2/10/2022 7:34:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:34:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 7:35:00 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:35:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 7:35:01 AM | Request Received getDashboardDetail=> dashboardId: 83 | Client IP: 5.192.142.112 2/10/2022 7:35:01 AM | Response Sent => Data returned of dashboardId:83 | Client IP: 5.192.142.112 2/10/2022 7:35:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 7:35:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 125.209.125.146 2/10/2022 7:35:03 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 7:35:09 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|tellers-component|clients-served-component| | Client IP: 5.192.142.112 2/10/2022 7:35:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:35:16 AM | Request Received getDashboardDetail=> dashboardId: 87 | Client IP: 5.192.142.112 2/10/2022 7:35:16 AM | Response Sent => Data returned of dashboardId:87 | Client IP: 5.192.142.112 2/10/2022 7:35:35 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 7:35:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 7:35:43 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:35:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:36:53 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:36:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:37:53 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:38:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:38:53 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:39:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:39:54 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:40:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:41:02 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:41:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:41:21 AM | Request Received getDashboardData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: feedback-evolution-component|latest-surveys-component| | Client IP: 5.192.142.112 2/10/2022 7:41:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 7:41:28 AM | Request Received getReportData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:BRC-Customer Service|DRL-ID Renewal|REG-Labor Case submissio|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 7:41:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ID Renewal\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:33\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Labor Case submissio\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 2 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:33 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:05 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ID Renewal\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.55},{\"CategoryName\":\"Labor Case submissio\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 7:41:31 AM | Request Received getReportData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 7:41:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 7:41:32 AM | Request Received getReportData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 7:41:32 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 7:41:32 AM | Request Received getReportData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 7:41:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 7:41:36 AM | Request Received getReportData=> fid: 84| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:En$surveyId:2051| rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 7:41:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 7:43:15 AM | Request Received onLoginClick=> userName: hasher | Client IP: 124.29.238.205 2/10/2022 7:43:15 AM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"YPEDT6Y909"} | Client IP: 124.29.238.205 2/10/2022 7:43:16 AM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 124.29.238.205 2/10/2022 7:43:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 124.29.238.205 2/10/2022 7:43:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 124.29.238.205 2/10/2022 7:43:20 AM | Request Received getDashboardList=> userId: 78, languageCode:Sp | Client IP: 124.29.238.205 2/10/2022 7:43:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 2/10/2022 7:43:20 AM | Request Received getDashboardList=> userId: 78, languageCode:Sp | Client IP: 124.29.238.205 2/10/2022 7:43:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 2/10/2022 7:43:22 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 2/10/2022 7:43:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 2/10/2022 7:43:28 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|AUR-Automated collection|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|PBP-Bulk Payment|CAS-Calculating Fees for|CSC-Cancelation|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CHL-Change Language|CHQ-CHEQUES|NCC-City Cleanliness|CNR-Civil Number Review|CON-Classification Coeff|CLR-Clearance|NRR-Clemency Requests|CLR-Clerance|ACR-Collection review|CPR-Companies Review|COM-COMPLAINT|CS1-Complaints|CFR-Confidential Review |COR-Consolidation Review|CAA-Construction Project|CSE-Control Services|SCC-Cooling Complaint|NQQ-Corp Parking Reserv|CAS-Corporate|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|NGG- CREMATION|NMM-Cremations|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|REG-Customer Service|DEL-DELIVER INVOICE|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|PDR-Disconnection Rec|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|DUS-Dusan|EPA-EDI Parking Assess|EPA-EDI Parking Test|NEE-Electronic Archive|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EAE-Entry and exit|NLL-Environmental Permit|EBK-EVALUATION BOOKING|EVT-Evaluation Test|DOC-Exchange and Refu|EXR-Exchange n Refunds|EXR-Exchange request|NDD-EXEC APP SUBMISSION|NEE-EXEC FILE QUERY|NFF-EXEC QUERY MAX 3FILE|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EER-Expatriate employee|ETY-EYE TEST|EYE-Eye Test|PFT-Fast Track|FEC-Fees Calculation|FRG-FEMALE REGISTRATION|FLO-File Opening|FLR-File Renewal|PFB-Final Bill|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FUI-Follow up on invoice|FEC-Followup exchange|NFF-Food Stuff Permit|FRC-Friday Class|NBB-Garbage Bag Sale|GEN-GENERAL INQUIRIES|CSG-General Inquiry|GRE-Greta|HEB-Heavy Bus|HEF-Heavy Bus Friday|HEB-Heavy Bus Reg Alt|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|HTF-Heavy Truck Friday|HTR-Heavy Truck Reg Alt|SHB-High Bill|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|DRL-ID Renewal|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|INR-Insurance Refund|ILC-International Licens|IDL-Intl Driving License|JIL-Jill|KAR-Kuwaiti Affairs|REG-Labor Case submissio|LYL-Layla|NRR-Lease Contract Attes|LIC-License Issue|LBF-Light Bus Friday|LBR-Light Bus Reg Alt|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MSS-Manpower Service|MAL-Manual All|MAY-Maya|MED-Medical Insurance|TPY-Medical Services|MOC-Mock Test|MOT-Mock Test|MTS-Mock Test Simulator|MFA-MOFA Attestation|MAT-Money and Taxes|PMB-Monthly Bill|MNC-MOT Night Course|MRA-MOT Regular|MSH-MOT Shift|MWE-MOT Weekend|MOB-Motorbike|FML-Female|MOH-Mukhammad|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|CSN-New Registration|NST-NEW STUDENT|NIC-Night Class|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NHH-Notary Services |OCC-Online Click n Col|XRA-Online Click n Coll|OTH-OTHER VAC REG|COV-Other Vaccine|SOT-Others|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|COT-Ownership Transfer|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NZZ-PEST CONTROL CERT|NAZ-Pest Control Certifi|NXX-Pest Control Permit|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PNS-Private Notary Ser|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"}]","reportBody":"[{\"CategoryName\":\"Collection review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ahmed\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.86,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.87,\"AvgWaitTime\":\"00:01:15\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:03:26\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:22:26\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Appointment Transact\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Automated collection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Attestation\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":1.65,\"AvgWaitTime\":\"00:02:57\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":84.21,\"AvgServiceTime\":\"00:09:53\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":47.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Inquiries\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:01:16\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Others\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:01:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.87,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":90.00,\"AvgServiceTime\":\"00:03:14\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Confidential Review \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Change Language\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":1.72,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":1.73,\"AvgWaitTime\":\"00:04:59\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:02:03\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:11:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:03:14\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Civil Number Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Consolidation Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:00:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Other Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Companies Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:00:16\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:02:47\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.93,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":1.13,\"AvgWaitTime\":\"00:01:51\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:10:57\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":69.23,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:00:03\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:27\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"01:09:08\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:05\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ID Renewal\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:33\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"03:31:22\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:07:09\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dusan\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Entry and exit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Expatriate employee\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:01:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"01:46:13\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:17:12\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:41:59\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Engineering Permits\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:05:05\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":54.55,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":45.45,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.29,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:05:01\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:52:34\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:02:18\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":1},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:04:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:08:37\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:56:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:04:27\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:05:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:39\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":2.37,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":2.86,\"AvgWaitTime\":\"00:06:17\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:02:53\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange request\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.69,\"AvgWaitTime\":\"00:03:18\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:07:31\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Fees Calculation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Followup exchange\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.57,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:07:24\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:49\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:11:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mujer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow Cases\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow up on invoice\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Greta\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:48\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:25\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":2.44,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":2.77,\"AvgWaitTime\":\"00:12:10\",\"WaitingSLACount\":17,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:11:47\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":71.88,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Insurance Refund\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration Service\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:24\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"01:02:31\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Jill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Kuwaiti Affairs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":3.16,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":3.46,\"AvgWaitTime\":\"00:05:35\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":61.36,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:27:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:04:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.35,\"AvgWaitTime\":\"00:11:39\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:11:20\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Layla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maintenance Services\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.50,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:23:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:08:48\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maya\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:17:15\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:12:48\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOFA Attestation\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:08:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Mukhammad\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":1.08,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":1.21,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":6.67,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Manpower Service\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:40:13\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:00:48\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:30\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":85,\"PercentageIssuedTickets\":6.10,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":6.06,\"AvgWaitTime\":\"00:34:27\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":15},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.78,\"AvgWaitTime\":\"00:09:09\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":54.55,\"AvgServiceTime\":\"00:05:04\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":1.43,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":1.56,\"AvgWaitTime\":\"00:03:55\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.93,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.87,\"AvgWaitTime\":\"00:08:38\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":61.54,\"AvgServiceTime\":\"00:09:36\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":42,\"PercentageIssuedTickets\":3.01,\"ServedTicketsPerCategory\":35,\"PercentageServedTickets\":3.03,\"AvgWaitTime\":\"00:03:08\",\"WaitingSLACount\":33,\"WaitingSLAPercentage\":78.57,\"AvgServiceTime\":\"00:09:55\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":65.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"01:05:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Lease Contract Attes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":131,\"PercentageIssuedTickets\":9.40,\"ServedTicketsPerCategory\":93,\"PercentageServedTickets\":8.05,\"AvgWaitTime\":\"00:38:18\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:33\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":62.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":38},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rental Dispute Execu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW STUDENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"01:08:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":84,\"PercentageIssuedTickets\":6.03,\"ServedTicketsPerCategory\":83,\"PercentageServedTickets\":7.19,\"AvgWaitTime\":\"00:06:49\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":38.10,\"AvgServiceTime\":\"00:02:23\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":85.54,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.78,\"AvgWaitTime\":\"00:04:06\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:15:31\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"OTHER VAC REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:35\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:04:36\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:05:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":5.16,\"ServedTicketsPerCategory\":61,\"PercentageServedTickets\":5.28,\"AvgWaitTime\":\"00:04:09\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:03:52\",\"ServiceSLACount\":51,\"ServiceSLAPercentage\":83.61,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.29,\"UnqualifiedTickets\":7},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR REG\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":3.73,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":4.42,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":98.08,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLACount\":51,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":82,\"PercentageIssuedTickets\":5.88,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":6.49,\"AvgWaitTime\":\"00:03:01\",\"WaitingSLACount\":67,\"WaitingSLAPercentage\":81.71,\"AvgServiceTime\":\"00:02:55\",\"ServiceSLACount\":63,\"ServiceSLAPercentage\":84.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:01:29\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFIZER REG\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:04:31\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:03:56\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFizer Vaccine\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.29,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:06:18\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.78,\"AvgWaitTime\":\"00:00:14\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:44\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Private Notary Ser\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:54\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.35,\"AvgWaitTime\":\"00:02:21\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:13:54\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":25.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Public Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rachel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:02:40\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.69,\"AvgWaitTime\":\"00:04:48\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":44.44,\"AvgServiceTime\":\"00:02:51\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":1.72,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":1.82,\"AvgWaitTime\":\"00:02:15\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:01:34\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.50,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:09:48\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:02:15\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":95,\"PercentageIssuedTickets\":6.81,\"ServedTicketsPerCategory\":64,\"PercentageServedTickets\":5.54,\"AvgWaitTime\":\"00:35:15\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":4.21,\"AvgServiceTime\":\"00:05:05\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":51.56,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":31},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.69,\"AvgWaitTime\":\"00:11:20\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":37.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Labor Case submissio\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.29,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.35,\"AvgWaitTime\":\"00:01:35\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:22\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:07\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:36\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":2.37,\"ServedTicketsPerCategory\":26,\"PercentageServedTickets\":2.25,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":69.70,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLACount\":26,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.43,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":2.44,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":2.08,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":52.94,\"AvgServiceTime\":\"00:01:44\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.50,\"UnqualifiedTickets\":3},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":1.29,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":1.47,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:02:10\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":88.24,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":1.51,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":1.30,\"AvgWaitTime\":\"00:01:13\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:04:04\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.29,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:37:45\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":1.58,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":1.13,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":40.91,\"AvgServiceTime\":\"00:03:20\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":61.54,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.29,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:13:01\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:20:02\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.86,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.78,\"AvgWaitTime\":\"00:00:44\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:12:11\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:13\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"SINOPHARM REG\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sinopharm Vaccine\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:22\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":1.73,\"AvgWaitTime\":\"00:16:39\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":28.00,\"AvgServiceTime\":\"00:04:48\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Otros\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:08:11\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:10:02\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":3.95,\"ServedTicketsPerCategory\":45,\"PercentageServedTickets\":3.90,\"AvgWaitTime\":\"00:16:44\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":18.18,\"AvgServiceTime\":\"00:03:09\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":91.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Team leaders review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vaccination\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle commercial\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle detection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":1.00,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:30:08\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":35.71,\"AvgServiceTime\":\"00:05:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":54.55,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"VISA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk IN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"XRAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"1155 / 1394 (82.86%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:13:04 | SLA: 46.41%\"},{\"colName\":\"Tiempo de servicio\",\"colValue\":\"Prom.: 00:05:01 | SLA: 77.23%\"},{\"colName\":\"Ausente\",\"colValue\":\"41 (2.94%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Collection review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ahmed\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":3.44,\"AverageWaitingTimePerCategory\":1.26},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":22.43},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Appointment Transact\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Automated collection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Attestation\",\"AverageServiceTimePerCategory\":9.89,\"AverageWaitingTimePerCategory\":2.96},{\"CategoryName\":\"Bah Chm Inquiries\",\"AverageServiceTimePerCategory\":5.04,\"AverageWaitingTimePerCategory\":1.27},{\"CategoryName\":\"Bah Chm Others\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.15},{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":3.24,\"AverageWaitingTimePerCategory\":4.56},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Confidential Review \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Change Language\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":2.06,\"AverageWaitingTimePerCategory\":4.99},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":3.24,\"AverageWaitingTimePerCategory\":11.58},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Civil Number Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Consolidation Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":4.73,\"AverageWaitingTimePerCategory\":0.77},{\"CategoryName\":\"Other Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Companies Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":2.79,\"AverageWaitingTimePerCategory\":0.28},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":10.95,\"AverageWaitingTimePerCategory\":1.85},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":1.77,\"AverageWaitingTimePerCategory\":0.05},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":1.46,\"AverageWaitingTimePerCategory\":0.09},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":5.08,\"AverageWaitingTimePerCategory\":69.14},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ID Renewal\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.55},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":7.16,\"AverageWaitingTimePerCategory\":211.38},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dusan\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Entry and exit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Expatriate employee\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":106.22,\"AverageWaitingTimePerCategory\":1.58},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":41.98,\"AverageWaitingTimePerCategory\":17.21},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":7.58,\"AverageWaitingTimePerCategory\":5.08},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":52.58,\"AverageWaitingTimePerCategory\":5.03},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":2.31},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":8.62,\"AverageWaitingTimePerCategory\":4.35},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":56.99,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":4.45,\"AverageWaitingTimePerCategory\":3.52},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":0.66,\"AverageWaitingTimePerCategory\":5.52},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":2.90,\"AverageWaitingTimePerCategory\":6.29},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange request\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":7.52,\"AverageWaitingTimePerCategory\":3.30},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Followup exchange\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":0.82,\"AverageWaitingTimePerCategory\":7.40},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":4.63,\"AverageWaitingTimePerCategory\":11.23},{\"CategoryName\":\"Mujer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow up on invoice\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Greta\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":1.63,\"AverageWaitingTimePerCategory\":0.80},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":11.78,\"AverageWaitingTimePerCategory\":12.17},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":62.52,\"AverageWaitingTimePerCategory\":0.40},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Jill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Kuwaiti Affairs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.20,\"AverageWaitingTimePerCategory\":5.59},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":4.10,\"AverageWaitingTimePerCategory\":27.70},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":11.34,\"AverageWaitingTimePerCategory\":11.66},{\"CategoryName\":\"Layla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maintenance Services\",\"AverageServiceTimePerCategory\":8.81,\"AverageWaitingTimePerCategory\":23.68},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maya\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":12.80,\"AverageWaitingTimePerCategory\":17.25},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOFA Attestation\",\"AverageServiceTimePerCategory\":8.53,\"AverageWaitingTimePerCategory\":3.67},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mukhammad\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.24,\"AverageWaitingTimePerCategory\":3.67},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"Manpower Service\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":40.23},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.50,\"AverageWaitingTimePerCategory\":0.81},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.72,\"AverageWaitingTimePerCategory\":34.47},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":5.08,\"AverageWaitingTimePerCategory\":9.16},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":5.43,\"AverageWaitingTimePerCategory\":3.92},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":9.61,\"AverageWaitingTimePerCategory\":8.65},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":9.92,\"AverageWaitingTimePerCategory\":3.14},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":65.67},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Lease Contract Attes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.56,\"AverageWaitingTimePerCategory\":38.30},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rental Dispute Execu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW STUDENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":68.57},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.39,\"AverageWaitingTimePerCategory\":6.82},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":15.52,\"AverageWaitingTimePerCategory\":4.11},{\"CategoryName\":\"OTHER VAC REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":0.59,\"AverageWaitingTimePerCategory\":1.78},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":5.48,\"AverageWaitingTimePerCategory\":4.61},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.87,\"AverageWaitingTimePerCategory\":4.16},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PCR REG\",\"AverageServiceTimePerCategory\":1.33,\"AverageWaitingTimePerCategory\":0.79},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":2.93,\"AverageWaitingTimePerCategory\":3.03},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.63,\"AverageWaitingTimePerCategory\":1.48},{\"CategoryName\":\"PFIZER REG\",\"AverageServiceTimePerCategory\":3.94,\"AverageWaitingTimePerCategory\":4.53},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PFizer Vaccine\",\"AverageServiceTimePerCategory\":6.31,\"AverageWaitingTimePerCategory\":0.66},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":3.75,\"AverageWaitingTimePerCategory\":0.24},{\"CategoryName\":\"Private Notary Ser\",\"AverageServiceTimePerCategory\":10.90,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":13.90,\"AverageWaitingTimePerCategory\":2.35},{\"CategoryName\":\"Public Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rachel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":1.77,\"AverageWaitingTimePerCategory\":2.67},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":2.86,\"AverageWaitingTimePerCategory\":4.80},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":1.57,\"AverageWaitingTimePerCategory\":2.25},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":2.26,\"AverageWaitingTimePerCategory\":9.80},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.09,\"AverageWaitingTimePerCategory\":35.26},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":9.44,\"AverageWaitingTimePerCategory\":11.35},{\"CategoryName\":\"Labor Case submissio\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":6.37,\"AverageWaitingTimePerCategory\":1.59},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":1.60,\"AverageWaitingTimePerCategory\":0.12},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.18,\"AverageWaitingTimePerCategory\":2.23},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":1.74,\"AverageWaitingTimePerCategory\":3.53},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":2.18,\"AverageWaitingTimePerCategory\":3.18},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.07,\"AverageWaitingTimePerCategory\":1.23},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":0.12,\"AverageWaitingTimePerCategory\":37.75},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":3.34,\"AverageWaitingTimePerCategory\":3.46},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":20.04,\"AverageWaitingTimePerCategory\":13.03},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":12.20,\"AverageWaitingTimePerCategory\":0.74},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.22,\"AverageWaitingTimePerCategory\":0.23},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":0.58},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":6.32,\"AverageWaitingTimePerCategory\":0.03},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.37,\"AverageWaitingTimePerCategory\":0.47},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":4.81,\"AverageWaitingTimePerCategory\":16.66},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Otros\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":10.04,\"AverageWaitingTimePerCategory\":8.18},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.16,\"AverageWaitingTimePerCategory\":16.74},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Team leaders review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vaccination\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle commercial\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle detection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.13,\"AverageWaitingTimePerCategory\":30.14},{\"CategoryName\":\"VISA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Walk IN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"XRAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:32 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:32 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:32 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:33 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:42 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId:2051| rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:44 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:44 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:43:47 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 2/10/2022 7:43:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 2/10/2022 7:48:52 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|84|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: language:Sp$surveyId:2051| rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 7:48:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 8:23:53 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|AUR-Automated collection|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|PBP-Bulk Payment|CAS-Calculating Fees for|CSC-Cancelation|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CHL-Change Language|CHQ-CHEQUES|NCC-City Cleanliness|CNR-Civil Number Review|CON-Classification Coeff|CLR-Clearance|NRR-Clemency Requests|CLR-Clerance|ACR-Collection review|CPR-Companies Review|COM-COMPLAINT|CS1-Complaints|CFR-Confidential Review |COR-Consolidation Review|CAA-Construction Project|CSE-Control Services|SCC-Cooling Complaint|NQQ-Corp Parking Reserv|CAS-Corporate|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|NGG- CREMATION|NMM-Cremations|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|REG-Customer Service|DEL-DELIVER INVOICE|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|PDR-Disconnection Rec|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|DUS-Dusan|EPA-EDI Parking Assess|EPA-EDI Parking Test|NEE-Electronic Archive|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EAE-Entry and exit|NLL-Environmental Permit|EBK-EVALUATION BOOKING|EVT-Evaluation Test|DOC-Exchange and Refu|EXR-Exchange n Refunds|EXR-Exchange request|NDD-EXEC APP SUBMISSION|NEE-EXEC FILE QUERY|NFF-EXEC QUERY MAX 3FILE|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EER-Expatriate employee|ETY-EYE TEST|EYE-Eye Test|PFT-Fast Track|FEC-Fees Calculation|FRG-FEMALE REGISTRATION|FLO-File Opening|FLR-File Renewal|PFB-Final Bill|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FUI-Follow up on invoice|FEC-Followup exchange|NFF-Food Stuff Permit|FRC-Friday Class|NBB-Garbage Bag Sale|GEN-GENERAL INQUIRIES|CSG-General Inquiry|GRE-Greta|HEB-Heavy Bus|HEF-Heavy Bus Friday|HEB-Heavy Bus Reg Alt|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|HTF-Heavy Truck Friday|HTR-Heavy Truck Reg Alt|SHB-High Bill|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|DRL-ID Renewal|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|INR-Insurance Refund|ILC-International Licens|IDL-Intl Driving License|JIL-Jill|KAR-Kuwaiti Affairs|REG-Labor Case submissio|LYL-Layla|NRR-Lease Contract Attes|LIC-License Issue|LBF-Light Bus Friday|LBR-Light Bus Reg Alt|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MSS-Manpower Service|MAL-Manual All|MAY-Maya|MED-Medical Insurance|TPY-Medical Services|MOC-Mock Test|MOT-Mock Test|MTS-Mock Test Simulator|MFA-MOFA Attestation|MAT-Money and Taxes|PMB-Monthly Bill|MNC-MOT Night Course|MRA-MOT Regular|MSH-MOT Shift|MWE-MOT Weekend|MOB-Motorbike|FML-Female|MOH-Mukhammad|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|CSN-New Registration|NST-NEW STUDENT|NIC-Night Class|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NHH-Notary Services |OCC-Online Click n Col|XRA-Online Click n Coll|OTH-OTHER VAC REG|COV-Other Vaccine|SOT-Others|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|COT-Ownership Transfer|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NZZ-PEST CONTROL CERT|NAZ-Pest Control Certifi|NXX-Pest Control Permit|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PNS-Private Notary Ser|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 8:23:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"}]","reportBody":"[{\"CategoryName\":\"Collection review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ahmed\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.85,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.88,\"AvgWaitTime\":\"00:01:35\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"AvgServiceTime\":\"00:03:03\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":92.31,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:12:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:37:40\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Appointment Transact\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Automated collection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Attestation\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":1.81,\"ServedTicketsPerCategory\":29,\"PercentageServedTickets\":1.97,\"AvgWaitTime\":\"00:03:17\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:08:26\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":51.72,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Bah Chm Inquiries\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:01:16\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Others\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:02:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:24:08\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.81,\"AvgWaitTime\":\"00:04:09\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":91.67,\"AvgServiceTime\":\"00:03:12\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Confidential Review \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Change Language\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":1.64,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":1.63,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":44.83,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":95.83,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.68,\"AvgWaitTime\":\"00:07:43\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:03:26\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Civil Number Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Consolidation Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:00:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Other Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Companies Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.40,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.48,\"AvgWaitTime\":\"00:00:12\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:05\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.85,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:01:45\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":86.67,\"AvgServiceTime\":\"00:10:15\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:19\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:27\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:50:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:25:37\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.41,\"AvgWaitTime\":\"03:31:22\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:07:09\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dusan\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Entry and exit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Expatriate employee\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:01:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"01:46:13\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:16:27\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:27:35\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Engineering Permits\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.74,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.81,\"AvgWaitTime\":\"00:04:40\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":53.85,\"AvgServiceTime\":\"00:09:14\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":41.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:07:30\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:38:37\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.68,\"AvgWaitTime\":\"00:02:53\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":64.29,\"AvgServiceTime\":\"00:02:24\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":3},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:04:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:08:37\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:56:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:04:27\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:52\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":2.15,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":2.51,\"AvgWaitTime\":\"00:05:46\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":73.68,\"AvgServiceTime\":\"00:03:14\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":97.30,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:01:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange request\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:07:37\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":44.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fees Calculation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Followup exchange\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:06:56\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:49\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:04:25\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Mujer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow Cases\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow up on invoice\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Greta\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:05:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:40\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:48\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:14:34\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:25\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":42,\"PercentageIssuedTickets\":2.38,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":2.72,\"AvgWaitTime\":\"00:10:22\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":59.52,\"AvgServiceTime\":\"00:10:45\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":72.50,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Insurance Refund\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration Service\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:08:36\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:36:14\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":25.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Jill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Kuwaiti Affairs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:11:06\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:56\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":57,\"PercentageIssuedTickets\":3.22,\"ServedTicketsPerCategory\":55,\"PercentageServedTickets\":3.73,\"AvgWaitTime\":\"00:04:59\",\"WaitingSLACount\":37,\"WaitingSLAPercentage\":64.91,\"AvgServiceTime\":\"00:01:14\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:23:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:04:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.17,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.40,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:10:45\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:09:16\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Layla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maintenance Services\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:23:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:08:48\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maya\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:06:39\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:22\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOFA Attestation\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.40,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.41,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:07:14\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:13:23\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:51\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Mukhammad\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":1.02,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":5.56,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Manpower Service\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:46:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:16:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:44:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:01:42\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":98,\"PercentageIssuedTickets\":5.54,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":5.09,\"AvgWaitTime\":\"00:34:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:34\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":54.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":23},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.88,\"AvgWaitTime\":\"00:11:49\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:31\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":1.41,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":1.56,\"AvgWaitTime\":\"00:03:19\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":84.00,\"AvgServiceTime\":\"00:09:11\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":82.61,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:47\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":1.13,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:10:13\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:12:53\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":3.73,\"ServedTicketsPerCategory\":56,\"PercentageServedTickets\":3.80,\"AvgWaitTime\":\"00:05:24\",\"WaitingSLACount\":43,\"WaitingSLAPercentage\":65.15,\"AvgServiceTime\":\"00:09:32\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":67.86,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"01:05:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Lease Contract Attes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":165,\"PercentageIssuedTickets\":9.33,\"ServedTicketsPerCategory\":113,\"PercentageServedTickets\":7.67,\"AvgWaitTime\":\"00:41:35\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":62.83,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":52},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rental Dispute Execu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW STUDENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"01:08:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":100,\"PercentageIssuedTickets\":5.66,\"ServedTicketsPerCategory\":100,\"PercentageServedTickets\":6.79,\"AvgWaitTime\":\"00:06:30\",\"WaitingSLACount\":42,\"WaitingSLAPercentage\":42.00,\"AvgServiceTime\":\"00:02:07\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":87.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.85,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.75,\"AvgWaitTime\":\"00:03:43\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:16:56\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":36.36,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"OTHER VAC REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.81,\"AvgWaitTime\":\"00:01:43\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:01:10\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:04:36\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:05:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":83,\"PercentageIssuedTickets\":4.69,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":5.09,\"AvgWaitTime\":\"00:04:05\",\"WaitingSLACount\":54,\"WaitingSLAPercentage\":65.06,\"AvgServiceTime\":\"00:04:45\",\"ServiceSLACount\":63,\"ServiceSLAPercentage\":84.00,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.28,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR REG\",\"IssuedTicketsPerCategory\":63,\"PercentageIssuedTickets\":3.56,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":4.21,\"AvgWaitTime\":\"00:00:43\",\"WaitingSLACount\":62,\"WaitingSLAPercentage\":98.41,\"AvgServiceTime\":\"00:01:25\",\"ServiceSLACount\":62,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":100,\"PercentageIssuedTickets\":5.66,\"ServedTicketsPerCategory\":94,\"PercentageServedTickets\":6.38,\"AvgWaitTime\":\"00:04:00\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":74.00,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":81,\"ServiceSLAPercentage\":86.17,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:47:14\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:01:29\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFIZER REG\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:04:31\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:03:56\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFizer Vaccine\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:06:18\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:00:17\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:04:15\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Private Notary Ser\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:54\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:04\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.48,\"AvgWaitTime\":\"00:02:37\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:13:33\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":42.86,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Public Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rachel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:01:55\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:50\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.62,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.68,\"AvgWaitTime\":\"00:05:06\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:02:52\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":1.81,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":1.90,\"AvgWaitTime\":\"00:01:56\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":78.13,\"AvgServiceTime\":\"00:01:24\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.23,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.54,\"AvgWaitTime\":\"00:09:26\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":125,\"PercentageIssuedTickets\":7.07,\"ServedTicketsPerCategory\":74,\"PercentageServedTickets\":5.02,\"AvgWaitTime\":\"00:38:24\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":3.20,\"AvgServiceTime\":\"00:05:32\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":51},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:10:24\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":44.44,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.40,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:01:49\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:05:30\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:16\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":2.32,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":2.31,\"AvgWaitTime\":\"00:01:54\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":75.61,\"AvgServiceTime\":\"00:01:31\",\"ServiceSLACount\":32,\"ServiceSLAPercentage\":94.12,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.40,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":43,\"PercentageIssuedTickets\":2.43,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":2.24,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":62.79,\"AvgServiceTime\":\"00:01:55\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":87.88,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.51,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":1.63,\"AvgWaitTime\":\"00:02:46\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":1.36,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":1.29,\"AvgWaitTime\":\"00:01:31\",\"WaitingSLACount\":19,\"WaitingSLAPercentage\":79.17,\"AvgServiceTime\":\"00:04:46\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":89.47,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.28,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:19:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":1.47,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":1.29,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:46\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":57.89,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.34,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:08:35\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:15:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":25.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.79,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.68,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:12:52\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.17,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:00:24\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:07\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:04:41\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:19:02\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SINOPHARM REG\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sinopharm Vaccine\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:00:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:09\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":1.64,\"ServedTicketsPerCategory\":27,\"PercentageServedTickets\":1.83,\"AvgWaitTime\":\"00:14:24\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":44.83,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":25,\"ServiceSLAPercentage\":92.59,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Otros\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:06:55\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:07:11\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":64,\"PercentageIssuedTickets\":3.62,\"ServedTicketsPerCategory\":49,\"PercentageServedTickets\":3.33,\"AvgWaitTime\":\"00:20:45\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":15.63,\"AvgServiceTime\":\"00:03:03\",\"ServiceSLACount\":45,\"ServiceSLAPercentage\":91.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":15},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Team leaders review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vaccination\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle commercial\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle detection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":1.13,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":1.09,\"AvgWaitTime\":\"00:29:04\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:05:41\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":43.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"VISA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk IN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"XRAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"1473 / 1768 (83.31%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:12:41 | SLA: 48.02%\"},{\"colName\":\"Tiempo de servicio\",\"colValue\":\"Prom.: 00:05:19 | SLA: 77.46%\"},{\"colName\":\"Ausente\",\"colValue\":\"59 (3.34%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Collection review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ahmed\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":3.06,\"AverageWaitingTimePerCategory\":1.60},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":37.67,\"AverageWaitingTimePerCategory\":12.71},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Appointment Transact\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Automated collection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Attestation\",\"AverageServiceTimePerCategory\":8.44,\"AverageWaitingTimePerCategory\":3.28},{\"CategoryName\":\"Bah Chm Inquiries\",\"AverageServiceTimePerCategory\":5.04,\"AverageWaitingTimePerCategory\":1.27},{\"CategoryName\":\"Bah Chm Others\",\"AverageServiceTimePerCategory\":24.13,\"AverageWaitingTimePerCategory\":2.14},{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":3.20,\"AverageWaitingTimePerCategory\":4.16},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Confidential Review \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Change Language\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":1.78,\"AverageWaitingTimePerCategory\":5.51},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":3.44,\"AverageWaitingTimePerCategory\":7.73},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Civil Number Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Consolidation Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":4.73,\"AverageWaitingTimePerCategory\":0.77},{\"CategoryName\":\"Other Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Companies Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":3.10,\"AverageWaitingTimePerCategory\":0.21},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":10.26,\"AverageWaitingTimePerCategory\":1.76},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":2.32,\"AverageWaitingTimePerCategory\":2.22},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":1.46,\"AverageWaitingTimePerCategory\":0.09},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":25.63,\"AverageWaitingTimePerCategory\":50.47},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":7.16,\"AverageWaitingTimePerCategory\":211.38},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dusan\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Entry and exit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Expatriate employee\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":106.22,\"AverageWaitingTimePerCategory\":1.58},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":27.60,\"AverageWaitingTimePerCategory\":16.45},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":9.24,\"AverageWaitingTimePerCategory\":4.67},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":38.63,\"AverageWaitingTimePerCategory\":7.50},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":2.42,\"AverageWaitingTimePerCategory\":2.90},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":8.62,\"AverageWaitingTimePerCategory\":4.35},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":56.99,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":4.45,\"AverageWaitingTimePerCategory\":3.52},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":0.88,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.24,\"AverageWaitingTimePerCategory\":5.78},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.23},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange request\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":7.62,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Followup exchange\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":0.82,\"AverageWaitingTimePerCategory\":6.94},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":4.63,\"AverageWaitingTimePerCategory\":4.42},{\"CategoryName\":\"Mujer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow up on invoice\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Greta\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.67,\"AverageWaitingTimePerCategory\":5.07},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":1.63,\"AverageWaitingTimePerCategory\":0.80},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":14.57,\"AverageWaitingTimePerCategory\":0.05},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":10.76,\"AverageWaitingTimePerCategory\":10.38},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":36.25,\"AverageWaitingTimePerCategory\":8.60},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Jill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Kuwaiti Affairs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":4.93,\"AverageWaitingTimePerCategory\":11.10},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.24,\"AverageWaitingTimePerCategory\":5.00},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":4.10,\"AverageWaitingTimePerCategory\":23.27},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":9.28,\"AverageWaitingTimePerCategory\":10.76},{\"CategoryName\":\"Layla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maintenance Services\",\"AverageServiceTimePerCategory\":8.81,\"AverageWaitingTimePerCategory\":23.68},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maya\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":8.37,\"AverageWaitingTimePerCategory\":6.65},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOFA Attestation\",\"AverageServiceTimePerCategory\":7.24,\"AverageWaitingTimePerCategory\":3.10},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":13.38},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mukhammad\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.24,\"AverageWaitingTimePerCategory\":3.67},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"Manpower Service\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":46.47},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":44.82,\"AverageWaitingTimePerCategory\":16.88},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":1.71},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.57,\"AverageWaitingTimePerCategory\":34.80},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":3.52,\"AverageWaitingTimePerCategory\":11.82},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":9.19,\"AverageWaitingTimePerCategory\":3.33},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":0.78,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":12.89,\"AverageWaitingTimePerCategory\":10.22},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":9.55,\"AverageWaitingTimePerCategory\":5.40},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":65.67},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Lease Contract Attes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.49,\"AverageWaitingTimePerCategory\":41.60},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rental Dispute Execu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW STUDENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":68.57},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.13,\"AverageWaitingTimePerCategory\":6.51},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":16.94,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"OTHER VAC REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":1.18,\"AverageWaitingTimePerCategory\":1.73},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":5.48,\"AverageWaitingTimePerCategory\":4.61},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":4.76,\"AverageWaitingTimePerCategory\":4.10},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PCR REG\",\"AverageServiceTimePerCategory\":1.42,\"AverageWaitingTimePerCategory\":0.73},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":2.70,\"AverageWaitingTimePerCategory\":4.00},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":47.23,\"AverageWaitingTimePerCategory\":0.27},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.63,\"AverageWaitingTimePerCategory\":1.48},{\"CategoryName\":\"PFIZER REG\",\"AverageServiceTimePerCategory\":3.94,\"AverageWaitingTimePerCategory\":4.53},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PFizer Vaccine\",\"AverageServiceTimePerCategory\":6.31,\"AverageWaitingTimePerCategory\":0.66},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":4.26,\"AverageWaitingTimePerCategory\":0.29},{\"CategoryName\":\"Private Notary Ser\",\"AverageServiceTimePerCategory\":10.90,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":3.07,\"AverageWaitingTimePerCategory\":0.08},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":13.55,\"AverageWaitingTimePerCategory\":2.62},{\"CategoryName\":\"Public Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rachel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":7.83,\"AverageWaitingTimePerCategory\":1.93},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":5.11},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":1.42,\"AverageWaitingTimePerCategory\":1.94},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":2.11,\"AverageWaitingTimePerCategory\":9.44},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.53,\"AverageWaitingTimePerCategory\":38.41},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":9.45,\"AverageWaitingTimePerCategory\":10.41},{\"CategoryName\":\"REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":5.51,\"AverageWaitingTimePerCategory\":1.82},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":1.28,\"AverageWaitingTimePerCategory\":0.49},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.52,\"AverageWaitingTimePerCategory\":1.92},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":1.92,\"AverageWaitingTimePerCategory\":3.03},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":2.11,\"AverageWaitingTimePerCategory\":2.78},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.78,\"AverageWaitingTimePerCategory\":1.53},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.09},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":3.78,\"AverageWaitingTimePerCategory\":3.70},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":15.53,\"AverageWaitingTimePerCategory\":8.59},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":12.87,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.12,\"AverageWaitingTimePerCategory\":0.40},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":19.03,\"AverageWaitingTimePerCategory\":4.68},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":0.58},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":6.32,\"AverageWaitingTimePerCategory\":0.03},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":1.16,\"AverageWaitingTimePerCategory\":0.73},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":4.49,\"AverageWaitingTimePerCategory\":14.41},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":1.53,\"AverageWaitingTimePerCategory\":3.33},{\"CategoryName\":\"Otros\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":6.93},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.06,\"AverageWaitingTimePerCategory\":20.75},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Team leaders review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vaccination\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle commercial\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle detection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.69,\"AverageWaitingTimePerCategory\":29.07},{\"CategoryName\":\"VISA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Walk IN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"XRAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 8:23:59 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 8:23:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 125.209.125.146 2/10/2022 8:40:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Request Received getDashboardList=> userId: 121, languageCode:En | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Request Received getDashboardList=> userId: 121, languageCode:En | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:40:20 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:40:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:41:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:41:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:42:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:42:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:43:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:43:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:44:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:44:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:45:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:45:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:45:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 8:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 8:46:03 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 8:46:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 8:46:09 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:ACC-ACC 1 TO 250|AC2-ACC 200 TO 500|AC3-ACC 501 TO 999|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|AUR-Automated collection|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|PBP-Bulk Payment|CAS-Calculating Fees for|CSC-Cancelation|CAS-CASHIER|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CHL-Change Language|CHQ-CHEQUES|NCC-City Cleanliness|CNR-Civil Number Review|CON-Classification Coeff|CLR-Clearance|NRR-Clemency Requests|CLR-Clerance|ACR-Collection review|CPR-Companies Review|COM-COMPLAINT|CS1-Complaints|CFR-Confidential Review |COR-Consolidation Review|CAA-Construction Project|CSE-Control Services|SCC-Cooling Complaint|NQQ-Corp Parking Reserv|CAS-Corporate|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|NGG- CREMATION|NMM-Cremations|RCO-CUSTOMER RECONCILIAT|CSE-CUSTOMER SERVICE|REG-Customer Service|DEL-DELIVER INVOICE|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|PDR-Disconnection Rec|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|DUS-Dusan|EPA-EDI Parking Assess|EPA-EDI Parking Test|NEE-Electronic Archive|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EAE-Entry and exit|NLL-Environmental Permit|EBK-EVALUATION BOOKING|EVT-Evaluation Test|DOC-Exchange and Refu|EXR-Exchange n Refunds|EXR-Exchange request|NDD-EXEC APP SUBMISSION|NEE-EXEC FILE QUERY|NFF-EXEC QUERY MAX 3FILE|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EER-Expatriate employee|ETY-EYE TEST|EYE-Eye Test|PFT-Fast Track|FEC-Fees Calculation|FML-Female|FRG-FEMALE REGISTRATION|FLO-File Opening|FLR-File Renewal|PFB-Final Bill|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FUI-Follow up on invoice|FEC-Followup exchange|NFF-Food Stuff Permit|FRC-Friday Class|NBB-Garbage Bag Sale|GEN-GENERAL INQUIRIES|CSG-General Inquiry|GRE-Greta|HEB-Heavy Bus|HEF-Heavy Bus Friday|HEB-Heavy Bus Reg Alt|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|HTF-Heavy Truck Friday|HTR-Heavy Truck Reg Alt|SHB-High Bill|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|INR-Insurance Refund|ILC-International Licens|IDL-Intl Driving License|JIL-Jill|KAR-Kuwaiti Affairs|LYL-Layla|NRR-Lease Contract Attes|LIC-License Issue|LBF-Light Bus Friday|LBR-Light Bus Reg Alt|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MSS-Manpower Service|MAL-Manual All|MAY-Maya|MED-Medical Insurance|TPY-Medical Services|MOC-Mock Test|MOT-Mock Test|MTS-Mock Test Simulator|MFA-MOFA Attestation|MAT-Money and Taxes|PMB-Monthly Bill|MNC-MOT Night Course|MRA-MOT Regular|MSH-MOT Shift|MWE-MOT Weekend|MOB-Motorbike|MOH-Mukhammad|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|CSN-New Registration|NST-NEW STUDENT|NIC-Night Class|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NHH-Notary Services |OCC-Online Click n Col|XRA-Online Click n Coll|OTH-OTHER VAC REG|COV-Other Vaccine|SOT-Others|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|COT-Ownership Transfer|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NZZ-PEST CONTROL CERT|NAZ-Pest Control Certifi|NXX-Pest Control Permit|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PNS-Private Notary Ser|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VA2-VAP 1000|VA1-VAP 251 TO 1000|VAP-VAPP 1 TO 199|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 8:46:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"ACC 200 TO 500\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 501 TO 999\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 1 TO 250\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Collection review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ahmed\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":1.08,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":0.98,\"AvgWaitTime\":\"00:02:09\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:02:52\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":93.75,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":3},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:12:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:37:40\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Appointment Transact\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Automated collection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Attestation\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":1.90,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":2.01,\"AvgWaitTime\":\"00:03:04\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":75.68,\"AvgServiceTime\":\"00:09:02\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":48.48,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Bah Chm Inquiries\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:01:16\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Others\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:02:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:24:08\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.67,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.79,\"AvgWaitTime\":\"00:03:52\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:03:06\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":92.31,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Confidential Review \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Change Language\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":30,\"PercentageIssuedTickets\":1.54,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":1.46,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":43.33,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":95.83,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.67,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.67,\"AvgWaitTime\":\"00:07:45\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":30.77,\"AvgServiceTime\":\"00:03:32\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":81.82,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Civil Number Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Consolidation Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:00:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Other Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Companies Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:00:18\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:00:12\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:05\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.77,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.85,\"AvgWaitTime\":\"00:01:45\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":86.67,\"AvgServiceTime\":\"00:10:15\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:02:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:32\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:13:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:10:16\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:44:43\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:20:27\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"03:31:22\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:07:09\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dusan\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Entry and exit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Expatriate employee\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:01:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"01:46:13\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.57,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:14:50\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":54.55,\"AvgServiceTime\":\"00:23:09\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Engineering Permits\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.85,\"AvgWaitTime\":\"00:04:49\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:08:28\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":42.86,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:06:22\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:30:44\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.79,\"AvgWaitTime\":\"00:04:50\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:03:04\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:08:29\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:07:53\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:56:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:04:31\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:01:15\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":43,\"PercentageIssuedTickets\":2.21,\"ServedTicketsPerCategory\":41,\"PercentageServedTickets\":2.50,\"AvgWaitTime\":\"00:05:21\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":74.42,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":97.56,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:01:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange request\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":70.00,\"AvgServiceTime\":\"00:07:37\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":44.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Fees Calculation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Followup exchange\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.46,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:06:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":44.44,\"AvgServiceTime\":\"00:00:46\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:04:37\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:17\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow Cases\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow up on invoice\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Greta\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:05:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:40\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:48\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:14:34\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:25\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":2.57,\"ServedTicketsPerCategory\":45,\"PercentageServedTickets\":2.74,\"AvgWaitTime\":\"00:09:30\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:10:04\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":75.56,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Insurance Refund\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration Service\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:10:21\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:29:00\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":40.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Jill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Kuwaiti Affairs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:11:06\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:56\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":59,\"PercentageIssuedTickets\":3.03,\"ServedTicketsPerCategory\":58,\"PercentageServedTickets\":3.53,\"AvgWaitTime\":\"00:04:51\",\"WaitingSLACount\":40,\"WaitingSLAPercentage\":67.80,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:23:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":14.29,\"AvgServiceTime\":\"00:04:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":2},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:10:45\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:09:16\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Layla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maintenance Services\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:19:45\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":12.50,\"AvgServiceTime\":\"00:16:10\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maya\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:06:39\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:22\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOFA Attestation\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:07:14\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:13:23\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:51\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Mukhammad\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":0.98,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.85,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":5.26,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Manpower Service\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:46:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:16:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:44:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.46,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:01:42\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":102,\"PercentageIssuedTickets\":5.24,\"ServedTicketsPerCategory\":79,\"PercentageServedTickets\":4.81,\"AvgWaitTime\":\"00:36:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:59\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":51.90,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":23},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":0.87,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":0.91,\"AvgWaitTime\":\"00:11:43\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:03:03\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":27,\"PercentageIssuedTickets\":1.39,\"ServedTicketsPerCategory\":26,\"PercentageServedTickets\":1.58,\"AvgWaitTime\":\"00:03:12\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:08:14\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:47\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.46,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":1.08,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":1.10,\"AvgWaitTime\":\"00:10:30\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":52.38,\"AvgServiceTime\":\"00:13:59\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":55.56,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":3.70,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":3.96,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":70.83,\"AvgServiceTime\":\"00:10:17\",\"ServiceSLACount\":45,\"ServiceSLAPercentage\":69.23,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"01:05:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Lease Contract Attes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":178,\"PercentageIssuedTickets\":9.15,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":7.86,\"AvgWaitTime\":\"00:44:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:22\",\"ServiceSLACount\":82,\"ServiceSLAPercentage\":63.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":49},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rental Dispute Execu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW STUDENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"01:08:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":106,\"PercentageIssuedTickets\":5.45,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":6.46,\"AvgWaitTime\":\"00:06:14\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":44.34,\"AvgServiceTime\":\"00:02:02\",\"ServiceSLACount\":93,\"ServiceSLAPercentage\":87.74,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":0.82,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.73,\"AvgWaitTime\":\"00:03:33\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:19:20\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"OTHER VAC REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":0.82,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.79,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":81.25,\"AvgServiceTime\":\"00:01:05\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:23\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:04:09\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":88,\"PercentageIssuedTickets\":4.52,\"ServedTicketsPerCategory\":80,\"PercentageServedTickets\":4.88,\"AvgWaitTime\":\"00:04:01\",\"WaitingSLACount\":58,\"WaitingSLAPercentage\":65.91,\"AvgServiceTime\":\"00:04:41\",\"ServiceSLACount\":68,\"ServiceSLAPercentage\":85.00,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.26,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR REG\",\"IssuedTicketsPerCategory\":69,\"PercentageIssuedTickets\":3.55,\"ServedTicketsPerCategory\":68,\"PercentageServedTickets\":4.14,\"AvgWaitTime\":\"00:00:40\",\"WaitingSLACount\":68,\"WaitingSLAPercentage\":98.55,\"AvgServiceTime\":\"00:01:30\",\"ServiceSLACount\":67,\"ServiceSLAPercentage\":98.53,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":111,\"PercentageIssuedTickets\":5.71,\"ServedTicketsPerCategory\":107,\"PercentageServedTickets\":6.52,\"AvgWaitTime\":\"00:04:03\",\"WaitingSLACount\":82,\"WaitingSLAPercentage\":73.87,\"AvgServiceTime\":\"00:02:47\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":85.05,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:00:09\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:16\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:47:14\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:01:29\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFIZER REG\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:04:31\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:03:56\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFizer Vaccine\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:39\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.93,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":1.10,\"AvgWaitTime\":\"00:00:17\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Private Notary Ser\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:54\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:04\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.46,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:02:36\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:12:34\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":55.56,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Public Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rachel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:01:55\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:50\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.57,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.67,\"AvgWaitTime\":\"00:04:51\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":54.55,\"AvgServiceTime\":\"00:03:07\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":72.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":1.70,\"ServedTicketsPerCategory\":29,\"PercentageServedTickets\":1.77,\"AvgWaitTime\":\"00:01:52\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":78.79,\"AvgServiceTime\":\"00:01:28\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.21,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.49,\"AvgWaitTime\":\"00:09:26\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":7.10,\"ServedTicketsPerCategory\":86,\"PercentageServedTickets\":5.24,\"AvgWaitTime\":\"00:40:48\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.90,\"AvgServiceTime\":\"00:05:16\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":54.65,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":52},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.62,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:09:23\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":2},{\"CategoryName\":\"REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.49,\"AvgWaitTime\":\"00:01:36\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:07:46\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:16\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":46,\"PercentageIssuedTickets\":2.37,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":2.25,\"AvgWaitTime\":\"00:01:56\",\"WaitingSLACount\":34,\"WaitingSLAPercentage\":73.91,\"AvgServiceTime\":\"00:01:45\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":91.89,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.46,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":47,\"PercentageIssuedTickets\":2.42,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":2.32,\"AvgWaitTime\":\"00:02:47\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":68.09,\"AvgServiceTime\":\"00:01:59\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":86.84,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.46,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":1.29,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":1.46,\"AvgWaitTime\":\"00:02:46\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":84.00,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":1.44,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":1.28,\"AvgWaitTime\":\"00:01:30\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:04:36\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":90.48,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.26,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:19:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":27,\"PercentageIssuedTickets\":1.39,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":1.28,\"AvgWaitTime\":\"00:03:29\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":55.56,\"AvgServiceTime\":\"00:03:54\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.31,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:07:12\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:13:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":20.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:12:52\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:00:24\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:03:07\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:04:41\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:19:02\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SINOPHARM REG\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sinopharm Vaccine\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:00:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:09\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":35,\"PercentageIssuedTickets\":1.80,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":2.01,\"AvgWaitTime\":\"00:12:54\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":51.43,\"AvgServiceTime\":\"00:04:15\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":93.94,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Others\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:06:55\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:07:11\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":70,\"PercentageIssuedTickets\":3.60,\"ServedTicketsPerCategory\":52,\"PercentageServedTickets\":3.17,\"AvgWaitTime\":\"00:23:07\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":14.29,\"AvgServiceTime\":\"00:03:14\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":90.38,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":18},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Team leaders review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 251 TO 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vaccination\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAPP 1 TO 199\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle commercial\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle detection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":1.08,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":1.10,\"AvgWaitTime\":\"00:29:35\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":23.81,\"AvgServiceTime\":\"00:05:57\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":44.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"VISA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk IN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"XRAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1641 / 1945 (84.37%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:13:02 | SLA: 48.95%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:22 | SLA: 77.45%\"},{\"colName\":\"No Show\",\"colValue\":\"65 (3.34%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"ACC 200 TO 500\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 501 TO 999\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 1 TO 250\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Collection review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ahmed\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":2.15},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":37.67,\"AverageWaitingTimePerCategory\":12.71},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Appointment Transact\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Automated collection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Attestation\",\"AverageServiceTimePerCategory\":9.05,\"AverageWaitingTimePerCategory\":3.08},{\"CategoryName\":\"Bah Chm Inquiries\",\"AverageServiceTimePerCategory\":5.04,\"AverageWaitingTimePerCategory\":1.27},{\"CategoryName\":\"Bah Chm Others\",\"AverageServiceTimePerCategory\":24.13,\"AverageWaitingTimePerCategory\":2.14},{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":3.11,\"AverageWaitingTimePerCategory\":3.88},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Confidential Review \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Change Language\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":1.78,\"AverageWaitingTimePerCategory\":5.51},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":3.55,\"AverageWaitingTimePerCategory\":7.76},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Civil Number Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Consolidation Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":4.73,\"AverageWaitingTimePerCategory\":0.77},{\"CategoryName\":\"Other Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Companies Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.11,\"AverageWaitingTimePerCategory\":0.30},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":3.10,\"AverageWaitingTimePerCategory\":0.21},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":10.26,\"AverageWaitingTimePerCategory\":1.76},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":2.33,\"AverageWaitingTimePerCategory\":2.01},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":3.54,\"AverageWaitingTimePerCategory\":0.09},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":10.27,\"AverageWaitingTimePerCategory\":13.00},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":20.46,\"AverageWaitingTimePerCategory\":44.73},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":7.16,\"AverageWaitingTimePerCategory\":211.38},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dusan\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Entry and exit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Expatriate employee\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":106.22,\"AverageWaitingTimePerCategory\":1.58},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":23.16,\"AverageWaitingTimePerCategory\":14.85},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":8.48,\"AverageWaitingTimePerCategory\":4.83},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":30.74,\"AverageWaitingTimePerCategory\":6.37},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":3.07,\"AverageWaitingTimePerCategory\":4.84},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":7.89,\"AverageWaitingTimePerCategory\":8.49},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":56.99,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":4.52,\"AverageWaitingTimePerCategory\":3.52},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":1.26,\"AverageWaitingTimePerCategory\":5.56},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":5.36},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.23},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange request\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":7.62,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Followup exchange\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":0.77,\"AverageWaitingTimePerCategory\":6.89},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":5.29,\"AverageWaitingTimePerCategory\":4.62},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow up on invoice\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Greta\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.67,\"AverageWaitingTimePerCategory\":5.07},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":1.63,\"AverageWaitingTimePerCategory\":0.80},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":14.57,\"AverageWaitingTimePerCategory\":0.05},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":10.08,\"AverageWaitingTimePerCategory\":9.50},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":29.00,\"AverageWaitingTimePerCategory\":10.35},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Jill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Kuwaiti Affairs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":4.93,\"AverageWaitingTimePerCategory\":11.10},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.18,\"AverageWaitingTimePerCategory\":4.86},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":4.10,\"AverageWaitingTimePerCategory\":23.27},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":9.28,\"AverageWaitingTimePerCategory\":10.76},{\"CategoryName\":\"Layla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maintenance Services\",\"AverageServiceTimePerCategory\":16.17,\"AverageWaitingTimePerCategory\":19.76},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Maya\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":8.37,\"AverageWaitingTimePerCategory\":6.65},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOFA Attestation\",\"AverageServiceTimePerCategory\":7.24,\"AverageWaitingTimePerCategory\":3.10},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":13.38},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mukhammad\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.24,\"AverageWaitingTimePerCategory\":3.67},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"Manpower Service\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":46.47},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":44.82,\"AverageWaitingTimePerCategory\":16.88},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":1.71},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.99,\"AverageWaitingTimePerCategory\":36.57},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":3.05,\"AverageWaitingTimePerCategory\":11.72},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":8.25,\"AverageWaitingTimePerCategory\":3.20},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":0.78,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":13.99,\"AverageWaitingTimePerCategory\":10.50},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":10.28,\"AverageWaitingTimePerCategory\":5.55},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":65.67},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Lease Contract Attes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.37,\"AverageWaitingTimePerCategory\":44.80},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rental Dispute Execu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW STUDENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":68.57},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.03,\"AverageWaitingTimePerCategory\":6.25},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":19.34,\"AverageWaitingTimePerCategory\":3.56},{\"CategoryName\":\"OTHER VAC REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":1.77},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":4.15,\"AverageWaitingTimePerCategory\":3.39},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":4.68,\"AverageWaitingTimePerCategory\":4.03},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PCR REG\",\"AverageServiceTimePerCategory\":1.51,\"AverageWaitingTimePerCategory\":0.68},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":2.79,\"AverageWaitingTimePerCategory\":4.06},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":3.28,\"AverageWaitingTimePerCategory\":0.16},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":47.23,\"AverageWaitingTimePerCategory\":0.27},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.63,\"AverageWaitingTimePerCategory\":1.48},{\"CategoryName\":\"PFIZER REG\",\"AverageServiceTimePerCategory\":3.94,\"AverageWaitingTimePerCategory\":4.53},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PFizer Vaccine\",\"AverageServiceTimePerCategory\":5.66,\"AverageWaitingTimePerCategory\":0.66},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":4.49,\"AverageWaitingTimePerCategory\":0.30},{\"CategoryName\":\"Private Notary Ser\",\"AverageServiceTimePerCategory\":10.90,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":3.07,\"AverageWaitingTimePerCategory\":0.08},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":12.57,\"AverageWaitingTimePerCategory\":2.61},{\"CategoryName\":\"Public Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rachel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":7.83,\"AverageWaitingTimePerCategory\":1.93},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":3.13,\"AverageWaitingTimePerCategory\":4.86},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":1.88},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":2.11,\"AverageWaitingTimePerCategory\":9.44},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.28,\"AverageWaitingTimePerCategory\":40.82},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":9.45,\"AverageWaitingTimePerCategory\":9.39},{\"CategoryName\":\"REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":7.78,\"AverageWaitingTimePerCategory\":1.61},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":1.28,\"AverageWaitingTimePerCategory\":0.49},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.76,\"AverageWaitingTimePerCategory\":1.94},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":1.99,\"AverageWaitingTimePerCategory\":2.80},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":2.11,\"AverageWaitingTimePerCategory\":2.78},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.61,\"AverageWaitingTimePerCategory\":1.51},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.09},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":3.91,\"AverageWaitingTimePerCategory\":3.50},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":13.52,\"AverageWaitingTimePerCategory\":7.20},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":12.87,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.12,\"AverageWaitingTimePerCategory\":0.40},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":19.03,\"AverageWaitingTimePerCategory\":4.68},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":0.58},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":6.32,\"AverageWaitingTimePerCategory\":0.03},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":1.16,\"AverageWaitingTimePerCategory\":0.73},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":4.26,\"AverageWaitingTimePerCategory\":12.91},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":1.53,\"AverageWaitingTimePerCategory\":3.33},{\"CategoryName\":\"Others\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":6.93},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.25,\"AverageWaitingTimePerCategory\":23.13},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Team leaders review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 251 TO 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vaccination\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAPP 1 TO 199\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle commercial\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle detection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.96,\"AverageWaitingTimePerCategory\":29.60},{\"CategoryName\":\"VISA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Walk IN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"XRAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 8:46:14 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 8:46:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:46:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:46:55 AM | Request Received getSamsungAppointmentReportData=> fId: 73| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 8:47:13 AM | Request Received getSamsungAppointmentReportData=> fId: 73| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 8:47:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:47:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:47:23 AM | Request Received getSamsungAppointmentReportData=> fId: 73| ffrom: 2022-02-09 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 8:48:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:48:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:49:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:49:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:50:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:50:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:51:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:51:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:52:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:52:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:53:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:53:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:54:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:54:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:55:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:55:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:56:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:56:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:57:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:57:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:58:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:58:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 8:59:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 8:59:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:00:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:00:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:01:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:01:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:02:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:02:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:03:18 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:03:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:03:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:03:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 9:03:40 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:03:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:03:40 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:03:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:03:44 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:03:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:03:54 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:03:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:04:01 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 9:04:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":3.10,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.63,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":4.76,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":106,\"PercentageIssuedTickets\":15.66,\"ServedTicketsPerCategory\":86,\"PercentageServedTickets\":16.17,\"AvgWaitTime\":\"00:39:45\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:01\",\"ServiceSLACount\":43,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":179,\"PercentageIssuedTickets\":26.44,\"ServedTicketsPerCategory\":139,\"PercentageServedTickets\":26.13,\"AvgWaitTime\":\"00:46:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:31\",\"ServiceSLACount\":84,\"ServiceSLAPercentage\":60.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":40},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.59,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.75,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":121,\"PercentageIssuedTickets\":17.87,\"ServedTicketsPerCategory\":115,\"PercentageServedTickets\":21.62,\"AvgWaitTime\":\"00:05:56\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":88.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":149,\"PercentageIssuedTickets\":22.01,\"ServedTicketsPerCategory\":93,\"PercentageServedTickets\":17.48,\"AvgWaitTime\":\"00:41:43\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.68,\"AvgServiceTime\":\"00:05:23\",\"ServiceSLACount\":51,\"ServiceSLAPercentage\":54.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":56},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":10.78,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":11.65,\"AvgWaitTime\":\"00:26:47\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":13.70,\"AvgServiceTime\":\"00:03:04\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":90.32,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":3.55,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":3.57,\"AvgWaitTime\":\"00:30:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.83,\"AvgServiceTime\":\"00:06:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":42.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"532 / 677 (78.58%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:32:11 | SLA: 11.23%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:17 | SLA: 65.98%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":6.03,\"AverageWaitingTimePerCategory\":39.76},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.52,\"AverageWaitingTimePerCategory\":46.48},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":36.88},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.95},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.39,\"AverageWaitingTimePerCategory\":41.72},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.08,\"AverageWaitingTimePerCategory\":26.79},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":6.17,\"AverageWaitingTimePerCategory\":30.62},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 9:04:06 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:04:19 AM | Request Received getSamsungAppointmentReportData=> fId: 73| ffrom: 2022-02-09 fto: 2022-02-09 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:04:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:04:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:05:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:05:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:06:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:06:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:06:42 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:06:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:06:42 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:06:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:06:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:06:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/10/2022 9:06:52 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 9:06:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":3.10,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.63,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":4.76,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":106,\"PercentageIssuedTickets\":15.66,\"ServedTicketsPerCategory\":86,\"PercentageServedTickets\":16.17,\"AvgWaitTime\":\"00:39:45\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:01\",\"ServiceSLACount\":43,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":179,\"PercentageIssuedTickets\":26.44,\"ServedTicketsPerCategory\":139,\"PercentageServedTickets\":26.13,\"AvgWaitTime\":\"00:46:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:31\",\"ServiceSLACount\":84,\"ServiceSLAPercentage\":60.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":40},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.59,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.75,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":121,\"PercentageIssuedTickets\":17.87,\"ServedTicketsPerCategory\":115,\"PercentageServedTickets\":21.62,\"AvgWaitTime\":\"00:05:56\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":88.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":149,\"PercentageIssuedTickets\":22.01,\"ServedTicketsPerCategory\":93,\"PercentageServedTickets\":17.48,\"AvgWaitTime\":\"00:41:43\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.68,\"AvgServiceTime\":\"00:05:23\",\"ServiceSLACount\":51,\"ServiceSLAPercentage\":54.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":56},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":10.78,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":11.65,\"AvgWaitTime\":\"00:26:47\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":13.70,\"AvgServiceTime\":\"00:03:04\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":90.32,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":3.55,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":3.57,\"AvgWaitTime\":\"00:30:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.83,\"AvgServiceTime\":\"00:06:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":42.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"532 / 677 (78.58%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:32:11 | SLA: 11.23%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:17 | SLA: 65.98%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":6.03,\"AverageWaitingTimePerCategory\":39.76},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.52,\"AverageWaitingTimePerCategory\":46.48},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":36.88},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.95},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.39,\"AverageWaitingTimePerCategory\":41.72},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.08,\"AverageWaitingTimePerCategory\":26.79},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":6.17,\"AverageWaitingTimePerCategory\":30.62},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 9:07:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:07:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:07:49 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:07:57 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-08 fto: 2022-02-12 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:08:10 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-08 fto: 2022-02-12 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:08:24 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-01-01 fto: 2022-02-12 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:08:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:08:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:09:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:09:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:10:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:10:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:11:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:11:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:11:38 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 9:11:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":3.03,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.60,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":4.76,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":110,\"PercentageIssuedTickets\":15.90,\"ServedTicketsPerCategory\":87,\"PercentageServedTickets\":16.14,\"AvgWaitTime\":\"00:40:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:58\",\"ServiceSLACount\":44,\"ServiceSLAPercentage\":50.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":23},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":182,\"PercentageIssuedTickets\":26.30,\"ServedTicketsPerCategory\":141,\"PercentageServedTickets\":26.16,\"AvgWaitTime\":\"00:46:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":86,\"ServiceSLAPercentage\":60.99,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":41},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.58,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.74,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":125,\"PercentageIssuedTickets\":18.06,\"ServedTicketsPerCategory\":115,\"PercentageServedTickets\":21.34,\"AvgWaitTime\":\"00:05:56\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":44.00,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":88.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":153,\"PercentageIssuedTickets\":22.11,\"ServedTicketsPerCategory\":95,\"PercentageServedTickets\":17.63,\"AvgWaitTime\":\"00:42:02\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.61,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":51,\"ServiceSLAPercentage\":53.68,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":58},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":10.55,\"ServedTicketsPerCategory\":63,\"PercentageServedTickets\":11.69,\"AvgWaitTime\":\"00:26:53\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":13.70,\"AvgServiceTime\":\"00:03:02\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":90.48,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":3.47,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":3.71,\"AvgWaitTime\":\"00:32:01\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.83,\"AvgServiceTime\":\"00:06:03\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":45.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"539 / 692 (77.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:32:32 | SLA: 10.98%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:16 | SLA: 66.05%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.97,\"AverageWaitingTimePerCategory\":40.08},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.48,\"AverageWaitingTimePerCategory\":46.81},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":36.88},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.95},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.42,\"AverageWaitingTimePerCategory\":42.04},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":26.89},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":6.05,\"AverageWaitingTimePerCategory\":32.02},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 9:11:43 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:11:57 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-09 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:12:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:12:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:13:19 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-09 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:13:32 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:13:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:13:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:13:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:13:39 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:13:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:14:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:14:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:14:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:14:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:15:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:15:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:15:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:15:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:16:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:16:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:16:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 9:16:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 125.209.125.146 2/10/2022 9:16:45 AM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146 2/10/2022 9:16:45 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"admin","Password":"admin","tokenKey":"ABOFDE5G3O"} | Client IP: 125.209.125.146 2/10/2022 9:16:47 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:16:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:16:52 AM | Request Received onLoginClick=> userName: amna | Client IP: 125.209.125.146 2/10/2022 9:16:52 AM | Response Sent => {"Result":"0","UserID":"83","UserRoleID":"1","UserLevelID":"1-R","UserName":"amna","Password":"c7oTTV4vGAo=","tokenKey":"BP2J78FFR7"} | Client IP: 125.209.125.146 2/10/2022 9:16:53 AM | Request Received getUserModuleRights=> branchId:0userId: 83 | Client IP: 125.209.125.146 2/10/2022 9:17:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:17:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:17:39 AM | Request Received onLoginClick=> userName: hasher | Client IP: 125.209.125.146 2/10/2022 9:17:39 AM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"OX0MS6UIUL"} | Client IP: 125.209.125.146 2/10/2022 9:17:39 AM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 125.209.125.146 2/10/2022 9:17:40 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 9:17:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 125.209.125.146 2/10/2022 9:17:40 AM | Request Received getDashboardList=> userId: 78, languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 9:17:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 9:17:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:17:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:17:56 AM | Request Received getDashboardList=> userId: 78, languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 9:17:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 9:17:56 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 9:17:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 9:18:01 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 78 language: Sp | Client IP: 125.209.125.146 2/10/2022 9:18:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:18:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:18:43 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:18:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:19:30 AM | Request Received getSamsungAppointmentReportData=> fId: 73| ffrom: 2022-02-10 fto: 2022-02-10 userId: 78 language: Sp | Client IP: 125.209.125.146 2/10/2022 9:19:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:19:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:19:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:19:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:20:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:20:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:20:44 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:20:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:21:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:21:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:21:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:21:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:22:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:22:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:22:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:22:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:23:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 125.209.125.146 2/10/2022 9:23:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 125.209.125.146 2/10/2022 9:23:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 2/10/2022 9:23:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 2/10/2022 9:23:25 AM | Request Received onLoginClick=> userName: hasher | Client IP: 125.209.125.146 2/10/2022 9:23:25 AM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"DIOVYLI37A"} | Client IP: 125.209.125.146 2/10/2022 9:23:25 AM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 125.209.125.146 2/10/2022 9:23:28 AM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 125.209.125.146 2/10/2022 9:23:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 9:23:28 AM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 125.209.125.146 2/10/2022 9:23:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 9:23:31 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 2/10/2022 9:23:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 2/10/2022 9:23:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:23:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:23:34 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 9:23:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 9:23:35 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 9:23:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 9:23:38 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 78 language: En | Client IP: 125.209.125.146 2/10/2022 9:23:42 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:23:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:24:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:24:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:24:47 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:24:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:25:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:25:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:26:12 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:26:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:26:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:26:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:27:15 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:27:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:27:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:27:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:28:12 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:28:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:28:32 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:29:13 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:29:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:29:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:29:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:29:53 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:29:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:30:33 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:30:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:30:40 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 9:30:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":3.17,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.46,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":4.35,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":15.98,\"ServedTicketsPerCategory\":93,\"PercentageServedTickets\":16.34,\"AvgWaitTime\":\"00:41:54\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:58\",\"ServiceSLACount\":46,\"ServiceSLAPercentage\":49.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":23},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":192,\"PercentageIssuedTickets\":26.45,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":27.07,\"AvgWaitTime\":\"00:48:50\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":93,\"ServiceSLAPercentage\":60.39,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":38},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.55,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.70,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":133,\"PercentageIssuedTickets\":18.32,\"ServedTicketsPerCategory\":115,\"PercentageServedTickets\":20.21,\"AvgWaitTime\":\"00:05:56\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":41.35,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":88.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":18},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":160,\"PercentageIssuedTickets\":22.04,\"ServedTicketsPerCategory\":101,\"PercentageServedTickets\":17.75,\"AvgWaitTime\":\"00:43:34\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.50,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":52.48,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":59},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":10.06,\"ServedTicketsPerCategory\":64,\"PercentageServedTickets\":11.25,\"AvgWaitTime\":\"00:26:56\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":13.70,\"AvgServiceTime\":\"00:03:06\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":89.06,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":3.44,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":4.22,\"AvgWaitTime\":\"00:30:49\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:05:52\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":41.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"569 / 726 (78.37%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:34:06 | SLA: 10.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:19 | SLA: 64.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.98,\"AverageWaitingTimePerCategory\":41.90},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.49,\"AverageWaitingTimePerCategory\":48.84},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":36.88},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.95},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.42,\"AverageWaitingTimePerCategory\":43.58},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.12,\"AverageWaitingTimePerCategory\":26.94},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.88,\"AverageWaitingTimePerCategory\":30.82},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 9:31:34 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:31:54 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:31:57 AM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 118 language: En | Client IP: 5.192.142.112 2/10/2022 9:32:09 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/10/2022 9:32:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/10/2022 9:32:21 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:32:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:32:45 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:32:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:33:52 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:34:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:34:50 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:34:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:35:44 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:35:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:36:45 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/10/2022 9:36:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/10/2022 9:36:57 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/10/2022 9:36:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":3.17,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":2.46,\"AvgWaitTime\":\"00:20:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":4.35,\"AvgServiceTime\":\"00:06:35\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":28.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":15.98,\"ServedTicketsPerCategory\":93,\"PercentageServedTickets\":16.34,\"AvgWaitTime\":\"00:41:54\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:58\",\"ServiceSLACount\":46,\"ServiceSLAPercentage\":49.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":23},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":192,\"PercentageIssuedTickets\":26.45,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":27.07,\"AvgWaitTime\":\"00:48:50\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":93,\"ServiceSLAPercentage\":60.39,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":38},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.55,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.70,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":133,\"PercentageIssuedTickets\":18.32,\"ServedTicketsPerCategory\":115,\"PercentageServedTickets\":20.21,\"AvgWaitTime\":\"00:05:56\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":41.35,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":88.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":18},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":160,\"PercentageIssuedTickets\":22.04,\"ServedTicketsPerCategory\":101,\"PercentageServedTickets\":17.75,\"AvgWaitTime\":\"00:43:34\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":2.50,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":52.48,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":59},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":10.06,\"ServedTicketsPerCategory\":64,\"PercentageServedTickets\":11.25,\"AvgWaitTime\":\"00:26:56\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":13.70,\"AvgServiceTime\":\"00:03:06\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":89.06,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":3.44,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":4.22,\"AvgWaitTime\":\"00:30:49\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:05:52\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":41.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"569 / 726 (78.37%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:34:06 | SLA: 10.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:19 | SLA: 64.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":6.59,\"AverageWaitingTimePerCategory\":20.71},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.98,\"AverageWaitingTimePerCategory\":41.90},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.49,\"AverageWaitingTimePerCategory\":48.84},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":36.88},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.95},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.42,\"AverageWaitingTimePerCategory\":43.58},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.12,\"AverageWaitingTimePerCategory\":26.94},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.88,\"AverageWaitingTimePerCategory\":30.82},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112 2/10/2022 9:50:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.196.221 2/10/2022 9:50:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.196.221 2/10/2022 9:53:10 AM | Request Received onLoginClick=> userName: TA123 | Client IP: 51.36.196.221 2/10/2022 9:53:10 AM | Response Sent => {"Result":"0","UserID":"121","UserRoleID":"9","UserLevelID":"32-R","UserName":"TA123","Password":"JHSRdAxE8Kw=","tokenKey":"140GYIX5GU"} | Client IP: 51.36.196.221 2/10/2022 9:53:10 AM | Request Received getUserModuleRights=> branchId:0userId: 121 | Client IP: 51.36.196.221 2/10/2022 9:53:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.36.196.221 2/10/2022 9:53:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.36.196.221 2/10/2022 9:53:14 AM | Request Received getDashboardList=> userId: 121, languageCode:En | Client IP: 51.36.196.221 2/10/2022 9:53:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.196.221 2/10/2022 9:53:14 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:53:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:53:15 AM | Request Received getDashboardList=> userId: 121, languageCode:En | Client IP: 51.36.196.221 2/10/2022 9:53:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.196.221 2/10/2022 9:54:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:54:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:55:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:55:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:56:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:56:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:57:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:57:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:58:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:58:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:58:25 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:58:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 9:59:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 9:59:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 10:00:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 10:00:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 10:01:14 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 10:01:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 10:02:13 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.36.196.221 2/10/2022 10:02:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 10:02:28 AM | Request Received getDashboardList=> userId: 121, languageCode:En | Client IP: 51.36.196.221 2/10/2022 10:02:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.36.196.221 2/10/2022 10:02:28 AM | Request Received getDashboardData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 51.36.196.221 2/10/2022 10:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.36.196.221 2/10/2022 10:02:44 AM | Request Received getReportData=> fid: 87|91|90|88|89| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:SA1-Aftersale Service|CS1-Complaints|SE1-Sales|DS1-Special Needs|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 32-R | Client IP: 51.36.196.221 2/10/2022 10:02:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":83.33,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:00:22\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:00:08\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:03:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:50\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 6 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:54 | SLA: 83.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:16 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.14,\"AverageWaitingTimePerCategory\":0.37},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.83,\"AverageWaitingTimePerCategory\":3.02}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.36.196.221 2/10/2022 12:26:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 27.255.34.191 2/10/2022 12:27:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 27.255.34.191 2/10/2022 12:30:49 PM | Request Received onLoginClick=> userName: hasher | Client IP: 125.209.125.146 2/10/2022 12:30:49 PM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"1SR3VNLBWH"} | Client IP: 125.209.125.146 2/10/2022 12:30:49 PM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 2/10/2022 12:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 2/10/2022 12:30:54 PM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 2/10/2022 12:30:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 2/10/2022 12:31:15 PM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-10 fto: 2022-02-10 fOtherParameters: category:ACC-ACC 1 TO 250|AC2-ACC 200 TO 500|AC3-ACC 501 TO 999|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|AUR-Automated collection|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|PBP-Bulk Payment|CAS-Calculating Fees for|CSC-Cancelation|CAS-CASHIER|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CHL-Change Language|CHQ-CHEQUES|NCC-City Cleanliness|CNR-Civil Number Review|CON-Classification Coeff|CLR-Clearance|NRR-Clemency Requests|CLR-Clerance|ACR-Collection review|CPR-Companies Review|COM-COMPLAINT|CS1-Complaints|CFR-Confidential Review |COR-Consolidation Review|CAA-Construction Project|CSE-Control Services|SCC-Cooling Complaint|NQQ-Corp Parking Reserv|CAS-Corporate|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|NGG- CREMATION|NMM-Cremations|RCO-CUSTOMER RECONCILIAT|CSE-CUSTOMER SERVICE|REG-Customer Service|DEL-DELIVER INVOICE|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|PDR-Disconnection Rec|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|DUS-Dusan|EPA-EDI Parking Assess|EPA-EDI Parking Test|NEE-Electronic Archive|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EAE-Entry and exit|NLL-Environmental Permit|EBK-EVALUATION BOOKING|EVT-Evaluation Test|DOC-Exchange and Refu|EXR-Exchange n Refunds|EXR-Exchange request|NDD-EXEC APP SUBMISSION|NEE-EXEC FILE QUERY|NFF-EXEC QUERY MAX 3FILE|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EER-Expatriate employee|ETY-EYE TEST|EYE-Eye Test|PFT-Fast Track|FEC-Fees Calculation|FML-Female|FRG-FEMALE REGISTRATION|FLO-File Opening|FLR-File Renewal|PFB-Final Bill|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FUI-Follow up on invoice|FEC-Followup exchange|NFF-Food Stuff Permit|FRC-Friday Class|NBB-Garbage Bag Sale|GEN-GENERAL INQUIRIES|CSG-General Inquiry|GRE-Greta|HEB-Heavy Bus|HEF-Heavy Bus Friday|HEB-Heavy Bus Reg Alt|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|HTF-Heavy Truck Friday|HTR-Heavy Truck Reg Alt|SHB-High Bill|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|INR-Insurance Refund|ILC-International Licens|IDL-Intl Driving License|JIL-Jill|KAR-Kuwaiti Affairs|LYL-Layla|NRR-Lease Contract Attes|LIC-License Issue|LBF-Light Bus Friday|LBR-Light Bus Reg Alt|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MSS-Manpower Service|MAL-Manual All|MAY-Maya|MED-Medical Insurance|TPY-Medical Services|MOC-Mock Test|MOT-Mock Test|MTS-Mock Test Simulator|MFA-MOFA Attestation|MAT-Money and Taxes|PMB-Monthly Bill|MNC-MOT Night Course|MRA-MOT Regular|MSH-MOT Shift|MWE-MOT Weekend|MOB-Motorbike|MOH-Mukhammad|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|CSN-New Registration|NST-NEW STUDENT|NIC-Night Class|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NHH-Notary Services |OCC-Online Click n Col|XRA-Online Click n Coll|OTH-OTHER VAC REG|COV-Other Vaccine|SOT-Others|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|COT-Ownership Transfer|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NZZ-PEST CONTROL CERT|NAZ-Pest Control Certifi|NXX-Pest Control Permit|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PNS-Private Notary Ser|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VA2-VAP 1000|VA1-VAP 251 TO 1000|VAP-VAPP 1 TO 199|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 2/10/2022 12:31:16 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"ACC 200 TO 500\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 501 TO 999\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 1 TO 250\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Collection review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ahmed\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":49,\"PercentageIssuedTickets\":1.38,\"ServedTicketsPerCategory\":46,\"PercentageServedTickets\":1.42,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":61.22,\"AvgServiceTime\":\"00:02:54\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":91.30,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:20:36\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":10.00,\"AvgServiceTime\":\"00:28:15\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Appointment Transact\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Automated collection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Attestation\",\"IssuedTicketsPerCategory\":59,\"PercentageIssuedTickets\":1.66,\"ServedTicketsPerCategory\":57,\"PercentageServedTickets\":1.75,\"AvgWaitTime\":\"00:14:02\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":52.54,\"AvgServiceTime\":\"00:09:46\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":42.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Bah Chm Inquiries\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:18:36\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:02:41\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Bah Chm Others\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:12:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:10:37\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":0.53,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:03:22\",\"WaitingSLACount\":17,\"WaitingSLAPercentage\":89.47,\"AvgServiceTime\":\"00:03:02\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":94.44,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Confidential Review \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Change Language\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":46,\"PercentageIssuedTickets\":1.29,\"ServedTicketsPerCategory\":39,\"PercentageServedTickets\":1.20,\"AvgWaitTime\":\"00:04:31\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":54.35,\"AvgServiceTime\":\"00:01:41\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":97.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":0.70,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":0.68,\"AvgWaitTime\":\"00:05:36\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":48.00,\"AvgServiceTime\":\"00:03:39\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":81.82,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Civil Number Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Consolidation Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:31\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:00\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Other Vaccine\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Companies Review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Complaints\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:00:22\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:00:08\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:00:12\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:05\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":0.67,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.74,\"AvgWaitTime\":\"00:01:40\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":95.83,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.40,\"AvgWaitTime\":\"00:01:31\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":92.86,\"AvgServiceTime\":\"00:05:09\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":92.31,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:00:21\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:06:00\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:13:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:10:16\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:43:41\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:30:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"03:01:15\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:08:08\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Special Needs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dusan\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Entry and exit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Expatriate employee\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:11:17\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:53:35\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":0.62,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":0.65,\"AvgWaitTime\":\"00:18:29\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:17:16\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":80.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Engineering Permits\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":0.49,\"AvgWaitTime\":\"00:04:18\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":55.56,\"AvgServiceTime\":\"00:08:26\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":43.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:19:02\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":61.54,\"AvgServiceTime\":\"00:30:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":0.53,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:05:28\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":68.42,\"AvgServiceTime\":\"00:02:58\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":88.24,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:11:50\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:05:48\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:56:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.25,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.28,\"AvgWaitTime\":\"00:04:25\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":55.56,\"AvgServiceTime\":\"00:04:04\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:04:02\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:01:45\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:08:18\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:26:10\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":63,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":61,\"PercentageServedTickets\":1.88,\"AvgWaitTime\":\"00:04:24\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":82.54,\"AvgServiceTime\":\"00:03:30\",\"ServiceSLACount\":60,\"ServiceSLAPercentage\":98.36,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:18\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange request\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":72.22,\"AvgServiceTime\":\"00:07:39\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":44.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fees Calculation\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Followup exchange\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":0.62,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":0.62,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:54\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:04:54\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:02:40\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow Cases\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Follow up on invoice\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Greta\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:05:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:40\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:23:26\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:10:54\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:34:33\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:54\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:05:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:18:19\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:00:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:25\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:05:09\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:04:47\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":68,\"PercentageIssuedTickets\":1.91,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":2.00,\"AvgWaitTime\":\"00:07:48\",\"WaitingSLACount\":48,\"WaitingSLAPercentage\":70.59,\"AvgServiceTime\":\"00:09:07\",\"ServiceSLACount\":49,\"ServiceSLAPercentage\":75.38,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Insurance Refund\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration Service\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:10:21\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:29:00\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":40.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Jill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Kuwaiti Affairs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:11:06\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:56\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":100,\"PercentageIssuedTickets\":2.81,\"ServedTicketsPerCategory\":96,\"PercentageServedTickets\":2.95,\"AvgWaitTime\":\"00:05:40\",\"WaitingSLACount\":63,\"WaitingSLAPercentage\":63.00,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":94.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:39:43\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":15.38,\"AvgServiceTime\":\"00:25:41\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":2},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:04:32\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:07:31\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":31.25,\"AvgServiceTime\":\"00:06:00\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Layla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:06:16\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Maintenance Services\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.31,\"AvgWaitTime\":\"00:15:16\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:14:04\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":40.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:01:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:13\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Maya\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:06:39\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:22\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOFA Attestation\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":38.46,\"AvgServiceTime\":\"00:07:14\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:06:03\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:05:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":20.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:07:41\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:49\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mukhammad\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":0.73,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:24:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":7.69,\"AvgServiceTime\":\"00:04:53\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":52.17,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Manpower Service\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:46:28\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:30:20\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:29:53\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:01:17\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:24\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":165,\"PercentageIssuedTickets\":4.63,\"ServedTicketsPerCategory\":151,\"PercentageServedTickets\":4.65,\"AvgWaitTime\":\"00:40:15\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":6.06,\"AvgServiceTime\":\"00:05:30\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":56.29,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":31,\"PercentageIssuedTickets\":0.87,\"ServedTicketsPerCategory\":31,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:10:19\",\"WaitingSLACount\":19,\"WaitingSLAPercentage\":61.29,\"AvgServiceTime\":\"00:07:30\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":77.42,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"01:57:51\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":1.07,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":1.17,\"AvgWaitTime\":\"00:02:59\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":92.11,\"AvgServiceTime\":\"00:06:52\",\"ServiceSLACount\":32,\"ServiceSLAPercentage\":84.21,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:47\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":1.04,\"ServedTicketsPerCategory\":35,\"PercentageServedTickets\":1.08,\"AvgWaitTime\":\"00:08:37\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":64.86,\"AvgServiceTime\":\"00:13:05\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":3.26,\"ServedTicketsPerCategory\":112,\"PercentageServedTickets\":3.45,\"AvgWaitTime\":\"00:13:32\",\"WaitingSLACount\":64,\"WaitingSLAPercentage\":55.17,\"AvgServiceTime\":\"00:12:47\",\"ServiceSLACount\":79,\"ServiceSLAPercentage\":70.54,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"01:05:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Lease Contract Attes\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":264,\"PercentageIssuedTickets\":7.41,\"ServedTicketsPerCategory\":261,\"PercentageServedTickets\":8.03,\"AvgWaitTime\":\"00:50:35\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:48\",\"ServiceSLACount\":148,\"ServiceSLAPercentage\":56.70,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rental Dispute Execu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW STUDENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":39,\"PercentageIssuedTickets\":1.09,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":1.17,\"AvgWaitTime\":\"00:25:24\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":12.82,\"AvgServiceTime\":\"00:02:36\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":86.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":186,\"PercentageIssuedTickets\":5.22,\"ServedTicketsPerCategory\":185,\"PercentageServedTickets\":5.69,\"AvgWaitTime\":\"00:09:57\",\"WaitingSLACount\":72,\"WaitingSLAPercentage\":38.71,\"AvgServiceTime\":\"00:01:34\",\"ServiceSLACount\":169,\"ServiceSLAPercentage\":91.35,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":0.73,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.74,\"AvgWaitTime\":\"00:15:02\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":53.85,\"AvgServiceTime\":\"00:20:36\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"OTHER VAC REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":0.65,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:03:11\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":65.22,\"AvgServiceTime\":\"00:01:06\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.17,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:08:11\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:02:48\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":90.91,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":156,\"PercentageIssuedTickets\":4.38,\"ServedTicketsPerCategory\":146,\"PercentageServedTickets\":4.49,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":117,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:04:23\",\"ServiceSLACount\":123,\"ServiceSLAPercentage\":84.25,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.22,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR REG\",\"IssuedTicketsPerCategory\":155,\"PercentageIssuedTickets\":4.35,\"ServedTicketsPerCategory\":153,\"PercentageServedTickets\":4.71,\"AvgWaitTime\":\"00:00:36\",\"WaitingSLACount\":153,\"WaitingSLAPercentage\":98.71,\"AvgServiceTime\":\"00:01:23\",\"ServiceSLACount\":151,\"ServiceSLAPercentage\":98.69,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":243,\"PercentageIssuedTickets\":6.82,\"ServedTicketsPerCategory\":237,\"PercentageServedTickets\":7.29,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":80.25,\"AvgServiceTime\":\"00:02:59\",\"ServiceSLACount\":206,\"ServiceSLAPercentage\":86.92,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:00:22\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:58\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:00:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:47:14\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:30\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFIZER REG\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:02:43\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PFizer Vaccine\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:00:35\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:05:01\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":35,\"PercentageIssuedTickets\":0.98,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":0.98,\"AvgWaitTime\":\"00:00:14\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":91.43,\"AvgServiceTime\":\"00:05:41\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":96.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Private Notary Ser\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:54\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:05:27\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:00:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:41\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:03:15\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":92.86,\"AvgServiceTime\":\"00:09:59\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Public Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Rachel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.36,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":69.23,\"AvgServiceTime\":\"00:11:51\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.51,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:05:21\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":2.02,\"ServedTicketsPerCategory\":61,\"PercentageServedTickets\":1.88,\"AvgWaitTime\":\"00:04:15\",\"WaitingSLACount\":40,\"WaitingSLAPercentage\":55.56,\"AvgServiceTime\":\"00:02:07\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":91.80,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.31,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.42,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:07:45\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":53.33,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":92.86,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":251,\"PercentageIssuedTickets\":7.04,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":6.40,\"AvgWaitTime\":\"01:02:06\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":1.59,\"AvgServiceTime\":\"00:05:23\",\"ServiceSLACount\":114,\"ServiceSLAPercentage\":54.81,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":41},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"02:11:59\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:52\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":0.59,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":0.58,\"AvgWaitTime\":\"00:09:58\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":38.10,\"AvgServiceTime\":\"00:11:41\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":31.58,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":0.73,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":0.65,\"AvgWaitTime\":\"00:04:01\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":80.77,\"AvgServiceTime\":\"00:11:03\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":95.24,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:02:44\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:01:56\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":93,\"PercentageIssuedTickets\":2.61,\"ServedTicketsPerCategory\":74,\"PercentageServedTickets\":2.28,\"AvgWaitTime\":\"00:03:39\",\"WaitingSLACount\":58,\"WaitingSLAPercentage\":62.37,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":67,\"ServiceSLAPercentage\":90.54,\"NoShowTickets\":18,\"PercentageNoShowTickets\":0.51,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":115,\"PercentageIssuedTickets\":3.23,\"ServedTicketsPerCategory\":90,\"PercentageServedTickets\":2.77,\"AvgWaitTime\":\"00:04:11\",\"WaitingSLACount\":61,\"WaitingSLAPercentage\":53.04,\"AvgServiceTime\":\"00:02:16\",\"ServiceSLACount\":79,\"ServiceSLAPercentage\":87.78,\"NoShowTickets\":24,\"PercentageNoShowTickets\":0.67,\"UnqualifiedTickets\":1},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":40,\"PercentageIssuedTickets\":1.12,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":1.23,\"AvgWaitTime\":\"00:02:25\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:01:54\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":92.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":1.40,\"ServedTicketsPerCategory\":41,\"PercentageServedTickets\":1.26,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":39,\"WaitingSLAPercentage\":78.00,\"AvgServiceTime\":\"00:05:50\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":87.80,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.22,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.14,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:08:34\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:01:15\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":82,\"PercentageIssuedTickets\":2.30,\"ServedTicketsPerCategory\":67,\"PercentageServedTickets\":2.06,\"AvgWaitTime\":\"00:05:10\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":42.68,\"AvgServiceTime\":\"00:03:10\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":71.64,\"NoShowTickets\":15,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":0.46,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:15:09\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":40.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":0.70,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":64.00,\"AvgServiceTime\":\"00:13:33\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":94.12,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.20,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Aftersale Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.28,\"AvgWaitTime\":\"00:03:44\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":70.00,\"AvgServiceTime\":\"00:02:54\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sales\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:03:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:50\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:05:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:19:53\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"SINOPHARM REG\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:07:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sinopharm Vaccine\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:00:46\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:02:46\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:04:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:58\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":1.85,\"ServedTicketsPerCategory\":64,\"PercentageServedTickets\":1.97,\"AvgWaitTime\":\"00:08:06\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":74.24,\"AvgServiceTime\":\"00:04:32\",\"ServiceSLACount\":60,\"ServiceSLAPercentage\":93.75,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:05:52\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:57\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Others\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:00:48\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:43\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":0.48,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":0.52,\"AvgWaitTime\":\"00:12:30\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":52.94,\"AvgServiceTime\":\"00:06:14\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":76.47,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":106,\"PercentageIssuedTickets\":2.98,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":3.26,\"AvgWaitTime\":\"00:28:03\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":15.09,\"AvgServiceTime\":\"00:03:05\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":85.85,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Team leaders review\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 251 TO 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vaccination\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAPP 1 TO 199\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:00:23\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle commercial\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle detection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":42,\"PercentageIssuedTickets\":1.18,\"ServedTicketsPerCategory\":41,\"PercentageServedTickets\":1.26,\"AvgWaitTime\":\"00:24:03\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":28.57,\"AvgServiceTime\":\"00:05:39\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":53.66,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"VISA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Walk IN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"XRAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3249 / 3563 (91.19%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:17 | SLA: 49.90%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:14 | SLA: 77.50%\"},{\"colName\":\"No Show\",\"colValue\":\"144 (4.04%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"ACC 200 TO 500\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 501 TO 999\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 1 TO 250\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Collection review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ahmed\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":3.36},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":28.26,\"AverageWaitingTimePerCategory\":20.60},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Appointment Transact\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Automated collection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Bah Chm Attestation\",\"AverageServiceTimePerCategory\":9.78,\"AverageWaitingTimePerCategory\":14.04},{\"CategoryName\":\"Bah Chm Inquiries\",\"AverageServiceTimePerCategory\":2.69,\"AverageWaitingTimePerCategory\":18.61},{\"CategoryName\":\"Bah Chm Others\",\"AverageServiceTimePerCategory\":10.62,\"AverageWaitingTimePerCategory\":12.11},{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":3.37},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Confidential Review \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Change Language\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":1.69,\"AverageWaitingTimePerCategory\":4.53},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":3.65,\"AverageWaitingTimePerCategory\":5.62},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Civil Number Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Consolidation Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":4.01,\"AverageWaitingTimePerCategory\":0.52},{\"CategoryName\":\"Other Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Companies Review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Complaints\",\"AverageServiceTimePerCategory\":0.14,\"AverageWaitingTimePerCategory\":0.37},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":3.10,\"AverageWaitingTimePerCategory\":0.21},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":1.68},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":5.16,\"AverageWaitingTimePerCategory\":1.53},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":6.00,\"AverageWaitingTimePerCategory\":0.36},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":10.27,\"AverageWaitingTimePerCategory\":13.00},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":1.32,\"AverageWaitingTimePerCategory\":2.23},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":30.53,\"AverageWaitingTimePerCategory\":43.69},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":8.13,\"AverageWaitingTimePerCategory\":181.26},{\"CategoryName\":\"Special Needs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dusan\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Entry and exit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Expatriate employee\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":2.23,\"AverageWaitingTimePerCategory\":0.17},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":53.58,\"AverageWaitingTimePerCategory\":11.28},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":17.27,\"AverageWaitingTimePerCategory\":18.50},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":8.45,\"AverageWaitingTimePerCategory\":4.31},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":30.04,\"AverageWaitingTimePerCategory\":19.05},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":2.98,\"AverageWaitingTimePerCategory\":5.48},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":5.81,\"AverageWaitingTimePerCategory\":11.83},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":56.99,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":4.07,\"AverageWaitingTimePerCategory\":4.43},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":1.75,\"AverageWaitingTimePerCategory\":4.04},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":26.17,\"AverageWaitingTimePerCategory\":8.30},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.50,\"AverageWaitingTimePerCategory\":4.41},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":2.31,\"AverageWaitingTimePerCategory\":3.34},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Exchange request\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":7.66,\"AverageWaitingTimePerCategory\":3.84},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Followup exchange\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":1.91,\"AverageWaitingTimePerCategory\":5.14},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":2.67,\"AverageWaitingTimePerCategory\":4.90},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Follow up on invoice\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Greta\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.67,\"AverageWaitingTimePerCategory\":5.07},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":10.90,\"AverageWaitingTimePerCategory\":23.44},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.91,\"AverageWaitingTimePerCategory\":34.55},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":18.32,\"AverageWaitingTimePerCategory\":5.24},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.78},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":4.79,\"AverageWaitingTimePerCategory\":5.15},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":9.12,\"AverageWaitingTimePerCategory\":7.81},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":29.00,\"AverageWaitingTimePerCategory\":10.35},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Jill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Kuwaiti Affairs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":4.93,\"AverageWaitingTimePerCategory\":11.10},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.77,\"AverageWaitingTimePerCategory\":5.68},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":25.68,\"AverageWaitingTimePerCategory\":39.72},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":4.53},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":6.00,\"AverageWaitingTimePerCategory\":7.52},{\"CategoryName\":\"Layla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":6.27},{\"CategoryName\":\"Maintenance Services\",\"AverageServiceTimePerCategory\":14.07,\"AverageWaitingTimePerCategory\":15.28},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.22,\"AverageWaitingTimePerCategory\":1.08},{\"CategoryName\":\"Maya\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":8.37,\"AverageWaitingTimePerCategory\":6.65},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOFA Attestation\",\"AverageServiceTimePerCategory\":7.24,\"AverageWaitingTimePerCategory\":3.10},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":5.82,\"AverageWaitingTimePerCategory\":6.06},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":1.82,\"AverageWaitingTimePerCategory\":7.69},{\"CategoryName\":\"Mukhammad\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.24,\"AverageWaitingTimePerCategory\":3.67},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":4.89,\"AverageWaitingTimePerCategory\":24.81},{\"CategoryName\":\"Manpower Service\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":46.47},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":29.88,\"AverageWaitingTimePerCategory\":30.34},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.41,\"AverageWaitingTimePerCategory\":1.29},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.51,\"AverageWaitingTimePerCategory\":40.27},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":7.50,\"AverageWaitingTimePerCategory\":10.32},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":117.85},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":6.88,\"AverageWaitingTimePerCategory\":2.99},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":0.78,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":13.10,\"AverageWaitingTimePerCategory\":8.63},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":12.79,\"AverageWaitingTimePerCategory\":13.54},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":65.67},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Lease Contract Attes\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":4.81,\"AverageWaitingTimePerCategory\":50.59},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rental Dispute Execu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW STUDENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":2.61,\"AverageWaitingTimePerCategory\":25.41},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":1.57,\"AverageWaitingTimePerCategory\":9.96},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":20.61,\"AverageWaitingTimePerCategory\":15.04},{\"CategoryName\":\"OTHER VAC REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":3.19},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":2.81,\"AverageWaitingTimePerCategory\":8.20},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":4.39,\"AverageWaitingTimePerCategory\":3.47},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PCR REG\",\"AverageServiceTimePerCategory\":1.39,\"AverageWaitingTimePerCategory\":0.61},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":2.99,\"AverageWaitingTimePerCategory\":3.35},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":2.97,\"AverageWaitingTimePerCategory\":0.37},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":47.23,\"AverageWaitingTimePerCategory\":0.27},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":2.23},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.51,\"AverageWaitingTimePerCategory\":0.77},{\"CategoryName\":\"PFIZER REG\",\"AverageServiceTimePerCategory\":2.72,\"AverageWaitingTimePerCategory\":2.24},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"PFizer Vaccine\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":0.60},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":5.69,\"AverageWaitingTimePerCategory\":0.25},{\"CategoryName\":\"Private Notary Ser\",\"AverageServiceTimePerCategory\":10.90,\"AverageWaitingTimePerCategory\":3.73},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":5.45},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":6.68,\"AverageWaitingTimePerCategory\":0.07},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":9.99,\"AverageWaitingTimePerCategory\":3.25},{\"CategoryName\":\"Public Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Rachel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":11.86,\"AverageWaitingTimePerCategory\":6.53},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":3.32,\"AverageWaitingTimePerCategory\":5.35},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":2.13,\"AverageWaitingTimePerCategory\":4.26},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":2.24,\"AverageWaitingTimePerCategory\":7.75},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.40,\"AverageWaitingTimePerCategory\":62.11},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":1.88,\"AverageWaitingTimePerCategory\":131.99},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":11.70,\"AverageWaitingTimePerCategory\":9.98},{\"CategoryName\":\"REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.05,\"AverageWaitingTimePerCategory\":4.02},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":2.74},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":3.66},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":2.27,\"AverageWaitingTimePerCategory\":4.19},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":1.91,\"AverageWaitingTimePerCategory\":2.42},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.84,\"AverageWaitingTimePerCategory\":3.52},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":1.26,\"AverageWaitingTimePerCategory\":8.58},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":3.17,\"AverageWaitingTimePerCategory\":5.18},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":15.16,\"AverageWaitingTimePerCategory\":6.53},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":13.55,\"AverageWaitingTimePerCategory\":3.11},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Aftersale Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":3.74},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.83,\"AverageWaitingTimePerCategory\":3.02},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":19.89,\"AverageWaitingTimePerCategory\":5.18},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":7.74},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":2.77,\"AverageWaitingTimePerCategory\":0.77},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.97,\"AverageWaitingTimePerCategory\":4.13},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":4.55,\"AverageWaitingTimePerCategory\":8.11},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":0.95,\"AverageWaitingTimePerCategory\":5.88},{\"CategoryName\":\"Others\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":2.72,\"AverageWaitingTimePerCategory\":0.80},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":6.24,\"AverageWaitingTimePerCategory\":12.51},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":3.09,\"AverageWaitingTimePerCategory\":28.06},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Team leaders review\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 251 TO 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vaccination\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAPP 1 TO 199\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":0.39},{\"CategoryName\":\"Vehicle commercial\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle detection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":5.66,\"AverageWaitingTimePerCategory\":24.06},{\"CategoryName\":\"VISA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Walk IN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"XRAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 2/10/2022 12:31:29 PM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 78 language: En | Client IP: 125.209.125.146 2/10/2022 12:32:19 PM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-01 fto: 2022-02-28 userId: 78 language: En | Client IP: 125.209.125.146 2/10/2022 12:33:39 PM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-07 fto: 2022-02-28 userId: 78 language: En | Client IP: 125.209.125.146 2/10/2022 12:36:51 PM | Request Received getSamsungAppointmentReportData=> fId: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ffrom: 2022-02-10 fto: 2022-02-10 userId: 78 language: En | Client IP: 125.209.125.146 2/10/2022 5:09:21 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 103.244.179.240 2/10/2022 5:09:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 103.244.179.240