2/16/2022 6:12:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:15 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:16 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:17 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.187.131
2/16/2022 6:12:20 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:12:23 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:12:32 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:12:52 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:52 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:12:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:12:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.187.131
2/16/2022 6:12:54 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:12:56 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:12:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:13:01 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:13:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:13:11 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:13:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:13:11 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:13:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:13:12 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:13:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:13:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:13:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.187.131
2/16/2022 6:13:16 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.107.187.131
2/16/2022 6:13:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:13:21 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 5.107.187.131
2/16/2022 6:13:21 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 5.107.187.131
2/16/2022 6:13:22 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.107.187.131
2/16/2022 6:13:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.107.187.131
2/16/2022 6:13:23 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.107.187.131
2/16/2022 6:13:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.107.187.131
2/16/2022 6:13:47 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 fOtherParameters: category:ACC-ACC 1 TO 250|AC2-ACC 200 TO 500|AC3-ACC 501 TO 999|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|AUR-Automated collection|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|PBP-Bulk Payment|CAS-Calculating Fees for|CSC-Cancelation|CAA-CASHIER|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CHL-Change Language|CHQ-CHEQUES|NCC-City Cleanliness|CNR-Civil Number Review|CON-Classification Coeff|CLR-Clearance|NRR-Clemency Requests|CLR-Clerance|ACR-Collection review|CPR-Companies Review|COM-COMPLAINT|CS1-Complaints|CFR-Confidential Review |COR-Consolidation Review|CAA-Construction Project|CSE-Control Services|SCC-Cooling Complaint|NQQ-Corp Parking Reserv|CAS-Corporate|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|NGG- CREMATION|NMM-Cremations|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|REG-Customer Service|CSS-CUSTOMER SERVICES|DEL-DELIVER INVOICE|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|PDR-Disconnection Rec|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|DUS-Dusan|EPA-EDI Parking Assess|EPA-EDI Parking Test|NEE-Electronic Archive|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EAE-Entry and exit|NLL-Environmental Permit|EBK-EVALUATION BOOKING|EVT-Evaluation Test|DOC-Exchange and Refu|EXR-Exchange n Refunds|EXR-Exchange request|NDD-EXEC APP SUBMISSION|NEE-EXEC FILE QUERY|NFF-EXEC QUERY MAX 3FILE|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EER-Expatriate employee|ETY-EYE TEST|EYE-Eye Test|PFT-Fast Track|FEC-Fees Calculation|FML-Female|FRG-FEMALE REGISTRATION|FLO-File Opening|FLR-File Renewal|PFB-Final Bill|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FUI-Follow up on invoice|FEC-Followup exchange|NFF-Food Stuff Permit|FRC-Friday Class|NBB-Garbage Bag Sale|GEN-GENERAL INQUIRIES|CSG-General Inquiry|GRE-Greta|HEB-Heavy Bus|HEF-Heavy Bus Friday|HEB-Heavy Bus Reg Alt|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|HTF-Heavy Truck Friday|HTR-Heavy Truck Reg Alt|SHB-High Bill|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|DRL-ID Renewal|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|INR-Insurance Refund|ILC-International Licens|IDL-Intl Driving License|JIL-Jill|KAR-Kuwaiti Affairs|REG-Labor Case submissio|LYL-Layla|NRR-Lease Contract Attes|LIC-License Issue|LBF-Light Bus Friday|LBR-Light Bus Reg Alt|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MSS-Manpower Service|MAL-Manual All|MAY-Maya|MED-Medical Insurance|TPY-Medical Services|MOC-Mock Test|MOT-Mock Test|MTS-Mock Test Simulator|MFA-MOFA Attestation|MAT-Money and Taxes|PMB-Monthly Bill|MNC-MOT Night Course|MRA-MOT Regular|MSH-MOT Shift|MWE-MOT Weekend|MOB-Motorbike|MOH-Mukhammad|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|CSN-New Registration|NST-NEW STUDENT|NIC-Night Class|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NHH-Notary Services |OCC-Online Click n Col|XRA-Online Click n Coll|OTH-OTHER VAC REG|COV-Other Vaccine|SOT-Others|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|COT-Ownership Transfer|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NZZ-PEST CONTROL CERT|NAZ-Pest Control Certifi|NXX-Pest Control Permit|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PNS-Private Notary Ser|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl  |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|TAA-TECHNICAL ASSISTANCE|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VA2-VAP 1000|VA1-VAP 251  TO 1000|VAP-VAPP 1 TO 199|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|VMM-VISA MEDICAL SERVICE|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.107.187.131
2/16/2022 6:13:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"ACC 200 TO 500\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 501 TO 999\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 1 TO 250\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Collection review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ahmed\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.27,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Appointment Transact\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Automated collection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Attestation\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Bah Chm Inquiries\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Others\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":1.09,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":1.08,\"AvgWaitTime\":\"00:02:36\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:01:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.27,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Confidential Review \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Change Language\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":2.99,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":2.89,\"AvgWaitTime\":\"00:10:11\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:00:34\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":1.63,\"AvgWaitTime\":\"00:12:50\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:18\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Civil Number Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Consolidation Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Other Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Companies Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:02:43\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:43\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":1.22,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":1.45,\"AvgWaitTime\":\"00:04:10\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:04:14\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:00:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:01:04\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:51\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:11:38\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:07:30\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ID Renewal\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":1.27,\"AvgWaitTime\":\"00:54:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:13:01\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dusan\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Entry and exit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Expatriate employee\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:46:52\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:45\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:26:13\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:25:17\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:03:00\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Engineering Permits\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":1.09,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":1.45,\"AvgWaitTime\":\"00:02:17\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:09\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:30:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:48\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.81,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:02:30\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:04:35\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.54,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:04:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:43\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":5.16,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":6.51,\"AvgWaitTime\":\"00:07:19\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:01:43\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange request\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:00:17\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fees Calculation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Followup exchange\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:06:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow Cases\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow up on invoice\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:18:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Greta\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:04:08\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.27,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":1.90,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.53,\"AvgWaitTime\":\"00:01:51\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:38\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":78.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Insurance Refund\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration Service\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Jill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Kuwaiti Affairs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":43,\"PercentageIssuedTickets\":5.83,\"ServedTicketsPerCategory\":41,\"PercentageServedTickets\":7.41,\"AvgWaitTime\":\"00:04:27\",\"WaitingSLACount\":37,\"WaitingSLAPercentage\":86.05,\"AvgServiceTime\":\"00:01:17\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:05:43\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:04\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:11:29\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:09:11\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Layla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maintenance Services\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:02:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maya\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOFA Attestation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:13:46\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:11:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mukhammad\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.95,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:13:57\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:20\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Manpower Service\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:16\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:00:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:35\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":77,\"PercentageIssuedTickets\":10.45,\"ServedTicketsPerCategory\":57,\"PercentageServedTickets\":10.31,\"AvgWaitTime\":\"00:34:06\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:22\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":73.68,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.81,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:08:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.54,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:00:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:49\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:11:56\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":1.49,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":1.45,\"AvgWaitTime\":\"00:00:27\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:10:31\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:15:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Lease Contract Attes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":63,\"PercentageIssuedTickets\":8.55,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":6.69,\"AvgWaitTime\":\"00:45:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:59\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":91.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":26},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rental Dispute Execu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW STUDENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":56,\"PercentageIssuedTickets\":7.60,\"ServedTicketsPerCategory\":49,\"PercentageServedTickets\":8.86,\"AvgWaitTime\":\"00:37:27\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":10.71,\"AvgServiceTime\":\"00:00:55\",\"ServiceSLACount\":49,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl  \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:04:28\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:02:26\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"OTHER VAC REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.90,\"AvgWaitTime\":\"00:07:01\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:00:54\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":2.17,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":1.99,\"AvgWaitTime\":\"00:04:11\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:03:27\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR REG\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":3.80,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":5.06,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:47\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":4.48,\"ServedTicketsPerCategory\":30,\"PercentageServedTickets\":5.42,\"AvgWaitTime\":\"00:01:07\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":87.88,\"AvgServiceTime\":\"00:03:07\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:00:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:50\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFIZER REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFizer Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.81,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.90,\"AvgWaitTime\":\"00:00:38\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:03:26\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Private Notary Ser\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:02:57\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Public Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rachel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:01:19\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:08:15\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":1.09,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":1.27,\"AvgWaitTime\":\"00:04:48\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:00:54\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":60,\"PercentageIssuedTickets\":8.14,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":5.97,\"AvgWaitTime\":\"00:19:33\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":5.00,\"AvgServiceTime\":\"00:05:57\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":54.55,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":27},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Labor Case submissio\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:08:06\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":1.90,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":1.81,\"AvgWaitTime\":\"00:03:08\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:01:27\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.54,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":1.81,\"AvgWaitTime\":\"00:04:00\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:00\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":1.49,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":1.08,\"AvgWaitTime\":\"00:01:42\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":54.55,\"AvgServiceTime\":\"00:03:54\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.54,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":1.49,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":1.81,\"AvgWaitTime\":\"00:00:55\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:00:46\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:01:27\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:02:31\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:17:02\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:02:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:55\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SINOPHARM REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sinopharm Vaccine\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:33\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":2.58,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.90,\"AvgWaitTime\":\"00:08:27\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":26.32,\"AvgServiceTime\":\"00:02:13\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Others\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:05:04\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:19\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":4.88,\"ServedTicketsPerCategory\":29,\"PercentageServedTickets\":5.24,\"AvgWaitTime\":\"00:12:01\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:02:35\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":93.10,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Team leaders review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 251  TO 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vaccination\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAPP 1 TO 199\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle commercial\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle detection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.27,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:02:58\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:04:35\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VISA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk IN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"XRAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"553 / 737 (75.03%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:46 | SLA: 42.20%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:05 | SLA: 88.61%\"},{\"colName\":\"No Show\",\"colValue\":\"26 (3.53%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"ACC 200 TO 500\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 501 TO 999\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 1 TO 250\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Collection review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ahmed\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":1.78},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Appointment Transact\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Automated collection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Attestation\",\"AverageServiceTimePerCategory\":0.32,\"AverageWaitingTimePerCategory\":3.18},{\"CategoryName\":\"Bah Chm Inquiries\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Others\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":1.35,\"AverageWaitingTimePerCategory\":2.61},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Confidential Review \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Change Language\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":0.57,\"AverageWaitingTimePerCategory\":10.19},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":3.30,\"AverageWaitingTimePerCategory\":12.84},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Civil Number Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Consolidation Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Other Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Companies Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":5.72,\"AverageWaitingTimePerCategory\":2.72},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":4.24,\"AverageWaitingTimePerCategory\":4.18},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":2.88,\"AverageWaitingTimePerCategory\":0.05},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":10.85,\"AverageWaitingTimePerCategory\":1.08},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":7.50,\"AverageWaitingTimePerCategory\":11.64},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ID Renewal\",\"AverageServiceTimePerCategory\":0.05,\"AverageWaitingTimePerCategory\":3.00},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":13.02,\"AverageWaitingTimePerCategory\":54.48},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dusan\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Entry and exit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Expatriate employee\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":1.75,\"AverageWaitingTimePerCategory\":46.87},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":0.52,\"AverageWaitingTimePerCategory\":26.22},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":3.00,\"AverageWaitingTimePerCategory\":25.28},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":4.16,\"AverageWaitingTimePerCategory\":2.28},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":3.80,\"AverageWaitingTimePerCategory\":30.02},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":4.58,\"AverageWaitingTimePerCategory\":2.51},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":5.72,\"AverageWaitingTimePerCategory\":4.10},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":1.73,\"AverageWaitingTimePerCategory\":7.32},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange request\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":0.29},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Followup exchange\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":6.10,\"AverageWaitingTimePerCategory\":3.10},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow up on invoice\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":18.07},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Greta\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":4.13},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":5.63,\"AverageWaitingTimePerCategory\":1.86},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Jill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Kuwaiti Affairs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.30,\"AverageWaitingTimePerCategory\":4.47},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":1.07,\"AverageWaitingTimePerCategory\":5.72},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":9.18,\"AverageWaitingTimePerCategory\":11.48},{\"CategoryName\":\"Layla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maintenance Services\",\"AverageServiceTimePerCategory\":0.15,\"AverageWaitingTimePerCategory\":2.73},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maya\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOFA Attestation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":11.32,\"AverageWaitingTimePerCategory\":13.77},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mukhammad\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":13.96},{\"CategoryName\":\"Manpower Service\",\"AverageServiceTimePerCategory\":0.27,\"AverageWaitingTimePerCategory\":3.22},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.58,\"AverageWaitingTimePerCategory\":0.75},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.38,\"AverageWaitingTimePerCategory\":34.11},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":8.73},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":3.83,\"AverageWaitingTimePerCategory\":0.34},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":11.94,\"AverageWaitingTimePerCategory\":0.42},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":10.53,\"AverageWaitingTimePerCategory\":0.46},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":15.52},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Lease Contract Attes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":1.99,\"AverageWaitingTimePerCategory\":45.47},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rental Dispute Execu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW STUDENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":0.93,\"AverageWaitingTimePerCategory\":37.46},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl  \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":2.44,\"AverageWaitingTimePerCategory\":4.48},{\"CategoryName\":\"OTHER VAC REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":0.90,\"AverageWaitingTimePerCategory\":7.03},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.46,\"AverageWaitingTimePerCategory\":4.18},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PCR REG\",\"AverageServiceTimePerCategory\":0.80,\"AverageWaitingTimePerCategory\":1.21},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":3.12,\"AverageWaitingTimePerCategory\":1.12},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.83,\"AverageWaitingTimePerCategory\":0.02},{\"CategoryName\":\"PFIZER REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PFizer Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":3.44,\"AverageWaitingTimePerCategory\":0.64},{\"CategoryName\":\"Private Notary Ser\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":10.55,\"AverageWaitingTimePerCategory\":2.95},{\"CategoryName\":\"Public Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rachel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":8.25,\"AverageWaitingTimePerCategory\":1.32},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":0.90,\"AverageWaitingTimePerCategory\":4.81},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.95,\"AverageWaitingTimePerCategory\":19.56},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Labor Case submissio\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.55,\"AverageWaitingTimePerCategory\":8.11},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":1.45,\"AverageWaitingTimePerCategory\":3.14},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":3.01,\"AverageWaitingTimePerCategory\":4.01},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":3.90,\"AverageWaitingTimePerCategory\":1.70},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":0.78,\"AverageWaitingTimePerCategory\":0.92},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":0.63,\"AverageWaitingTimePerCategory\":1.45},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":17.03,\"AverageWaitingTimePerCategory\":2.52},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":2.92,\"AverageWaitingTimePerCategory\":2.02},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.65},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.17,\"AverageWaitingTimePerCategory\":3.55},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":2.23,\"AverageWaitingTimePerCategory\":8.46},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Others\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":0.32,\"AverageWaitingTimePerCategory\":5.07},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":12.03},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Team leaders review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 251  TO 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vaccination\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAPP 1 TO 199\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle commercial\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle detection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":4.59,\"AverageWaitingTimePerCategory\":2.98},{\"CategoryName\":\"VISA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Walk IN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"XRAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.107.187.131
2/16/2022 7:23:47 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:23:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:23:52 AM | Request Received onLoginClick=> userName: lmra | Client IP: 91.73.95.214
2/16/2022 7:23:52 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"lmra","Password":"lmra","tokenKey":"S3OCAKZZ6B"} | Client IP: 91.73.95.214
2/16/2022 7:23:59 AM | Request Received onLoginClick=> userName: nsw | Client IP: 91.73.95.214
2/16/2022 7:23:59 AM | Response Sent => {"Result":"0","UserID":"107","UserRoleID":"2","UserLevelID":"84-B","UserName":"nsw","Password":"Gl4e5+wlrC4=","tokenKey":"AA22F9EKCX"} | Client IP: 91.73.95.214
2/16/2022 7:23:59 AM | Request Received getUserModuleRights=> branchId:0userId: 107 | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:24:03 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:24:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:24:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:24:15 AM | Request Received onLoginClick=> userName: r | Client IP: 91.73.95.214
2/16/2022 7:24:15 AM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"PKEL3INRJP"} | Client IP: 91.73.95.214
2/16/2022 7:24:15 AM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 91.73.95.214
2/16/2022 7:24:17 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:24:18 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:24:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:24:19 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:24:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:24:26 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:24:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:24:34 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:24:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:24:43 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:24:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:24:48 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:24:48 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:24:53 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:24:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:24:57 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:25:32 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:25:42 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:25:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:25:52 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:25:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:25:52 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:26:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:26:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:26:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:26:44 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:26:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:26:52 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 91.73.95.214
2/16/2022 7:26:52 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 91.73.95.214
2/16/2022 7:27:01 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:27:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:27:11 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:28:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:28:53 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:29:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:30:17 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|17|96|63|66|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:30:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:30:53 AM | Request Received onLoginClick=> userName: nsw | Client IP: 91.73.95.214
2/16/2022 7:30:53 AM | Response Sent => {"Result":"0","UserID":"107","UserRoleID":"2","UserLevelID":"84-B","UserName":"nsw","Password":"Gl4e5+wlrC4=","tokenKey":"2CCTL21XDE"} | Client IP: 91.73.95.214
2/16/2022 7:30:55 AM | Request Received getUserModuleRights=> branchId:0userId: 107 | Client IP: 91.73.95.214
2/16/2022 7:30:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:30:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:30:57 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:30:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:30:59 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:30:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:30:59 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:30:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:31:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:31:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:31:05 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 91.73.95.214
2/16/2022 7:31:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:31:14 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 91.73.95.214
2/16/2022 7:31:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:31:52 AM | Request Received createDashboard=> userId: 107 dashboardName: demofeedback dashboardContent: Received | Client IP: 91.73.95.214
2/16/2022 7:31:52 AM | Response Sent => {"DashboardId":"90","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 91.73.95.214
2/16/2022 7:31:54 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:31:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:31:55 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:31:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":90,"UserId":107,"DashboardName":"demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996712467)\/","DashboardCreatedTime":"\/Date(1644996712467)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:31:55 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:31:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":90,"UserId":107,"DashboardName":"demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996712467)\/","DashboardCreatedTime":"\/Date(1644996712467)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:31:56 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:31:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:31:57 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:31:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:01 AM | Request Received getDashboardDetail=> dashboardId: 90 | Client IP: 91.73.95.214
2/16/2022 7:32:01 AM | Response Sent => Data returned of dashboardId:90 | Client IP: 91.73.95.214
2/16/2022 7:32:02 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":90,"UserId":107,"DashboardName":"demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996712467)\/","DashboardCreatedTime":"\/Date(1644996712467)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:02 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component|all-feedback-responses-component| | Client IP: 91.73.95.214
2/16/2022 7:32:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:12 AM | Request Received deleteDashboard=> dashId: 90 | Client IP: 91.73.95.214
2/16/2022 7:32:12 AM | Response Sent => {"responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.73.95.214
2/16/2022 7:32:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:16 AM | Request Received getDashboardDetail=> dashboardId: 72 | Client IP: 91.73.95.214
2/16/2022 7:32:16 AM | Response Sent => Data returned of dashboardId:72 | Client IP: 91.73.95.214
2/16/2022 7:32:17 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:17 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component| | Client IP: 91.73.95.214
2/16/2022 7:32:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:20 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 91.73.95.214
2/16/2022 7:32:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:43 AM | Request Received createDashboard=> userId: 107 dashboardName: DEMOFEEDBACK dashboardContent: Received | Client IP: 91.73.95.214
2/16/2022 7:32:43 AM | Response Sent => {"DashboardId":"91","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 91.73.95.214
2/16/2022 7:32:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:32:47 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:32:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:47 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Request Received getDashboardDetail=> dashboardId: 91 | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Response Sent => Data returned of dashboardId:91 | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:50 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:32:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:32:50 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:32:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:33:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:33:18 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:33:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:33:18 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:33:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:33:20 AM | Request Received getDashboardDetail=> dashboardId: 91 | Client IP: 91.73.95.214
2/16/2022 7:33:20 AM | Response Sent => Data returned of dashboardId:91 | Client IP: 91.73.95.214
2/16/2022 7:33:22 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:33:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:33:22 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:33:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:34:18 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:34:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:35:20 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:36:19 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:36:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:37:20 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:37:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:38:20 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:38:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:39:27 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:39:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:40:28 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:40:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:41:27 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:41:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:42:31 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:42:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:43:27 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:43:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:44:32 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:44:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:45:26 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:45:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:46:30 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:46:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:47:27 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:48:30 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:48:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:49:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:49:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:49:04 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.95.214
2/16/2022 7:49:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:49:05 AM | Request Received getDashboardDetail=> dashboardId: 91 | Client IP: 91.73.95.214
2/16/2022 7:49:05 AM | Response Sent => Data returned of dashboardId:91 | Client IP: 91.73.95.214
2/16/2022 7:49:06 AM | Request Received getDashboardList=> userId: 107, languageCode:En | Client IP: 91.73.95.214
2/16/2022 7:49:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":72,"UserId":107,"DashboardName":"Hardwaremonitoring","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1637504097460)\/","DashboardCreatedTime":"\/Date(1637504097460)\/"},{"DashboardID":91,"UserId":107,"DashboardName":"DEMOFEEDBACK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644996763350)\/","DashboardCreatedTime":"\/Date(1644996763350)\/"}] | Client IP: 91.73.95.214
2/16/2022 7:49:06 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:49:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:50:03 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:50:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:51:03 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:51:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:52:04 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:52:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:53:05 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:53:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:54:08 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:54:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:55:03 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:55:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:56:27 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:56:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:57:28 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:58:02 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:58:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 7:59:04 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 7:59:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 8:00:08 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 8:00:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 8:01:02 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 8:01:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 8:02:04 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 8:02:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 8:03:01 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 8:03:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 8:04:02 AM | Request Received getDashboardData=> fid: 84| ftype:  ffrom: 2022-02-16 fto: 2022-02-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 91.73.95.214
2/16/2022 8:04:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.95.214
2/16/2022 10:33:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
2/16/2022 10:33:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112