8/2/2024 5:37:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.77.189.62
8/2/2024 5:37:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.77.189.62
8/2/2024 7:12:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:12:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
8/2/2024 7:12:52 AM | Request Received onLoginClick=> userName: edc | Client IP: 91.72.151.66
8/2/2024 7:12:53 AM | Response Sent => {"Result":"0","UserID":"110","UserRoleID":"2","UserLevelID":"25-R","UserName":"edc","Password":"ngx9X6BMM9Y=","tokenKey":"2SWPCUV96P"} | Client IP: 91.72.151.66
8/2/2024 7:12:53 AM | Request Received getUserModuleRights=> branchId:0userId: 110 | Client IP: 91.72.151.66
8/2/2024 7:12:54 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:12:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66
8/2/2024 7:12:55 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:12:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66
8/2/2024 7:12:55 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:12:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:12:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:12:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
8/2/2024 7:12:58 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:12:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:12:59 AM | Request Received getDashboardData=> fid: 74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:12:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:01 AM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:13:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:03 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:13:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:04 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
8/2/2024 7:13:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:08 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
8/2/2024 7:13:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":31.25,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":26.67,\"AvgWaitTime\":\"00:08:16\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":65.63,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":73.33,\"AvgWaitTime\":\"00:02:55\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":52.38,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":90.91,\"NoShowTickets\":1,\"PercentageNoShowTickets\":3.13,\"UnqualifiedTickets\":9},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":3.13,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15 / 32 (46.88%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:15 | SLA: 46.88%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:58 | SLA: 93.33%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (3.13%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":0.01,\"AverageWaitingTimePerCategory\":8.28},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.42,\"AverageWaitingTimePerCategory\":2.92},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
8/2/2024 7:13:23 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:13:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66
8/2/2024 7:13:25 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66
8/2/2024 7:13:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66
8/2/2024 7:13:25 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:13:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:13:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:13:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:13:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:14:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:14:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:15:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:15:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:17:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:17:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:18:12 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:18:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:18:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:18:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:20:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:20:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:21:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:21:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:22:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:22:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:23:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:23:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:24:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:24:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:25:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:25:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:26:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:26:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:27:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:27:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:28:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:28:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:29:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:29:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:30:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:30:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:31:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:31:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:32:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:32:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:33:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:33:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:34:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:34:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:35:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:35:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:36:40 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
8/2/2024 7:36:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
8/2/2024 7:36:41 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
8/2/2024 7:36:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
8/2/2024 7:36:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:36:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:36:46 AM | Request Received onLoginClick=> userName: edc | Client IP: 5.195.105.118
8/2/2024 7:36:46 AM | Response Sent => {"Result":"0","UserID":"110","UserRoleID":"2","UserLevelID":"25-R","UserName":"edc","Password":"ngx9X6BMM9Y=","tokenKey":"SFXM0I96JW"} | Client IP: 5.195.105.118
8/2/2024 7:36:46 AM | Request Received getUserModuleRights=> branchId:0userId: 110 | Client IP: 5.195.105.118
8/2/2024 7:36:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
8/2/2024 7:36:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
8/2/2024 7:36:48 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.195.105.118
8/2/2024 7:36:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 5.195.105.118
8/2/2024 7:36:48 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.195.105.118
8/2/2024 7:36:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 5.195.105.118
8/2/2024 7:36:50 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
8/2/2024 7:36:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
8/2/2024 7:36:57 AM | Request Received getReportData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
8/2/2024 7:36:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Elderly 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(60.38%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:24 | SLA: 60.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 90.63%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.89%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"FEMALE TYPING 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REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP MALE REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP REBOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP ASSESSMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
8/2/2024 7:36:59 AM | Request Received getReportData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
8/2/2024 7:36:59 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":41,\"ServedTickets\":25,\"PercentageServedTickets\":78.13,\"AvgWaitTime\":\"00:09:38\",\"WaitingSLAPercentage\":47.17,\"WaitingSLACount\":25,\"AvgServiceTime\":\"00:05:47\",\"ServiceSLAPercentage\":68.75,\"ServiceSLACount\":22},{\"BranchName\":\"EDC ALAIN\",\"IssuedTickets\":8,\"ServedTickets\":7,\"PercentageServedTickets\":21.88,\"AvgWaitTime\":\"00:08:35\",\"WaitingSLAPercentage\":13.21,\"WaitingSLACount\":7,\"AvgServiceTime\":\"00:04:06\",\"ServiceSLAPercentage\":21.88,\"ServiceSLACount\":7},{\"BranchName\":\"EDC WR\",\"IssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"32 / 53 ( 60.38% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:24 | SLA: 60.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 90.63%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.89%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\",\"EDC ALAIN\",\"EDC WR\"],\"TicketIssued\":[41,8,4],\"TicketServed\":[25,7,0],\"TicketServedPercentage\":[88.00,100.00,0.00],\"TicketWaitingPercentage\":[60.98,87.50,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
8/2/2024 7:37:09 AM | Request Received getReportData=> fid: 73|74| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
8/2/2024 7:37:09 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":41,\"ServedTickets\":25,\"PercentageServedTickets\":78.13,\"AvgWaitTime\":\"00:09:38\",\"WaitingSLAPercentage\":51.02,\"WaitingSLACount\":25,\"AvgServiceTime\":\"00:05:47\",\"ServiceSLAPercentage\":68.75,\"ServiceSLACount\":22},{\"BranchName\":\"EDC ALAIN\",\"IssuedTickets\":8,\"ServedTickets\":7,\"PercentageServedTickets\":21.88,\"AvgWaitTime\":\"00:08:35\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":7,\"AvgServiceTime\":\"00:04:06\",\"ServiceSLAPercentage\":21.88,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"32 / 49 ( 65.31% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:24 | SLA: 65.31%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 90.63%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (2.04%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\",\"EDC ALAIN\"],\"TicketIssued\":[41,8],\"TicketServed\":[25,7],\"TicketServedPercentage\":[88.00,100.00],\"TicketWaitingPercentage\":[60.98,87.50]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
8/2/2024 7:37:23 AM | Request Received getReportData=> fid: 73|74| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
8/2/2024 7:37:24 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":16645,\"ServedTickets\":16372,\"PercentageServedTickets\":65.83,\"AvgWaitTime\":\"00:22:58\",\"WaitingSLAPercentage\":54.15,\"WaitingSLACount\":13644,\"AvgServiceTime\":\"00:05:59\",\"ServiceSLAPercentage\":55.25,\"ServiceSLACount\":13742},{\"BranchName\":\"EDC ALAIN\",\"IssuedTickets\":8554,\"ServedTickets\":8500,\"PercentageServedTickets\":34.17,\"AvgWaitTime\":\"00:13:37\",\"WaitingSLAPercentage\":23.09,\"WaitingSLACount\":5819,\"AvgServiceTime\":\"00:04:41\",\"ServiceSLAPercentage\":30.38,\"ServiceSLACount\":7556}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"24872 / 25199 ( 98.70% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:19:47 | SLA: 77.24%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:32 | SLA: 85.63%\"},{\"colName\":\"No Show\",\"colValue\":\"47 (0.19%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\",\"EDC ALAIN\"],\"TicketIssued\":[16645,8554],\"TicketServed\":[16372,8500],\"TicketServedPercentage\":[83.94,88.89],\"TicketWaitingPercentage\":[81.97,68.03]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
8/2/2024 7:37:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:37:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:38:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:38:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:38:47 AM | Request Received getReportData=> fid: 73|74| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
8/2/2024 7:38:47 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":13202,\"ServedTickets\":13070,\"PercentageServedTickets\":60.59,\"AvgWaitTime\":\"00:20:16\",\"WaitingSLAPercentage\":51.88,\"WaitingSLACount\":11286,\"AvgServiceTime\":\"00:06:36\",\"ServiceSLAPercentage\":49.71,\"ServiceSLACount\":10723},{\"BranchName\":\"EDC ALAIN\",\"IssuedTickets\":8554,\"ServedTickets\":8500,\"PercentageServedTickets\":39.41,\"AvgWaitTime\":\"00:13:37\",\"WaitingSLAPercentage\":26.75,\"WaitingSLACount\":5819,\"AvgServiceTime\":\"00:04:41\",\"ServiceSLAPercentage\":35.03,\"ServiceSLACount\":7556}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"21570 / 21756 ( 99.15% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:39 | SLA: 78.62%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:51 | SLA: 84.74%\"},{\"colName\":\"No Show\",\"colValue\":\"46 (0.21%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\",\"EDC ALAIN\"],\"TicketIssued\":[13202,8554],\"TicketServed\":[13070,8500],\"TicketServedPercentage\":[82.04,88.89],\"TicketWaitingPercentage\":[85.49,68.03]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
8/2/2024 7:39:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:39:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:40:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:40:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:41:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:41:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:41:59 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:41:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:42:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:42:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:43:56 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:43:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:44:55 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:44:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:46:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:46:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:47:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:47:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:48:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:48:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:49:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:50:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:50:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:51:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:51:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:52:07 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:52:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:52:55 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:52:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:54:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:54:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:55:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:55:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:56:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:56:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:57:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:57:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:58:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:58:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 7:59:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 7:59:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:00:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:00:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:01:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:01:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:02:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:02:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:03:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:03:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:04:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:04:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:05:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:05:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:06:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:06:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:07:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:07:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:08:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:08:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:09:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:09:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:10:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:10:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:11:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:11:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:12:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:12:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:13:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:13:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:14:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:14:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:15:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:15:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:16:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:16:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:17:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:17:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:18:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:18:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:19:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:19:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:20:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:20:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:21:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:21:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:22:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:22:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:23:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:23:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:24:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:24:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:25:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:25:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:26:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:26:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:27:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:27:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:28:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:28:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:29:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:29:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:30:43 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:30:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:31:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:31:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:32:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:32:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:33:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:33:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 8:34:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
8/2/2024 8:34:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
8/2/2024 12:24:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 87.201.129.21
8/2/2024 12:24:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 87.201.129.21
8/2/2024 12:25:08 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21
8/2/2024 12:25:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21
8/2/2024 12:25:17 PM | Request Received onLoginClick=> userName: Pchettri@eas.co.ae | Client IP: 87.201.129.21
8/2/2024 12:25:17 PM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"Pchettri@eas.co.ae","Password":"etihad","tokenKey":"ZFJMYIN0FC"} | Client IP: 87.201.129.21
8/2/2024 12:25:30 PM | Request Received onLoginClick=> userName: etihad | Client IP: 87.201.129.21
8/2/2024 12:25:30 PM | Response Sent => {"Result":"0","UserID":"89","UserRoleID":"2","UserLevelID":"69-B","UserName":"etihad","Password":"d5xUthcQPIs=","tokenKey":"3PPD7ZCX9O"} | Client IP: 87.201.129.21
8/2/2024 12:25:31 PM | Request Received getUserModuleRights=> branchId:0userId: 89 | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21
8/2/2024 12:25:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21
8/2/2024 12:25:38 PM | Request Received getDashboardData=> fid: 69| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21
8/2/2024 12:25:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21
8/2/2024 12:26:00 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21
8/2/2024 12:26:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21
8/2/2024 12:26:02 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI 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GEN\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":63.16,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:03:03\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:45\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":95.83,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":7.89,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":5.56,\"AvgWaitTime\":\"00:05:50\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:35\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":2.63,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":28.95,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:28\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":90.91,\"AvgServiceTime\":\"00:03:23\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":2.63,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"36 / 38 (94.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:23 | SLA: 94.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:15 | SLA: 97.22%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (5.26%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":4.76,\"AverageWaitingTimePerCategory\":3.05},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":2.58,\"AverageWaitingTimePerCategory\":5.84},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":3.39,\"AverageWaitingTimePerCategory\":3.47}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:05 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:05 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"}]","reportBody":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"DHABI RFS\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"EXP FASTRACK VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"EXP NORMAL GEN\",\"CountServedTickets\":24,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:03:03\",\"MaxWaitTime\":\"00:09:39\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":100.00},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":2,\"PercentageServedTickets\":5.56,\"AvgWaitTime\":\"00:05:50\",\"MaxWaitTime\":\"00:10:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67},{\"CategoryName\":\"EXP NORMAL VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"IMP FASTTRACK\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"CountServedTickets\":10,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:28\",\"MaxWaitTime\":\"00:29:01\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":90.91}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"36 / 38 (94.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:23 | Max.: 00:29:01 | SLA: 94.74% (36)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"DHABI NORMAL\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"DHABI RFS\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"EXP FASTRACK 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VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"IMP FASTTRACK\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\"},{\"CategoryName\":\"IMP NORMAL\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"3.47\",\"MaxWaitTime\":\"00:29:01\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":\"90.91%\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:07 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|IFF-IMP FASTTRACK|INN-IMP NORMAL|IMP-Import|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DHABI 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NORMAL\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":28.95,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:28\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":90.91,\"AvgServiceTime\":\"00:03:23\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":2.63,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"36 / 38 (94.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:23 | SLA: 94.74%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:15 | SLA: 97.22%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (5.26%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI 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FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":3.39,\"AverageWaitingTimePerCategory\":3.47}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:16 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:16 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":88.89,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":92.31,\"AvgWaitTime\":\"00:03:03\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:45\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":95.83,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:05:50\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:35\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":3.70,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"26 / 27 (96.30%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:21 | SLA: 96.30%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:35 | SLA: 96.15%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (3.70%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":4.76,\"AverageWaitingTimePerCategory\":3.05},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":2.58,\"AverageWaitingTimePerCategory\":5.84},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:35 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-21 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:35 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":22.22,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:00:55\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":37.50,\"AvgWaitTime\":\"00:02:42\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:11:03\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":37.50,\"AvgWaitTime\":\"00:15:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:54\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:55 | SLA: 77.78%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:51 | SLA: 87.50%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":1.49,\"AverageWaitingTimePerCategory\":0.92},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":11.05,\"AverageWaitingTimePerCategory\":2.71},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":8.91,\"AverageWaitingTimePerCategory\":15.14}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:40 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-22 fto: 2024-07-22 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:40 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":60.29,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":60.61,\"AvgWaitTime\":\"00:10:21\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":65.85,\"AvgServiceTime\":\"00:03:54\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":38.24,\"ServedTicketsPerCategory\":25,\"PercentageServedTickets\":37.88,\"AvgWaitTime\":\"00:13:16\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":53.85,\"AvgServiceTime\":\"00:14:57\",\"ServiceSLACount\":23,\"ServiceSLAPercentage\":92.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":1.47,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.47,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":1.52,\"AvgWaitTime\":\"00:17:30\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"66 / 68 (97.06%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:35 | SLA: 60.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:02 | SLA: 93.94%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.47%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":3.91,\"AverageWaitingTimePerCategory\":10.35},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":14.95,\"AverageWaitingTimePerCategory\":13.27},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.53,\"AverageWaitingTimePerCategory\":17.50}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:45 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-23 fto: 2024-07-23 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:45 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":60.47,\"ServedTicketsPerCategory\":50,\"PercentageServedTickets\":60.24,\"AvgWaitTime\":\"00:04:01\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":90.38,\"AvgServiceTime\":\"00:04:49\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":94.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":2.33,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":30,\"PercentageIssuedTickets\":34.88,\"ServedTicketsPerCategory\":29,\"PercentageServedTickets\":34.94,\"AvgWaitTime\":\"00:04:03\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":86.67,\"AvgServiceTime\":\"00:13:23\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":93.10,\"NoShowTickets\":1,\"PercentageNoShowTickets\":1.16,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":4.65,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":4.82,\"AvgWaitTime\":\"00:07:32\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:09:08\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"83 / 86 (96.51%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:11 | SLA: 88.37%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:01 | SLA: 93.98%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (3.49%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":4.82,\"AverageWaitingTimePerCategory\":4.02},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":13.39,\"AverageWaitingTimePerCategory\":4.06},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":9.14,\"AverageWaitingTimePerCategory\":7.54}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:50 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-24 fto: 2024-07-24 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":52.31,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":50.79,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":76.47,\"AvgServiceTime\":\"00:09:26\",\"ServiceSLACount\":26,\"ServiceSLAPercentage\":81.25,\"NoShowTickets\":2,\"PercentageNoShowTickets\":3.08,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":43.08,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:08:31\",\"WaitingSLACount\":20,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:14:21\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":96.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":4.62,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":4.76,\"AvgWaitTime\":\"00:03:15\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:34:39\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"63 / 65 (96.92%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 75.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:49 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (3.08%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":9.44,\"AverageWaitingTimePerCategory\":7.12},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":14.35,\"AverageWaitingTimePerCategory\":8.52},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":34.66,\"AverageWaitingTimePerCategory\":3.25}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:26:56 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-25 fto: 2024-07-25 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:26:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":59.78,\"ServedTicketsPerCategory\":51,\"PercentageServedTickets\":62.96,\"AvgWaitTime\":\"00:17:21\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":50.91,\"AvgServiceTime\":\"00:05:25\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":94.12,\"NoShowTickets\":4,\"PercentageNoShowTickets\":4.35,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":31,\"PercentageIssuedTickets\":33.70,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":29.63,\"AvgWaitTime\":\"00:36:23\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":19.35,\"AvgServiceTime\":\"00:12:53\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":91.67,\"NoShowTickets\":7,\"PercentageNoShowTickets\":7.61,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":6.52,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":7.41,\"AvgWaitTime\":\"00:09:07\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:14:19\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"81 / 92 (88.04%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:14 | SLA: 40.22%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:17 | SLA: 92.59%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (11.96%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":5.42,\"AverageWaitingTimePerCategory\":17.36},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":12.90,\"AverageWaitingTimePerCategory\":36.39},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":14.32,\"AverageWaitingTimePerCategory\":9.13}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:27:02 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-26 fto: 2024-07-26 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:27:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":43,\"PercentageIssuedTickets\":66.15,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":68.25,\"AvgWaitTime\":\"00:11:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":58.14,\"AvgServiceTime\":\"00:05:10\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":93.02,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":33.85,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":31.75,\"AvgWaitTime\":\"00:06:48\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":68.18,\"AvgServiceTime\":\"00:12:29\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"63 / 65 (96.92%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:02 | SLA: 61.54%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:29 | SLA: 95.24%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":5.17,\"AverageWaitingTimePerCategory\":11.54},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":12.49,\"AverageWaitingTimePerCategory\":6.81},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:27:07 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-27 fto: 2024-07-27 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:27:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":52.38,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":52.38,\"AvgWaitTime\":\"00:12:47\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":59.09,\"AvgServiceTime\":\"00:03:30\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":95.45,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":45.24,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":45.24,\"AvgWaitTime\":\"00:11:32\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":52.63,\"AvgServiceTime\":\"00:12:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":2.38,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":2.38,\"AvgWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:19:07\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"42 / 42 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:55 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:47 | SLA: 95.24%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":3.51,\"AverageWaitingTimePerCategory\":12.79},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":12.15,\"AverageWaitingTimePerCategory\":11.53},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":19.12,\"AverageWaitingTimePerCategory\":0.03}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:27:14 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:27:14 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":249,\"PercentageIssuedTickets\":58.31,\"ServedTicketsPerCategory\":240,\"PercentageServedTickets\":59.11,\"AvgWaitTime\":\"00:10:28\",\"WaitingSLACount\":168,\"WaitingSLAPercentage\":67.47,\"AvgServiceTime\":\"00:05:19\",\"ServiceSLACount\":222,\"ServiceSLAPercentage\":92.50,\"NoShowTickets\":8,\"PercentageNoShowTickets\":1.87,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":160,\"PercentageIssuedTickets\":37.47,\"ServedTicketsPerCategory\":148,\"PercentageServedTickets\":36.45,\"AvgWaitTime\":\"00:13:59\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":58.75,\"AvgServiceTime\":\"00:13:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":95.27,\"NoShowTickets\":9,\"PercentageNoShowTickets\":2.11,\"UnqualifiedTickets\":3},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":4.22,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":4.43,\"AvgWaitTime\":\"00:08:45\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:15:09\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"406 / 427 (95.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:42 | SLA: 64.17%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:42 | SLA: 92.61%\"},{\"colName\":\"No Show\",\"colValue\":\"17 (3.98%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":5.33,\"AverageWaitingTimePerCategory\":10.48},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":13.43,\"AverageWaitingTimePerCategory\":13.99},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":15.16,\"AverageWaitingTimePerCategory\":8.76}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:40:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 92.97.175.190
8/2/2024 12:40:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 92.97.175.190
8/2/2024 12:46:29 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:46:29 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"CountServedTickets\":240,\"PercentageServedTickets\":59.11,\"AvgWaitTime\":\"00:10:28\",\"MaxWaitTime\":\"01:13:26\",\"WaitingSLACount\":168,\"WaitingSLAPercentage\":67.47},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":36.45,\"AvgWaitTime\":\"00:13:59\",\"MaxWaitTime\":\"01:48:20\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":58.75},{\"CategoryName\":\"EXP NORMAL VIP\",\"CountServedTickets\":18,\"PercentageServedTickets\":4.43,\"AvgWaitTime\":\"00:08:45\",\"MaxWaitTime\":\"00:43:39\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":66.67}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"406 / 427 (95.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:42 | Max.: 01:48:20 | SLA: 64.17% (274)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"CountServedTickets\":240,\"PercentageServedTickets\":\"60\",\"AvgWaitTime\":\"10.48\",\"MaxWaitTime\":\"01:13:26\",\"WaitingSLACount\":168,\"WaitingSLAPercentage\":\"67.47%\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"37\",\"AvgWaitTime\":\"14.00\",\"MaxWaitTime\":\"01:48:20\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":\"58.75%\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"8.75\",\"MaxWaitTime\":\"00:43:39\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":\"66.67%\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:47:14 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:47:14 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"CountServedTickets\":240,\"PercentageServedTickets\":59.11,\"AvgServiceTime\":\"00:05:19\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":222,\"ServiceSLAPercentage\":92.50},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":36.45,\"AvgServiceTime\":\"00:13:25\",\"MaxServiceTime\":\"01:16:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":95.27},{\"CategoryName\":\"EXP NORMAL VIP\",\"CountServedTickets\":18,\"PercentageServedTickets\":4.43,\"AvgServiceTime\":\"00:15:09\",\"MaxServiceTime\":\"01:02:22\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"406 / 427 (95.08%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:42 | Max.: 01:16:25 | SLA: 92.61% (376)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"CountServedTickets\":240,\"PercentageServedTickets\":\"60\",\"AvgServiceTime\":\"5.33\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":222,\"ServiceSLAPercentage\":\"92.50\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"37\",\"AvgServiceTime\":\"13.43\",\"MaxServiceTime\":\"01:16:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":\"95.27\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"15.15\",\"MaxServiceTime\":\"01:02:22\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":\"72.22\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:48:11 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:48:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":249,\"PercentageIssuedTickets\":58.31,\"ServedTicketsPerCategory\":240,\"PercentageServedTickets\":59.11,\"AvgWaitTime\":\"00:10:28\",\"WaitingSLACount\":168,\"WaitingSLAPercentage\":67.47,\"AvgServiceTime\":\"00:05:19\",\"ServiceSLACount\":222,\"ServiceSLAPercentage\":92.50,\"NoShowTickets\":8,\"PercentageNoShowTickets\":1.87,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":160,\"PercentageIssuedTickets\":37.47,\"ServedTicketsPerCategory\":148,\"PercentageServedTickets\":36.45,\"AvgWaitTime\":\"00:13:59\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":58.75,\"AvgServiceTime\":\"00:13:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":95.27,\"NoShowTickets\":9,\"PercentageNoShowTickets\":2.11,\"UnqualifiedTickets\":3},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":4.22,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":4.43,\"AvgWaitTime\":\"00:08:45\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:15:09\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"406 / 427 (95.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:42 | SLA: 64.17%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:42 | SLA: 92.61%\"},{\"colName\":\"No Show\",\"colValue\":\"17 (3.98%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":5.33,\"AverageWaitingTimePerCategory\":10.48},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":13.43,\"AverageWaitingTimePerCategory\":13.99},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":15.16,\"AverageWaitingTimePerCategory\":8.76}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:48:20 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENS-EXP NORMAL SPECIAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:48:20 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":160,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":148,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:13:59\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":58.75,\"AvgServiceTime\":\"00:13:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":95.27,\"NoShowTickets\":9,\"PercentageNoShowTickets\":5.63,\"UnqualifiedTickets\":3}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"148 / 160 (92.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:13:59 | SLA: 58.75%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:25 | SLA: 95.27%\"},{\"colName\":\"No Show\",\"colValue\":\"9 (5.63%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":13.43,\"AverageWaitingTimePerCategory\":13.99}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:49:08 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENS-EXP NORMAL SPECIAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:49:08 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:13:59\",\"MaxWaitTime\":\"01:48:20\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":58.75}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"148 / 160 (92.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:13:59 | Max.: 01:48:20 | SLA: 58.75% (94)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"14.00\",\"MaxWaitTime\":\"01:48:20\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":\"58.75%\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 12:50:51 PM | Request Received getReportData=> fid: 69| ftype:  ffrom: 2024-07-21 fto: 2024-07-27 fOtherParameters: category:ENS-EXP NORMAL SPECIAL|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.21
8/2/2024 12:50:51 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":100.00,\"AvgServiceTime\":\"00:13:25\",\"MaxServiceTime\":\"01:16:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":95.27}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"148 / 160 (92.50%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:25 | Max.: 01:16:25 | SLA: 95.27% (141)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"100\",\"AvgServiceTime\":\"13.43\",\"MaxServiceTime\":\"01:16:25\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":\"95.27\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21
8/2/2024 2:44:34 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
8/2/2024 2:44:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
8/2/2024 3:33:25 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.156
8/2/2024 3:33:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.156
8/2/2024 3:33:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.156
8/2/2024 3:33:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.156
8/2/2024 3:33:27 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.156
8/2/2024 3:33:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.156
8/2/2024 3:33:28 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.156
8/2/2024 3:33:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.156
8/2/2024 3:33:29 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.156
8/2/2024 3:33:29 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:14:38\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 4 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:05 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:14:38 | SLA: 50.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":14.64,\"AverageWaitingTimePerCategory\":3.09}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.156
8/2/2024 3:33:49 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.156
8/2/2024 3:33:50 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCUSTOMER SERVICES\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:14:38\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Gen Reg Inquiry\",\"AvgWaitTime\":\"00:03:05\",\"WaitingSLAPercentage\":\"50.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:14:38\",\"ServiceSLAPercentage\":\"150.00\",\"ServiceSLACount\":\"6\",\"ServedTicketsPerCategory\":\"4\",\"PercentageServedTickets\":\"100.00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.156
8/2/2024 3:34:04 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.156
8/2/2024 3:34:04 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCUSTOMER SERVICES\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:23\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.36\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e71\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:46\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e73.20\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e71\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e97\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Gen Reg Inquiry\",\"AvgWaitTime\":\"00:03:23\",\"WaitingSLAPercentage\":\"66.36\",\"WaitingSLACount\":\"71\",\"AvgServiceTime\":\"00:11:41\",\"ServiceSLAPercentage\":\"184.85\",\"ServiceSLACount\":\"122\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"68.04\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General DHCA Inquiry\",\"AvgWaitTime\":\"00:03:23\",\"WaitingSLAPercentage\":\"66.36\",\"WaitingSLACount\":\"71\",\"AvgServiceTime\":\"00:03:44\",\"ServiceSLAPercentage\":\"189.66\",\"ServiceSLACount\":\"55\",\"ServedTicketsPerCategory\":\"29\",\"PercentageServedTickets\":\"29.90\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Amend Company\",\"AvgWaitTime\":\"00:03:23\",\"WaitingSLAPercentage\":\"66.36\",\"WaitingSLACount\":\"71\",\"AvgServiceTime\":\"00:53:57\",\"ServiceSLAPercentage\":\"0.00\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"1.03\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization\",\"AvgWaitTime\":\"00:03:23\",\"WaitingSLAPercentage\":\"66.36\",\"WaitingSLACount\":\"71\",\"AvgServiceTime\":\"00:10:54\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"1.03\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.156
8/2/2024 3:34:29 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.156
8/2/2024 3:34:31 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) 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8/2/2024 9:08:25 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:25 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:25 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:08:33 PM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.188.113
8/2/2024 9:08:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.188.113
8/2/2024 9:09:23 PM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.188.113
8/2/2024 9:09:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.188.113
8/2/2024 9:24:30 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:24:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:24:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:24:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.188.113
8/2/2024 9:24:33 PM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.188.113
8/2/2024 9:24:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.188.113
8/2/2024 9:24:34 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:24:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:24:35 PM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 91.72.188.113
8/2/2024 9:24:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.188.113
8/2/2024 9:24:35 PM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-08-02 fto: 2024-08-02 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.188.113
8/2/2024 9:24:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.188.113
8/2/2024 9:25:17 PM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-07-01 fto: 2024-07-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.188.113
8/2/2024 9:25:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.188.113