|categories-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component| | Client IP: 165.225.202.178
6/30/2022 9:29:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:30:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:30:25 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.202.178
6/30/2022 9:30:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.202.178
6/30/2022 9:30:25 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.202.178
6/30/2022 9:30:26 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.202.178
6/30/2022 9:30:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:30:31 AM | Request Received onLoginClick=> userName: CMX1 | Client IP: 165.225.202.178
6/30/2022 9:30:31 AM | Response Sent => {"Result":"0","UserID":"140","UserRoleID":"11","UserLevelID":"61-B","UserName":"CMX1","Password":"cqmnvUMmZwU=","tokenKey":"1S9H3VJ8GT"} | Client IP: 165.225.202.178
6/30/2022 9:30:32 AM | Request Received getUserModuleRights=> branchId:0userId: 140 | Client IP: 165.225.202.178
6/30/2022 9:30:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:30:33 AM | Request Received getDashboardList=> userId: 140, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:30:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 165.225.202.178
6/30/2022 9:30:33 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:30:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:30:34 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:30:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:30:36 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 9:43:27 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 9:48:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:48:53 AM | Request Received getDashboardList=> userId: 140, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 165.225.202.178
6/30/2022 9:48:55 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:48:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:48:55 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:48:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:49:03 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:49:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK 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PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:03 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:31 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":3.52,\"AverageWaitingTimePerCategory\":1.05},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Request Received getDashboardList=> userId: 140, languageCode:En | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:49:13 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO 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SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:49:14 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 9:49:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO 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PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:03 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:31 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":3.52,\"AverageWaitingTimePerCategory\":1.05},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 9:49:15 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 9:49:18 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 10:06:03 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 10:16:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 10:16:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 10:16:07 AM | Request Received getDashboardList=> userId: 140, languageCode:En | Client IP: 165.225.202.178
6/30/2022 10:16:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 165.225.202.178
6/30/2022 10:16:09 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 10:16:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":66.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:39\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 3 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:18 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:39 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":3.66,\"AverageWaitingTimePerCategory\":2.31},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 10:16:09 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 10:16:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":66.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:39\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 3 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:18 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:39 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":3.66,\"AverageWaitingTimePerCategory\":2.31},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 11:08:20 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:15:47 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:18:17 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:20:31 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:20:43 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:22:57 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 11:22:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":60.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":75.00,\"AvgWaitTime\":\"00:02:02\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:41\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:07:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:25:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 5 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:19 | SLA: 80.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:16 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":2.69,\"AverageWaitingTimePerCategory\":2.04},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":25.00,\"AverageWaitingTimePerCategory\":7.15},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 11:24:09 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:24:35 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:24:51 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:25:00 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:26:10 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:35:25 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:36:56 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:38:57 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:39:20 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:39:25 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:39:40 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 11:39:44 AM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 12:00:35 PM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 12:03:37 PM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-01-01 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 12:03:51 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 12:03:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":27.27,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:02\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:41\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":9.09,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:12\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":45.45,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:04:16\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":9.09,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:02:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:58\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":9.09,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:07:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:25:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 11 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:33 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:08 | SLA: 90.91%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":2.69,\"AverageWaitingTimePerCategory\":2.04},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":3.20,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":1.65,\"AverageWaitingTimePerCategory\":4.28},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.97,\"AverageWaitingTimePerCategory\":2.03},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":25.00,\"AverageWaitingTimePerCategory\":7.15},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 12:03:55 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 12:03:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"}]","reportBody":"[{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Atta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"bpradhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"hussain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Istiya.ahmad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Jasmin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Marifel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nkyousef\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nrahiman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"riyaz\",\"TicketServed\":5,\"AvgServiceTime\":\"00:02:07\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"01:33:46\",\"ServingPercentage\":11.32,\"BackendPercentage\":0.00,\"IdlePercentage\":88.68},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sandeesh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sanju\",\"TicketServed\":6,\"AvgServiceTime\":\"00:05:48\",\"SLA\":83.33,\"DaysWorked\":0,\"LoggedTime\":\"03:13:24\",\"ServingPercentage\":18.03,\"BackendPercentage\":0.00,\"IdlePercentage\":81.97},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Shiju\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"nkyousef\",\"nrahiman\",\"Atta\",\"bpradhan\",\"riyaz\",\"Istiya.ahmad\",\"Marifel\",\"Jasmin\",\"hussain\",\"Sandeesh\",\"Sanju\",\"Shiju\"],\"TicketServed\":[0,0,0,0,5,0,0,0,0,0,6,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,83.33,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,11.32,0.00,0.00,0.00,0.00,0.00,18.03,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,88.68,0.00,0.00,0.00,0.00,0.00,81.97,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 12:04:07 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 12:04:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"}]","reportBody":"[{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Atta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"bpradhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"hussain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Istiya.ahmad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Jasmin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Marifel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nkyousef\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nrahiman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"riyaz\",\"TicketServed\":5,\"AvgServiceTime\":\"00:02:07\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"01:33:46\",\"ServingPercentage\":11.32,\"BackendPercentage\":0.00,\"IdlePercentage\":88.68},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sandeesh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sanju\",\"TicketServed\":6,\"AvgServiceTime\":\"00:05:48\",\"SLA\":83.33,\"DaysWorked\":0,\"LoggedTime\":\"03:13:24\",\"ServingPercentage\":18.03,\"BackendPercentage\":0.00,\"IdlePercentage\":81.97},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Shiju\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"nkyousef\",\"nrahiman\",\"Atta\",\"bpradhan\",\"riyaz\",\"Istiya.ahmad\",\"Marifel\",\"Jasmin\",\"hussain\",\"Sandeesh\",\"Sanju\",\"Shiju\"],\"TicketServed\":[0,0,0,0,5,0,0,0,0,0,6,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,83.33,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,11.32,0.00,0.00,0.00,0.00,0.00,18.03,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,88.68,0.00,0.00,0.00,0.00,0.00,81.97,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 12:04:11 PM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 12:04:35 PM | Request Received getSamsungAppointmentReportData=> fId: 61| ffrom: 2022-06-30 fto: 2022-06-30 userId: 140 language: En | Client IP: 165.225.202.178
6/30/2022 2:04:11 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 2:04:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 2:04:12 PM | Request Received onLoginClick=> userName: CMX1 | Client IP: 165.225.202.178
6/30/2022 2:04:12 PM | Response Sent => {"Result":"0","UserID":"140","UserRoleID":"11","UserLevelID":"61-B","UserName":"CMX1","Password":"cqmnvUMmZwU=","tokenKey":"LYIZDMC7ES"} | Client IP: 165.225.202.178
6/30/2022 2:04:12 PM | Request Received getUserModuleRights=> branchId:0userId: 140 | Client IP: 165.225.202.178
6/30/2022 2:04:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 2:04:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178
6/30/2022 2:04:14 PM | Request Received getDashboardList=> userId: 140, languageCode:En | Client IP: 165.225.202.178
6/30/2022 2:04:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 165.225.202.178
6/30/2022 2:04:14 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 2:04:14 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 2:04:15 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-06-30 fto: 2022-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 61-B | Client IP: 165.225.202.178
6/30/2022 2:04:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.202.178
6/30/2022 3:18:47 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.202.178
6/30/2022 3:18:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.202.178