11/11/2024 8:08:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.105.118
11/11/2024 8:08:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.105.118
11/11/2024 8:18:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:18:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 8:18:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:18:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 8:19:06 AM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118
11/11/2024 8:19:06 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"shabeer1776","Password":"shabeer@1776","tokenKey":"AEJ0HHSIQ8"} | Client IP: 5.195.105.118
11/11/2024 8:19:14 AM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118
11/11/2024 8:19:14 AM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"RG5J93SZVO"} | Client IP: 5.195.105.118
11/11/2024 8:19:14 AM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118
11/11/2024 8:19:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:19:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 8:19:17 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:19:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:19:18 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:19:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:19:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 8:19:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:19:36 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:19:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:19:36 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:19:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:48:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:48:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 8:48:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:48:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:48:39 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:48:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:48:40 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 8:48:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:48:42 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:48:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:48:43 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:48:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:49:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:49:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 8:49:43 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 8:49:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:49:48 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 8:49:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 8:49:51 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:49:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:50:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:50:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:51:44 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:51:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:52:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:52:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:54:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:54:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:55:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:56:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:56:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:57:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:57:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:58:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:58:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 8:59:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 8:59:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:00:05 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:00:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:00:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:00:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:02:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:03:17 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:03:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:03:27 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:03:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:03:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:03:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 9:03:34 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:03:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:03:35 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:03:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:03:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:03:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:04:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:04:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:05:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:05:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:06:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:06:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:07:19 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:07:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:07:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:07:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:07:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:07:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:08:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:08:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:10:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:10:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:11:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:11:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:12:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:12:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:13:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:13:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:14:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:14:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:14:30 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:14:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:15:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:15:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:16:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:16:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:17:51 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:17:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:17:54 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 5.195.105.118
11/11/2024 9:17:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":47,\"PercentageIssuedTickets\":34.81,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":36.63,\"AvgWaitTime\":\"00:18:39\",\"WaitingSLACount\":37,\"WaitingSLAPercentage\":78.72,\"AvgServiceTime\":\"00:04:49\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":97.30,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"FFTime\":\"02:58:31\",\"MaxFFTime\":\"00:18:44\",\"AvgFFTime\":\"00:04:49\",\"PercentageFFTime\":39.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:30:26\",\"MaxWaitingTime\":\"00:39:05\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":40,\"PercentageIssuedTickets\":29.63,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":19.80,\"AvgWaitTime\":\"00:39:34\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:02:09\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"00:43:10\",\"MaxFFTime\":\"00:12:09\",\"AvgFFTime\":\"00:02:09\",\"PercentageFFTime\":9.44,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:11:26\",\"MaxWaitingTime\":\"01:19:50\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":35.56,\"ServedTicketsPerCategory\":44,\"PercentageServedTickets\":43.56,\"AvgWaitTime\":\"00:08:17\",\"WaitingSLACount\":43,\"WaitingSLAPercentage\":89.58,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":93.18,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"03:55:26\",\"MaxFFTime\":\"00:24:48\",\"AvgFFTime\":\"00:05:21\",\"PercentageFFTime\":51.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:04:48\",\"MaxWaitingTime\":\"00:42:39\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"101 / 135 (74.81%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:18:17 | SLA: 65.19%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:31 | SLA: 95.05%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.82,\"AverageWaitingTimePerCategory\":18.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.16,\"AverageWaitingTimePerCategory\":39.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":8.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
11/11/2024 9:18:21 AM | Request Received getReportData=> fid: 73 ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:NBB-REBOOKING BLDG 3|$ticketStatus:$ticketNumber:41$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 73-B | Client IP: 5.195.105.118
11/11/2024 9:18:22 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Category\":\"REBOOKING BLDG 3\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:25:29\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:02\",\"Date\":\"11/11/2024\",\"IssueTime\":\"08:51:27\",\"CallTime\":\"09:16:56\",\"ServiceEndTime\":\"09:17:58\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"08:51:27\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"300shahid\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:16:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"300shahid\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:17:58\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"300shahid\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eNB041 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
11/11/2024 9:23:26 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:23:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:23:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:23:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:24:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:24:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:26:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:26:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:27:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:27:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:28:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:28:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:29:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:29:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:30:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:30:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:31:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:31:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:32:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:32:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:33:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:33:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:34:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:34:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:35:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:36:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:37:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:37:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:38:24 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:38:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:39:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:39:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:40:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:40:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:41:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:41:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:42:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:42:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:43:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:43:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:44:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:44:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:45:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:45:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:46:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:46:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:47:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:47:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:48:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:48:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:49:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:49:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:49:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:49:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:49:33 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 9:49:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:49:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:49:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:50:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:50:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:52:07 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:52:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:52:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:52:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:54:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:54:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:55:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:56:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:56:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:57:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:57:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:58:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:58:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:59:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:59:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:00:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:00:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:00:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:00:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:01:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:01:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:02:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:02:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:03:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:03:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:04:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:04:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:05:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:05:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:07:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:07:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:08:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:08:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:09:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:09:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:10:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:10:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:11:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:11:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:12:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:12:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:12:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:12:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:13:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:13:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:14:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:14:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:16:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:16:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:17:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:17:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:18:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:18:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:19:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:19:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:19:51 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:19:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:20:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:20:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:22:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:22:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:23:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:23:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:24:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:24:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:25:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:25:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:26:09 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:26:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:26:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:26:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:27:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:27:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:28:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:28:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:30:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:30:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:31:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:31:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:32:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:32:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:33:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:33:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:33:33 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:33:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:34:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:34:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:35:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:35:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:37:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:37:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:38:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:38:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:39:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:39:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:40:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:41:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:41:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:42:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:42:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:43:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:43:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:44:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:44:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:45:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:45:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:45:43 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:45:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:46:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:46:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:48:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:48:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:49:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:49:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:50:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:50:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:51:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:51:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:52:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:52:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:53:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:53:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:53:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 10:53:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 10:53:57 AM | Request Received onLoginClick=> userName: mariam1724 | Client IP: 5.195.105.118
11/11/2024 10:53:57 AM | Response Sent => {"Result":"0","UserID":"185","UserRoleID":"12","UserLevelID":"25-R","UserName":"mariam1724","Password":"6bxA8SWyGKuv+rD6+tMKGg==","tokenKey":"UPPCLEQ6D8"} | Client IP: 5.195.105.118
11/11/2024 10:53:58 AM | Request Received getUserModuleRights=> branchId:0userId: 185 | Client IP: 5.195.105.118
11/11/2024 10:54:01 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
11/11/2024 10:54:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 10:54:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 10:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 10:54:02 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
11/11/2024 10:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 10:54:07 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 10:54:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:54:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:54:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:54:22 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-11-04 fto: 2024-11-09 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 10:54:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:54:34 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
11/11/2024 10:54:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 10:54:42 AM | Request Received getReportData=> fid: 73|74|115| ftype:  ffrom: 2024-11-04 fto: 2024-11-09 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
11/11/2024 10:54:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.13,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:06:15\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:22\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:25:29\",\"MaxFFTime\":\"00:22:43\",\"AvgFFTime\":\"00:06:22\",\"PercentageFFTime\":0.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:25:00\",\"MaxWaitingTime\":\"00:13:05\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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11/11/2024 10:54:49 AM | Request Received getReportData=> fid: 73|74|115| ftype:  ffrom: 2024-11-04 fto: 2024-11-09 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118
11/11/2024 10:55:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:55:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC WR\",\"OperatorName\":\"1567saef\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":230,\"AvgServiceTime\":\"00:05:10\",\"SLA\":92.34,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 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fetched successfully!"} | Client IP: 5.195.105.118
11/11/2024 10:55:59 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2024-11-04 fto: 2024-11-09 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118
11/11/2024 10:56:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:56:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:57:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:57:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:57:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":230,\"AvgServiceTime\":\"00:05:10\",\"SLA\":92.34,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 01:01:29\",\"ServingPercentage\":76.63,\"BackendPercentage\":0.00,\"IdlePercentage\":23.37,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC 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fetched successfully!"} | Client IP: 5.195.105.118
11/11/2024 10:57:43 AM | Request Received getReportData=> fid: 73|115| ftype:  ffrom: 2024-11-04 fto: 2024-11-09 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118
11/11/2024 10:58:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:58:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:59:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 5.195.105.118
11/11/2024 10:59:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:59:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:59:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:59:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:00:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:00:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:02:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:02:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:02:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:02:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:04:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:04:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:04:31 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:04:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:05:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:05:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:07:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:07:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:08:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:08:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:09:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:09:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:10:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:10:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:10:39 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:10:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:11:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:11:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:12:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:12:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:13:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:13:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:14:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:14:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:15:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:15:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:16:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:16:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:17:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:17:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:18:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:18:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:20:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:20:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:20:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:20:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:21:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:21:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:23:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:23:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:24:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:24:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:25:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:25:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:25:48 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:25:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:26:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:26:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:28:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:28:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:29:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:29:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:30:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:30:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:30:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:30:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:31:27 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:31:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:33:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:33:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:34:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:34:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:35:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:36:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:37:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:37:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:38:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:38:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:39:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:39:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:40:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:40:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:41:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:41:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:42:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:42:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:43:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:43:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:44:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:44:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:45:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:45:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:45:50 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:45:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:46:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:46:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:48:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:48:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:49:19 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:49:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 11:49:46 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 11:49:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 12:40:08 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.134
11/11/2024 12:40:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.134
11/11/2024 12:50:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.123
11/11/2024 12:50:19 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123
11/11/2024 12:50:19 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123
11/11/2024 12:50:25 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:50:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:50:26 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:50:29 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:50:37 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:50:42 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:50:43 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:50:43 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:50:49 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:50:49 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:50:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:50:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123
11/11/2024 12:50:55 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123
11/11/2024 12:51:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.123
11/11/2024 12:51:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.123
11/11/2024 12:51:17 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123
11/11/2024 12:51:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123
11/11/2024 12:51:26 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:51:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":27.27,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":30.00,\"AvgWaitTime\":\"00:03:15\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:09:09\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:54:59\",\"MaxFFTime\":\"00:23:25\",\"AvgFFTime\":\"00:09:09\",\"PercentageFFTime\":34.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:19:31\",\"MaxWaitingTime\":\"00:09:16\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":4.55,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":5.00,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:23\",\"MaxFFTime\":\"00:02:23\",\"AvgFFTime\":\"00:02:23\",\"PercentageFFTime\":1.49,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:28\",\"MaxWaitingTime\":\"00:00:28\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":13.64,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:11:30\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:31\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:13:02\",\"MaxFFTime\":\"00:12:06\",\"AvgFFTime\":\"00:06:31\",\"PercentageFFTime\":8.15,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:23:00\",\"MaxWaitingTime\":\"00:15:26\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":13.64,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:02:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:01:03\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:02:07\",\"MaxFFTime\":\"00:01:15\",\"AvgFFTime\":\"00:01:03\",\"PercentageFFTime\":1.32,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:03\",\"MaxWaitingTime\":\"00:04:15\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":40.91,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":45.00,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":44.44,\"AvgServiceTime\":\"00:09:43\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:27:27\",\"MaxFFTime\":\"00:46:19\",\"AvgFFTime\":\"00:09:43\",\"PercentageFFTime\":54.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:58:51\",\"MaxWaitingTime\":\"00:17:44\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"20 / 22 (90.91%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:20 | SLA: 54.55%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:59 | SLA: 65.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.16,\"AverageWaitingTimePerCategory\":3.25,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":2.38,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.52,\"AverageWaitingTimePerCategory\":11.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":1.06,\"AverageWaitingTimePerCategory\":2.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.72,\"AverageWaitingTimePerCategory\":6.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 12:51:49 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:51:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":198,\"PercentageIssuedTickets\":19.45,\"ServedTicketsPerCategory\":195,\"PercentageServedTickets\":19.46,\"AvgWaitTime\":\"00:04:47\",\"WaitingSLACount\":162,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:06:55\",\"ServiceSLACount\":154,\"ServiceSLAPercentage\":78.97,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"22:29:54\",\"MaxFFTime\":\"09:08:18\",\"AvgFFTime\":\"00:06:55\",\"PercentageFFTime\":13.32,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:32:55\",\"MaxWaitingTime\":\"00:32:39\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":3.14,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":3.19,\"AvgWaitTime\":\"00:04:29\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":84.38,\"AvgServiceTime\":\"00:13:30\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"07:12:18\",\"MaxFFTime\":\"06:00:28\",\"AvgFFTime\":\"00:13:30\",\"PercentageFFTime\":4.27,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:23:28\",\"MaxWaitingTime\":\"00:22:17\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":4.03,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":3.99,\"AvgWaitTime\":\"00:04:47\",\"WaitingSLACount\":33,\"WaitingSLAPercentage\":80.49,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":77.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"05:03:38\",\"MaxFFTime\":\"03:30:26\",\"AvgFFTime\":\"00:07:35\",\"PercentageFFTime\":3.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:11:38\",\"MaxWaitingTime\":\"00:18:21\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":107,\"PercentageIssuedTickets\":10.51,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":10.58,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":51.40,\"AvgServiceTime\":\"00:09:51\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":80.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"17:25:10\",\"MaxFFTime\":\"12:54:57\",\"AvgFFTime\":\"00:09:51\",\"PercentageFFTime\":10.31,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:16:50\",\"MaxWaitingTime\":\"00:49:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":1.80,\"AvgWaitTime\":\"00:04:35\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:09:17\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:47:10\",\"MaxFFTime\":\"02:31:58\",\"AvgFFTime\":\"00:09:17\",\"PercentageFFTime\":1.65,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:22:30\",\"MaxWaitingTime\":\"00:20:40\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":239,\"PercentageIssuedTickets\":23.48,\"ServedTicketsPerCategory\":233,\"PercentageServedTickets\":23.25,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":128,\"WaitingSLAPercentage\":53.56,\"AvgServiceTime\":\"00:15:27\",\"ServiceSLACount\":163,\"ServiceSLAPercentage\":69.96,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.29,\"UnqualifiedTickets\":3,\"FFTime\":\"12:02:52\",\"MaxFFTime\":\"05:53:57\",\"AvgFFTime\":\"00:15:27\",\"PercentageFFTime\":35.55,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:44:02\",\"MaxWaitingTime\":\"02:16:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":381,\"PercentageIssuedTickets\":37.43,\"ServedTicketsPerCategory\":376,\"PercentageServedTickets\":37.52,\"AvgWaitTime\":\"00:03:51\",\"WaitingSLACount\":264,\"WaitingSLAPercentage\":69.29,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":295,\"ServiceSLAPercentage\":78.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"05:47:29\",\"MaxFFTime\":\"19:10:08\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":31.85,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:11:37\",\"MaxWaitingTime\":\"00:50:48\"},{\"CategoryName\":\"WIRE 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11/11/2024 12:52:01 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:56:26 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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11/11/2024 12:58:38 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 12:58:51 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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11/11/2024 12:59:58 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123
11/11/2024 1:00:18 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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Fees\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"00:08:43\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"930\",\"ServedTicketsPerCategory\":\"186\",\"PercentageServedTickets\":\"0.85\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"00:05:16\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"2100\",\"ServedTicketsPerCategory\":\"420\",\"PercentageServedTickets\":\"1.93\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"00:25:25\",\"ServiceSLAPercentage\":\"0.00\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"111\",\"PercentageServedTickets\":\"0.51\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"00:08:08\",\"ServiceSLAPercentage\":\"471.02\",\"ServiceSLACount\":\"17635\",\"ServedTicketsPerCategory\":\"3744\",\"PercentageServedTickets\":\"17.18\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:04:47\",\"WaitingSLAPercentage\":\"81.82\",\"WaitingSLACount\":\"162\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123
11/11/2024 2:21:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:21:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 2:21:46 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:21:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:21:46 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:21:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:21:47 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 2:21:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:21:48 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:21:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:21:49 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:21:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:22:46 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:22:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:23:46 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:23:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:24:47 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:24:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:26:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:26:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:27:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:27:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:27:47 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:27:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:29:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:29:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:29:19 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:29:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.134
11/11/2024 2:30:04 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 83.110.84.134
11/11/2024 2:30:04 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"LS7Z5I74BU"} | Client IP: 83.110.84.134
11/11/2024 2:30:04 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 83.110.84.134
11/11/2024 2:30:07 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:30:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.134
11/11/2024 2:30:08 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:30:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:30:08 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:30:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:30:08 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:30:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:30:12 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:30:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:30:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:30:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:30:22 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:30:22 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":28.13,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":26.67,\"AvgWaitTime\":\"00:02:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:08:24\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"01:07:16\",\"MaxFFTime\":\"00:23:25\",\"AvgFFTime\":\"00:08:24\",\"PercentageFFTime\":31.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:19:56\",\"MaxWaitingTime\":\"00:09:16\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":3.13,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":3.33,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:23\",\"MaxFFTime\":\"00:02:23\",\"AvgFFTime\":\"00:02:23\",\"PercentageFFTime\":1.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:28\",\"MaxWaitingTime\":\"00:00:28\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":3.13,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":3.33,\"AvgWaitTime\":\"00:00:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:32\",\"MaxFFTime\":\"00:00:32\",\"AvgFFTime\":\"00:00:32\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:14\",\"MaxWaitingTime\":\"00:00:14\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":15.63,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:54\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:52\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:24:21\",\"MaxFFTime\":\"00:12:06\",\"AvgFFTime\":\"00:04:52\",\"PercentageFFTime\":11.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:49:32\",\"MaxWaitingTime\":\"00:15:26\"},{\"CategoryName\":\"NOT 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SERVICE\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":34.38,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":36.67,\"AvgWaitTime\":\"00:07:20\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:08:07\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":72.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:29:22\",\"MaxFFTime\":\"00:46:19\",\"AvgFFTime\":\"00:08:07\",\"PercentageFFTime\":41.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:20:46\",\"MaxWaitingTime\":\"00:21:52\"},{\"CategoryName\":\"WIRE 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Time\",\"colValue\":\"Avg.: 00:07:13 | SLA: 73.33%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.41,\"AverageWaitingTimePerCategory\":2.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":2.38,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.53,\"AverageWaitingTimePerCategory\":0.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":4.87,\"AverageWaitingTimePerCategory\":9.91,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":8.20,\"AverageWaitingTimePerCategory\":1.95,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.12,\"AverageWaitingTimePerCategory\":7.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:30:45 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:30:45 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"01:33:05\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"TicketServed\":10,\"AvgServiceTime\":\"00:07:01\",\"SLA\":70.00,\"DaysWorked\":1,\"LoggedTime\":\"05:10:28\",\"ServingPercentage\":22.61,\"BackendPercentage\":0.00,\"IdlePercentage\":77.39,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"TicketServed\":11,\"AvgServiceTime\":\"00:08:07\",\"SLA\":72.73,\"DaysWorked\":1,\"LoggedTime\":\"04:28:56\",\"ServingPercentage\":33.23,\"BackendPercentage\":0.00,\"IdlePercentage\":66.77,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":9,\"AvgServiceTime\":\"00:06:21\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"04:01:01\",\"ServingPercentage\":23.71,\"BackendPercentage\":0.00,\"IdlePercentage\":76.29,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"nowran.mohamed\",\"C5\",\"claire.maghmil\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"Ibtihal.Abdalla\",\"Aisha.omer\",\"shaiksultan\"],\"TicketServed\":[0,9,10,11,0,0,0,0,0,0],\"SLA\":[0.00,100.00,70.00,72.73,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,23.71,22.61,33.23,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,76.29,77.39,66.77,0.00,0.00,0.00,0.00,100.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:31:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:31:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:31:24 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:31:24 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CASHIER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"TECHNICAL ASSISTANCE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"CUSTOMER 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SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"30 / 32 ( 93.75% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:07:13\"},{\"colName\":\"SLA Service\",\"colValue\":\"80.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CASHIER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"TECHNICAL ASSISTANCE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":5,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"0.08\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":4,\"TicketsServedPercent\":13.33,\"AvgServiceTime\":\"0.14\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":11,\"TicketsServedPercent\":36.67,\"AvgServiceTime\":\"0.14\",\"SLAService\":\"72.73\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CASH\",\"TicketsServed\":8,\"TicketsServedPercent\":26.67,\"AvgServiceTime\":\"0.14\",\"SLAService\":\"62.50\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CASHIER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CHEQUE\",\"TicketsServed\":1,\"TicketsServedPercent\":3.33,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CREDIT CARD\",\"TicketsServed\":1,\"TicketsServedPercent\":3.33,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"NOT APPLICABLE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"WIRE TRANSFER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"jawahir.alshamsi\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"jawahir.alshamsi\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:31:40 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 fOtherParameters: operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:31:40 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"EmpID\":\"1\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C4\",\"EmpID\":\"4\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"sherin.george\",\"EmpID\":\"6\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"EmpID\":\"30565\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Ibtihal.Abdalla\",\"EmpID\":\"10002\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"EmpID\":\"10006\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"08:13:18\",\"EndTime\":\"08:47:33\",\"EnlapsedTime\":\"00:34:15\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nowran.mohamed\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"08:37:41\",\"EndTime\":\"09:08:42\",\"EnlapsedTime\":\"00:31:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"EmpID\":\"34\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 4\",\"StartTime\":\"08:46:18\",\"EndTime\":\"10:04:15\",\"EnlapsedTime\":\"01:17:57\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"EmpID\":\"10001\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 3\",\"StartTime\":\"08:53:50\",\"EndTime\":\"09:24:51\",\"EnlapsedTime\":\"00:31:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"09:19:39\",\"EndTime\":\"10:31:54\",\"EnlapsedTime\":\"01:12:15\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nowran.mohamed\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"09:25:13\",\"EndTime\":\"09:57:13\",\"EnlapsedTime\":\"00:32:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"EmpID\":\"10001\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 3\",\"StartTime\":\"10:21:56\",\"EndTime\":\"10:52:58\",\"EnlapsedTime\":\"00:31:02\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"EmpID\":\"34\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 4\",\"StartTime\":\"10:46:27\",\"EndTime\":\"13:09:30\",\"EnlapsedTime\":\"02:23:03\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"10:46:28\",\"EndTime\":\"11:58:28\",\"EnlapsedTime\":\"01:12:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nowran.mohamed\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:19:01\",\"EndTime\":\"12:25:32\",\"EnlapsedTime\":\"01:06:31\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"11:59:16\",\"EndTime\":\"12:40:26\",\"EnlapsedTime\":\"00:41:10\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nowran.mohamed\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"12:38:56\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"12:53:17\",\"EndTime\":\"13:36:40\",\"EnlapsedTime\":\"00:43:23\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"EmpID\":\"34\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 4\",\"StartTime\":\"13:12:36\",\"EndTime\":\"13:53:52\",\"EnlapsedTime\":\"00:41:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"13:37:17\",\"EndTime\":\"14:08:18\",\"EnlapsedTime\":\"00:31:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"EmpID\":\"10001\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 3\",\"StartTime\":\"13:59:23\",\"EndTime\":\"14:30:25\",\"EnlapsedTime\":\"00:31:02\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C5\",\"EmpID\":\"5\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Serving\",\"CounterID\":\"Counter 5\",\"StartTime\":\"14:14:01\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"EmpID\":\"34\",\"ActiveDirectory\":\"-\",\"Date\":\"11/11/2024\",\"Status\":\"Idle\",\"CounterID\":\"Counter 4\",\"StartTime\":\"14:23:45\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:31:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:31:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:31:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:31:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:31:55 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:31:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.134
11/11/2024 2:31:55 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:31:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:32:00 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:32:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:32:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:32:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:07 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:08 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 2:32:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:32:38 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 2:32:38 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:40 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 2:32:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:32:41 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 2:32:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:32:41 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 2:32:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 2:32:42 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:32:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:32:45 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:32:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:33:00 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:33:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:33:02 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 83.110.84.134
11/11/2024 2:33:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:33:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:33:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:34:28 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:34:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:34:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 83.110.84.134
11/11/2024 2:34:39 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:34:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:34:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:35:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:35:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:36:17 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:36:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:36:18 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 2:36:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:36:43 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 2:36:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 2:36:43 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 83.110.84.134
11/11/2024 2:37:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 2:37:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:37:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:37:18 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:37:19 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":466,\"PercentageIssuedTickets\":17.99,\"ServedTicketsPerCategory\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"AvgServiceTime\":\"00:08:43\",\"ServiceSLACount\":340,\"ServiceSLAPercentage\":74.07,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":4,\"FFTime\":\"18:43:03\",\"MaxFFTime\":\"06:13:06\",\"AvgFFTime\":\"00:08:43\",\"PercentageFFTime\":15.57,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:20:33\",\"MaxWaitingTime\":\"01:37:59\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":2.78,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"AvgServiceTime\":\"00:16:04\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":52.86,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":1,\"FFTime\":\"18:44:48\",\"MaxFFTime\":\"14:51:07\",\"AvgFFTime\":\"00:16:04\",\"PercentageFFTime\":4.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:10\",\"MaxWaitingTime\":\"00:57:31\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":139,\"PercentageIssuedTickets\":5.36,\"ServedTicketsPerCategory\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"AvgServiceTime\":\"00:08:57\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":72.79,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"20:17:20\",\"MaxFFTime\":\"13:40:05\",\"AvgFFTime\":\"00:08:57\",\"PercentageFFTime\":4.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:18:30\",\"MaxWaitingTime\":\"01:40:18\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":283,\"PercentageIssuedTickets\":10.92,\"ServedTicketsPerCategory\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":224,\"ServiceSLAPercentage\":82.66,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":9,\"FFTime\":\"12:06:15\",\"MaxFFTime\":\"03:01:27\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":8.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:09:41\",\"MaxWaitingTime\":\"00:49:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":2.01,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":78.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:07:20\",\"MaxFFTime\":\"05:26:43\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":1.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:08:11\",\"MaxWaitingTime\":\"00:20:40\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":710,\"PercentageIssuedTickets\":27.40,\"ServedTicketsPerCategory\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"AvgServiceTime\":\"00:12:12\",\"ServiceSLACount\":495,\"ServiceSLAPercentage\":72.58,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":17,\"FFTime\":\"18:51:10\",\"MaxFFTime\":\"19:44:15\",\"AvgFFTime\":\"00:12:12\",\"PercentageFFTime\":32.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:48:38\",\"MaxWaitingTime\":\"02:16:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":863,\"PercentageIssuedTickets\":33.31,\"ServedTicketsPerCategory\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"AvgServiceTime\":\"00:10:01\",\"ServiceSLACount\":615,\"ServiceSLAPercentage\":72.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"20:52:57\",\"MaxFFTime\":\"04:59:33\",\"AvgFFTime\":\"00:10:01\",\"PercentageFFTime\":32.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:14\",\"MaxWaitingTime\":\"01:40:24\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:08:59\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:57\",\"MaxFFTime\":\"00:40:33\",\"AvgFFTime\":\"00:08:59\",\"PercentageFFTime\":0.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:30:14\",\"MaxWaitingTime\":\"00:19:32\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.72,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.07,\"AverageWaitingTimePerCategory\":7.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.95,\"AverageWaitingTimePerCategory\":5.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":5.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":3.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.22,\"AverageWaitingTimePerCategory\":5.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":10.03,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":5.04,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:37:27 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:37:59 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:38:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:38:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:38:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:39:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:39:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:40:40 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:40:41 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:58\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e83.69\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e390\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:08:41\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e74.40\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e461\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e461\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e18.30\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". 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\"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:40:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:42:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:42:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:43:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:43:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:43:25 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:43:25 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"IssuedTickets\":2591,\"ServedTickets\":2518,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLAPercentage\":69.74,\"WaitingSLACount\":1807,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLAPercentage\":73.59,\"ServiceSLACount\":1853,\"FFTime\":\"20:36:50\",\"MaxFFTime\":\"20:36:49\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:28:11\",\"MaxWaitingTime\":\"02:16:55\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 ( 97.18% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Dubai Healthcare City\"],\"TicketIssued\":[2591],\"TicketServed\":[2518],\"TicketServedPercentage\":[73.59],\"TicketWaitingPercentage\":[69.74]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:43:33 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:43:33 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"IssuedTickets\":2591,\"ServedTickets\":2518,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLAPercentage\":69.74,\"WaitingSLACount\":1807,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLAPercentage\":73.59,\"ServiceSLACount\":1853,\"FFTime\":\"20:36:50\",\"MaxFFTime\":\"20:36:49\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:28:11\",\"MaxWaitingTime\":\"02:16:55\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 ( 97.18% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Dubai Healthcare City\"],\"TicketIssued\":[2591],\"TicketServed\":[2518],\"TicketServedPercentage\":[73.59],\"TicketWaitingPercentage\":[69.74]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:43:42 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:43:44 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"MaxWaitTime\":\"01:37:59\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"FFTime\":\"18:43:03\",\"AvgFFTime\":\"06:13:06\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"15.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:20:33\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"MaxWaitTime\":\"00:57:31\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"FFTime\":\"18:44:48\",\"AvgFFTime\":\"14:51:07\",\"MaxFFTime\":\"00:16:04\",\"PercentageFFTime\":\"4.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:57:10\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"MaxWaitTime\":\"01:40:18\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"FFTime\":\"20:17:20\",\"AvgFFTime\":\"13:40:05\",\"MaxFFTime\":\"00:08:57\",\"PercentageFFTime\":\"4.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:18:30\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"MaxWaitTime\":\"00:49:11\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"FFTime\":\"12:06:15\",\"AvgFFTime\":\"03:01:27\",\"MaxFFTime\":\"00:07:59\",\"PercentageFFTime\":\"8.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:41\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"MaxWaitTime\":\"00:20:40\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"FFTime\":\"06:07:20\",\"AvgFFTime\":\"05:26:43\",\"MaxFFTime\":\"00:07:12\",\"PercentageFFTime\":\"1.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:08:11\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"MaxWaitTime\":\"02:16:55\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"FFTime\":\"18:51:10\",\"AvgFFTime\":\"19:44:15\",\"MaxFFTime\":\"00:12:12\",\"PercentageFFTime\":\"32.40\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:48:38\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"MaxWaitTime\":\"01:40:24\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"FFTime\":\"20:52:57\",\"AvgFFTime\":\"04:59:33\",\"MaxFFTime\":\"00:10:01\",\"PercentageFFTime\":\"32.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:14\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"MaxWaitTime\":\"00:19:32\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"FFTime\":\"00:53:57\",\"AvgFFTime\":\"00:40:33\",\"MaxFFTime\":\"00:08:59\",\"PercentageFFTime\":\"0.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:30:14\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | Max.: 02:16:55 | SLA: 69.74% (1807)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":459,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"4.98\",\"MaxWaitTime\":\"01:37:59\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":\"83.69%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":70,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"7.57\",\"MaxWaitTime\":\"00:57:31\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":\"76.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":136,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.87\",\"MaxWaitTime\":\"01:40:18\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":\"83.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":271,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"5.52\",\"MaxWaitTime\":\"00:49:11\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":\"58.66%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:20:40\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":\"88.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":682,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"5.27\",\"MaxWaitTime\":\"02:16:55\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":\"64.51%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":843,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"5.15\",\"MaxWaitTime\":\"01:40:24\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":\"66.16%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.03\",\"MaxWaitTime\":\"00:19:32\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"83.33%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:43:54 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:43:54 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":466,\"PercentageIssuedTickets\":17.99,\"ServedTicketsPerCategory\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"AvgServiceTime\":\"00:08:43\",\"ServiceSLACount\":340,\"ServiceSLAPercentage\":74.07,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":4,\"FFTime\":\"18:43:03\",\"MaxFFTime\":\"06:13:06\",\"AvgFFTime\":\"00:08:43\",\"PercentageFFTime\":15.57,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:20:33\",\"MaxWaitingTime\":\"01:37:59\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":2.78,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"AvgServiceTime\":\"00:16:04\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":52.86,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":1,\"FFTime\":\"18:44:48\",\"MaxFFTime\":\"14:51:07\",\"AvgFFTime\":\"00:16:04\",\"PercentageFFTime\":4.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:10\",\"MaxWaitingTime\":\"00:57:31\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":139,\"PercentageIssuedTickets\":5.36,\"ServedTicketsPerCategory\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"AvgServiceTime\":\"00:08:57\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":72.79,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"20:17:20\",\"MaxFFTime\":\"13:40:05\",\"AvgFFTime\":\"00:08:57\",\"PercentageFFTime\":4.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:18:30\",\"MaxWaitingTime\":\"01:40:18\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":283,\"PercentageIssuedTickets\":10.92,\"ServedTicketsPerCategory\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":224,\"ServiceSLAPercentage\":82.66,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":9,\"FFTime\":\"12:06:15\",\"MaxFFTime\":\"03:01:27\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":8.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:09:41\",\"MaxWaitingTime\":\"00:49:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":2.01,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":78.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:07:20\",\"MaxFFTime\":\"05:26:43\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":1.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:08:11\",\"MaxWaitingTime\":\"00:20:40\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":710,\"PercentageIssuedTickets\":27.40,\"ServedTicketsPerCategory\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"AvgServiceTime\":\"00:12:12\",\"ServiceSLACount\":495,\"ServiceSLAPercentage\":72.58,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":17,\"FFTime\":\"18:51:10\",\"MaxFFTime\":\"19:44:15\",\"AvgFFTime\":\"00:12:12\",\"PercentageFFTime\":32.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:48:38\",\"MaxWaitingTime\":\"02:16:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":863,\"PercentageIssuedTickets\":33.31,\"ServedTicketsPerCategory\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"AvgServiceTime\":\"00:10:01\",\"ServiceSLACount\":615,\"ServiceSLAPercentage\":72.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"20:52:57\",\"MaxFFTime\":\"04:59:33\",\"AvgFFTime\":\"00:10:01\",\"PercentageFFTime\":32.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:14\",\"MaxWaitingTime\":\"01:40:24\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:08:59\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:57\",\"MaxFFTime\":\"00:40:33\",\"AvgFFTime\":\"00:08:59\",\"PercentageFFTime\":0.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:30:14\",\"MaxWaitingTime\":\"00:19:32\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.72,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.07,\"AverageWaitingTimePerCategory\":7.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.95,\"AverageWaitingTimePerCategory\":5.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":5.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":3.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.22,\"AverageWaitingTimePerCategory\":5.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":10.03,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":5.04,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:44:04 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:44:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:44:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:45:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:45:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:45:38 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":289,\"AvgServiceTime\":\"00:20:24\",\"SLA\":79.24,\"DaysWorked\":59,\"LoggedTime\":\"14 day(s) 23:45:25\",\"ServingPercentage\":27.33,\"BackendPercentage\":0.00,\"IdlePercentage\":72.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"TicketServed\":722,\"AvgServiceTime\":\"00:09:22\",\"SLA\":71.88,\"DaysWorked\":66,\"LoggedTime\":\"19 day(s) 11:35:38\",\"ServingPercentage\":24.12,\"BackendPercentage\":0.00,\"IdlePercentage\":75.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"TicketServed\":845,\"AvgServiceTime\":\"00:10:00\",\"SLA\":73.02,\"DaysWorked\":66,\"LoggedTime\":\"21 day(s) 04:21:26\",\"ServingPercentage\":27.72,\"BackendPercentage\":0.00,\"IdlePercentage\":72.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"TicketServed\":504,\"AvgServiceTime\":\"00:02:38\",\"SLA\":98.41,\"DaysWorked\":64,\"LoggedTime\":\"17 day(s) 04:50:39\",\"ServingPercentage\":5.36,\"BackendPercentage\":0.00,\"IdlePercentage\":94.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"TicketServed\":158,\"AvgServiceTime\":\"00:20:41\",\"SLA\":77.22,\"DaysWorked\":52,\"LoggedTime\":\"7 day(s) 16:46:04\",\"ServingPercentage\":29.48,\"BackendPercentage\":0.00,\"IdlePercentage\":70.52,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"nowran.mohamed\",\"nowran.mohamed\",\"C5\",\"C5\",\"claire.maghmil\",\"claire.maghmil\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"Ibtihal.Abdalla\",\"Aisha.omer\",\"Aisha.omer\",\"shaiksultan\"],\"TicketServed\":[0,279,10,712,10,837,8,0,0,0,0,485,19,158],\"SLA\":[0.00,82.08,2290.00,72.89,5190.00,73.72,7712.50,0.00,0.00,0.00,0.00,102.27,2610.53,77.22],\"ServingPercentage\":[0.00,27.88,14.79,24.66,8.84,28.33,3.97,0.00,0.00,0.00,0.00,5.54,2.14,29.48],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,72.12,85.21,75.34,92.35,71.99,96.03,0.00,0.00,0.00,0.00,94.61,97.86,70.52],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:45:48 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:46:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:46:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:46:59 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"11/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"18/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"23/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"25/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"01/09/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"15/09/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"04/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"03/09/2024\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":0.00,\"LoggedTime\":\"03:42:20\",\"ServingPercentage\":0.04,\"BackOfficePercentage\":0.00,\"IdlePercentage\":99.96,\"ArrivalTime\":\"07:27:05\",\"EndTime\":\"14:37:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"30/08/2024\",\"TicketServed\":2,\"AvgServiceTime\":\"00:03:38\",\"SLAService\":0.00,\"LoggedTime\":\"03:23:37\",\"ServingPercentage\":3.58,\"BackOfficePercentage\":0.00,\"IdlePercentage\":96.42,\"ArrivalTime\":\"08:06:05\",\"EndTime\":\"15:15:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"11/10/2024\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:10\",\"SLAService\":0.00,\"LoggedTime\":\"03:50:48\",\"ServingPercentage\":0.14,\"BackOfficePercentage\":0.00,\"IdlePercentage\":99.86,\"ArrivalTime\":\"07:47:32\",\"EndTime\":\"14:39:43\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"06/09/2024\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:10\",\"SLAService\":0.00,\"LoggedTime\":\"04:59:44\",\"ServingPercentage\":0.17,\"BackOfficePercentage\":0.00,\"IdlePercentage\":99.83,\"ArrivalTime\":\"07:53:48\",\"EndTime\":\"15:59:15\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"30/10/2024\",\"TicketServed\":3,\"AvgServiceTime\":\"00:03:40\",\"SLAService\":0.00,\"LoggedTime\":\"03:35:29\",\"ServingPercentage\":5.12,\"BackOfficePercentage\":0.00,\"IdlePercentage\":94.88,\"ArrivalTime\":\"07:35:28\",\"EndTime\":\"12:53:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"09/08/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:13:42\",\"SLAService\":0.00,\"LoggedTime\":\"04:15:22\",\"ServingPercentage\":21.47,\"BackOfficePercentage\":0.00,\"IdlePercentage\":78.53,\"ArrivalTime\":\"07:56:18\",\"EndTime\":\"14:56:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"15/08/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:07:13\",\"SLAService\":0.00,\"LoggedTime\":\"05:33:38\",\"ServingPercentage\":8.67,\"BackOfficePercentage\":0.00,\"IdlePercentage\":91.33,\"ArrivalTime\":\"07:03:35\",\"EndTime\":\"15:07:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"21/08/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:11:27\",\"SLAService\":0.00,\"LoggedTime\":\"04:10:38\",\"ServingPercentage\":18.27,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.73,\"ArrivalTime\":\"07:47:35\",\"EndTime\":\"14:35:49\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"13/09/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:11\",\"SLAService\":0.00,\"LoggedTime\":\"05:02:59\",\"ServingPercentage\":0.25,\"BackOfficePercentage\":0.00,\"IdlePercentage\":99.75,\"ArrivalTime\":\"07:53:44\",\"EndTime\":\"16:03:49\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Date\":\"08/10/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:07\",\"SLAService\":0.00,\"LoggedTime\":\"04:00:20\",\"ServingPercentage\":0.19,\"BackOfficePercentage\":0.00,\"IdlePercentage\":99.81,\"ArrivalTime\":\"07:04:31\",\"EndTime\":\"14:39:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare 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City\",\"Teller\":\"sherin.george\",\"Date\":\"28/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"sherin.george\",\"Date\":\"29/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"sherin.george\",\"Date\":\"30/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"sherin.george\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"2518\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:10:12\"},{\"colName\":\"Logged time\",\"colValue\":\"80 day(s) 13:19:12\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 22.17% | Back office: 0.00% | Idle: 77.95%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Aisha.omer\",\"ServiceHours\":22.12,\"BackOfficeHours\":0.00,\"IdleHours\":391.30,\"ProcessingTime\":\"-\"},{\"Teller\":\"C1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"C4\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"C5\",\"ServiceHours\":112.77,\"BackOfficeHours\":0.00,\"IdleHours\":355.01,\"ProcessingTime\":\"-\"},{\"Teller\":\"claire.maghmil\",\"ServiceHours\":140.92,\"BackOfficeHours\":0.00,\"IdleHours\":369.04,\"ProcessingTime\":\"-\"},{\"Teller\":\"Ibtihal.Abdalla\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"nadia.abuhasnah\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"nowran.mohamed\",\"ServiceHours\":98.32,\"BackOfficeHours\":0.00,\"IdleHours\":261.43,\"ProcessingTime\":\"-\"},{\"Teller\":\"shaiksultan\",\"ServiceHours\":54.47,\"BackOfficeHours\":0.00,\"IdleHours\":130.30,\"ProcessingTime\":\"-\"},{\"Teller\":\"sherin.george\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:47:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:48:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:48:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:49:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:49:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:50:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:50:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:51:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:51:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:51:45 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:51:50 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":144,\"TicketsServedPercent\":5.72,\"AvgServiceTime\":\"00:01:54\",\"SLAService\":99.31,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"Aisha.omer\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":360,\"TicketsServedPercent\":14.30,\"AvgServiceTime\":\"00:02:55\",\"SLAService\":98.06,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CASHIER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"TECHNICAL ASSISTANCE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C1\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":78,\"TicketsServedPercent\":3.10,\"AvgServiceTime\":\"00:15:45\",\"SLAService\":87.18,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":211,\"TicketsServedPercent\":8.38,\"AvgServiceTime\":\"00:22:07\",\"SLAService\":76.30,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":2,\"TicketsServedPercent\":0.08,\"AvgServiceTime\":\"00:01:09\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"VISA MEDICAL 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11/11/2024 2:52:07 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:52:12 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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SERVICES\",\"TicketsServed\":78,\"TicketsServedPercent\":3.10,\"AvgServiceTime\":\"0.26\",\"SLAService\":\"87.18\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"C2\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":211,\"TicketsServedPercent\":8.38,\"AvgServiceTime\":\"0.37\",\"SLAService\":\"76.30\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":2,\"TicketsServedPercent\":0.08,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"claire.maghmil\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":843,\"TicketsServedPercent\":33.48,\"AvgServiceTime\":\"0.17\",\"SLAService\":\"72.95\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CASH\",\"TicketsServed\":459,\"TicketsServedPercent\":18.23,\"AvgServiceTime\":\"0.15\",\"SLAService\":\"74.07\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CASHIER\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CHEQUE\",\"TicketsServed\":70,\"TicketsServedPercent\":2.78,\"AvgServiceTime\":\"0.27\",\"SLAService\":\"52.86\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"CREDIT CARD\",\"TicketsServed\":136,\"TicketsServedPercent\":5.40,\"AvgServiceTime\":\"0.15\",\"SLAService\":\"72.79\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"NOT APPLICABLE\",\"TicketsServed\":51,\"TicketsServedPercent\":2.03,\"AvgServiceTime\":\"0.12\",\"SLAService\":\"78.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"habib.abro\",\"Category\":\"WIRE TRANSFER\",\"TicketsServed\":6,\"TicketsServedPercent\":0.24,\"AvgServiceTime\":\"0.15\",\"SLAService\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"jawahir.alshamsi\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"jawahir.alshamsi\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"mohammed.latheef\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"nadia.abuhasnah\",\"Category\":\"VISA MEDICAL SERVICE\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"CUSTOMER SERVICES\",\"TicketsServed\":47,\"TicketsServedPercent\":1.87,\"AvgServiceTime\":\"0.23\",\"SLAService\":\"85.11\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"Teller\":\"shaiksultan\",\"Category\":\"REG AND LICENSING\",\"TicketsServed\":111,\"TicketsServedPercent\":4.41,\"AvgServiceTime\":\"0.39\",\"SLAService\":\"73.87\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:52:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:52:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:52:53 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 2:52:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118
11/11/2024 2:53:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:53:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:53:45 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:54:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:54:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:54:52 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"Date\":\"01/08/2024\",\"TicketServed\":8,\"AvgServiceTime\":\"00:10:29\",\"SLA\":0.00,\"LoggedTime\":\"06:20:38\",\"ServingTime\":\"01:23:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:56:42\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"Date\":\"01/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"Date\":\"01/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"Date\":\"01/08/2024\",\"TicketServed\":9,\"AvgServiceTime\":\"00:08:00\",\"SLA\":0.00,\"LoggedTime\":\"05:33:29\",\"ServingTime\":\"01:12:02\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:21:27\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"Date\":\"01/08/2024\",\"TicketServed\":8,\"AvgServiceTime\":\"00:10:11\",\"SLA\":0.00,\"LoggedTime\":\"06:15:31\",\"ServingTime\":\"01:21:35\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:53:56\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"Date\":\"01/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"Date\":\"01/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"Date\":\"01/08/2024\",\"TicketServed\":6,\"AvgServiceTime\":\"00:27:13\",\"SLA\":0.00,\"LoggedTime\":\"05:31:13\",\"ServingTime\":\"02:43:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:47:51\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"Date\":\"01/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"Date\":\"02/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"Date\":\"02/08/2024\",\"TicketServed\":2,\"AvgServiceTime\":\"01:41:07\",\"SLA\":0.00,\"LoggedTime\":\"13:45:52\",\"ServingTime\":\"03:22:15\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"10:23:37\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"Date\":\"02/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"Date\":\"02/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"Date\":\"02/08/2024\",\"TicketServed\":6,\"AvgServiceTime\":\"00:25:47\",\"SLA\":0.00,\"LoggedTime\":\"06:26:51\",\"ServingTime\":\"02:34:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:52:04\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"Date\":\"02/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"Date\":\"02/08/2024\",\"TicketServed\":2,\"AvgServiceTime\":\"01:28:26\",\"SLA\":0.00,\"LoggedTime\":\"05:57:21\",\"ServingTime\":\"02:56:53\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:00:28\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"Date\":\"02/08/2024\",\"TicketServed\":8,\"AvgServiceTime\":\"00:10:31\",\"SLA\":0.00,\"LoggedTime\":\"14:34:00\",\"ServingTime\":\"01:24:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"13:09:50\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"Date\":\"02/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"Date\":\"05/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"Date\":\"05/08/2024\",\"TicketServed\":7,\"AvgServiceTime\":\"00:02:21\",\"SLA\":0.00,\"LoggedTime\":\"05:21:15\",\"ServingTime\":\"00:16:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"05:04:43\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"Date\":\"05/08/2024\",\"TicketServed\":13,\"AvgServiceTime\":\"00:08:17\",\"SLA\":0.00,\"LoggedTime\":\"07:10:36\",\"ServingTime\":\"01:47:49\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"05:22:47\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"Date\":\"05/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"Date\":\"05/08/2024\",\"TicketServed\":11,\"AvgServiceTime\":\"00:06:21\",\"SLA\":0.00,\"LoggedTime\":\"05:28:22\",\"ServingTime\":\"01:09:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:18:25\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"Date\":\"05/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"Date\":\"05/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"Date\":\"05/08/2024\",\"TicketServed\":4,\"AvgServiceTime\":\"00:15:06\",\"SLA\":0.00,\"LoggedTime\":\"04:06:45\",\"ServingTime\":\"01:00:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:06:20\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"Date\":\"05/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"Date\":\"06/08/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare 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City\",\"OperatorName\":\"C5\",\"Date\":\"30/10/2024\",\"TicketServed\":7,\"AvgServiceTime\":\"00:10:32\",\"SLA\":0.00,\"LoggedTime\":\"06:45:11\",\"ServingTime\":\"01:13:45\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"05:31:26\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"Date\":\"30/10/2024\",\"TicketServed\":3,\"AvgServiceTime\":\"00:03:40\",\"SLA\":0.00,\"LoggedTime\":\"03:35:29\",\"ServingTime\":\"00:11:02\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:24:27\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"Date\":\"30/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"Date\":\"31/10/2024\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:26\",\"SLA\":0.00,\"LoggedTime\":\"05:16:11\",\"ServingTime\":\"00:04:21\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"05:11:50\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"Date\":\"31/10/2024\",\"TicketServed\":16,\"AvgServiceTime\":\"00:03:08\",\"SLA\":0.00,\"LoggedTime\":\"06:58:53\",\"ServingTime\":\"00:50:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"06:08:43\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"Date\":\"31/10/2024\",\"TicketServed\":10,\"AvgServiceTime\":\"00:15:38\",\"SLA\":0.00,\"LoggedTime\":\"06:38:59\",\"ServingTime\":\"02:36:29\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:02:30\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"Date\":\"31/10/2024\",\"TicketServed\":7,\"AvgServiceTime\":\"00:19:48\",\"SLA\":0.00,\"LoggedTime\":\"03:53:48\",\"ServingTime\":\"02:18:37\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:35:11\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"Date\":\"31/10/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:55:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:55:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:56:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:56:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:56:18 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:56:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":466,\"PercentageIssuedTickets\":17.99,\"ServedTicketsPerCategory\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"AvgServiceTime\":\"00:08:43\",\"ServiceSLACount\":340,\"ServiceSLAPercentage\":74.07,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":4,\"FFTime\":\"18:43:03\",\"MaxFFTime\":\"06:13:06\",\"AvgFFTime\":\"00:08:43\",\"PercentageFFTime\":15.57,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:20:33\",\"MaxWaitingTime\":\"01:37:59\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":2.78,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"AvgServiceTime\":\"00:16:04\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":52.86,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":1,\"FFTime\":\"18:44:48\",\"MaxFFTime\":\"14:51:07\",\"AvgFFTime\":\"00:16:04\",\"PercentageFFTime\":4.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:10\",\"MaxWaitingTime\":\"00:57:31\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":139,\"PercentageIssuedTickets\":5.36,\"ServedTicketsPerCategory\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"AvgServiceTime\":\"00:08:57\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":72.79,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"20:17:20\",\"MaxFFTime\":\"13:40:05\",\"AvgFFTime\":\"00:08:57\",\"PercentageFFTime\":4.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:18:30\",\"MaxWaitingTime\":\"01:40:18\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":283,\"PercentageIssuedTickets\":10.92,\"ServedTicketsPerCategory\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":224,\"ServiceSLAPercentage\":82.66,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":9,\"FFTime\":\"12:06:15\",\"MaxFFTime\":\"03:01:27\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":8.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:09:41\",\"MaxWaitingTime\":\"00:49:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":2.01,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":78.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:07:20\",\"MaxFFTime\":\"05:26:43\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":1.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:08:11\",\"MaxWaitingTime\":\"00:20:40\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":710,\"PercentageIssuedTickets\":27.40,\"ServedTicketsPerCategory\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"AvgServiceTime\":\"00:12:12\",\"ServiceSLACount\":495,\"ServiceSLAPercentage\":72.58,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":17,\"FFTime\":\"18:51:10\",\"MaxFFTime\":\"19:44:15\",\"AvgFFTime\":\"00:12:12\",\"PercentageFFTime\":32.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:48:38\",\"MaxWaitingTime\":\"02:16:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":863,\"PercentageIssuedTickets\":33.31,\"ServedTicketsPerCategory\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"AvgServiceTime\":\"00:10:01\",\"ServiceSLACount\":615,\"ServiceSLAPercentage\":72.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"20:52:57\",\"MaxFFTime\":\"04:59:33\",\"AvgFFTime\":\"00:10:01\",\"PercentageFFTime\":32.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:14\",\"MaxWaitingTime\":\"01:40:24\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:08:59\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:57\",\"MaxFFTime\":\"00:40:33\",\"AvgFFTime\":\"00:08:59\",\"PercentageFFTime\":0.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:30:14\",\"MaxWaitingTime\":\"00:19:32\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.72,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.07,\"AverageWaitingTimePerCategory\":7.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.95,\"AverageWaitingTimePerCategory\":5.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":5.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":3.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.22,\"AverageWaitingTimePerCategory\":5.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":10.03,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":5.04,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:57:10 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 2:57:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:57:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:58:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:58:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 2:58:33 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":289,\"AvgServiceTime\":\"00:20:24\",\"SLA\":79.24,\"DaysWorked\":59,\"LoggedTime\":\"14 day(s) 23:45:25\",\"ServingPercentage\":27.33,\"BackendPercentage\":0.00,\"IdlePercentage\":72.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"TicketServed\":722,\"AvgServiceTime\":\"00:09:22\",\"SLA\":71.88,\"DaysWorked\":66,\"LoggedTime\":\"19 day(s) 11:35:38\",\"ServingPercentage\":24.12,\"BackendPercentage\":0.00,\"IdlePercentage\":75.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"TicketServed\":845,\"AvgServiceTime\":\"00:10:00\",\"SLA\":73.02,\"DaysWorked\":66,\"LoggedTime\":\"21 day(s) 04:21:26\",\"ServingPercentage\":27.72,\"BackendPercentage\":0.00,\"IdlePercentage\":72.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"TicketServed\":504,\"AvgServiceTime\":\"00:02:38\",\"SLA\":98.41,\"DaysWorked\":64,\"LoggedTime\":\"17 day(s) 04:50:39\",\"ServingPercentage\":5.36,\"BackendPercentage\":0.00,\"IdlePercentage\":94.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"TicketServed\":158,\"AvgServiceTime\":\"00:20:41\",\"SLA\":77.22,\"DaysWorked\":52,\"LoggedTime\":\"7 day(s) 16:46:04\",\"ServingPercentage\":29.48,\"BackendPercentage\":0.00,\"IdlePercentage\":70.52,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"nowran.mohamed\",\"nowran.mohamed\",\"C5\",\"C5\",\"claire.maghmil\",\"claire.maghmil\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"Ibtihal.Abdalla\",\"Aisha.omer\",\"Aisha.omer\",\"shaiksultan\"],\"TicketServed\":[0,279,10,712,10,837,8,0,0,0,0,485,19,158],\"SLA\":[0.00,82.08,2290.00,72.89,5190.00,73.72,7712.50,0.00,0.00,0.00,0.00,102.27,2610.53,77.22],\"ServingPercentage\":[0.00,27.88,14.79,24.66,8.84,28.33,3.97,0.00,0.00,0.00,0.00,5.54,2.14,29.48],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,72.12,85.21,75.34,92.35,71.99,96.03,0.00,0.00,0.00,0.00,94.61,97.86,70.52],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 2:59:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 2:59:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:00:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:00:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:01:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:01:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:01:40 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 3:02:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:02:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:02:52 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":289,\"AvgServiceTime\":\"00:20:24\",\"SLA\":79.24,\"DaysWorked\":59,\"LoggedTime\":\"14 day(s) 23:45:25\",\"ServingPercentage\":27.33,\"BackendPercentage\":0.00,\"IdlePercentage\":72.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"TicketServed\":722,\"AvgServiceTime\":\"00:09:22\",\"SLA\":71.88,\"DaysWorked\":66,\"LoggedTime\":\"19 day(s) 11:35:38\",\"ServingPercentage\":24.12,\"BackendPercentage\":0.00,\"IdlePercentage\":75.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"claire.maghmil\",\"TicketServed\":845,\"AvgServiceTime\":\"00:10:00\",\"SLA\":73.02,\"DaysWorked\":66,\"LoggedTime\":\"21 day(s) 04:21:26\",\"ServingPercentage\":27.72,\"BackendPercentage\":0.00,\"IdlePercentage\":72.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Ibtihal.Abdalla\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"TicketServed\":504,\"AvgServiceTime\":\"00:02:38\",\"SLA\":98.41,\"DaysWorked\":64,\"LoggedTime\":\"17 day(s) 04:50:39\",\"ServingPercentage\":5.36,\"BackendPercentage\":0.00,\"IdlePercentage\":94.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"TicketServed\":158,\"AvgServiceTime\":\"00:20:41\",\"SLA\":77.22,\"DaysWorked\":52,\"LoggedTime\":\"7 day(s) 16:46:04\",\"ServingPercentage\":29.48,\"BackendPercentage\":0.00,\"IdlePercentage\":70.52,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"nowran.mohamed\",\"nowran.mohamed\",\"C5\",\"C5\",\"claire.maghmil\",\"claire.maghmil\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"Ibtihal.Abdalla\",\"Aisha.omer\",\"Aisha.omer\",\"shaiksultan\"],\"TicketServed\":[0,279,10,712,10,837,8,0,0,0,0,485,19,158],\"SLA\":[0.00,82.08,2290.00,72.89,5190.00,73.72,7712.50,0.00,0.00,0.00,0.00,102.27,2610.53,77.22],\"ServingPercentage\":[0.00,27.88,14.79,24.66,8.84,28.33,3.97,0.00,0.00,0.00,0.00,5.54,2.14,29.48],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,72.12,85.21,75.34,92.35,71.99,96.03,0.00,0.00,0.00,0.00,94.61,97.86,70.52],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 3:02:56 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 3:02:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":466,\"PercentageIssuedTickets\":17.99,\"ServedTicketsPerCategory\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"AvgServiceTime\":\"00:08:43\",\"ServiceSLACount\":340,\"ServiceSLAPercentage\":74.07,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":4,\"FFTime\":\"18:43:03\",\"MaxFFTime\":\"06:13:06\",\"AvgFFTime\":\"00:08:43\",\"PercentageFFTime\":15.57,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:20:33\",\"MaxWaitingTime\":\"01:37:59\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":2.78,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"AvgServiceTime\":\"00:16:04\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":52.86,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":1,\"FFTime\":\"18:44:48\",\"MaxFFTime\":\"14:51:07\",\"AvgFFTime\":\"00:16:04\",\"PercentageFFTime\":4.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:10\",\"MaxWaitingTime\":\"00:57:31\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":139,\"PercentageIssuedTickets\":5.36,\"ServedTicketsPerCategory\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"AvgServiceTime\":\"00:08:57\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":72.79,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"20:17:20\",\"MaxFFTime\":\"13:40:05\",\"AvgFFTime\":\"00:08:57\",\"PercentageFFTime\":4.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:18:30\",\"MaxWaitingTime\":\"01:40:18\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":283,\"PercentageIssuedTickets\":10.92,\"ServedTicketsPerCategory\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":224,\"ServiceSLAPercentage\":82.66,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":9,\"FFTime\":\"12:06:15\",\"MaxFFTime\":\"03:01:27\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":8.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:09:41\",\"MaxWaitingTime\":\"00:49:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":2.01,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":78.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:07:20\",\"MaxFFTime\":\"05:26:43\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":1.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:08:11\",\"MaxWaitingTime\":\"00:20:40\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":710,\"PercentageIssuedTickets\":27.40,\"ServedTicketsPerCategory\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"AvgServiceTime\":\"00:12:12\",\"ServiceSLACount\":495,\"ServiceSLAPercentage\":72.58,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":17,\"FFTime\":\"18:51:10\",\"MaxFFTime\":\"19:44:15\",\"AvgFFTime\":\"00:12:12\",\"PercentageFFTime\":32.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:48:38\",\"MaxWaitingTime\":\"02:16:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":863,\"PercentageIssuedTickets\":33.31,\"ServedTicketsPerCategory\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"AvgServiceTime\":\"00:10:01\",\"ServiceSLACount\":615,\"ServiceSLAPercentage\":72.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"20:52:57\",\"MaxFFTime\":\"04:59:33\",\"AvgFFTime\":\"00:10:01\",\"PercentageFFTime\":32.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:14\",\"MaxWaitingTime\":\"01:40:24\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:08:59\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:57\",\"MaxFFTime\":\"00:40:33\",\"AvgFFTime\":\"00:08:59\",\"PercentageFFTime\":0.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:30:14\",\"MaxWaitingTime\":\"00:19:32\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.72,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.07,\"AverageWaitingTimePerCategory\":7.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.95,\"AverageWaitingTimePerCategory\":5.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":5.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":7.20,\"AverageWaitingTimePerCategory\":3.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.22,\"AverageWaitingTimePerCategory\":5.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":10.03,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":5.04,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 3:03:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:03:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:03:48 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 3:03:49 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":459,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:58\",\"MaxWaitTime\":\"01:37:59\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":83.69,\"FFTime\":\"18:43:03\",\"AvgFFTime\":\"06:13:06\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"15.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:20:33\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":70,\"PercentageServedTickets\":2.78,\"AvgWaitTime\":\"00:07:33\",\"MaxWaitTime\":\"00:57:31\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":76.39,\"FFTime\":\"18:44:48\",\"AvgFFTime\":\"14:51:07\",\"MaxFFTime\":\"00:16:04\",\"PercentageFFTime\":\"4.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:57:10\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":136,\"PercentageServedTickets\":5.40,\"AvgWaitTime\":\"00:05:52\",\"MaxWaitTime\":\"01:40:18\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":83.45,\"FFTime\":\"20:17:20\",\"AvgFFTime\":\"13:40:05\",\"MaxFFTime\":\"00:08:57\",\"PercentageFFTime\":\"4.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:18:30\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":271,\"PercentageServedTickets\":10.76,\"AvgWaitTime\":\"00:05:30\",\"MaxWaitTime\":\"00:49:11\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":58.66,\"FFTime\":\"12:06:15\",\"AvgFFTime\":\"03:01:27\",\"MaxFFTime\":\"00:07:59\",\"PercentageFFTime\":\"8.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:41\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":51,\"PercentageServedTickets\":2.03,\"AvgWaitTime\":\"00:03:41\",\"MaxWaitTime\":\"00:20:40\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":88.46,\"FFTime\":\"06:07:20\",\"AvgFFTime\":\"05:26:43\",\"MaxFFTime\":\"00:07:12\",\"PercentageFFTime\":\"1.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:08:11\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":682,\"PercentageServedTickets\":27.08,\"AvgWaitTime\":\"00:05:15\",\"MaxWaitTime\":\"02:16:55\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":64.51,\"FFTime\":\"18:51:10\",\"AvgFFTime\":\"19:44:15\",\"MaxFFTime\":\"00:12:12\",\"PercentageFFTime\":\"32.40\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:48:38\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":843,\"PercentageServedTickets\":33.48,\"AvgWaitTime\":\"00:05:08\",\"MaxWaitTime\":\"01:40:24\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":66.16,\"FFTime\":\"20:52:57\",\"AvgFFTime\":\"04:59:33\",\"MaxFFTime\":\"00:10:01\",\"PercentageFFTime\":\"32.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:14\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":6,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:05:02\",\"MaxWaitTime\":\"00:19:32\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"FFTime\":\"00:53:57\",\"AvgFFTime\":\"00:40:33\",\"MaxFFTime\":\"00:08:59\",\"PercentageFFTime\":\"0.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:30:14\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 (97.18%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | Max.: 02:16:55 | SLA: 69.74% (1807)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":459,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"4.98\",\"MaxWaitTime\":\"01:37:59\",\"WaitingSLACount\":390,\"WaitingSLAPercentage\":\"83.69%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":70,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"7.57\",\"MaxWaitTime\":\"00:57:31\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":\"76.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":136,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.87\",\"MaxWaitTime\":\"01:40:18\",\"WaitingSLACount\":116,\"WaitingSLAPercentage\":\"83.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":271,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"5.52\",\"MaxWaitTime\":\"00:49:11\",\"WaitingSLACount\":166,\"WaitingSLAPercentage\":\"58.66%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:20:40\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":\"88.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":682,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"5.27\",\"MaxWaitTime\":\"02:16:55\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":\"64.51%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":843,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"5.15\",\"MaxWaitTime\":\"01:40:24\",\"WaitingSLACount\":571,\"WaitingSLAPercentage\":\"66.16%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.03\",\"MaxWaitTime\":\"00:19:32\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"83.33%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 3:04:00 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 3:04:00 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"IssuedTickets\":2591,\"ServedTickets\":2518,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:15\",\"WaitingSLAPercentage\":69.74,\"WaitingSLACount\":1807,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLAPercentage\":73.59,\"ServiceSLACount\":1853,\"FFTime\":\"20:36:50\",\"MaxFFTime\":\"20:36:49\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:28:11\",\"MaxWaitingTime\":\"02:16:55\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2518 / 2591 ( 97.18% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | SLA: 69.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:12 | SLA: 73.59%\"},{\"colName\":\"No Show\",\"colValue\":\"18 (0.69%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Dubai Healthcare City\"],\"TicketIssued\":[2591],\"TicketServed\":[2518],\"TicketServedPercentage\":[73.59],\"TicketWaitingPercentage\":[69.74]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 3:04:02 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.134
11/11/2024 3:04:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:04:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:05:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:05:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:05:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 3:05:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 3:05:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 3:05:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 3:05:59 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 83.110.84.134
11/11/2024 3:06:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 3:06:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:06:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:06:14 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:58\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e83.69\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e390\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:08:41\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e74.40\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e461\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e461\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e18.30\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"00:05:41\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"750\",\"ServedTicketsPerCategory\":\"150\",\"PercentageServedTickets\":\"0.50\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"00:07:49\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"5\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"00:07:37\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"2760\",\"ServedTicketsPerCategory\":\"552\",\"PercentageServedTickets\":\"1.84\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"00:12:44\",\"ServiceSLAPercentage\":\"498.88\",\"ServiceSLACount\":\"2225\",\"ServedTicketsPerCategory\":\"446\",\"PercentageServedTickets\":\"1.48\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:04:58\",\"WaitingSLAPercentage\":\"83.69\",\"WaitingSLACount\":\"390\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut 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Fees\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"00:13:09\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"245\",\"ServedTicketsPerCategory\":\"49\",\"PercentageServedTickets\":\"17.82\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"00:07:13\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"620\",\"ServedTicketsPerCategory\":\"124\",\"PercentageServedTickets\":\"45.09\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:05:02\",\"WaitingSLAPercentage\":\"83.33\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.134
11/11/2024 3:06:17 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.134
11/11/2024 3:06:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.134
11/11/2024 3:06:31 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-10-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 83.110.84.134
11/11/2024 3:06:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.134
11/11/2024 3:07:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:07:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:08:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:08:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:09:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:09:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:10:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:10:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:11:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:11:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:12:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:12:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:13:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:13:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:14:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:14:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:15:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:15:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:16:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:16:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:17:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:17:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:18:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:18:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:19:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:19:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:20:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:20:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:21:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:21:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:22:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:22:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:23:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:23:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:24:13 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:24:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:25:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:25:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:26:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:26:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:27:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:27:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:28:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:28:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:29:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:29:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:30:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:30:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:30:41 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:30:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:41:31 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 3:41:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 3:41:34 PM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118
11/11/2024 3:41:34 PM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"OVY25KJCWV"} | Client IP: 5.195.105.118
11/11/2024 3:41:35 PM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 3:41:37 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 3:41:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 3:41:39 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 3:41:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 3:41:39 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
11/11/2024 3:41:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 5:48:03 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118
11/11/2024 5:48:03 PM | Response Sent => {"Result":"0","UserID":"172","UserRoleID":"12","UserLevelID":"73-B","UserName":"soliman1346","Password":"b43qc7O5Nxy1F7ukeNzWwg==","tokenKey":"CSZS6UYHPC"} | Client IP: 5.195.105.118
11/11/2024 5:48:03 PM | Request Received getUserModuleRights=> branchId:0userId: 172 | Client IP: 5.195.105.118
11/11/2024 5:48:05 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 5:48:06 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 5:48:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:48:07 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 5:48:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:48:10 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:48:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:48:10 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 5:48:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 5:49:07 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:49:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:50:07 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:50:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:51:07 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:51:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:53:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:53:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:54:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:54:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:55:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:55:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:56:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:56:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:57:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:57:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:58:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:58:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 5:59:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 5:59:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:00:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:00:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:01:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:01:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:02:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:02:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:03:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:03:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:04:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:04:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:05:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:05:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:06:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:06:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:07:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:07:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:08:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:08:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:09:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:09:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:10:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:10:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:11:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:11:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:12:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:12:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:13:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:13:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:14:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:14:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:15:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:15:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:16:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:16:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:17:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:17:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:18:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:19:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:19:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:20:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:20:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:21:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:21:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:22:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:22:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:23:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:23:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:24:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:24:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:25:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:25:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:26:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:26:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:27:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:27:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:28:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:28:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:29:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:29:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:30:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:30:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:31:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:31:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:32:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:32:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:33:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:33:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:34:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:34:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:35:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:35:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:36:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:36:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:37:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:37:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:38:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:38:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:39:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:39:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 6:39:07 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 6:39:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:38:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 9:38:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118
11/11/2024 9:38:58 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118
11/11/2024 9:38:58 PM | Response Sent => {"Result":"0","UserID":"172","UserRoleID":"12","UserLevelID":"73-B","UserName":"soliman1346","Password":"b43qc7O5Nxy1F7ukeNzWwg==","tokenKey":"1VFSW9JGN1"} | Client IP: 5.195.105.118
11/11/2024 9:38:58 PM | Request Received getUserModuleRights=> branchId:0userId: 172 | Client IP: 5.195.105.118
11/11/2024 9:38:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 9:38:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118
11/11/2024 9:38:59 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 9:38:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
11/11/2024 9:39:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:39:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:39:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:39:02 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118
11/11/2024 9:39:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
11/11/2024 9:40:00 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:40:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:41:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:41:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:42:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:42:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:43:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:43:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:44:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:44:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:45:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:45:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:46:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:46:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:47:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:47:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:48:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:48:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:49:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:49:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:50:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:50:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:51:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:51:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:52:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:52:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:53:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:53:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:54:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:54:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:55:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:55:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:56:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:56:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:57:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:57:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:58:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:58:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 9:59:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 9:59:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:00:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:00:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:01:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:01:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:02:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:02:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:03:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:03:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:04:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:04:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:05:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:05:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:06:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:06:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:07:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:07:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:08:02 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:08:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:09:02 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:09:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:10:02 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:10:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:11:02 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:11:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:12:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:12:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:13:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:13:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:14:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:14:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:15:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:15:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:16:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:16:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:17:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:17:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:18:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:19:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:19:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:20:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:20:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:21:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:21:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:22:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:22:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:23:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:23:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:24:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:24:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:25:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:25:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:26:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:26:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:27:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:27:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:28:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:28:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:29:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:29:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
11/11/2024 10:30:01 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-11-11 fto: 2024-11-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
11/11/2024 10:30:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118