4/30/2022 7:52:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:40 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:40 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 147.161.172.191
4/30/2022 7:52:40 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 147.161.172.191
4/30/2022 7:52:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 147.161.172.191
4/30/2022 7:52:44 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 147.161.172.191
4/30/2022 7:52:44 PM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-04-30 fto: 2022-04-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 147.161.172.191
4/30/2022 7:52:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 147.161.172.191
4/30/2022 7:52:47 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 147.161.172.191
4/30/2022 7:52:48 PM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-04-30 fto: 2022-04-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 147.161.172.191
4/30/2022 7:52:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 147.161.172.191
4/30/2022 7:52:49 PM | Request Received getDashboardDetail=> dashboardId: 45 | Client IP: 147.161.172.191
4/30/2022 7:52:49 PM | Response Sent => Data returned of dashboardId:45 | Client IP: 147.161.172.191
4/30/2022 7:52:51 PM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 147.161.172.191
4/30/2022 7:52:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 147.161.172.191
4/30/2022 7:52:52 PM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-04-30 fto: 2022-04-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component|categories-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component| | Client IP: 147.161.172.191
4/30/2022 7:52:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 147.161.172.191
4/30/2022 7:53:22 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-04-30 fto: 2022-04-30 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 23-R | Client IP: 147.161.172.191
4/30/2022 7:53:22 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:04:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:51\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:00:59\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:08:50\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 2 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:30 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:50 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":4.03},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":8.83,\"AverageWaitingTimePerCategory\":0.98},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 147.161.172.191
4/30/2022 7:54:16 PM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-03-31 fto: 2022-04-29 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 23-R | Client IP: 147.161.172.191
4/30/2022 7:54:16 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":114,\"PercentageIssuedTickets\":48.51,\"ServedTicketsPerCategory\":114,\"PercentageServedTickets\":52.78,\"AvgWaitTime\":\"00:07:46\",\"WaitingSLACount\":102,\"WaitingSLAPercentage\":89.47,\"AvgServiceTime\":\"00:06:02\",\"ServiceSLACount\":109,\"ServiceSLAPercentage\":95.61,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"02:18:02\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.43,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":8.94,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":6.94,\"AvgWaitTime\":\"00:04:05\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:43\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.70,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":1.85,\"AvgWaitTime\":\"00:07:11\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:05\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.46,\"AvgWaitTime\":\"00:30:43\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE 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SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":138.03},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":2.72,\"AverageWaitingTimePerCategory\":4.09},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":5.09,\"AverageWaitingTimePerCategory\":7.19},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":30.72},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":4.50,\"AverageWaitingTimePerCategory\":7.82},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE 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