5/22/2023 6:05:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 6:05:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 6:08:15 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 6:08:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 6:08:16 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 6:08:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 6:08:17 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 6:08:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 6:08:17 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 6:08:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 6:08:19 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 6:08:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:40:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:40:23 PM | Request Received onLoginClick=> userName: r | Client IP: 10.39.1.12 5/22/2023 9:40:23 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"7SUBGCD73F"} | Client IP: 10.39.1.12 5/22/2023 9:40:23 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:40:28 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:40:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:40:50 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:40:50 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:40:51 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:40:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:40:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:40:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:40:53 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:40:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:41:22 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:41:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:41:23 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:41:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:41:32 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 9:41:32 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 9:41:36 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 9:41:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 9:41:39 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 fOtherParameters: category:undefined$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 9:41:39 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 9:41:50 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:41:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:49:37 PM | Request Received onLoginClick=> userName: r | Client IP: 10.39.1.12 5/22/2023 9:49:37 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"4IOSGW6SAC"} | Client IP: 10.39.1.12 5/22/2023 9:49:37 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 10.39.1.12 5/22/2023 9:49:38 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:49:38 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:49:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:49:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:49:39 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:49:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:49:41 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:49:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:49:57 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-04-22 fto: 2023-05-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:50:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:50:12 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-11-01 fto: 2022-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:50:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:50:35 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:50:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:50:45 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-08-01 fto: 2022-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:50:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:51:07 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:51:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:51:08 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-08-01 fto: 2022-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:51:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:51:33 PM | Request Received getDashboardData=> fid: 82 ftype: ffrom: 2022-08-01 fto: 2022-08-31 operatorId: 5 fFilters: | Client IP: 10.39.1.12 5/22/2023 9:52:46 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:52:46 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:52:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:52:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:52:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:52:49 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:52:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:53:04 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:53:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 9:53:04 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:53:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:53:49 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:53:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:54:49 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:54:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:55:49 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:55:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:57:33 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:57:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:58:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 10.39.1.12 5/22/2023 9:58:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:58:31 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:58:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Request Received onLoginClick=> userName: rahattest | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Response Sent => {"Result":"0","UserID":"159","UserRoleID":"4","UserLevelID":"159-U","UserName":"rahattest","Password":"hOmnziFE8hsMa4Nu9v0Cbw==","tokenKey":"43EBOR5YIP"} | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Request Received getUserModuleRights=> branchId:0userId: 159 | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Request Received getDashboardList=> userId: 159, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:58:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.39.1.12 5/22/2023 9:58:42 PM | Request Received getDashboardList=> userId: 159, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:58:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.39.1.12 5/22/2023 9:58:42 PM | Request Received getDashboardData=> fid: 73|74|82|97| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:58:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:58:54 PM | Request Received getDashboardList=> userId: 159, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:58:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.39.1.12 5/22/2023 9:58:54 PM | Request Received getDashboardData=> fid: 73|74|82|97| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:58:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:59:01 PM | Request Received getDashboardData=> fid: 73|74|82|97| ftype: ffrom: 2023-05-15 fto: 2023-05-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:59:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:59:22 PM | Request Received getDashboardData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 9:59:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:59:38 PM | Request Received getDashboardData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 9:59:38 PM | Request Received getDashboardList=> userId: 159, languageCode:En | Client IP: 10.39.1.12 5/22/2023 9:59:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.39.1.12 5/22/2023 9:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 9:59:49 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 9:59:49 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 9:59:54 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 9:59:54 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:00:02 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:00:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"22\",\"TicketServed\":345,\"AvgServiceTime\":\"00:00:55\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"3 day(s) 12:21:04\",\"ServingPercentage\":6.27,\"BackendPercentage\":0.00,\"IdlePercentage\":93.73,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"4\",\"TicketServed\":280,\"AvgServiceTime\":\"00:12:04\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"9 day(s) 01:10:02\",\"ServingPercentage\":25.94,\"BackendPercentage\":0.00,\"IdlePercentage\":74.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":138,\"AvgServiceTime\":\"00:12:12\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 14:09:04\",\"ServingPercentage\":73.64,\"BackendPercentage\":0.00,\"IdlePercentage\":26.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":205,\"AvgServiceTime\":\"00:04:57\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"1 day(s) 16:41:42\",\"ServingPercentage\":41.61,\"BackendPercentage\":0.00,\"IdlePercentage\":58.39,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":1232,\"AvgServiceTime\":\"00:03:58\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 20:26:29\",\"ServingPercentage\":49.61,\"BackendPercentage\":0.00,\"IdlePercentage\":50.39,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"07:44:29\",\"ServingPercentage\":77.41,\"BackendPercentage\":0.00,\"IdlePercentage\":22.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":527,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 16:23:14\",\"ServingPercentage\":56.22,\"BackendPercentage\":0.00,\"IdlePercentage\":43.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":1504,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 21:49:31\",\"ServingPercentage\":32.73,\"BackendPercentage\":0.00,\"IdlePercentage\":67.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":1356,\"AvgServiceTime\":\"00:07:02\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"8 day(s) 12:28:07\",\"ServingPercentage\":77.82,\"BackendPercentage\":0.00,\"IdlePercentage\":22.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:25\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"1 day(s) 20:48:43\",\"ServingPercentage\":0.21,\"BackendPercentage\":0.00,\"IdlePercentage\":99.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C1\",\"TicketServed\":278,\"AvgServiceTime\":\"00:11:00\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"5 day(s) 21:19:11\",\"ServingPercentage\":36.08,\"BackendPercentage\":0.00,\"IdlePercentage\":63.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C2\",\"TicketServed\":141,\"AvgServiceTime\":\"00:12:28\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"3 day(s) 05:15:33\",\"ServingPercentage\":37.96,\"BackendPercentage\":0.00,\"IdlePercentage\":62.04,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C3\",\"TicketServed\":438,\"AvgServiceTime\":\"00:07:38\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 04:53:14\",\"ServingPercentage\":55.23,\"BackendPercentage\":0.00,\"IdlePercentage\":44.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C4\",\"TicketServed\":151,\"AvgServiceTime\":\"00:16:52\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 20:29:36\",\"ServingPercentage\":36.45,\"BackendPercentage\":0.00,\"IdlePercentage\":63.55,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C5\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C6\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C7\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":1821,\"AvgServiceTime\":\"00:07:26\",\"SLA\":0.00,\"DaysWorked\":26,\"LoggedTime\":\"12 day(s) 22:12:06\",\"ServingPercentage\":72.83,\"BackendPercentage\":0.00,\"IdlePercentage\":27.17,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":3237,\"AvgServiceTime\":\"00:01:29\",\"SLA\":0.00,\"DaysWorked\":27,\"LoggedTime\":\"11 day(s) 14:17:44\",\"ServingPercentage\":28.83,\"BackendPercentage\":0.00,\"IdlePercentage\":71.17,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":906,\"AvgServiceTime\":\"00:07:07\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"6 day(s) 05:02:55\",\"ServingPercentage\":72.16,\"BackendPercentage\":0.00,\"IdlePercentage\":27.84,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Ghareeb\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAJER390\",\"TicketServed\":1326,\"AvgServiceTime\":\"00:03:43\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"5 day(s) 13:56:34\",\"ServingPercentage\":61.49,\"BackendPercentage\":0.00,\"IdlePercentage\":38.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HALA885\",\"TicketServed\":1650,\"AvgServiceTime\":\"00:04:52\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"7 day(s) 06:39:14\",\"ServingPercentage\":76.70,\"BackendPercentage\":0.00,\"IdlePercentage\":23.30,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":1298,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 06:04:43\",\"ServingPercentage\":76.14,\"BackendPercentage\":0.00,\"IdlePercentage\":23.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAMDA926\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":1742,\"AvgServiceTime\":\"00:04:08\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 22:04:01\",\"ServingPercentage\":72.42,\"BackendPercentage\":0.00,\"IdlePercentage\":27.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":130,\"AvgServiceTime\":\"00:16:20\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 14:28:53\",\"ServingPercentage\":56.64,\"BackendPercentage\":0.00,\"IdlePercentage\":43.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":715,\"AvgServiceTime\":\"00:04:45\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"3 day(s) 11:19:42\",\"ServingPercentage\":67.99,\"BackendPercentage\":0.00,\"IdlePercentage\":32.01,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":136,\"AvgServiceTime\":\"00:12:53\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:49:54\",\"ServingPercentage\":77.21,\"BackendPercentage\":0.00,\"IdlePercentage\":22.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LAILA815\",\"TicketServed\":1237,\"AvgServiceTime\":\"00:04:49\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"4 day(s) 21:09:12\",\"ServingPercentage\":85.05,\"BackendPercentage\":0.00,\"IdlePercentage\":14.95,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LATIFA951\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MAITA841\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":900,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"5 day(s) 21:17:36\",\"ServingPercentage\":64.95,\"BackendPercentage\":0.00,\"IdlePercentage\":35.05,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":797,\"AvgServiceTime\":\"00:06:20\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 11:22:07\",\"ServingPercentage\":78.52,\"BackendPercentage\":0.00,\"IdlePercentage\":21.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":1536,\"AvgServiceTime\":\"00:04:10\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 03:30:57\",\"ServingPercentage\":72.40,\"BackendPercentage\":0.00,\"IdlePercentage\":27.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":321,\"AvgServiceTime\":\"00:14:17\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"4 day(s) 03:08:02\",\"ServingPercentage\":77.14,\"BackendPercentage\":0.00,\"IdlePercentage\":22.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":2997,\"AvgServiceTime\":\"00:03:55\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 03:10:14\",\"ServingPercentage\":80.63,\"BackendPercentage\":0.00,\"IdlePercentage\":19.37,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"NOURA\",\"TicketServed\":1680,\"AvgServiceTime\":\"00:03:49\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 17:40:57\",\"ServingPercentage\":41.52,\"BackendPercentage\":0.00,\"IdlePercentage\":58.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"Rahat1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":410,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"2 day(s) 10:57:08\",\"ServingPercentage\":78.11,\"BackendPercentage\":0.00,\"IdlePercentage\":21.89,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":214,\"AvgServiceTime\":\"00:07:34\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"3 day(s) 17:19:57\",\"ServingPercentage\":30.24,\"BackendPercentage\":0.00,\"IdlePercentage\":69.76,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":153,\"AvgServiceTime\":\"00:08:44\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"1 day(s) 17:05:19\",\"ServingPercentage\":54.25,\"BackendPercentage\":0.00,\"IdlePercentage\":45.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":1095,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"8 day(s) 06:03:32\",\"ServingPercentage\":64.71,\"BackendPercentage\":0.00,\"IdlePercentage\":35.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":176,\"AvgServiceTime\":\"00:05:02\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 00:00:09\",\"ServingPercentage\":61.68,\"BackendPercentage\":0.00,\"IdlePercentage\":38.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":635,\"AvgServiceTime\":\"00:06:19\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"4 day(s) 12:10:22\",\"ServingPercentage\":61.94,\"BackendPercentage\":0.00,\"IdlePercentage\":38.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":936,\"AvgServiceTime\":\"00:07:35\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"6 day(s) 15:05:55\",\"ServingPercentage\":74.40,\"BackendPercentage\":0.00,\"IdlePercentage\":25.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":574,\"AvgServiceTime\":\"00:05:35\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"3 day(s) 14:23:44\",\"ServingPercentage\":61.98,\"BackendPercentage\":0.00,\"IdlePercentage\":38.02,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"sinai\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":667,\"AvgServiceTime\":\"00:07:59\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 17:12:18\",\"ServingPercentage\":78.55,\"BackendPercentage\":0.00,\"IdlePercentage\":21.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":726,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 21:21:06\",\"ServingPercentage\":72.69,\"BackendPercentage\":0.00,\"IdlePercentage\":27.31,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Test\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user1\",\"TicketServed\":41,\"AvgServiceTime\":\"00:04:51\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 20:58:13\",\"ServingPercentage\":7.39,\"BackendPercentage\":0.00,\"IdlePercentage\":92.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER17\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user2\",\"TicketServed\":39,\"AvgServiceTime\":\"00:04:53\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"1 day(s) 06:03:46\",\"ServingPercentage\":10.59,\"BackendPercentage\":0.00,\"IdlePercentage\":89.41,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER22\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER25\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user3\",\"TicketServed\":461,\"AvgServiceTime\":\"00:08:55\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"11 day(s) 02:09:53\",\"ServingPercentage\":25.77,\"BackendPercentage\":0.00,\"IdlePercentage\":74.23,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User5\",\"TicketServed\":385,\"AvgServiceTime\":\"00:12:47\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 14:36:40\",\"ServingPercentage\":32.22,\"BackendPercentage\":0.00,\"IdlePercentage\":67.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User6\",\"TicketServed\":7,\"AvgServiceTime\":\"00:24:30\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"1 day(s) 20:04:05\",\"ServingPercentage\":6.49,\"BackendPercentage\":0.00,\"IdlePercentage\":93.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User7\",\"TicketServed\":1,\"AvgServiceTime\":\"00:02:05\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:08\",\"ServingPercentage\":97.66,\"BackendPercentage\":0.00,\"IdlePercentage\":2.34,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User8\",\"TicketServed\":15,\"AvgServiceTime\":\"00:05:20\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"23:22:18\",\"ServingPercentage\":5.72,\"BackendPercentage\":0.00,\"IdlePercentage\":94.28,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":1377,\"AvgServiceTime\":\"00:05:11\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 13:00:52\",\"ServingPercentage\":75.82,\"BackendPercentage\":0.00,\"IdlePercentage\":24.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":169,\"AvgServiceTime\":\"00:08:35\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 06:58:37\",\"ServingPercentage\":78.06,\"BackendPercentage\":0.00,\"IdlePercentage\":21.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":204,\"AvgServiceTime\":\"00:09:04\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:42:50\",\"ServingPercentage\":81.81,\"BackendPercentage\":0.00,\"IdlePercentage\":18.19,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"C1\",\"BASHIR1053\",\"AWADOOD1316\",\"LATIFA951\",\"HAJER390\",\"MAITA841\",\"MNAEEM1319\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"IBRAHIM1071\",\"NOURA\",\"USER22\",\"USER25\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"HALA885\",\"MARWA843\",\"HAMDA926\",\"LAILA815\",\"SAMTA569\",\"Hamda1601\",\"C1\",\"Rahat1\",\"2\",\"3\",\"4\",\"User5\",\"User6\",\"22\",\"user3\",\"user2\",\"user1\",\"user4\",\"User7\",\"User8\",\"C1\",\"Ghareeb\",\"C3\",\"C4\",\"C5\",\"C6\",\"C7\",\"C2\",\"Test\",\"sinai\"],\"TicketServed\":[4,0,936,214,0,0,2997,153,0,36,1821,1095,0,410,0,0,1377,667,0,205,726,130,0,0,0,0,0,0,0,0,906,797,0,0,574,635,0,3237,0,0,0,0,0,0,0,1232,1356,0,321,0,1742,900,0,204,169,136,138,0,1504,0,0,1326,0,1536,0,0,0,0,0,715,1680,0,0,527,0,0,1650,0,0,1237,176,1298,0,0,0,0,280,385,7,345,461,39,41,0,1,15,278,0,438,151,0,0,0,141,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.21,0.00,74.40,30.24,0.00,0.00,80.63,54.25,0.00,77.41,72.83,64.71,0.00,78.11,0.00,0.00,75.82,78.55,0.00,41.61,72.69,56.64,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,72.16,78.52,0.00,0.00,61.98,61.94,0.00,28.83,0.00,0.00,0.00,0.00,0.00,0.00,0.00,49.61,77.82,0.00,77.14,0.00,72.42,64.95,0.00,81.81,78.06,77.21,73.64,0.00,32.73,0.00,0.00,61.49,0.00,72.40,0.00,0.00,0.00,0.00,0.00,67.99,41.52,0.00,0.00,56.22,0.00,0.00,76.70,0.00,0.00,85.05,61.68,76.14,0.00,0.00,0.00,0.00,25.94,32.22,6.49,6.27,25.77,10.59,7.39,0.00,97.66,5.72,36.08,0.00,55.23,36.45,0.00,0.00,0.00,37.96,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[99.79,0.00,25.60,69.76,0.00,0.00,19.37,45.75,0.00,22.59,27.17,35.29,0.00,21.89,0.00,0.00,24.18,21.45,0.00,58.39,27.31,43.36,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,27.84,21.48,0.00,0.00,38.02,38.06,0.00,71.17,0.00,0.00,0.00,0.00,0.00,0.00,0.00,50.39,22.18,0.00,22.86,0.00,27.58,35.05,0.00,18.19,21.94,22.79,26.36,0.00,67.27,0.00,0.00,38.51,0.00,27.60,0.00,0.00,0.00,0.00,0.00,32.01,58.48,0.00,0.00,43.78,0.00,0.00,23.30,0.00,0.00,14.95,38.32,23.86,0.00,0.00,0.00,0.00,74.06,67.78,93.51,93.73,74.23,89.41,92.61,0.00,2.34,94.28,63.92,0.00,44.77,63.55,0.00,0.00,0.00,62.04,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:00:11 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|11-82|10-73|30-73|3-82|28-73|2-74|6-73|22-73|33-73|60-73|3-73|10-82|6-82|41-73|5-73|25-74|9-74|7-82|54-73|36-73|5-97|26-73|21-74|9-97|51-73|21-73|12-74|12-82|17-74|19-73|42-73|19-74|2-97|4-82|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:00:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":138,\"AvgServiceTime\":\"00:12:12\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 14:09:04\",\"ServingPercentage\":73.64,\"BackendPercentage\":0.00,\"IdlePercentage\":26.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"07:44:29\",\"ServingPercentage\":77.41,\"BackendPercentage\":0.00,\"IdlePercentage\":22.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":527,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 16:23:14\",\"ServingPercentage\":56.22,\"BackendPercentage\":0.00,\"IdlePercentage\":43.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":1504,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 21:49:31\",\"ServingPercentage\":32.73,\"BackendPercentage\":0.00,\"IdlePercentage\":67.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:25\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"1 day(s) 20:48:43\",\"ServingPercentage\":0.21,\"BackendPercentage\":0.00,\"IdlePercentage\":99.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C5\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Ghareeb\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":1298,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 06:04:43\",\"ServingPercentage\":76.14,\"BackendPercentage\":0.00,\"IdlePercentage\":23.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":1742,\"AvgServiceTime\":\"00:04:08\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 22:04:01\",\"ServingPercentage\":72.42,\"BackendPercentage\":0.00,\"IdlePercentage\":27.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":130,\"AvgServiceTime\":\"00:16:20\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 14:28:53\",\"ServingPercentage\":56.64,\"BackendPercentage\":0.00,\"IdlePercentage\":43.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":1536,\"AvgServiceTime\":\"00:04:10\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 03:30:57\",\"ServingPercentage\":72.40,\"BackendPercentage\":0.00,\"IdlePercentage\":27.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":1095,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"8 day(s) 06:03:32\",\"ServingPercentage\":64.71,\"BackendPercentage\":0.00,\"IdlePercentage\":35.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":176,\"AvgServiceTime\":\"00:05:02\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 00:00:09\",\"ServingPercentage\":61.68,\"BackendPercentage\":0.00,\"IdlePercentage\":38.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":635,\"AvgServiceTime\":\"00:06:19\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"4 day(s) 12:10:22\",\"ServingPercentage\":61.94,\"BackendPercentage\":0.00,\"IdlePercentage\":38.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":936,\"AvgServiceTime\":\"00:07:35\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"6 day(s) 15:05:55\",\"ServingPercentage\":74.40,\"BackendPercentage\":0.00,\"IdlePercentage\":25.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":667,\"AvgServiceTime\":\"00:07:59\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 17:12:18\",\"ServingPercentage\":78.55,\"BackendPercentage\":0.00,\"IdlePercentage\":21.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":726,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 21:21:06\",\"ServingPercentage\":72.69,\"BackendPercentage\":0.00,\"IdlePercentage\":27.31,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Test\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user1\",\"TicketServed\":41,\"AvgServiceTime\":\"00:04:51\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 20:58:13\",\"ServingPercentage\":7.39,\"BackendPercentage\":0.00,\"IdlePercentage\":92.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user2\",\"TicketServed\":39,\"AvgServiceTime\":\"00:04:53\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"1 day(s) 06:03:46\",\"ServingPercentage\":10.59,\"BackendPercentage\":0.00,\"IdlePercentage\":89.41,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User5\",\"TicketServed\":385,\"AvgServiceTime\":\"00:12:47\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 14:36:40\",\"ServingPercentage\":32.22,\"BackendPercentage\":0.00,\"IdlePercentage\":67.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User6\",\"TicketServed\":7,\"AvgServiceTime\":\"00:24:30\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"1 day(s) 20:04:05\",\"ServingPercentage\":6.49,\"BackendPercentage\":0.00,\"IdlePercentage\":93.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":204,\"AvgServiceTime\":\"00:09:04\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:42:50\",\"ServingPercentage\":81.81,\"BackendPercentage\":0.00,\"IdlePercentage\":18.19,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"SHAHID300\",\"REZA537\",\"MARYAM654\",\"aya953\",\"SALEH1128\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"SOLIMAN1346\",\"JUANVIE1375\",\"SOUKAINA1339\",\"HASSAN1378\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"MOHAMED1453\",\"ABDULLA1484\",\"SARA1524\",\"COVIDTEST\",\"BUBAKR1549\",\"UMER1024\",\"Hasnat1576\",\"Training\",\"Zakir9005\",\"Abdu1652\",\"C1\",\"BASHIR1053\",\"MNAEEM1319\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"MARWA843\",\"SAMTA569\",\"Hamda1601\",\"2\",\"3\",\"User5\",\"User6\",\"user2\",\"user1\",\"user4\",\"Ghareeb\",\"C5\",\"Test\"],\"TicketServed\":[4,936,0,0,36,1095,0,0,667,0,726,130,0,0,0,0,0,635,0,0,0,1742,0,204,138,0,1504,1536,0,0,0,0,527,0,0,0,176,1298,0,0,385,7,39,41,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.21,74.40,0.00,0.00,77.41,64.71,0.00,0.00,78.55,0.00,72.69,56.64,0.00,0.00,0.00,0.00,0.00,61.94,0.00,0.00,0.00,72.42,0.00,81.81,73.64,0.00,32.73,72.40,0.00,0.00,0.00,0.00,56.22,0.00,0.00,0.00,61.68,76.14,0.00,0.00,32.22,6.49,10.59,7.39,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[99.79,25.60,0.00,0.00,22.59,35.29,0.00,0.00,21.45,0.00,27.31,43.36,0.00,0.00,0.00,0.00,0.00,38.06,0.00,0.00,0.00,27.58,0.00,18.19,26.36,0.00,67.27,27.60,0.00,0.00,0.00,0.00,43.78,0.00,0.00,0.00,38.32,23.86,0.00,0.00,67.78,93.51,89.41,92.61,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:00:18 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|11-82|10-73|30-73|3-82|28-73|2-74|6-73|22-73|33-73|60-73|3-73|10-82|6-82|41-73|5-73|25-74|9-74|7-82|54-73|36-73|5-97|26-73|21-74|9-97|51-73|21-73|12-74|12-82|17-74|19-73|42-73|19-74|2-97|4-82|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:00:23 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"38403/37349\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 01:20:01\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:05:30\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:00:43 PM | Request Received getReportData=> fid: 73|74| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|11-82|10-73|30-73|3-82|28-73|2-74|6-73|22-73|33-73|60-73|3-73|10-82|6-82|41-73|5-73|25-74|9-74|7-82|54-73|36-73|5-97|26-73|21-74|9-97|51-73|21-73|12-74|12-82|17-74|19-73|42-73|19-74|2-97|4-82|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:00:47 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"35108/34767\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 01:23:49\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:05:13\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:01:03 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|10-73|30-73|28-73|2-74|6-73|22-73|33-73|60-73|3-73|41-73|5-73|25-74|9-74|54-73|36-73|26-73|21-74|51-73|21-73|12-74|17-74|19-73|42-73|19-74|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:01:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":138,\"AvgServiceTime\":\"00:12:12\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 14:09:04\",\"ServingPercentage\":73.64,\"BackendPercentage\":0.00,\"IdlePercentage\":26.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"07:44:29\",\"ServingPercentage\":77.41,\"BackendPercentage\":0.00,\"IdlePercentage\":22.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":527,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 16:23:14\",\"ServingPercentage\":56.22,\"BackendPercentage\":0.00,\"IdlePercentage\":43.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":1504,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 21:49:31\",\"ServingPercentage\":32.73,\"BackendPercentage\":0.00,\"IdlePercentage\":67.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:25\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"1 day(s) 20:48:43\",\"ServingPercentage\":0.21,\"BackendPercentage\":0.00,\"IdlePercentage\":99.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":1298,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 06:04:43\",\"ServingPercentage\":76.14,\"BackendPercentage\":0.00,\"IdlePercentage\":23.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":1742,\"AvgServiceTime\":\"00:04:08\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 22:04:01\",\"ServingPercentage\":72.42,\"BackendPercentage\":0.00,\"IdlePercentage\":27.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":130,\"AvgServiceTime\":\"00:16:20\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 14:28:53\",\"ServingPercentage\":56.64,\"BackendPercentage\":0.00,\"IdlePercentage\":43.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":1536,\"AvgServiceTime\":\"00:04:10\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 03:30:57\",\"ServingPercentage\":72.40,\"BackendPercentage\":0.00,\"IdlePercentage\":27.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":1095,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"8 day(s) 06:03:32\",\"ServingPercentage\":64.71,\"BackendPercentage\":0.00,\"IdlePercentage\":35.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":176,\"AvgServiceTime\":\"00:05:02\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 00:00:09\",\"ServingPercentage\":61.68,\"BackendPercentage\":0.00,\"IdlePercentage\":38.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":635,\"AvgServiceTime\":\"00:06:19\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"4 day(s) 12:10:22\",\"ServingPercentage\":61.94,\"BackendPercentage\":0.00,\"IdlePercentage\":38.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":936,\"AvgServiceTime\":\"00:07:35\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"6 day(s) 15:05:55\",\"ServingPercentage\":74.40,\"BackendPercentage\":0.00,\"IdlePercentage\":25.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":667,\"AvgServiceTime\":\"00:07:59\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 17:12:18\",\"ServingPercentage\":78.55,\"BackendPercentage\":0.00,\"IdlePercentage\":21.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":726,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 21:21:06\",\"ServingPercentage\":72.69,\"BackendPercentage\":0.00,\"IdlePercentage\":27.31,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":204,\"AvgServiceTime\":\"00:09:04\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:42:50\",\"ServingPercentage\":81.81,\"BackendPercentage\":0.00,\"IdlePercentage\":18.19,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"SHAHID300\",\"REZA537\",\"MARYAM654\",\"aya953\",\"SALEH1128\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"SOLIMAN1346\",\"JUANVIE1375\",\"SOUKAINA1339\",\"HASSAN1378\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"MOHAMED1453\",\"ABDULLA1484\",\"SARA1524\",\"COVIDTEST\",\"BUBAKR1549\",\"UMER1024\",\"Hasnat1576\",\"Training\",\"Zakir9005\",\"Abdu1652\",\"C1\",\"BASHIR1053\",\"MNAEEM1319\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"MARWA843\",\"SAMTA569\",\"Hamda1601\"],\"TicketServed\":[4,936,0,0,36,1095,0,0,667,0,726,130,0,0,0,0,0,635,0,0,0,1742,0,204,138,0,1504,1536,0,0,0,0,527,0,0,0,176,1298],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.21,74.40,0.00,0.00,77.41,64.71,0.00,0.00,78.55,0.00,72.69,56.64,0.00,0.00,0.00,0.00,0.00,61.94,0.00,0.00,0.00,72.42,0.00,81.81,73.64,0.00,32.73,72.40,0.00,0.00,0.00,0.00,56.22,0.00,0.00,0.00,61.68,76.14],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[99.79,25.60,0.00,0.00,22.59,35.29,0.00,0.00,21.45,0.00,27.31,43.36,0.00,0.00,0.00,0.00,0.00,38.06,0.00,0.00,0.00,27.58,0.00,18.19,26.36,0.00,67.27,27.60,0.00,0.00,0.00,0.00,43.78,0.00,0.00,0.00,38.32,23.86],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:01:12 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|10-73|30-73|28-73|2-74|6-73|22-73|33-73|60-73|3-73|41-73|5-73|25-74|9-74|54-73|36-73|26-73|21-74|51-73|21-73|12-74|17-74|19-73|42-73|19-74|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:01:14 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:01:22 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|10-73|30-73|28-73|2-74|6-73|22-73|33-73|60-73|3-73|41-73|5-73|25-74|9-74|54-73|36-73|26-73|21-74|51-73|21-73|12-74|17-74|19-73|42-73|19-74|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:01:26 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":38,\"AvgServiceTime\":\"00:05:55\",\"SLA\":0.00,\"LoggedTime\":\"04:32:42\",\"ServingTime\":\"03:45:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:47:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":42,\"AvgServiceTime\":\"00:04:50\",\"SLA\":0.00,\"LoggedTime\":\"03:44:28\",\"ServingTime\":\"03:23:21\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:21:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"17:39:04\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"17:39:04\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":49,\"AvgServiceTime\":\"00:03:04\",\"SLA\":0.00,\"LoggedTime\":\"03:30:35\",\"ServingTime\":\"02:30:44\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:59:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"01/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:31:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":47,\"AvgServiceTime\":\"00:07:54\",\"SLA\":0.00,\"LoggedTime\":\"07:34:48\",\"ServingTime\":\"06:11:43\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:23:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":51,\"AvgServiceTime\":\"00:06:47\",\"SLA\":0.00,\"LoggedTime\":\"07:43:53\",\"ServingTime\":\"05:46:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:57:29\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":52,\"AvgServiceTime\":\"00:07:46\",\"SLA\":0.00,\"LoggedTime\":\"07:11:14\",\"ServingTime\":\"06:44:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:26:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":31,\"AvgServiceTime\":\"00:09:22\",\"SLA\":0.00,\"LoggedTime\":\"07:18:20\",\"ServingTime\":\"04:50:23\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:27:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":89,\"AvgServiceTime\":\"00:03:50\",\"SLA\":0.00,\"LoggedTime\":\"07:03:10\",\"ServingTime\":\"05:41:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:02:43\",\"SLA\":0.00,\"LoggedTime\":\"01:33:47\",\"ServingTime\":\"03:13:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"22:20:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":64,\"AvgServiceTime\":\"00:04:37\",\"SLA\":0.00,\"LoggedTime\":\"06:36:39\",\"ServingTime\":\"04:56:28\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:40:11\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":41,\"AvgServiceTime\":\"00:05:33\",\"SLA\":0.00,\"LoggedTime\":\"05:27:26\",\"ServingTime\":\"03:48:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:39:17\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"02/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":37,\"AvgServiceTime\":\"00:07:54\",\"SLA\":0.00,\"LoggedTime\":\"06:54:56\",\"ServingTime\":\"04:52:51\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:02:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":46,\"AvgServiceTime\":\"00:06:01\",\"SLA\":0.00,\"LoggedTime\":\"07:31:02\",\"ServingTime\":\"04:37:30\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:53:32\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":28,\"AvgServiceTime\":\"00:09:50\",\"SLA\":0.00,\"LoggedTime\":\"07:35:49\",\"ServingTime\":\"04:35:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:00:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":11,\"AvgServiceTime\":\"00:13:41\",\"SLA\":0.00,\"LoggedTime\":\"13:09:45\",\"ServingTime\":\"02:30:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"10:39:04\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:12\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:12\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:03:41\",\"SLA\":0.00,\"LoggedTime\":\"07:15:45\",\"ServingTime\":\"03:19:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:56:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":47,\"AvgServiceTime\":\"00:02:25\",\"SLA\":0.00,\"LoggedTime\":\"21:33:58\",\"ServingTime\":\"01:53:52\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"19:40:06\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":57,\"AvgServiceTime\":\"00:04:14\",\"SLA\":0.00,\"LoggedTime\":\"06:35:41\",\"ServingTime\":\"04:01:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:34:09\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"03/07/2022\",\"IssuedTickets\":0,\"TicketServed\":32,\"AvgServiceTime\":\"00:05:16\",\"SLA\":0.00,\"LoggedTime\":\"04:36:48\",\"ServingTime\":\"02:48:58\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:47:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:56:19\",\"SLA\":0.00,\"LoggedTime\":\"10:07:45\",\"ServingTime\":\"09:23:14\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:44:31\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":44,\"AvgServiceTime\":\"00:06:10\",\"SLA\":0.00,\"LoggedTime\":\"14:28:17\",\"ServingTime\":\"04:31:58\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"09:56:19\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":57,\"AvgServiceTime\":\"00:07:17\",\"SLA\":0.00,\"LoggedTime\":\"07:19:38\",\"ServingTime\":\"06:55:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:23:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":60,\"AvgServiceTime\":\"00:05:26\",\"SLA\":0.00,\"LoggedTime\":\"07:23:20\",\"ServingTime\":\"05:26:50\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:56:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":29,\"AvgServiceTime\":\"00:06:46\",\"SLA\":0.00,\"LoggedTime\":\"06:02:17\",\"ServingTime\":\"03:16:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:46:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"02:30:55\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:30:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":81,\"AvgServiceTime\":\"00:04:06\",\"SLA\":0.00,\"LoggedTime\":\"09:26:16\",\"ServingTime\":\"05:33:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:52:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":97,\"AvgServiceTime\":\"00:04:06\",\"SLA\":0.00,\"LoggedTime\":\"08:31:19\",\"ServingTime\":\"06:37:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:53:37\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":101,\"AvgServiceTime\":\"00:02:05\",\"SLA\":0.00,\"LoggedTime\":\"16:14:08\",\"ServingTime\":\"03:30:58\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"12:43:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":96,\"AvgServiceTime\":\"00:03:17\",\"SLA\":0.00,\"LoggedTime\":\"06:37:02\",\"ServingTime\":\"05:15:12\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:05:49\",\"SLA\":0.00,\"LoggedTime\":\"07:52:35\",\"ServingTime\":\"04:22:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:30:17\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"04/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:05:10\",\"SLA\":0.00,\"LoggedTime\":\"06:57:45\",\"ServingTime\":\"04:49:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:07:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:06:31\",\"SLA\":0.00,\"LoggedTime\":\"08:02:43\",\"ServingTime\":\"05:26:28\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:36:15\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":70,\"AvgServiceTime\":\"00:06:05\",\"SLA\":0.00,\"LoggedTime\":\"07:28:54\",\"ServingTime\":\"07:06:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:22:35\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:09:22\",\"SLA\":0.00,\"LoggedTime\":\"07:41:52\",\"ServingTime\":\"07:01:35\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:40:17\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":16,\"AvgServiceTime\":\"00:06:02\",\"SLA\":0.00,\"LoggedTime\":\"02:48:39\",\"ServingTime\":\"01:36:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:12:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:26:11\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:26:11\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":101,\"AvgServiceTime\":\"00:03:25\",\"SLA\":0.00,\"LoggedTime\":\"06:51:46\",\"ServingTime\":\"05:45:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:06:12\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":86,\"AvgServiceTime\":\"00:04:44\",\"SLA\":0.00,\"LoggedTime\":\"07:37:58\",\"ServingTime\":\"06:47:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:50:32\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":85,\"AvgServiceTime\":\"00:02:41\",\"SLA\":0.00,\"LoggedTime\":\"07:08:08\",\"ServingTime\":\"03:48:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:19:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":87,\"AvgServiceTime\":\"00:03:18\",\"SLA\":0.00,\"LoggedTime\":\"06:44:39\",\"ServingTime\":\"04:47:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:57:13\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:05:53\",\"SLA\":0.00,\"LoggedTime\":\"07:24:52\",\"ServingTime\":\"02:56:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:27:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"05/07/2022\",\"IssuedTickets\":0,\"TicketServed\":58,\"AvgServiceTime\":\"00:04:44\",\"SLA\":0.00,\"LoggedTime\":\"06:48:57\",\"ServingTime\":\"04:35:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:13:31\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":68,\"AvgServiceTime\":\"00:05:37\",\"SLA\":0.00,\"LoggedTime\":\"07:27:59\",\"ServingTime\":\"06:23:02\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:04:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":53,\"AvgServiceTime\":\"00:06:00\",\"SLA\":0.00,\"LoggedTime\":\"08:01:32\",\"ServingTime\":\"05:18:04\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:43:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:07:52\",\"SLA\":0.00,\"LoggedTime\":\"07:30:06\",\"ServingTime\":\"07:05:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:25:06\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":34,\"AvgServiceTime\":\"00:12:38\",\"SLA\":0.00,\"LoggedTime\":\"07:51:15\",\"ServingTime\":\"07:09:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:41:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":20,\"AvgServiceTime\":\"00:06:22\",\"SLA\":0.00,\"LoggedTime\":\"03:52:53\",\"ServingTime\":\"02:07:39\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:45:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:09:11\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:09:11\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":77,\"AvgServiceTime\":\"00:03:48\",\"SLA\":0.00,\"LoggedTime\":\"06:42:06\",\"ServingTime\":\"04:52:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:49:18\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":92,\"AvgServiceTime\":\"00:04:49\",\"SLA\":0.00,\"LoggedTime\":\"14:55:13\",\"ServingTime\":\"07:23:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"07:31:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":87,\"AvgServiceTime\":\"00:02:15\",\"SLA\":0.00,\"LoggedTime\":\"06:37:35\",\"ServingTime\":\"03:16:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:21:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":78,\"AvgServiceTime\":\"00:03:51\",\"SLA\":0.00,\"LoggedTime\":\"06:43:25\",\"ServingTime\":\"05:01:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:42:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:05:42\",\"SLA\":0.00,\"LoggedTime\":\"02:24:13\",\"ServingTime\":\"00:45:36\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:38:37\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"06/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:05:07\",\"SLA\":0.00,\"LoggedTime\":\"05:36:39\",\"ServingTime\":\"02:33:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:02:43\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":9,\"AvgServiceTime\":\"00:15:06\",\"SLA\":0.00,\"LoggedTime\":\"02:54:23\",\"ServingTime\":\"02:15:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:38:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":61,\"AvgServiceTime\":\"00:05:22\",\"SLA\":0.00,\"LoggedTime\":\"07:32:30\",\"ServingTime\":\"05:27:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:04:48\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:06:33\",\"SLA\":0.00,\"LoggedTime\":\"07:20:52\",\"ServingTime\":\"06:06:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:13:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":33,\"AvgServiceTime\":\"00:10:39\",\"SLA\":0.00,\"LoggedTime\":\"07:19:03\",\"ServingTime\":\"05:51:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:27:16\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":7,\"AvgServiceTime\":\"00:09:08\",\"SLA\":0.00,\"LoggedTime\":\"03:46:23\",\"ServingTime\":\"01:04:01\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:42:22\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:17\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:17\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":78,\"AvgServiceTime\":\"00:04:11\",\"SLA\":0.00,\"LoggedTime\":\"06:48:40\",\"ServingTime\":\"05:27:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:21\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":81,\"AvgServiceTime\":\"00:05:23\",\"SLA\":0.00,\"LoggedTime\":\"08:28:32\",\"ServingTime\":\"07:16:23\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:12:09\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":113,\"AvgServiceTime\":\"00:01:54\",\"SLA\":0.00,\"LoggedTime\":\"07:02:32\",\"ServingTime\":\"03:36:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:26:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":73,\"AvgServiceTime\":\"00:03:50\",\"SLA\":0.00,\"LoggedTime\":\"07:03:21\",\"ServingTime\":\"04:40:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:22:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":35,\"AvgServiceTime\":\"00:05:56\",\"SLA\":0.00,\"LoggedTime\":\"06:56:29\",\"ServingTime\":\"03:27:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:28:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"07/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":13,\"AvgServiceTime\":\"00:24:51\",\"SLA\":0.00,\"LoggedTime\":\"05:39:10\",\"ServingTime\":\"05:23:03\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:16:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:08:36\",\"SLA\":0.00,\"LoggedTime\":\"07:32:36\",\"ServingTime\":\"06:27:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:05:16\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":32,\"AvgServiceTime\":\"00:08:28\",\"SLA\":0.00,\"LoggedTime\":\"06:48:22\",\"ServingTime\":\"04:30:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:17:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:10:15\",\"SLA\":0.00,\"LoggedTime\":\"07:23:49\",\"ServingTime\":\"06:09:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:14:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":70,\"AvgServiceTime\":\"00:03:27\",\"SLA\":0.00,\"LoggedTime\":\"06:26:47\",\"ServingTime\":\"04:02:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:24:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:15\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:15\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":93,\"AvgServiceTime\":\"00:03:48\",\"SLA\":0.00,\"LoggedTime\":\"06:45:39\",\"ServingTime\":\"05:53:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:52:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":55,\"AvgServiceTime\":\"00:07:49\",\"SLA\":0.00,\"LoggedTime\":\"08:36:52\",\"ServingTime\":\"07:10:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:26:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":101,\"AvgServiceTime\":\"00:02:11\",\"SLA\":0.00,\"LoggedTime\":\"06:52:12\",\"ServingTime\":\"03:41:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:11:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":74,\"AvgServiceTime\":\"00:03:51\",\"SLA\":0.00,\"LoggedTime\":\"07:08:22\",\"ServingTime\":\"04:45:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:22:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"12/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:06:42\",\"SLA\":0.00,\"LoggedTime\":\"07:55:14\",\"ServingTime\":\"05:35:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:19:49\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:11:41\",\"SLA\":0.00,\"LoggedTime\":\"07:49:54\",\"ServingTime\":\"07:00:36\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:49:18\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":35,\"AvgServiceTime\":\"00:11:21\",\"SLA\":0.00,\"LoggedTime\":\"08:01:59\",\"ServingTime\":\"06:37:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:24:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":18,\"AvgServiceTime\":\"00:08:11\",\"SLA\":0.00,\"LoggedTime\":\"04:55:49\",\"ServingTime\":\"02:27:21\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:28:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:36:07\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:36:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":91,\"AvgServiceTime\":\"00:03:27\",\"SLA\":0.00,\"LoggedTime\":\"07:25:42\",\"ServingTime\":\"05:13:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:11:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":92,\"AvgServiceTime\":\"00:04:37\",\"SLA\":0.00,\"LoggedTime\":\"08:51:10\",\"ServingTime\":\"07:04:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:46:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":102,\"AvgServiceTime\":\"00:02:18\",\"SLA\":0.00,\"LoggedTime\":\"06:42:55\",\"ServingTime\":\"03:55:31\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:47:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":82,\"AvgServiceTime\":\"00:03:20\",\"SLA\":0.00,\"LoggedTime\":\"06:33:21\",\"ServingTime\":\"04:33:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:59:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":67,\"AvgServiceTime\":\"00:02:16\",\"SLA\":0.00,\"LoggedTime\":\"06:09:15\",\"ServingTime\":\"02:32:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:36:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"13/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":12,\"AvgServiceTime\":\"00:08:58\",\"SLA\":0.00,\"LoggedTime\":\"04:00:48\",\"ServingTime\":\"01:47:40\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:13:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":53,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"LoggedTime\":\"07:41:19\",\"ServingTime\":\"05:57:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:43:54\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:07:58\",\"SLA\":0.00,\"LoggedTime\":\"07:37:43\",\"ServingTime\":\"07:26:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:11:25\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":42,\"AvgServiceTime\":\"00:08:17\",\"SLA\":0.00,\"LoggedTime\":\"07:53:47\",\"ServingTime\":\"05:48:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:05:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"02:34:11\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:34:11\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":98,\"AvgServiceTime\":\"00:03:55\",\"SLA\":0.00,\"LoggedTime\":\"07:11:53\",\"ServingTime\":\"06:24:51\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:47:02\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":92,\"AvgServiceTime\":\"00:04:53\",\"SLA\":0.00,\"LoggedTime\":\"08:54:06\",\"ServingTime\":\"07:29:50\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:24:16\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":125,\"AvgServiceTime\":\"00:02:01\",\"SLA\":0.00,\"LoggedTime\":\"07:39:39\",\"ServingTime\":\"04:12:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:27:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":93,\"AvgServiceTime\":\"00:03:30\",\"SLA\":0.00,\"LoggedTime\":\"06:37:10\",\"ServingTime\":\"05:25:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:11:29\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":83,\"AvgServiceTime\":\"00:02:37\",\"SLA\":0.00,\"LoggedTime\":\"05:25:40\",\"ServingTime\":\"03:38:07\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:47:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"14/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":28,\"AvgServiceTime\":\"00:06:12\",\"SLA\":0.00,\"LoggedTime\":\"04:31:28\",\"ServingTime\":\"02:53:58\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:37:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:03:57\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:03:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":34,\"AvgServiceTime\":\"00:06:55\",\"SLA\":0.00,\"LoggedTime\":\"04:11:57\",\"ServingTime\":\"03:55:28\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:16:29\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":34,\"AvgServiceTime\":\"00:03:12\",\"SLA\":0.00,\"LoggedTime\":\"03:54:41\",\"ServingTime\":\"01:49:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:05:25\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"15/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:05:54\",\"SLA\":0.00,\"LoggedTime\":\"13:08:58\",\"ServingTime\":\"05:31:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"07:37:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":68,\"AvgServiceTime\":\"00:06:01\",\"SLA\":0.00,\"LoggedTime\":\"08:20:19\",\"ServingTime\":\"06:49:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:30:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":63,\"AvgServiceTime\":\"00:04:13\",\"SLA\":0.00,\"LoggedTime\":\"05:53:42\",\"ServingTime\":\"04:25:44\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:27:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":77,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"LoggedTime\":\"06:56:40\",\"ServingTime\":\"05:17:46\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:38:54\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:03:10\",\"SLA\":0.00,\"LoggedTime\":\"06:55:45\",\"ServingTime\":\"02:51:50\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:03:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":81,\"AvgServiceTime\":\"00:03:45\",\"SLA\":0.00,\"LoggedTime\":\"06:30:42\",\"ServingTime\":\"05:04:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:26:25\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":104,\"AvgServiceTime\":\"00:03:37\",\"SLA\":0.00,\"LoggedTime\":\"07:11:54\",\"ServingTime\":\"06:16:31\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:55:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"16/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":48,\"AvgServiceTime\":\"00:08:00\",\"SLA\":0.00,\"LoggedTime\":\"07:40:10\",\"ServingTime\":\"06:24:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:15:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":55,\"AvgServiceTime\":\"00:07:03\",\"SLA\":0.00,\"LoggedTime\":\"07:32:47\",\"ServingTime\":\"06:28:30\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:04:17\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":91,\"AvgServiceTime\":\"00:08:36\",\"SLA\":0.00,\"LoggedTime\":\"15:29:59\",\"ServingTime\":\"13:02:37\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:27:22\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":25,\"AvgServiceTime\":\"00:09:19\",\"SLA\":0.00,\"LoggedTime\":\"07:11:56\",\"ServingTime\":\"03:53:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:18:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:06:35\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:06:35\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":47,\"AvgServiceTime\":\"00:05:10\",\"SLA\":0.00,\"LoggedTime\":\"06:51:05\",\"ServingTime\":\"04:03:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:47:59\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:03:36\",\"SLA\":0.00,\"LoggedTime\":\"06:29:31\",\"ServingTime\":\"03:00:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:28:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:05:19\",\"SLA\":0.00,\"LoggedTime\":\"06:41:52\",\"ServingTime\":\"04:58:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:43:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"17/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:06:33\",\"SLA\":0.00,\"LoggedTime\":\"01:41:08\",\"ServingTime\":\"00:19:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":59,\"AvgServiceTime\":\"00:06:20\",\"SLA\":0.00,\"LoggedTime\":\"07:41:52\",\"ServingTime\":\"06:14:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:27:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:07:05\",\"SLA\":0.00,\"LoggedTime\":\"07:14:24\",\"ServingTime\":\"05:54:40\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:19:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":44,\"AvgServiceTime\":\"00:07:30\",\"SLA\":0.00,\"LoggedTime\":\"15:03:54\",\"ServingTime\":\"05:30:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"09:33:13\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":35,\"AvgServiceTime\":\"00:12:36\",\"SLA\":0.00,\"LoggedTime\":\"07:42:54\",\"ServingTime\":\"07:21:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:21:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:06:57\",\"SLA\":0.00,\"LoggedTime\":\"06:04:12\",\"ServingTime\":\"03:28:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:35:25\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:02:01\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:02:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":77,\"AvgServiceTime\":\"00:04:15\",\"SLA\":0.00,\"LoggedTime\":\"06:46:38\",\"ServingTime\":\"05:28:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:18:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:08:51\",\"SLA\":0.00,\"LoggedTime\":\"08:37:27\",\"ServingTime\":\"07:58:08\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:39:19\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":65,\"AvgServiceTime\":\"00:03:12\",\"SLA\":0.00,\"LoggedTime\":\"06:48:25\",\"ServingTime\":\"03:28:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:19:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":67,\"AvgServiceTime\":\"00:04:06\",\"SLA\":0.00,\"LoggedTime\":\"06:50:24\",\"ServingTime\":\"04:35:21\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:15:03\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":18,\"AvgServiceTime\":\"00:07:29\",\"SLA\":0.00,\"LoggedTime\":\"04:28:16\",\"ServingTime\":\"02:14:45\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:13:31\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"18/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":21,\"AvgServiceTime\":\"00:14:05\",\"SLA\":0.00,\"LoggedTime\":\"06:14:15\",\"ServingTime\":\"04:55:45\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:18:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":66,\"AvgServiceTime\":\"00:05:34\",\"SLA\":0.00,\"LoggedTime\":\"07:15:24\",\"ServingTime\":\"06:08:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:07:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:07:08\",\"SLA\":0.00,\"LoggedTime\":\"07:20:40\",\"ServingTime\":\"05:21:08\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:59:32\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":65,\"AvgServiceTime\":\"00:04:37\",\"SLA\":0.00,\"LoggedTime\":\"08:14:16\",\"ServingTime\":\"05:00:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:13:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"02:33:26\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:33:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":99,\"AvgServiceTime\":\"00:04:02\",\"SLA\":0.00,\"LoggedTime\":\"07:45:40\",\"ServingTime\":\"06:40:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:05:35\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":96,\"AvgServiceTime\":\"00:05:04\",\"SLA\":0.00,\"LoggedTime\":\"09:04:38\",\"ServingTime\":\"08:07:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:57:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":27,\"AvgServiceTime\":\"00:03:32\",\"SLA\":0.00,\"LoggedTime\":\"03:03:10\",\"ServingTime\":\"01:35:40\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:27:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":98,\"AvgServiceTime\":\"00:03:11\",\"SLA\":0.00,\"LoggedTime\":\"06:19:49\",\"ServingTime\":\"05:13:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:06:38\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":9,\"AvgServiceTime\":\"00:06:30\",\"SLA\":0.00,\"LoggedTime\":\"01:42:12\",\"ServingTime\":\"00:58:30\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:43:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"19/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":16,\"AvgServiceTime\":\"00:08:39\",\"SLA\":0.00,\"LoggedTime\":\"05:37:54\",\"ServingTime\":\"02:18:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:19:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":62,\"AvgServiceTime\":\"00:06:20\",\"SLA\":0.00,\"LoggedTime\":\"07:35:37\",\"ServingTime\":\"06:33:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:02:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":68,\"AvgServiceTime\":\"00:09:30\",\"SLA\":0.00,\"LoggedTime\":\"23:57:02\",\"ServingTime\":\"10:46:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"13:10:38\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":31,\"AvgServiceTime\":\"00:12:39\",\"SLA\":0.00,\"LoggedTime\":\"07:11:34\",\"ServingTime\":\"06:32:29\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:39:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":35,\"AvgServiceTime\":\"00:07:57\",\"SLA\":0.00,\"LoggedTime\":\"06:16:03\",\"ServingTime\":\"04:38:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:37:21\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:33:20\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:33:20\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":87,\"AvgServiceTime\":\"00:03:33\",\"SLA\":0.00,\"LoggedTime\":\"06:34:25\",\"ServingTime\":\"05:09:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:25:19\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":66,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"LoggedTime\":\"08:50:21\",\"ServingTime\":\"07:25:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:25:15\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":70,\"AvgServiceTime\":\"00:02:33\",\"SLA\":0.00,\"LoggedTime\":\"06:38:35\",\"ServingTime\":\"02:58:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:40:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:03:46\",\"SLA\":0.00,\"LoggedTime\":\"06:35:17\",\"ServingTime\":\"04:27:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:07:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:31:01\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"20/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:06:08\",\"SLA\":0.00,\"LoggedTime\":\"00:44:11\",\"ServingTime\":\"00:12:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":88,\"AvgServiceTime\":\"00:07:47\",\"SLA\":0.00,\"LoggedTime\":\"12:32:21\",\"ServingTime\":\"11:25:02\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:07:19\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":41,\"AvgServiceTime\":\"00:08:17\",\"SLA\":0.00,\"LoggedTime\":\"07:18:30\",\"ServingTime\":\"05:39:51\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:38:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":32,\"AvgServiceTime\":\"00:12:01\",\"SLA\":0.00,\"LoggedTime\":\"07:26:38\",\"ServingTime\":\"06:24:43\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:01:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":44,\"AvgServiceTime\":\"00:07:26\",\"SLA\":0.00,\"LoggedTime\":\"08:18:17\",\"ServingTime\":\"05:27:44\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:50:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:29:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:29:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:04:41\",\"SLA\":0.00,\"LoggedTime\":\"06:59:52\",\"ServingTime\":\"05:33:07\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:26:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":61,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"LoggedTime\":\"08:57:14\",\"ServingTime\":\"07:08:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:49:03\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":42,\"AvgServiceTime\":\"00:03:33\",\"SLA\":0.00,\"LoggedTime\":\"06:23:54\",\"ServingTime\":\"02:29:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:54:48\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":55,\"AvgServiceTime\":\"00:05:39\",\"SLA\":0.00,\"LoggedTime\":\"06:41:14\",\"ServingTime\":\"05:11:15\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:29:59\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"21/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:31:01\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:05:20\",\"SLA\":0.00,\"LoggedTime\":\"05:30:28\",\"ServingTime\":\"02:40:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:50:19\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:37\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:37\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":33,\"AvgServiceTime\":\"00:06:08\",\"SLA\":0.00,\"LoggedTime\":\"16:02:44\",\"ServingTime\":\"03:22:30\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"12:40:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:12:32\",\"SLA\":0.00,\"LoggedTime\":\"01:24:05\",\"ServingTime\":\"00:50:08\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:33:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"22/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":24,\"AvgServiceTime\":\"00:14:39\",\"SLA\":0.00,\"LoggedTime\":\"07:13:19\",\"ServingTime\":\"05:51:40\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:08:08\",\"SLA\":0.00,\"LoggedTime\":\"00:27:38\",\"ServingTime\":\"09:38:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"14:49:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:06:45\",\"SLA\":0.00,\"LoggedTime\":\"07:24:36\",\"ServingTime\":\"05:38:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:46:18\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":34,\"AvgServiceTime\":\"00:11:51\",\"SLA\":0.00,\"LoggedTime\":\"07:32:57\",\"ServingTime\":\"06:43:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:49:52\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:31:01\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:11\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:11\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":82,\"AvgServiceTime\":\"00:04:36\",\"SLA\":0.00,\"LoggedTime\":\"06:58:56\",\"ServingTime\":\"06:17:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:40:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":49,\"AvgServiceTime\":\"00:06:46\",\"SLA\":0.00,\"LoggedTime\":\"08:03:03\",\"ServingTime\":\"05:31:36\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:31:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:03:33\",\"SLA\":0.00,\"LoggedTime\":\"07:11:10\",\"ServingTime\":\"02:40:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:30:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"23/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":98,\"AvgServiceTime\":\"00:10:40\",\"SLA\":0.00,\"LoggedTime\":\"22:05:41\",\"ServingTime\":\"17:26:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:38:47\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":41,\"AvgServiceTime\":\"00:05:32\",\"SLA\":0.00,\"LoggedTime\":\"06:37:51\",\"ServingTime\":\"03:47:07\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:50:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":47,\"AvgServiceTime\":\"00:07:57\",\"SLA\":0.00,\"LoggedTime\":\"07:32:17\",\"ServingTime\":\"06:14:19\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:17:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"03:47:35\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:47:35\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":43,\"AvgServiceTime\":\"00:06:09\",\"SLA\":0.00,\"LoggedTime\":\"06:32:50\",\"ServingTime\":\"04:25:03\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:07:47\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:03:28\",\"SLA\":0.00,\"LoggedTime\":\"06:52:41\",\"ServingTime\":\"03:07:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:45:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":43,\"AvgServiceTime\":\"00:05:32\",\"SLA\":0.00,\"LoggedTime\":\"06:37:07\",\"ServingTime\":\"03:58:07\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:39:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"24/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":20,\"AvgServiceTime\":\"00:08:47\",\"SLA\":0.00,\"LoggedTime\":\"06:43:22\",\"ServingTime\":\"02:55:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:47:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":63,\"AvgServiceTime\":\"00:06:13\",\"SLA\":0.00,\"LoggedTime\":\"08:03:05\",\"ServingTime\":\"06:32:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:30:59\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:06:43\",\"SLA\":0.00,\"LoggedTime\":\"06:50:49\",\"ServingTime\":\"05:02:21\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:48:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":39,\"AvgServiceTime\":\"00:09:06\",\"SLA\":0.00,\"LoggedTime\":\"07:27:02\",\"ServingTime\":\"05:55:04\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:31:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":28,\"AvgServiceTime\":\"00:10:11\",\"SLA\":0.00,\"LoggedTime\":\"07:38:25\",\"ServingTime\":\"04:45:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:52:53\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:02:35\",\"SLA\":0.00,\"LoggedTime\":\"02:36:39\",\"ServingTime\":\"00:05:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:31:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":84,\"AvgServiceTime\":\"00:04:14\",\"SLA\":0.00,\"LoggedTime\":\"07:14:05\",\"ServingTime\":\"05:56:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:17:09\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":59,\"AvgServiceTime\":\"00:08:16\",\"SLA\":0.00,\"LoggedTime\":\"08:49:58\",\"ServingTime\":\"08:08:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:41:34\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":67,\"AvgServiceTime\":\"00:03:31\",\"SLA\":0.00,\"LoggedTime\":\"06:59:51\",\"ServingTime\":\"03:56:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:03:29\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":72,\"AvgServiceTime\":\"00:04:30\",\"SLA\":0.00,\"LoggedTime\":\"06:56:52\",\"ServingTime\":\"05:24:04\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:32:48\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"25/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":42,\"AvgServiceTime\":\"00:07:56\",\"SLA\":0.00,\"LoggedTime\":\"07:34:57\",\"ServingTime\":\"05:33:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:01:41\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"01:16:50\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:16:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":53,\"AvgServiceTime\":\"00:06:38\",\"SLA\":0.00,\"LoggedTime\":\"09:34:13\",\"ServingTime\":\"05:52:06\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:42:07\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:06:35\",\"SLA\":0.00,\"LoggedTime\":\"06:36:44\",\"ServingTime\":\"05:29:36\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:07:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":35,\"AvgServiceTime\":\"00:12:04\",\"SLA\":0.00,\"LoggedTime\":\"16:44:53\",\"ServingTime\":\"07:02:31\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"09:42:22\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":26,\"AvgServiceTime\":\"00:09:35\",\"SLA\":0.00,\"LoggedTime\":\"05:53:17\",\"ServingTime\":\"04:09:15\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:44:02\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"02:53:38\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:53:38\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:04:21\",\"SLA\":0.00,\"LoggedTime\":\"07:38:40\",\"ServingTime\":\"05:08:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:29:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":19,\"AvgServiceTime\":\"00:12:22\",\"SLA\":0.00,\"LoggedTime\":\"06:48:44\",\"ServingTime\":\"03:55:03\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:53:41\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":71,\"AvgServiceTime\":\"00:06:47\",\"SLA\":0.00,\"LoggedTime\":\"09:00:11\",\"ServingTime\":\"08:02:14\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:57:57\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":32,\"AvgServiceTime\":\"00:04:28\",\"SLA\":0.00,\"LoggedTime\":\"06:22:19\",\"ServingTime\":\"02:22:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:59:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":54,\"AvgServiceTime\":\"00:04:50\",\"SLA\":0.00,\"LoggedTime\":\"06:52:21\",\"ServingTime\":\"04:21:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:31:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"26/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":52,\"AvgServiceTime\":\"00:08:09\",\"SLA\":0.00,\"LoggedTime\":\"07:40:02\",\"ServingTime\":\"07:04:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:35:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"07:54:20\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"07:54:20\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":50,\"AvgServiceTime\":\"00:07:43\",\"SLA\":0.00,\"LoggedTime\":\"07:35:39\",\"ServingTime\":\"06:26:34\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:09:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":46,\"AvgServiceTime\":\"00:05:40\",\"SLA\":0.00,\"LoggedTime\":\"06:28:28\",\"ServingTime\":\"04:21:08\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:07:20\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":38,\"AvgServiceTime\":\"00:08:14\",\"SLA\":0.00,\"LoggedTime\":\"06:49:33\",\"ServingTime\":\"05:13:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:36:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":29,\"AvgServiceTime\":\"00:06:06\",\"SLA\":0.00,\"LoggedTime\":\"05:47:53\",\"ServingTime\":\"02:57:14\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:50:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:14\",\"SLA\":0.00,\"LoggedTime\":\"04:46:51\",\"ServingTime\":\"00:00:29\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:46:22\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":53,\"AvgServiceTime\":\"00:04:31\",\"SLA\":0.00,\"LoggedTime\":\"09:39:51\",\"ServingTime\":\"03:59:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"05:39:52\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":22,\"AvgServiceTime\":\"00:17:37\",\"SLA\":0.00,\"LoggedTime\":\"07:51:51\",\"ServingTime\":\"06:27:53\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:23:58\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":56,\"AvgServiceTime\":\"00:08:26\",\"SLA\":0.00,\"LoggedTime\":\"09:20:25\",\"ServingTime\":\"07:52:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:27:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":33,\"AvgServiceTime\":\"00:04:23\",\"SLA\":0.00,\"LoggedTime\":\"06:08:28\",\"ServingTime\":\"02:25:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:43:18\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":51,\"AvgServiceTime\":\"00:05:26\",\"SLA\":0.00,\"LoggedTime\":\"06:44:41\",\"ServingTime\":\"04:37:33\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:07:08\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"27/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":43,\"AvgServiceTime\":\"00:08:45\",\"SLA\":0.00,\"LoggedTime\":\"07:27:38\",\"ServingTime\":\"06:16:56\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:10:42\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:48:26\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:48:26\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":49,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"LoggedTime\":\"07:36:59\",\"ServingTime\":\"05:30:08\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:06:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":29,\"AvgServiceTime\":\"00:10:25\",\"SLA\":0.00,\"LoggedTime\":\"07:02:56\",\"ServingTime\":\"05:02:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:00:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":49,\"AvgServiceTime\":\"00:07:52\",\"SLA\":0.00,\"LoggedTime\":\"07:55:22\",\"ServingTime\":\"06:25:55\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:29:27\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":29,\"AvgServiceTime\":\"00:09:13\",\"SLA\":0.00,\"LoggedTime\":\"05:58:24\",\"ServingTime\":\"04:27:41\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:30:43\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"07:09:35\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"07:09:35\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":84,\"AvgServiceTime\":\"00:04:00\",\"SLA\":0.00,\"LoggedTime\":\"07:11:25\",\"ServingTime\":\"05:36:35\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:34:50\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":27,\"AvgServiceTime\":\"00:11:45\",\"SLA\":0.00,\"LoggedTime\":\"07:32:38\",\"ServingTime\":\"05:17:28\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:15:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":55,\"AvgServiceTime\":\"00:09:18\",\"SLA\":0.00,\"LoggedTime\":\"09:07:11\",\"ServingTime\":\"08:31:55\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:35:16\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:03:46\",\"SLA\":0.00,\"LoggedTime\":\"06:33:49\",\"ServingTime\":\"02:16:04\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:17:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":59,\"AvgServiceTime\":\"00:04:56\",\"SLA\":0.00,\"LoggedTime\":\"06:31:35\",\"ServingTime\":\"04:51:39\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:39:56\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"28/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:31:01\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:31:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:07:31\",\"SLA\":0.00,\"LoggedTime\":\"05:07:26\",\"ServingTime\":\"03:45:47\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"04:31:05\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:31:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":27,\"AvgServiceTime\":\"00:07:14\",\"SLA\":0.00,\"LoggedTime\":\"04:19:56\",\"ServingTime\":\"03:15:25\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:04:31\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"29/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":37,\"AvgServiceTime\":\"00:10:47\",\"SLA\":0.00,\"LoggedTime\":\"07:41:07\",\"ServingTime\":\"06:39:27\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:01:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":41,\"AvgServiceTime\":\"00:09:25\",\"SLA\":0.00,\"LoggedTime\":\"07:26:57\",\"ServingTime\":\"06:26:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:00:46\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:08:32\",\"SLA\":0.00,\"LoggedTime\":\"06:57:26\",\"ServingTime\":\"05:07:35\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:49:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":34,\"AvgServiceTime\":\"00:12:21\",\"SLA\":0.00,\"LoggedTime\":\"07:42:50\",\"ServingTime\":\"06:59:55\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"02:54:55\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:54:55\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":45,\"AvgServiceTime\":\"00:05:10\",\"SLA\":0.00,\"LoggedTime\":\"06:27:18\",\"ServingTime\":\"03:53:03\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:34:15\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":29,\"AvgServiceTime\":\"00:12:03\",\"SLA\":0.00,\"LoggedTime\":\"07:58:56\",\"ServingTime\":\"05:49:53\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:09:03\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":48,\"AvgServiceTime\":\"00:03:32\",\"SLA\":0.00,\"LoggedTime\":\"07:02:42\",\"ServingTime\":\"02:49:37\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:13:05\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":64,\"AvgServiceTime\":\"00:05:12\",\"SLA\":0.00,\"LoggedTime\":\"06:50:12\",\"ServingTime\":\"05:33:23\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:16:49\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"30/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:10:34\",\"SLA\":0.00,\"LoggedTime\":\"07:19:06\",\"ServingTime\":\"05:17:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:02:01\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:10:27\",\"SLA\":0.00,\"LoggedTime\":\"07:32:36\",\"ServingTime\":\"06:16:18\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:16:18\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"LoggedTime\":\"07:44:29\",\"ServingTime\":\"05:59:33\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:44:56\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":30,\"AvgServiceTime\":\"00:09:42\",\"SLA\":0.00,\"LoggedTime\":\"07:03:15\",\"ServingTime\":\"04:51:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:11:53\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":23,\"AvgServiceTime\":\"00:15:39\",\"SLA\":0.00,\"LoggedTime\":\"07:35:34\",\"ServingTime\":\"06:00:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:35:23\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:59\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":60,\"AvgServiceTime\":\"00:04:33\",\"SLA\":0.00,\"LoggedTime\":\"06:55:39\",\"ServingTime\":\"04:33:55\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"02:21:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":41,\"AvgServiceTime\":\"00:09:38\",\"SLA\":0.00,\"LoggedTime\":\"07:56:55\",\"ServingTime\":\"06:35:22\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":49,\"AvgServiceTime\":\"00:03:26\",\"SLA\":0.00,\"LoggedTime\":\"07:15:13\",\"ServingTime\":\"02:48:40\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:26:33\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":61,\"AvgServiceTime\":\"00:04:58\",\"SLA\":0.00,\"LoggedTime\":\"06:39:11\",\"ServingTime\":\"05:03:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:35:51\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"Date\":\"31/07/2022\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:01:44 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:06:37 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:10-74|10-73|30-73|28-73|2-74|6-73|22-73|33-73|60-73|3-73|41-73|5-73|25-74|9-74|54-73|36-73|26-73|21-74|51-73|21-73|12-74|17-74|19-73|42-73|19-74|12-73|11-74|18-74|15-73|53-73|18-73|27-73|7-74|39-73|57-73|24-74|61-73|16-73|1-73|1-74|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:06:38 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":138,\"AvgServiceTime\":\"00:12:12\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 14:09:04\",\"ServingPercentage\":73.64,\"BackendPercentage\":0.00,\"IdlePercentage\":26.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"07:44:29\",\"ServingPercentage\":77.41,\"BackendPercentage\":0.00,\"IdlePercentage\":22.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":527,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 16:23:14\",\"ServingPercentage\":56.22,\"BackendPercentage\":0.00,\"IdlePercentage\":43.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":1504,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 21:49:31\",\"ServingPercentage\":32.73,\"BackendPercentage\":0.00,\"IdlePercentage\":67.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:25\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"1 day(s) 20:48:43\",\"ServingPercentage\":0.21,\"BackendPercentage\":0.00,\"IdlePercentage\":99.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":1298,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 06:04:43\",\"ServingPercentage\":76.14,\"BackendPercentage\":0.00,\"IdlePercentage\":23.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":1742,\"AvgServiceTime\":\"00:04:08\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 22:04:01\",\"ServingPercentage\":72.42,\"BackendPercentage\":0.00,\"IdlePercentage\":27.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":130,\"AvgServiceTime\":\"00:16:20\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 14:28:53\",\"ServingPercentage\":56.64,\"BackendPercentage\":0.00,\"IdlePercentage\":43.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":1536,\"AvgServiceTime\":\"00:04:10\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 03:30:57\",\"ServingPercentage\":72.40,\"BackendPercentage\":0.00,\"IdlePercentage\":27.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":1095,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"8 day(s) 06:03:32\",\"ServingPercentage\":64.71,\"BackendPercentage\":0.00,\"IdlePercentage\":35.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":176,\"AvgServiceTime\":\"00:05:02\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 00:00:09\",\"ServingPercentage\":61.68,\"BackendPercentage\":0.00,\"IdlePercentage\":38.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":635,\"AvgServiceTime\":\"00:06:19\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"4 day(s) 12:10:22\",\"ServingPercentage\":61.94,\"BackendPercentage\":0.00,\"IdlePercentage\":38.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":936,\"AvgServiceTime\":\"00:07:35\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"6 day(s) 15:05:55\",\"ServingPercentage\":74.40,\"BackendPercentage\":0.00,\"IdlePercentage\":25.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":667,\"AvgServiceTime\":\"00:07:59\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 17:12:18\",\"ServingPercentage\":78.55,\"BackendPercentage\":0.00,\"IdlePercentage\":21.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":726,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 21:21:06\",\"ServingPercentage\":72.69,\"BackendPercentage\":0.00,\"IdlePercentage\":27.31,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":204,\"AvgServiceTime\":\"00:09:04\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:42:50\",\"ServingPercentage\":81.81,\"BackendPercentage\":0.00,\"IdlePercentage\":18.19,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"SHAHID300\",\"REZA537\",\"MARYAM654\",\"aya953\",\"SALEH1128\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"SOLIMAN1346\",\"JUANVIE1375\",\"SOUKAINA1339\",\"HASSAN1378\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"MOHAMED1453\",\"ABDULLA1484\",\"SARA1524\",\"COVIDTEST\",\"BUBAKR1549\",\"UMER1024\",\"Hasnat1576\",\"Training\",\"Zakir9005\",\"Abdu1652\",\"C1\",\"BASHIR1053\",\"MNAEEM1319\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"MARWA843\",\"SAMTA569\",\"Hamda1601\"],\"TicketServed\":[4,936,0,0,36,1095,0,0,667,0,726,130,0,0,0,0,0,635,0,0,0,1742,0,204,138,0,1504,1536,0,0,0,0,527,0,0,0,176,1298],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.21,74.40,0.00,0.00,77.41,64.71,0.00,0.00,78.55,0.00,72.69,56.64,0.00,0.00,0.00,0.00,0.00,61.94,0.00,0.00,0.00,72.42,0.00,81.81,73.64,0.00,32.73,72.40,0.00,0.00,0.00,0.00,56.22,0.00,0.00,0.00,61.68,76.14],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[99.79,25.60,0.00,0.00,22.59,35.29,0.00,0.00,21.45,0.00,27.31,43.36,0.00,0.00,0.00,0.00,0.00,38.06,0.00,0.00,0.00,27.58,0.00,18.19,26.36,0.00,67.27,27.60,0.00,0.00,0.00,0.00,43.78,0.00,0.00,0.00,38.32,23.86],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:06:43 PM | Request Received getReportData=> fid: 73|74|82|97| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 159-U | Client IP: 10.39.1.12 5/22/2023 10:07:21 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.39.1.12 5/22/2023 10:07:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.39.1.12 5/22/2023 10:07:23 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 10.39.1.12 5/22/2023 10:07:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 10.39.1.12 5/22/2023 10:07:29 PM | Request Received onLoginClick=> userName: r | Client IP: 10.39.1.12 5/22/2023 10:07:29 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"AWCFS9DHX4"} | Client IP: 10.39.1.12 5/22/2023 10:07:29 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Request Received getDashboardList=> userId: 118, languageCode:Ar | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Request Received getDashboardList=> userId: 118, languageCode:Ar | Client IP: 10.39.1.12 5/22/2023 10:07:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 10:07:31 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.39.1.12 5/22/2023 10:07:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 10:07:39 PM | Request Received getDashboardList=> userId: 118, languageCode:Ar | Client IP: 10.39.1.12 5/22/2023 10:07:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"}] | Client IP: 10.39.1.12 5/22/2023 10:07:40 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-05-22 fto: 2023-05-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 10:07:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 10:08:01 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-07-01 fto: 2022-07-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.39.1.12 5/22/2023 10:08:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.39.1.12 5/22/2023 10:08:13 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 10:08:13 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:08:17 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 10:08:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت الخمول٪\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"22\",\"TicketServed\":345,\"AvgServiceTime\":\"00:00:55\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"3 day(s) 12:21:04\",\"ServingPercentage\":6.27,\"BackendPercentage\":0.00,\"IdlePercentage\":93.73,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"4\",\"TicketServed\":280,\"AvgServiceTime\":\"00:12:04\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"9 day(s) 01:10:02\",\"ServingPercentage\":25.94,\"BackendPercentage\":0.00,\"IdlePercentage\":74.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"A.alhammadi\",\"TicketServed\":65,\"AvgServiceTime\":\"00:04:40\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"19:55:44\",\"ServingPercentage\":25.37,\"BackendPercentage\":0.00,\"IdlePercentage\":74.63,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"A.alhosani\",\"TicketServed\":143,\"AvgServiceTime\":\"00:04:01\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"2 day(s) 23:51:20\",\"ServingPercentage\":13.35,\"BackendPercentage\":0.00,\"IdlePercentage\":86.65,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"a.alhuti\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"a.alnabooda\",\"TicketServed\":35,\"AvgServiceTime\":\"00:16:25\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 20:10:34\",\"ServingPercentage\":21.68,\"BackendPercentage\":0.00,\"IdlePercentage\":78.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"A.Malallh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"A.rahman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"a.shuhail\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"abbas.almulla\",\"TicketServed\":51,\"AvgServiceTime\":\"00:20:10\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"2 day(s) 11:39:29\",\"ServingPercentage\":28.74,\"BackendPercentage\":0.00,\"IdlePercentage\":71.26,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Abdalla.Alhammadi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Abdalla.H\",\"TicketServed\":108,\"AvgServiceTime\":\"00:00:26\",\"SLA\":0.00,\"DaysWorked\":7,\"LoggedTime\":\"1 day(s) 20:55:54\",\"ServingPercentage\":1.76,\"BackendPercentage\":0.00,\"IdlePercentage\":98.24,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Abdelrahim.Yousif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Abdu samad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":138,\"AvgServiceTime\":\"00:12:12\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 14:09:04\",\"ServingPercentage\":73.64,\"BackendPercentage\":0.00,\"IdlePercentage\":26.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"ABDUL\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Abdul kallikkal\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Abdulla\",\"TicketServed\":1775,\"AvgServiceTime\":\"00:04:48\",\"SLA\":0.00,\"DaysWorked\":25,\"LoggedTime\":\"7 day(s) 15:52:16\",\"ServingPercentage\":77.33,\"BackendPercentage\":10.86,\"IdlePercentage\":11.81,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Abdulla.M\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Abdulla.Yousif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"abdullah.ibraheem\",\"TicketServed\":79,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 10:00:25\",\"ServingPercentage\":38.46,\"BackendPercentage\":0.00,\"IdlePercentage\":61.54,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Abdulrahman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Abdulrahman\",\"TicketServed\":781,\"AvgServiceTime\":\"00:03:40\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 06:27:02\",\"ServingPercentage\":31.75,\"BackendPercentage\":0.00,\"IdlePercentage\":68.25,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Abdulrahman.Alhosani\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"abdulrahman.jasim\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Adel.K\",\"TicketServed\":130,\"AvgServiceTime\":\"00:18:04\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"6 day(s) 22:45:05\",\"ServingPercentage\":23.49,\"BackendPercentage\":0.00,\"IdlePercentage\":76.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Adnan Abdul\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"AFNAN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Afnana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"AFRA.ALMAZMI\",\"TicketServed\":8,\"AvgServiceTime\":\"00:02:15\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"16:23:07\",\"ServingPercentage\":1.84,\"BackendPercentage\":0.00,\"IdlePercentage\":98.16,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ahamad Shabad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ahlam Nasser\",\"TicketServed\":296,\"AvgServiceTime\":\"00:03:59\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"3 day(s) 08:00:31\",\"ServingPercentage\":24.61,\"BackendPercentage\":0.00,\"IdlePercentage\":75.39,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"ahmad.m\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Ahmed\",\"TicketServed\":260,\"AvgServiceTime\":\"00:07:07\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"4 day(s) 11:09:52\",\"ServingPercentage\":28.80,\"BackendPercentage\":0.12,\"IdlePercentage\":71.07,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Ahmed\",\"TicketServed\":68,\"AvgServiceTime\":\"00:43:01\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"4 day(s) 22:52:28\",\"ServingPercentage\":41.03,\"BackendPercentage\":0.00,\"IdlePercentage\":58.97,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ahmed Saeed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"Ahmed.Abdo\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Ahmed.Alali\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Ahmed.Essa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Ahmed.Sultan\",\"TicketServed\":172,\"AvgServiceTime\":\"00:10:18\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"2 day(s) 18:54:33\",\"ServingPercentage\":44.18,\"BackendPercentage\":0.00,\"IdlePercentage\":55.82,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"AHMED_HM\",\"TicketServed\":256,\"AvgServiceTime\":\"00:13:37\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"6 day(s) 12:48:41\",\"ServingPercentage\":37.07,\"BackendPercentage\":0.00,\"IdlePercentage\":62.93,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"AISHA.YAQOUB\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"alaa_aa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Alhan\",\"TicketServed\":25,\"AvgServiceTime\":\"00:02:28\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"17:27:26\",\"ServingPercentage\":5.89,\"BackendPercentage\":0.00,\"IdlePercentage\":94.11,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Ali\",\"TicketServed\":2439,\"AvgServiceTime\":\"00:02:15\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"7 day(s) 06:32:41\",\"ServingPercentage\":52.52,\"BackendPercentage\":0.00,\"IdlePercentage\":47.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Ali\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"ALI.ALARYANI\",\"TicketServed\":99,\"AvgServiceTime\":\"00:11:41\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"2 day(s) 03:21:20\",\"ServingPercentage\":37.54,\"BackendPercentage\":0.00,\"IdlePercentage\":62.46,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"ALI.DARWISH\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"ali_salem\",\"TicketServed\":47,\"AvgServiceTime\":\"00:20:27\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"8 day(s) 10:34:07\",\"ServingPercentage\":7.91,\"BackendPercentage\":0.00,\"IdlePercentage\":92.09,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":205,\"AvgServiceTime\":\"00:04:57\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"1 day(s) 16:41:42\",\"ServingPercentage\":41.61,\"BackendPercentage\":0.00,\"IdlePercentage\":58.39,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"alia.jasim\",\"TicketServed\":17,\"AvgServiceTime\":\"00:19:11\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"2 day(s) 20:59:27\",\"ServingPercentage\":7.88,\"BackendPercentage\":0.00,\"IdlePercentage\":92.12,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Almas\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"Almas.f\",\"TicketServed\":365,\"AvgServiceTime\":\"00:06:45\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 11:10:38\",\"ServingPercentage\":26.48,\"BackendPercentage\":0.00,\"IdlePercentage\":73.52,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Alya.alhammadi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"12:41:23\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":1232,\"AvgServiceTime\":\"00:03:58\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 20:26:29\",\"ServingPercentage\":49.61,\"BackendPercentage\":0.00,\"IdlePercentage\":50.39,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Amer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Amina\",\"TicketServed\":536,\"AvgServiceTime\":\"00:12:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"7 day(s) 09:52:55\",\"ServingPercentage\":64.24,\"BackendPercentage\":5.40,\"IdlePercentage\":30.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"AMIR\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Amir.salim\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Ammar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Amna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ancila Susan\",\"TicketServed\":85,\"AvgServiceTime\":\"00:27:28\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"3 day(s) 06:44:09\",\"ServingPercentage\":49.45,\"BackendPercentage\":0.00,\"IdlePercentage\":50.55,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Andrija Brstina\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Aneeka\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"aneesa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Anoud\",\"TicketServed\":1250,\"AvgServiceTime\":\"00:01:59\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"7 day(s) 23:03:37\",\"ServingPercentage\":21.65,\"BackendPercentage\":0.00,\"IdlePercentage\":78.35,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Anoud\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"ANOUD\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"ANSARI\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"ARAMEX\",\"TicketServed\":55,\"AvgServiceTime\":\"00:07:38\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"3 day(s) 16:34:05\",\"ServingPercentage\":7.91,\"BackendPercentage\":0.00,\"IdlePercentage\":92.09,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"ARIEL\",\"TicketServed\":250,\"AvgServiceTime\":\"00:17:02\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"4 day(s) 14:01:17\",\"ServingPercentage\":64.52,\"BackendPercentage\":0.00,\"IdlePercentage\":35.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ariyil Muthalib\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Ashif\",\"TicketServed\":665,\"AvgServiceTime\":\"00:08:23\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"6 day(s) 13:53:05\",\"ServingPercentage\":58.97,\"BackendPercentage\":0.00,\"IdlePercentage\":41.03,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Ashif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Ashik\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ashraf Abdel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Asma Hassan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"atif\",\"TicketServed\":8,\"AvgServiceTime\":\"00:12:07\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"10:20:01\",\"ServingPercentage\":15.65,\"BackendPercentage\":0.00,\"IdlePercentage\":84.35,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"atif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Atta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":36,\"AvgServiceTime\":\"00:09:59\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"07:44:29\",\"ServingPercentage\":77.41,\"BackendPercentage\":0.00,\"IdlePercentage\":22.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"AYESHA\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"AYESHA\",\"TicketServed\":166,\"AvgServiceTime\":\"00:05:57\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 10:04:26\",\"ServingPercentage\":10.71,\"BackendPercentage\":0.00,\"IdlePercentage\":89.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Aysha Bawazeer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Azza Ali\",\"TicketServed\":152,\"AvgServiceTime\":\"00:04:39\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"3 day(s) 15:21:32\",\"ServingPercentage\":13.52,\"BackendPercentage\":0.00,\"IdlePercentage\":86.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"b.alali\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"badreya\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":527,\"AvgServiceTime\":\"00:04:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 16:23:14\",\"ServingPercentage\":56.22,\"BackendPercentage\":0.00,\"IdlePercentage\":43.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":1504,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 21:49:31\",\"ServingPercentage\":32.73,\"BackendPercentage\":0.00,\"IdlePercentage\":67.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Basma\",\"TicketServed\":36,\"AvgServiceTime\":\"00:05:30\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"11:53:37\",\"ServingPercentage\":27.79,\"BackendPercentage\":0.00,\"IdlePercentage\":72.21,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"Basma\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Berna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":1356,\"AvgServiceTime\":\"00:07:02\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"8 day(s) 12:28:07\",\"ServingPercentage\":77.82,\"BackendPercentage\":0.00,\"IdlePercentage\":22.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Bijin\",\"TicketServed\":825,\"AvgServiceTime\":\"00:04:26\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"4 day(s) 04:47:32\",\"ServingPercentage\":60.53,\"BackendPercentage\":7.98,\"IdlePercentage\":31.49,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"bpradhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:31:01\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:31:10\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"c1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"c1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"c1\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:05\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"01:08:55\",\"ServingPercentage\":0.12,\"BackendPercentage\":0.00,\"IdlePercentage\":99.88,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"c1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:25\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"1 day(s) 20:48:43\",\"ServingPercentage\":0.21,\"BackendPercentage\":0.00,\"IdlePercentage\":99.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"c1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C1\",\"TicketServed\":278,\"AvgServiceTime\":\"00:11:00\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"5 day(s) 21:19:11\",\"ServingPercentage\":36.08,\"BackendPercentage\":0.00,\"IdlePercentage\":63.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CITRON\",\"OperatorName\":\"C1\",\"TicketServed\":40,\"AvgServiceTime\":\"00:01:39\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 05:14:55\",\"ServingPercentage\":3.76,\"BackendPercentage\":0.00,\"IdlePercentage\":96.24,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C2\",\"TicketServed\":141,\"AvgServiceTime\":\"00:12:28\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"3 day(s) 05:15:33\",\"ServingPercentage\":37.96,\"BackendPercentage\":0.00,\"IdlePercentage\":62.04,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CITRON\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"C3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C3\",\"TicketServed\":537,\"AvgServiceTime\":\"00:03:09\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"5 day(s) 10:56:54\",\"ServingPercentage\":21.59,\"BackendPercentage\":0.00,\"IdlePercentage\":78.41,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C3\",\"TicketServed\":438,\"AvgServiceTime\":\"00:07:38\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 04:53:14\",\"ServingPercentage\":55.23,\"BackendPercentage\":0.00,\"IdlePercentage\":44.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"c4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C4\",\"TicketServed\":151,\"AvgServiceTime\":\"00:16:52\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 20:29:36\",\"ServingPercentage\":36.45,\"BackendPercentage\":0.00,\"IdlePercentage\":63.55,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"C5\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"C5\",\"TicketServed\":186,\"AvgServiceTime\":\"00:10:32\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"5 day(s) 05:44:21\",\"ServingPercentage\":25.98,\"BackendPercentage\":0.00,\"IdlePercentage\":74.02,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C5\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"C6\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C6\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"c7\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"C7\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"c8\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Celestamine\",\"TicketServed\":59,\"AvgServiceTime\":\"00:02:43\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"13:14:25\",\"ServingPercentage\":20.23,\"BackendPercentage\":0.00,\"IdlePercentage\":79.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Celestamine\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Christine\",\"TicketServed\":738,\"AvgServiceTime\":\"00:03:35\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 06:16:38\",\"ServingPercentage\":29.42,\"BackendPercentage\":0.00,\"IdlePercentage\":70.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Christine\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Clement\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Clement\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"dana.tammam\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"dastagir\",\"TicketServed\":85,\"AvgServiceTime\":\"00:05:07\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"17:02:02\",\"ServingPercentage\":42.64,\"BackendPercentage\":0.00,\"IdlePercentage\":57.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"dastagir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"dastagir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Dastagir Ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Daus\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Dawit Teclai\",\"TicketServed\":204,\"AvgServiceTime\":\"00:08:21\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"3 day(s) 08:14:03\",\"ServingPercentage\":35.41,\"BackendPercentage\":0.00,\"IdlePercentage\":64.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Deepak\",\"TicketServed\":446,\"AvgServiceTime\":\"00:06:38\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"3 day(s) 14:53:11\",\"ServingPercentage\":56.77,\"BackendPercentage\":0.14,\"IdlePercentage\":43.09,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Deepti\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Dilushika\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Dina\",\"TicketServed\":663,\"AvgServiceTime\":\"00:07:27\",\"SLA\":0.00,\"DaysWorked\":25,\"LoggedTime\":\"7 day(s) 12:36:24\",\"ServingPercentage\":45.65,\"BackendPercentage\":0.76,\"IdlePercentage\":53.59,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Do\",\"TicketServed\":57,\"AvgServiceTime\":\"00:02:49\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"6 day(s) 12:47:25\",\"ServingPercentage\":1.71,\"BackendPercentage\":0.00,\"IdlePercentage\":98.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Donabelle Mamitag\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Dorinda\",\"TicketServed\":1380,\"AvgServiceTime\":\"00:03:15\",\"SLA\":0.00,\"DaysWorked\":27,\"LoggedTime\":\"7 day(s) 10:04:16\",\"ServingPercentage\":42.19,\"BackendPercentage\":0.00,\"IdlePercentage\":57.81,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Dorinda\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":1821,\"AvgServiceTime\":\"00:07:26\",\"SLA\":0.00,\"DaysWorked\":26,\"LoggedTime\":\"12 day(s) 22:12:06\",\"ServingPercentage\":72.83,\"BackendPercentage\":0.00,\"IdlePercentage\":27.17,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"EHSAN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"eisa.hussain\",\"TicketServed\":409,\"AvgServiceTime\":\"00:08:25\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 08:41:59\",\"ServingPercentage\":54.85,\"BackendPercentage\":0.00,\"IdlePercentage\":45.15,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Ekram Abdulrahman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Elsamani\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Elsamani\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"elsayda\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"elsayda\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Elsayeda\",\"TicketServed\":2503,\"AvgServiceTime\":\"00:01:49\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 02:33:27\",\"ServingPercentage\":52.00,\"BackendPercentage\":0.00,\"IdlePercentage\":48.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"eman.jumaa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"01:33:02\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":3237,\"AvgServiceTime\":\"00:01:29\",\"SLA\":0.00,\"DaysWorked\":27,\"LoggedTime\":\"11 day(s) 14:17:44\",\"ServingPercentage\":28.83,\"BackendPercentage\":0.00,\"IdlePercentage\":71.17,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"EYMSOLANKI\",\"TicketServed\":189,\"AvgServiceTime\":\"00:14:00\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"3 day(s) 16:29:46\",\"ServingPercentage\":49.84,\"BackendPercentage\":0.00,\"IdlePercentage\":50.16,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"fahad.alhashmi\",\"TicketServed\":1,\"AvgServiceTime\":\"00:22:39\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"11:09:20\",\"ServingPercentage\":3.38,\"BackendPercentage\":0.00,\"IdlePercentage\":96.62,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Faisal\",\"TicketServed\":712,\"AvgServiceTime\":\"00:09:12\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"9 day(s) 06:51:02\",\"ServingPercentage\":49.01,\"BackendPercentage\":0.00,\"IdlePercentage\":50.99,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"faisal_m\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":906,\"AvgServiceTime\":\"00:07:07\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"6 day(s) 05:02:55\",\"ServingPercentage\":72.16,\"BackendPercentage\":0.00,\"IdlePercentage\":27.84,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Farah\",\"TicketServed\":840,\"AvgServiceTime\":\"00:05:56\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"7 day(s) 23:11:44\",\"ServingPercentage\":43.52,\"BackendPercentage\":0.81,\"IdlePercentage\":55.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Faran\",\"TicketServed\":106,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"DaysWorked\":6,\"LoggedTime\":\"1 day(s) 08:25:06\",\"ServingPercentage\":36.70,\"BackendPercentage\":0.04,\"IdlePercentage\":63.26,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"fatima.alamiri\",\"TicketServed\":53,\"AvgServiceTime\":\"00:15:43\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"2 day(s) 23:38:28\",\"ServingPercentage\":19.40,\"BackendPercentage\":0.00,\"IdlePercentage\":80.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"FATIMA.MOHAMMED\",\"TicketServed\":1,\"AvgServiceTime\":\"00:02:55\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 04:48:19\",\"ServingPercentage\":0.17,\"BackendPercentage\":0.00,\"IdlePercentage\":99.83,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"fatima.musabeh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Fayas\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Fayas\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Francisco\",\"TicketServed\":288,\"AvgServiceTime\":\"00:11:11\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"7 day(s) 16:30:37\",\"ServingPercentage\":29.13,\"BackendPercentage\":0.39,\"IdlePercentage\":70.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Geraldine Cabrera\",\"TicketServed\":1157,\"AvgServiceTime\":\"00:00:45\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"5 day(s) 00:00:09\",\"ServingPercentage\":12.08,\"BackendPercentage\":0.00,\"IdlePercentage\":87.92,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Ghareeb\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Ghassan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Ghassan\",\"TicketServed\":335,\"AvgServiceTime\":\"00:03:14\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"1 day(s) 10:13:12\",\"ServingPercentage\":53.01,\"BackendPercentage\":0.00,\"IdlePercentage\":46.99,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"gretta\",\"TicketServed\":8,\"AvgServiceTime\":\"00:14:46\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"10:20:46\",\"ServingPercentage\":19.03,\"BackendPercentage\":0.00,\"IdlePercentage\":80.97,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"gretta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Habib\",\"TicketServed\":308,\"AvgServiceTime\":\"00:12:46\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"5 day(s) 15:46:17\",\"ServingPercentage\":48.28,\"BackendPercentage\":0.00,\"IdlePercentage\":51.72,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAJER390\",\"TicketServed\":1326,\"AvgServiceTime\":\"00:03:43\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"5 day(s) 13:56:34\",\"ServingPercentage\":61.49,\"BackendPercentage\":0.00,\"IdlePercentage\":38.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Hala\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HALA885\",\"TicketServed\":1650,\"AvgServiceTime\":\"00:04:52\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"7 day(s) 06:39:14\",\"ServingPercentage\":76.70,\"BackendPercentage\":0.00,\"IdlePercentage\":23.30,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"hamad.alhammadi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"hamda.alketbi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":1298,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 06:04:43\",\"ServingPercentage\":76.14,\"BackendPercentage\":0.00,\"IdlePercentage\":23.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAMDA926\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Hamdi\",\"TicketServed\":2332,\"AvgServiceTime\":\"00:01:57\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 04:38:41\",\"ServingPercentage\":51.07,\"BackendPercentage\":0.00,\"IdlePercentage\":48.93,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Hammad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Hanan.saeed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Haneen\",\"TicketServed\":443,\"AvgServiceTime\":\"00:01:04\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"4 day(s) 09:10:42\",\"ServingPercentage\":7.54,\"BackendPercentage\":0.00,\"IdlePercentage\":92.46,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"HANEEN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"HANEEN\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:03\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"01:14:13\",\"ServingPercentage\":0.22,\"BackendPercentage\":0.00,\"IdlePercentage\":99.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":1742,\"AvgServiceTime\":\"00:04:08\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 22:04:01\",\"ServingPercentage\":72.42,\"BackendPercentage\":0.00,\"IdlePercentage\":27.58,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Hassan\",\"TicketServed\":356,\"AvgServiceTime\":\"00:01:04\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"3 day(s) 12:17:09\",\"ServingPercentage\":7.52,\"BackendPercentage\":0.00,\"IdlePercentage\":92.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"HASSAN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Hassan\",\"TicketServed\":80,\"AvgServiceTime\":\"00:00:20\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"10:16:31\",\"ServingPercentage\":4.38,\"BackendPercentage\":0.00,\"IdlePercentage\":95.62,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Hassan Ali\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Hassan Ali\",\"TicketServed\":10,\"AvgServiceTime\":\"00:01:22\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"06:17:14\",\"ServingPercentage\":3.63,\"BackendPercentage\":0.00,\"IdlePercentage\":96.37,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Hassan Ghuloom\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"hassan.salim\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":130,\"AvgServiceTime\":\"00:16:20\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 14:28:53\",\"ServingPercentage\":56.64,\"BackendPercentage\":0.00,\"IdlePercentage\":43.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"HassanALi\",\"TicketServed\":1071,\"AvgServiceTime\":\"00:01:32\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 06:25:34\",\"ServingPercentage\":18.27,\"BackendPercentage\":0.00,\"IdlePercentage\":81.73,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Hayat.alattar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Henry Jay\",\"TicketServed\":2251,\"AvgServiceTime\":\"00:02:01\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"7 day(s) 03:23:56\",\"ServingPercentage\":44.23,\"BackendPercentage\":0.00,\"IdlePercentage\":55.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"huda.almazmi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"hussain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Hussain Ahmad\",\"TicketServed\":149,\"AvgServiceTime\":\"00:19:05\",\"SLA\":0.00,\"DaysWorked\":25,\"LoggedTime\":\"5 day(s) 01:00:01\",\"ServingPercentage\":39.18,\"BackendPercentage\":0.00,\"IdlePercentage\":60.82,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Ibrahim\",\"TicketServed\":205,\"AvgServiceTime\":\"00:08:50\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"2 day(s) 07:57:06\",\"ServingPercentage\":54.00,\"BackendPercentage\":0.00,\"IdlePercentage\":46.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":715,\"AvgServiceTime\":\"00:04:45\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"3 day(s) 11:19:42\",\"ServingPercentage\":67.99,\"BackendPercentage\":0.00,\"IdlePercentage\":32.01,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"IMRAN\",\"TicketServed\":2420,\"AvgServiceTime\":\"00:02:43\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"9 day(s) 05:35:41\",\"ServingPercentage\":49.47,\"BackendPercentage\":0.00,\"IdlePercentage\":50.53,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":136,\"AvgServiceTime\":\"00:12:53\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:49:54\",\"ServingPercentage\":77.21,\"BackendPercentage\":0.00,\"IdlePercentage\":22.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"INDRAJITH\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Iqbal\",\"TicketServed\":81,\"AvgServiceTime\":\"00:02:38\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"3 day(s) 12:08:22\",\"ServingPercentage\":4.25,\"BackendPercentage\":0.00,\"IdlePercentage\":95.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Iqbal\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Isaac Rivera\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Istiya.ahmad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Jaber\",\"TicketServed\":361,\"AvgServiceTime\":\"00:02:36\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"3 day(s) 14:34:49\",\"ServingPercentage\":18.13,\"BackendPercentage\":2.42,\"IdlePercentage\":79.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"jamal.mohd\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"jasim.o\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Jasim.Robari\",\"TicketServed\":212,\"AvgServiceTime\":\"00:08:29\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"2 day(s) 23:50:10\",\"ServingPercentage\":41.78,\"BackendPercentage\":0.00,\"IdlePercentage\":58.22,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Jasmin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Jassim\",\"TicketServed\":95,\"AvgServiceTime\":\"00:16:01\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"2 day(s) 22:26:30\",\"ServingPercentage\":36.02,\"BackendPercentage\":0.00,\"IdlePercentage\":63.98,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"javed\",\"TicketServed\":6,\"AvgServiceTime\":\"00:20:39\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"02:36:49\",\"ServingPercentage\":79.04,\"BackendPercentage\":0.00,\"IdlePercentage\":20.96,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"javed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Jawaher.mohammed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Jenan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Jenipher\",\"TicketServed\":280,\"AvgServiceTime\":\"00:06:55\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"2 day(s) 06:29:17\",\"ServingPercentage\":59.29,\"BackendPercentage\":2.43,\"IdlePercentage\":38.28,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"JIBIN\",\"TicketServed\":1329,\"AvgServiceTime\":\"00:02:36\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"5 day(s) 21:17:29\",\"ServingPercentage\":40.87,\"BackendPercentage\":0.00,\"IdlePercentage\":59.13,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Jiyas Valappil\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Jocelyn\",\"TicketServed\":962,\"AvgServiceTime\":\"00:07:40\",\"SLA\":0.00,\"DaysWorked\":26,\"LoggedTime\":\"8 day(s) 02:18:42\",\"ServingPercentage\":63.26,\"BackendPercentage\":0.00,\"IdlePercentage\":36.74,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Joel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"MAJID AL FUTTAIM\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Josephine\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Josephine\",\"TicketServed\":214,\"AvgServiceTime\":\"00:00:39\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"1 day(s) 15:27:33\",\"ServingPercentage\":5.91,\"BackendPercentage\":0.00,\"IdlePercentage\":94.09,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Josephine\",\"TicketServed\":92,\"AvgServiceTime\":\"00:02:06\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"06:58:39\",\"ServingPercentage\":46.47,\"BackendPercentage\":0.00,\"IdlePercentage\":53.53,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"joshi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Joslin\",\"TicketServed\":297,\"AvgServiceTime\":\"00:18:39\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 04:41:03\",\"ServingPercentage\":62.14,\"BackendPercentage\":0.00,\"IdlePercentage\":37.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Josline\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"JOYANE\",\"TicketServed\":268,\"AvgServiceTime\":\"00:12:44\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"5 day(s) 09:33:44\",\"ServingPercentage\":43.92,\"BackendPercentage\":0.22,\"IdlePercentage\":55.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Junaid\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"K.almarzooqi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Kathryn\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Kathryn\",\"TicketServed\":492,\"AvgServiceTime\":\"00:13:26\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"6 day(s) 21:18:14\",\"ServingPercentage\":66.67,\"BackendPercentage\":0.00,\"IdlePercentage\":33.33,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Khadija.khalil\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Khadir Bux\",\"TicketServed\":215,\"AvgServiceTime\":\"00:07:39\",\"SLA\":0.00,\"DaysWorked\":27,\"LoggedTime\":\"5 day(s) 18:36:04\",\"ServingPercentage\":19.78,\"BackendPercentage\":0.00,\"IdlePercentage\":80.22,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Khaled\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Khaled\",\"TicketServed\":149,\"AvgServiceTime\":\"00:01:48\",\"SLA\":0.00,\"DaysWorked\":6,\"LoggedTime\":\"07:50:24\",\"ServingPercentage\":57.15,\"BackendPercentage\":0.00,\"IdlePercentage\":42.85,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Khaled\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Khaled Mohammed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Khaled.Almaheri\",\"TicketServed\":105,\"AvgServiceTime\":\"00:05:16\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"2 day(s) 01:08:58\",\"ServingPercentage\":18.75,\"BackendPercentage\":0.00,\"IdlePercentage\":81.25,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Khalid Ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Khalid.Ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Khalid.Almarzooqi\",\"TicketServed\":56,\"AvgServiceTime\":\"00:19:33\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"1 day(s) 17:01:29\",\"ServingPercentage\":44.49,\"BackendPercentage\":0.00,\"IdlePercentage\":55.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"khalid.altamimi\",\"TicketServed\":159,\"AvgServiceTime\":\"00:08:45\",\"SLA\":0.00,\"DaysWorked\":6,\"LoggedTime\":\"2 day(s) 23:29:13\",\"ServingPercentage\":32.46,\"BackendPercentage\":0.00,\"IdlePercentage\":67.54,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Khalifa Musabah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Khawla\",\"TicketServed\":1,\"AvgServiceTime\":\"00:11:47\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"1 day(s) 09:18:33\",\"ServingPercentage\":0.59,\"BackendPercentage\":0.00,\"IdlePercentage\":99.41,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Khulood.alhosani\",\"TicketServed\":115,\"AvgServiceTime\":\"00:20:58\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"8 day(s) 06:28:49\",\"ServingPercentage\":20.25,\"BackendPercentage\":0.00,\"IdlePercentage\":79.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Laila\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Laila\",\"TicketServed\":556,\"AvgServiceTime\":\"00:11:03\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"7 day(s) 16:17:49\",\"ServingPercentage\":55.60,\"BackendPercentage\":0.53,\"IdlePercentage\":43.87,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Laila Mohamed\",\"TicketServed\":14,\"AvgServiceTime\":\"00:02:42\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"1 day(s) 05:24:35\",\"ServingPercentage\":2.15,\"BackendPercentage\":0.00,\"IdlePercentage\":97.85,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LAILA815\",\"TicketServed\":1237,\"AvgServiceTime\":\"00:04:49\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"4 day(s) 21:09:12\",\"ServingPercentage\":85.05,\"BackendPercentage\":0.00,\"IdlePercentage\":14.95,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LATIFA951\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"lijo\",\"TicketServed\":1,\"AvgServiceTime\":\"00:05:29\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:53:52\",\"ServingPercentage\":10.18,\"BackendPercentage\":0.00,\"IdlePercentage\":89.82,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"lijo\",\"TicketServed\":1148,\"AvgServiceTime\":\"00:02:14\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 00:06:01\",\"ServingPercentage\":29.77,\"BackendPercentage\":0.00,\"IdlePercentage\":70.23,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Looren\",\"TicketServed\":1445,\"AvgServiceTime\":\"00:02:01\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 13:29:58\",\"ServingPercentage\":31.06,\"BackendPercentage\":0.00,\"IdlePercentage\":68.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Lou Arangel\",\"TicketServed\":1077,\"AvgServiceTime\":\"00:02:13\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"5 day(s) 00:47:31\",\"ServingPercentage\":33.03,\"BackendPercentage\":0.00,\"IdlePercentage\":66.97,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"M.ADEL\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"m.alali\",\"TicketServed\":1,\"AvgServiceTime\":\"00:17:58\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"07:47:32\",\"ServingPercentage\":3.84,\"BackendPercentage\":0.00,\"IdlePercentage\":96.16,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"M.SULAIMAN\",\"TicketServed\":11,\"AvgServiceTime\":\"00:14:50\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"1 day(s) 18:52:46\",\"ServingPercentage\":6.34,\"BackendPercentage\":0.00,\"IdlePercentage\":93.66,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"madiha.mousa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Maha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Maha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"Maha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"MAHDIEH\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Mahdieh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:31:01\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"mahdieh\",\"TicketServed\":719,\"AvgServiceTime\":\"00:07:57\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"7 day(s) 04:53:24\",\"ServingPercentage\":55.15,\"BackendPercentage\":0.00,\"IdlePercentage\":44.85,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Mahmoud\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"10:01:01\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mahmoud Ali\",\"TicketServed\":89,\"AvgServiceTime\":\"00:19:37\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"2 day(s) 19:49:34\",\"ServingPercentage\":42.92,\"BackendPercentage\":0.00,\"IdlePercentage\":57.08,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Maisoon\",\"TicketServed\":89,\"AvgServiceTime\":\"00:20:12\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"8 day(s) 02:54:02\",\"ServingPercentage\":15.38,\"BackendPercentage\":0.00,\"IdlePercentage\":84.62,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MAITA841\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Maitha.mubarak\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":900,\"AvgServiceTime\":\"00:06:07\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"5 day(s) 21:17:36\",\"ServingPercentage\":64.95,\"BackendPercentage\":0.00,\"IdlePercentage\":35.05,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":797,\"AvgServiceTime\":\"00:06:20\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 11:22:07\",\"ServingPercentage\":78.52,\"BackendPercentage\":0.00,\"IdlePercentage\":21.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Majid\",\"TicketServed\":656,\"AvgServiceTime\":\"00:09:41\",\"SLA\":0.00,\"DaysWorked\":25,\"LoggedTime\":\"10 day(s) 02:18:59\",\"ServingPercentage\":43.74,\"BackendPercentage\":0.00,\"IdlePercentage\":56.26,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Majid.h\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"majid.qabil\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Manar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Marcelo Calantoc\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Maria\",\"TicketServed\":692,\"AvgServiceTime\":\"00:04:12\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"5 day(s) 17:25:34\",\"ServingPercentage\":35.33,\"BackendPercentage\":0.00,\"IdlePercentage\":64.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"maria\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Marifel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Mark Marasigan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Mark Martinez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Marvin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"marwa.almazmi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Marwan Aljaberi\",\"TicketServed\":3445,\"AvgServiceTime\":\"00:01:37\",\"SLA\":0.00,\"DaysWorked\":30,\"LoggedTime\":\"14 day(s) 14:16:34\",\"ServingPercentage\":26.54,\"BackendPercentage\":0.00,\"IdlePercentage\":73.46,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Maryam\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Mazhar\",\"TicketServed\":46,\"AvgServiceTime\":\"00:05:00\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"15:23:26\",\"ServingPercentage\":24.97,\"BackendPercentage\":0.00,\"IdlePercentage\":75.03,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Meriam\",\"TicketServed\":325,\"AvgServiceTime\":\"00:13:20\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"4 day(s) 21:40:58\",\"ServingPercentage\":61.43,\"BackendPercentage\":0.01,\"IdlePercentage\":38.57,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":1536,\"AvgServiceTime\":\"00:04:10\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"6 day(s) 03:30:57\",\"ServingPercentage\":72.40,\"BackendPercentage\":0.00,\"IdlePercentage\":27.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Mohamed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Mohamed\",\"TicketServed\":1508,\"AvgServiceTime\":\"00:02:47\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"7 day(s) 22:08:46\",\"ServingPercentage\":36.84,\"BackendPercentage\":0.00,\"IdlePercentage\":63.16,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohamed Wahedi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohamed Hany\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohamed Hussain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohamed Khalil\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohamed Rahees\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"mohamed.alqasmi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Mohamed.b\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Mohamed.Gani\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Mohamed.Gani\",\"TicketServed\":2130,\"AvgServiceTime\":\"00:01:58\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"5 day(s) 16:49:34\",\"ServingPercentage\":51.34,\"BackendPercentage\":0.00,\"IdlePercentage\":48.66,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":321,\"AvgServiceTime\":\"00:14:17\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"4 day(s) 03:08:02\",\"ServingPercentage\":77.14,\"BackendPercentage\":0.00,\"IdlePercentage\":22.86,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"Mohammad alroomi\",\"TicketServed\":15,\"AvgServiceTime\":\"00:02:15\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"21:17:41\",\"ServingPercentage\":2.65,\"BackendPercentage\":0.00,\"IdlePercentage\":97.35,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Mohammed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Mohammed elsayyad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mohammed Saidul\",\"TicketServed\":93,\"AvgServiceTime\":\"00:12:26\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"1 day(s) 14:15:43\",\"ServingPercentage\":50.39,\"BackendPercentage\":0.00,\"IdlePercentage\":49.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Mohammed Sanad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Mohammed.Alhashmi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Moin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"mona.darwish\",\"TicketServed\":34,\"AvgServiceTime\":\"00:17:17\",\"SLA\":0.00,\"DaysWorked\":7,\"LoggedTime\":\"1 day(s) 21:26:45\",\"ServingPercentage\":21.56,\"BackendPercentage\":0.00,\"IdlePercentage\":78.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Mousa\",\"TicketServed\":2268,\"AvgServiceTime\":\"00:02:39\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"5 day(s) 20:37:11\",\"ServingPercentage\":71.60,\"BackendPercentage\":0.00,\"IdlePercentage\":28.40,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"MUBARAK.SALEH\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Muhammad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Mustafa\",\"TicketServed\":175,\"AvgServiceTime\":\"00:13:36\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"7 day(s) 12:38:06\",\"ServingPercentage\":21.97,\"BackendPercentage\":0.00,\"IdlePercentage\":78.03,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Mustafa Mohd\",\"TicketServed\":38,\"AvgServiceTime\":\"00:10:25\",\"SLA\":0.00,\"DaysWorked\":7,\"LoggedTime\":\"1 day(s) 21:21:22\",\"ServingPercentage\":14.55,\"BackendPercentage\":0.00,\"IdlePercentage\":85.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Nadia\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Nadia\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"nadia\",\"TicketServed\":337,\"AvgServiceTime\":\"00:01:32\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"5 day(s) 07:58:59\",\"ServingPercentage\":6.78,\"BackendPercentage\":0.00,\"IdlePercentage\":93.22,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nadia.abuhasnah\",\"TicketServed\":76,\"AvgServiceTime\":\"00:11:06\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"4 day(s) 06:59:19\",\"ServingPercentage\":13.67,\"BackendPercentage\":0.00,\"IdlePercentage\":86.33,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"nadia.ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Nahed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Nahed\",\"TicketServed\":154,\"AvgServiceTime\":\"00:02:21\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"21:32:08\",\"ServingPercentage\":28.05,\"BackendPercentage\":0.00,\"IdlePercentage\":71.95,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Nahed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"NAHED\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":2997,\"AvgServiceTime\":\"00:03:55\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 03:10:14\",\"ServingPercentage\":80.63,\"BackendPercentage\":0.00,\"IdlePercentage\":19.37,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Najwan Alachkar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Nancy\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Naresh Ranganathan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Nasir\",\"TicketServed\":416,\"AvgServiceTime\":\"00:05:45\",\"SLA\":0.00,\"DaysWorked\":19,\"LoggedTime\":\"5 day(s) 17:13:31\",\"ServingPercentage\":29.06,\"BackendPercentage\":0.00,\"IdlePercentage\":70.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Nasser\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Nemah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Nemah\",\"TicketServed\":627,\"AvgServiceTime\":\"00:01:35\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"4 day(s) 02:28:46\",\"ServingPercentage\":16.90,\"BackendPercentage\":0.00,\"IdlePercentage\":83.10,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Nisar Pallialithody\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nkyousef\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"NOMAN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Noodia\",\"TicketServed\":2296,\"AvgServiceTime\":\"00:03:21\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"9 day(s) 08:19:11\",\"ServingPercentage\":57.23,\"BackendPercentage\":0.00,\"IdlePercentage\":42.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Noor\",\"TicketServed\":17,\"AvgServiceTime\":\"00:01:45\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"01:28:37\",\"ServingPercentage\":33.76,\"BackendPercentage\":0.00,\"IdlePercentage\":66.24,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Noor\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"Noor\",\"TicketServed\":16,\"AvgServiceTime\":\"00:01:56\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"05:23:25\",\"ServingPercentage\":9.57,\"BackendPercentage\":0.00,\"IdlePercentage\":90.43,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Nour Saleh\",\"TicketServed\":3,\"AvgServiceTime\":\"00:36:12\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"04:26:11\",\"ServingPercentage\":40.80,\"BackendPercentage\":0.00,\"IdlePercentage\":59.20,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"NOURA\",\"TicketServed\":1680,\"AvgServiceTime\":\"00:03:49\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 17:40:57\",\"ServingPercentage\":41.52,\"BackendPercentage\":0.00,\"IdlePercentage\":58.48,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Nowfal\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":77,\"AvgServiceTime\":\"00:23:12\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"4 day(s) 21:43:31\",\"ServingPercentage\":25.29,\"BackendPercentage\":0.00,\"IdlePercentage\":74.71,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"nrahiman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"olivia\",\"TicketServed\":1,\"AvgServiceTime\":\"00:23:28\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:55:37\",\"ServingPercentage\":42.19,\"BackendPercentage\":0.00,\"IdlePercentage\":57.81,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"Omar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Omar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"omar.almazmi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Omer\",\"TicketServed\":802,\"AvgServiceTime\":\"00:02:49\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"4 day(s) 10:25:03\",\"ServingPercentage\":35.47,\"BackendPercentage\":0.00,\"IdlePercentage\":64.53,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Omer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Omer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Paul Wong\",\"TicketServed\":56,\"AvgServiceTime\":\"00:00:58\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"02:29:35\",\"ServingPercentage\":36.23,\"BackendPercentage\":0.00,\"IdlePercentage\":63.77,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Pia Natalicio\",\"TicketServed\":123,\"AvgServiceTime\":\"00:12:55\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"2 day(s) 18:59:25\",\"ServingPercentage\":39.56,\"BackendPercentage\":0.00,\"IdlePercentage\":60.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Qasem\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Rached Sakri\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"MAJID AL FUTTAIM\",\"OperatorName\":\"rahat\",\"TicketServed\":38,\"AvgServiceTime\":\"00:00:32\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"04:06:42\",\"ServingPercentage\":8.39,\"BackendPercentage\":2.36,\"IdlePercentage\":89.25,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"Rahat1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"RAHMAT\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Raiza Ventura\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Raj Kiran\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Raja Ali Mohamed\",\"TicketServed\":90,\"AvgServiceTime\":\"00:07:04\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"2 day(s) 18:57:41\",\"ServingPercentage\":15.87,\"BackendPercentage\":0.00,\"IdlePercentage\":84.13,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Rajiv\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Rajiv J Nair\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"Ramsha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Rashed Abdulazeiz\",\"TicketServed\":240,\"AvgServiceTime\":\"00:04:29\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"3 day(s) 08:26:12\",\"ServingPercentage\":22.34,\"BackendPercentage\":0.00,\"IdlePercentage\":77.66,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"RASHID\",\"TicketServed\":1328,\"AvgServiceTime\":\"00:04:04\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"12 day(s) 07:05:20\",\"ServingPercentage\":30.57,\"BackendPercentage\":0.00,\"IdlePercentage\":69.43,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Rashid.Alarooni\",\"TicketServed\":5,\"AvgServiceTime\":\"00:50:18\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"05:13:50\",\"ServingPercentage\":80.15,\"BackendPercentage\":0.00,\"IdlePercentage\":19.85,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Rashid.ibrahim\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Rashida\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Rashida\",\"TicketServed\":18,\"AvgServiceTime\":\"00:02:03\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"03:11:46\",\"ServingPercentage\":19.39,\"BackendPercentage\":0.00,\"IdlePercentage\":80.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Rashida\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"RASHIDA\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":410,\"AvgServiceTime\":\"00:06:44\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"2 day(s) 10:57:08\",\"ServingPercentage\":78.11,\"BackendPercentage\":0.00,\"IdlePercentage\":21.89,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":214,\"AvgServiceTime\":\"00:07:34\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"3 day(s) 17:19:57\",\"ServingPercentage\":30.24,\"BackendPercentage\":0.00,\"IdlePercentage\":69.76,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Regina Bautista\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"riyaz\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:11\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"02:08:36\",\"ServingPercentage\":1.84,\"BackendPercentage\":0.00,\"IdlePercentage\":98.16,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"RIZWAN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Robert\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Rokeya\",\"TicketServed\":616,\"AvgServiceTime\":\"00:07:28\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"8 day(s) 07:20:38\",\"ServingPercentage\":38.48,\"BackendPercentage\":1.27,\"IdlePercentage\":60.25,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Romer Magtera\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"romer magtira\",\"TicketServed\":3032,\"AvgServiceTime\":\"00:02:09\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"8 day(s) 11:24:54\",\"ServingPercentage\":53.47,\"BackendPercentage\":0.00,\"IdlePercentage\":46.53,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Rona\",\"TicketServed\":504,\"AvgServiceTime\":\"00:12:30\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"9 day(s) 03:59:27\",\"ServingPercentage\":47.79,\"BackendPercentage\":0.00,\"IdlePercentage\":52.21,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Rona\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Roneil.Gutierrez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Roshin Koyon\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Sabeur Nasri\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Sadeyya Jamaan\",\"TicketServed\":84,\"AvgServiceTime\":\"00:06:09\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"1 day(s) 18:56:43\",\"ServingPercentage\":20.06,\"BackendPercentage\":0.00,\"IdlePercentage\":79.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Sadia\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Sadia Akram\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Sadia.A\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Saeed Saif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"saif.juma\",\"TicketServed\":235,\"AvgServiceTime\":\"00:11:12\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"5 day(s) 01:00:26\",\"ServingPercentage\":36.27,\"BackendPercentage\":0.00,\"IdlePercentage\":63.73,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SAJID\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":153,\"AvgServiceTime\":\"00:08:44\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"1 day(s) 17:05:19\",\"ServingPercentage\":54.25,\"BackendPercentage\":0.00,\"IdlePercentage\":45.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"sakeer\",\"TicketServed\":1243,\"AvgServiceTime\":\"00:01:54\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 11:32:44\",\"ServingPercentage\":25.36,\"BackendPercentage\":0.00,\"IdlePercentage\":74.64,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Sakeer\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"saleh.hasan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":1095,\"AvgServiceTime\":\"00:07:01\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"8 day(s) 06:03:32\",\"ServingPercentage\":64.71,\"BackendPercentage\":0.00,\"IdlePercentage\":35.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Salman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Samira Rhira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":176,\"AvgServiceTime\":\"00:05:02\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 00:00:09\",\"ServingPercentage\":61.68,\"BackendPercentage\":0.00,\"IdlePercentage\":38.32,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sandeesh\",\"TicketServed\":97,\"AvgServiceTime\":\"00:02:36\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"1 day(s) 00:55:11\",\"ServingPercentage\":16.96,\"BackendPercentage\":0.00,\"IdlePercentage\":83.04,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Sanju\",\"TicketServed\":167,\"AvgServiceTime\":\"00:05:57\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"5 day(s) 07:27:28\",\"ServingPercentage\":13.02,\"BackendPercentage\":0.00,\"IdlePercentage\":86.98,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"saqib\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"SARA.I\",\"TicketServed\":130,\"AvgServiceTime\":\"00:11:10\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"3 day(s) 07:50:17\",\"ServingPercentage\":30.31,\"BackendPercentage\":0.00,\"IdlePercentage\":69.69,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":635,\"AvgServiceTime\":\"00:06:19\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"4 day(s) 12:10:22\",\"ServingPercentage\":61.94,\"BackendPercentage\":0.00,\"IdlePercentage\":38.06,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SATAR\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"SAUD.HUSSAIN\",\"TicketServed\":186,\"AvgServiceTime\":\"00:08:24\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 00:00:49\",\"ServingPercentage\":27.15,\"BackendPercentage\":0.00,\"IdlePercentage\":72.85,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Sayed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Sayeed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Sayonee Ghosh\",\"TicketServed\":166,\"AvgServiceTime\":\"00:02:07\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"1 day(s) 06:41:35\",\"ServingPercentage\":19.19,\"BackendPercentage\":0.00,\"IdlePercentage\":80.81,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":936,\"AvgServiceTime\":\"00:07:35\",\"SLA\":0.00,\"DaysWorked\":16,\"LoggedTime\":\"6 day(s) 15:05:55\",\"ServingPercentage\":74.40,\"BackendPercentage\":0.00,\"IdlePercentage\":25.60,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":574,\"AvgServiceTime\":\"00:05:35\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"3 day(s) 14:23:44\",\"ServingPercentage\":61.98,\"BackendPercentage\":0.00,\"IdlePercentage\":38.02,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Shajar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SHAKER\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"SHAKER\",\"TicketServed\":273,\"AvgServiceTime\":\"00:12:51\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 02:22:37\",\"ServingPercentage\":39.98,\"BackendPercentage\":0.00,\"IdlePercentage\":60.02,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Shamraze\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"sharifa.ahmed\",\"TicketServed\":179,\"AvgServiceTime\":\"00:11:52\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"7 day(s) 06:38:00\",\"ServingPercentage\":20.29,\"BackendPercentage\":0.00,\"IdlePercentage\":79.71,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Sheena Bustillo\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SHERYL\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 18:00:18\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"sheryl\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"CEMEX\",\"OperatorName\":\"Shiju\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Siddiq\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"sinai\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Sivadasan Shaji\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Siyabuddin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Smain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Motor City\",\"OperatorName\":\"Smain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":667,\"AvgServiceTime\":\"00:07:59\",\"SLA\":0.00,\"DaysWorked\":13,\"LoggedTime\":\"4 day(s) 17:12:18\",\"ServingPercentage\":78.55,\"BackendPercentage\":0.00,\"IdlePercentage\":21.45,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Sotera\",\"TicketServed\":398,\"AvgServiceTime\":\"00:10:20\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 17:01:46\",\"ServingPercentage\":32.80,\"BackendPercentage\":4.37,\"IdlePercentage\":62.83,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Sotera\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":726,\"AvgServiceTime\":\"00:09:56\",\"SLA\":0.00,\"DaysWorked\":20,\"LoggedTime\":\"6 day(s) 21:21:06\",\"ServingPercentage\":72.69,\"BackendPercentage\":0.00,\"IdlePercentage\":27.31,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Sridhar Ajay\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Sultan Ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Tayyab\",\"TicketServed\":1589,\"AvgServiceTime\":\"00:02:34\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"6 day(s) 14:29:57\",\"ServingPercentage\":43.03,\"BackendPercentage\":0.00,\"IdlePercentage\":56.97,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Tayyab\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"KANTARA\",\"OperatorName\":\"Test\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ North Entrance\",\"OperatorName\":\"thabit.s\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Thamij\",\"TicketServed\":1071,\"AvgServiceTime\":\"00:04:01\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"8 day(s) 15:18:14\",\"ServingPercentage\":34.67,\"BackendPercentage\":0.00,\"IdlePercentage\":65.33,\"ProcessingTime\":\"-\"},{\"BranchName\":\"MAJID AL FUTTAIM\",\"OperatorName\":\"Tobias\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Toufik\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"RENT REGULATION\",\"OperatorName\":\"tuaib.alketbi\",\"TicketServed\":221,\"AvgServiceTime\":\"00:06:01\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"3 day(s) 17:05:17\",\"ServingPercentage\":24.88,\"BackendPercentage\":0.00,\"IdlePercentage\":75.12,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Turkeya Salem\",\"TicketServed\":58,\"AvgServiceTime\":\"00:06:20\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"1 day(s) 05:34:20\",\"ServingPercentage\":20.70,\"BackendPercentage\":0.00,\"IdlePercentage\":79.30,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Turki.Alsaheli\",\"TicketServed\":89,\"AvgServiceTime\":\"00:24:22\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"5 day(s) 06:34:10\",\"ServingPercentage\":28.57,\"BackendPercentage\":0.00,\"IdlePercentage\":71.43,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Judicial Training Center\",\"OperatorName\":\"U1\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:04\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"00:01:07\",\"ServingPercentage\":41.79,\"BackendPercentage\":0.00,\"IdlePercentage\":58.21,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Judicial Training Center\",\"OperatorName\":\"U2\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:09\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:23\",\"ServingPercentage\":39.13,\"BackendPercentage\":0.00,\"IdlePercentage\":60.87,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Judicial Training Center\",\"OperatorName\":\"U3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"01:08:29\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Umar Awais\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER1\",\"TicketServed\":387,\"AvgServiceTime\":\"00:12:24\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"5 day(s) 01:49:36\",\"ServingPercentage\":65.70,\"BackendPercentage\":0.00,\"IdlePercentage\":34.30,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Mittwoch Wavetec\",\"OperatorName\":\"User1\",\"TicketServed\":22,\"AvgServiceTime\":\"00:02:06\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"1 day(s) 11:31:25\",\"ServingPercentage\":2.17,\"BackendPercentage\":0.00,\"IdlePercentage\":97.83,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user1\",\"TicketServed\":41,\"AvgServiceTime\":\"00:04:51\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 20:58:13\",\"ServingPercentage\":7.39,\"BackendPercentage\":0.00,\"IdlePercentage\":92.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Samer\",\"OperatorName\":\"User1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER10\",\"TicketServed\":73,\"AvgServiceTime\":\"00:41:24\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"7 day(s) 11:33:24\",\"ServingPercentage\":28.06,\"BackendPercentage\":0.00,\"IdlePercentage\":71.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER11\",\"TicketServed\":351,\"AvgServiceTime\":\"00:15:22\",\"SLA\":0.00,\"DaysWorked\":15,\"LoggedTime\":\"9 day(s) 10:53:15\",\"ServingPercentage\":39.63,\"BackendPercentage\":0.00,\"IdlePercentage\":60.37,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER12\",\"TicketServed\":155,\"AvgServiceTime\":\"00:02:02\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"3 day(s) 02:50:18\",\"ServingPercentage\":7.04,\"BackendPercentage\":0.00,\"IdlePercentage\":92.96,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER13\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER14\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER15\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER16\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER17\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER17\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER2\",\"TicketServed\":232,\"AvgServiceTime\":\"00:15:34\",\"SLA\":0.00,\"DaysWorked\":10,\"LoggedTime\":\"4 day(s) 08:50:32\",\"ServingPercentage\":57.46,\"BackendPercentage\":0.00,\"IdlePercentage\":42.54,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Mittwoch Wavetec\",\"OperatorName\":\"User2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user2\",\"TicketServed\":39,\"AvgServiceTime\":\"00:04:53\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"1 day(s) 06:03:46\",\"ServingPercentage\":10.59,\"BackendPercentage\":0.00,\"IdlePercentage\":89.41,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Samer\",\"OperatorName\":\"User2\",\"TicketServed\":20,\"AvgServiceTime\":\"00:00:14\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"10:34:30\",\"ServingPercentage\":0.77,\"BackendPercentage\":0.00,\"IdlePercentage\":99.23,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER22\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER22\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER23\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER24\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER25\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER25\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER26\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER27\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER28\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER29\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER3\",\"TicketServed\":60,\"AvgServiceTime\":\"00:32:12\",\"SLA\":0.00,\"DaysWorked\":8,\"LoggedTime\":\"4 day(s) 02:27:17\",\"ServingPercentage\":32.71,\"BackendPercentage\":0.00,\"IdlePercentage\":67.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user3\",\"TicketServed\":461,\"AvgServiceTime\":\"00:08:55\",\"SLA\":0.00,\"DaysWorked\":18,\"LoggedTime\":\"11 day(s) 02:09:53\",\"ServingPercentage\":25.77,\"BackendPercentage\":0.00,\"IdlePercentage\":74.23,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Samer\",\"OperatorName\":\"User3\",\"TicketServed\":7,\"AvgServiceTime\":\"00:00:10\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"07:54:54\",\"ServingPercentage\":0.25,\"BackendPercentage\":0.00,\"IdlePercentage\":99.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER4\",\"TicketServed\":53,\"AvgServiceTime\":\"00:01:03\",\"SLA\":0.00,\"DaysWorked\":3,\"LoggedTime\":\"17:28:20\",\"ServingPercentage\":5.31,\"BackendPercentage\":0.00,\"IdlePercentage\":94.69,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"user4\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Samer\",\"OperatorName\":\"User4\",\"TicketServed\":6,\"AvgServiceTime\":\"00:01:10\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"00:19:53\",\"ServingPercentage\":35.54,\"BackendPercentage\":0.00,\"IdlePercentage\":64.46,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER5\",\"TicketServed\":189,\"AvgServiceTime\":\"00:18:34\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"5 day(s) 02:06:38\",\"ServingPercentage\":47.93,\"BackendPercentage\":0.00,\"IdlePercentage\":52.07,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User5\",\"TicketServed\":385,\"AvgServiceTime\":\"00:12:47\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"10 day(s) 14:36:40\",\"ServingPercentage\":32.22,\"BackendPercentage\":0.00,\"IdlePercentage\":67.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Samer\",\"OperatorName\":\"User5\",\"TicketServed\":3,\"AvgServiceTime\":\"00:03:00\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"01:16:18\",\"ServingPercentage\":11.82,\"BackendPercentage\":0.00,\"IdlePercentage\":88.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER6\",\"TicketServed\":81,\"AvgServiceTime\":\"00:09:16\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"1 day(s) 23:40:20\",\"ServingPercentage\":26.25,\"BackendPercentage\":0.00,\"IdlePercentage\":73.75,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User6\",\"TicketServed\":7,\"AvgServiceTime\":\"00:24:30\",\"SLA\":0.00,\"DaysWorked\":17,\"LoggedTime\":\"1 day(s) 20:04:05\",\"ServingPercentage\":6.49,\"BackendPercentage\":0.00,\"IdlePercentage\":93.51,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER7\",\"TicketServed\":306,\"AvgServiceTime\":\"00:05:07\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 03:34:26\",\"ServingPercentage\":26.28,\"BackendPercentage\":0.00,\"IdlePercentage\":73.72,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User7\",\"TicketServed\":1,\"AvgServiceTime\":\"00:02:05\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:08\",\"ServingPercentage\":97.66,\"BackendPercentage\":0.00,\"IdlePercentage\":2.34,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER8\",\"TicketServed\":89,\"AvgServiceTime\":\"00:06:49\",\"SLA\":0.00,\"DaysWorked\":12,\"LoggedTime\":\"2 day(s) 09:09:20\",\"ServingPercentage\":17.71,\"BackendPercentage\":0.00,\"IdlePercentage\":82.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Bahrain Chamber\",\"OperatorName\":\"User8\",\"TicketServed\":15,\"AvgServiceTime\":\"00:05:20\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"23:22:18\",\"ServingPercentage\":5.72,\"BackendPercentage\":0.00,\"IdlePercentage\":94.28,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER9\",\"TicketServed\":152,\"AvgServiceTime\":\"00:24:43\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"3 day(s) 18:13:33\",\"ServingPercentage\":69.43,\"BackendPercentage\":0.00,\"IdlePercentage\":30.57,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Veena\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Vigil\",\"TicketServed\":517,\"AvgServiceTime\":\"00:03:51\",\"SLA\":0.00,\"DaysWorked\":22,\"LoggedTime\":\"3 day(s) 00:50:39\",\"ServingPercentage\":45.71,\"BackendPercentage\":0.00,\"IdlePercentage\":54.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Vishnu\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":1377,\"AvgServiceTime\":\"00:05:11\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 13:00:52\",\"ServingPercentage\":75.82,\"BackendPercentage\":0.00,\"IdlePercentage\":24.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Wadhah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Wadhah\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Waleed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Waleed\",\"TicketServed\":99,\"AvgServiceTime\":\"00:04:18\",\"SLA\":0.00,\"DaysWorked\":9,\"LoggedTime\":\"1 day(s) 07:05:16\",\"ServingPercentage\":22.83,\"BackendPercentage\":0.00,\"IdlePercentage\":77.17,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"WALEED\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"WALEED\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"ETIHAD\",\"OperatorName\":\"Waleed Khaled\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"WALTER\",\"TicketServed\":511,\"AvgServiceTime\":\"00:00:33\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"14:38:47\",\"ServingPercentage\":32.64,\"BackendPercentage\":0.00,\"IdlePercentage\":67.36,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Waqas\",\"TicketServed\":587,\"AvgServiceTime\":\"00:05:26\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"6 day(s) 09:25:44\",\"ServingPercentage\":34.73,\"BackendPercentage\":0.00,\"IdlePercentage\":65.27,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":169,\"AvgServiceTime\":\"00:08:35\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 06:58:37\",\"ServingPercentage\":78.06,\"BackendPercentage\":0.00,\"IdlePercentage\":21.94,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Female\",\"OperatorName\":\"wedad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Wedad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Female\",\"OperatorName\":\"wedad\",\"TicketServed\":286,\"AvgServiceTime\":\"00:00:28\",\"SLA\":0.00,\"DaysWorked\":23,\"LoggedTime\":\"4 day(s) 07:09:00\",\"ServingPercentage\":2.22,\"BackendPercentage\":0.00,\"IdlePercentage\":97.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Engineering Dpt Nasseriya\",\"OperatorName\":\"Yaser.Almaazmi\",\"TicketServed\":72,\"AvgServiceTime\":\"00:09:41\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"1 day(s) 20:58:27\",\"ServingPercentage\":25.86,\"BackendPercentage\":0.00,\"IdlePercentage\":74.14,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Yasin\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Reem Hospital\",\"OperatorName\":\"Yasmeen Coo\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz RTA\",\"OperatorName\":\"Yousef\",\"TicketServed\":502,\"AvgServiceTime\":\"00:02:23\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"2 day(s) 12:57:02\",\"ServingPercentage\":32.79,\"BackendPercentage\":0.00,\"IdlePercentage\":67.21,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ RTA\",\"OperatorName\":\"Yousif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Al Qouz Male\",\"OperatorName\":\"Zafar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Zafer\",\"TicketServed\":1971,\"AvgServiceTime\":\"00:03:44\",\"SLA\":0.00,\"DaysWorked\":24,\"LoggedTime\":\"7 day(s) 19:08:00\",\"ServingPercentage\":65.71,\"BackendPercentage\":0.00,\"IdlePercentage\":34.29,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Zahid\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Zahid.Naveed\",\"TicketServed\":901,\"AvgServiceTime\":\"00:04:35\",\"SLA\":0.00,\"DaysWorked\":14,\"LoggedTime\":\"4 day(s) 06:46:02\",\"ServingPercentage\":67.12,\"BackendPercentage\":10.10,\"IdlePercentage\":22.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":204,\"AvgServiceTime\":\"00:09:04\",\"SLA\":0.00,\"DaysWorked\":5,\"LoggedTime\":\"1 day(s) 13:42:50\",\"ServingPercentage\":81.81,\"BackendPercentage\":0.00,\"IdlePercentage\":18.19,\"ProcessingTime\":\"-\"},{\"BranchName\":\"HQ Reception Male\",\"OperatorName\":\"Zaman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"C2\",\"faisal_m\",\"ahmad.m\",\"ali_salem\",\"hamad.alhammadi\",\"madiha.mousa\",\"dana.tammam\",\"alaa_aa\",\"hamda.alketbi\",\"jamal.mohd\",\"hassan.salim\",\"nadia.ahmed\",\"omar.almazmi\",\"a.shuhail\",\"thabit.s\",\"Hanan.saeed\",\"Majid.h\",\"Khulood.alhosani\",\"Khawla\",\"Ammar\",\"Mahmoud\",\"mohamed.alqasmi\",\"Jawaher.mohammed\",\"Alya.alhammadi\",\"Maisoon\",\"Mohammad alroomi\",\"Maitha.mubarak\",\"Amir.salim\",\"aneesa\",\"badreya\",\"alia.jasim\",\"Do\",\"C1\",\"Omar\",\"USER1\",\"USER2\",\"USER3\",\"USER4\",\"USER5\",\"USER6\",\"USER7\",\"USER8\",\"USER9\",\"USER10\",\"USER11\",\"USER12\",\"USER13\",\"USER14\",\"USER15\",\"USER16\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"USER22\",\"USER23\",\"USER24\",\"USER25\",\"USER26\",\"USER27\",\"USER28\",\"USER29\",\"3\",\"1\",\"C1\",\"abbas.almulla\",\"Abdalla.H\",\"Abdelrahim.Yousif\",\"A.Malallh\",\"Abdulla.M\",\"Abdulla.Yousif\",\"abdulrahman.jasim\",\"Adel.K\",\"Ahmed.Abdo\",\"AISHA.YAQOUB\",\"SAUD.HUSSAIN\",\"AHMED_HM\",\"M.ADEL\",\"MUBARAK.SALEH\",\"ALI.ALARYANI\",\"M.SULAIMAN\",\"ARAMEX\",\"ALI.DARWISH\",\"SARA.I\",\"AFRA.ALMAZMI\",\"jasim.o\",\"marwa.almazmi\",\"huda.almazmi\",\"fatima.musabeh\",\"a.alhuti\",\"eisa.hussain\",\"majid.qabil\",\"fatima.alamiri\",\"mona.darwish\",\"khalid.altamimi\",\"m.alali\",\"sharifa.ahmed\",\"a.alnabooda\",\"saleh.hasan\",\"b.alali\",\"fahad.alhashmi\",\"tuaib.alketbi\",\"saif.juma\",\"FATIMA.MOHAMMED\",\"eman.jumaa\",\"abdullah.ibraheem\",\"C1\",\"Hayat.alattar\",\"Rashid.ibrahim\",\"Khadija.khalil\",\"K.almarzooqi\",\"A.alhosani\",\"A.alhammadi\",\"A.rahman\",\"Abdulrahman.Alhosani\",\"Khaled.Almaheri\",\"Ahmed.Sultan\",\"Ahmed.Alali\",\"Rashid.Alarooni\",\"Jasim.Robari\",\"Yaser.Almaazmi\",\"Khalid.Almarzooqi\",\"Turki.Alsaheli\",\"Ahmed.Essa\",\"Mohammed.Alhashmi\",\"Abdalla.Alhammadi\",\"Khalid.Ahmed\",\"C1\",\"C2\",\"Jocelyn\",\"Rokeya\",\"Christine\",\"Muhammad\",\"Robert\",\"Celestamine\",\"Jenipher\",\"Amina\",\"Meriam\",\"Manar\",\"Dorinda\",\"Farah\",\"Amer\",\"Nowfal\",\"Khaled\",\"Ahmed\",\"Zahid\",\"Dina\",\"Waleed\",\"Hassan Ghuloom\",\"Hassan Ali\",\"Rashida\",\"Nahed\",\"saqib\",\"Tayyab\",\"Mustafa\",\"Zaman\",\"Vishnu\",\"Shamraze\",\"Yasin\",\"Waqas\",\"Sayed\",\"Josline\",\"Daus\",\"Amna\",\"Abdulla\",\"Deepti\",\"JOYANE\",\"Nancy\",\"Mazhar\",\"Marvin\",\"Farhan\",\"Berna\",\"Toufik\",\"Salman\",\"Joel\",\"Ashik\",\"Junaid\",\"Siddiq\",\"Faran\",\"Josephine\",\"Sadia\",\"Sadia.A\",\"Sadia Akram\",\"Sabeur Nasri\",\"Bijin\",\"Zahid.Naveed\",\"Umar Awais\",\"Ibrahim\",\"Deepak\",\"MAHDIEH\",\"lijo\",\"Hala\",\"C1\",\"NOMAN\",\"RAHMAT\",\"AFNAN\",\"AYESHA\",\"SHAKER\",\"RASHID\",\"INDRAJITH\",\"WALTER\",\"EHSAN\",\"SAJID\",\"AMIR\",\"SATAR\",\"ANSARI\",\"Mohammed\",\"IMRAN\",\"Fayas\",\"Maria\",\"RIZWAN\",\"JIBIN\",\"SHERYL\",\"Moin\",\"Iqbal\",\"Zafer\",\"Jaber\",\"joshi\",\"Veena\",\"Mahdieh\",\"Ahmed\",\"Noodia\",\"C1\",\"Basma\",\"Maha\",\"Alhan\",\"Josephine\",\"Nemah\",\"Ramsha\",\"Almas\",\"Nadia\",\"Noor\",\"elsayda\",\"wedad\",\"AYESHA\",\"Afnana\",\"Looren\",\"mahdieh\",\"c1\",\"Hassan\",\"Nahed\",\"Rashida\",\"Haneen\",\"Waleed\",\"Abdulrahman\",\"Khaled\",\"Ali\",\"Yousif\",\"Omar\",\"Jenan\",\"Anoud\",\"Hassan Ali\",\"Mohamed\",\"Qasem\",\"Hamdi\",\"Omer\",\"Elsamani\",\"Mousa\",\"Khaled Mohammed\",\"Wadhah\",\"Dilushika\",\"Shajar\",\"sakeer\",\"Noor\",\"Nadia\",\"Nemah\",\"Maha\",\"Josephine\",\"Elsayeda\",\"Wedad\",\"Tayyab\",\"Nasser\",\"lijo\",\"c1\",\"Sayeed\",\"Habib\",\"Francisco\",\"Aneeka\",\"Sotera\",\"Dorinda\",\"Celestamine\",\"Iqbal\",\"Zafar\",\"Nasir\",\"Majid\",\"Maryam\",\"Christine\",\"Nahed\",\"HASSAN\",\"Anoud\",\"Rashida\",\"HANEEN\",\"WALEED\",\"SHAKER\",\"Ghassan\",\"Omer\",\"Vigil\",\"Fayas\",\"Joslin\",\"Jassim\",\"Faisal\",\"Mohamed.Gani\",\"dastagir\",\"Dastagir Ahmed\",\"c1\",\"sheryl\",\"elsayda\",\"wedad\",\"Basma\",\"nadia\",\"Almas.f\",\"Noor\",\"Maha\",\"maria\",\"dastagir\",\"c1\",\"Hassan\",\"ABDUL\",\"Ali\",\"Hammad\",\"Thamij\",\"Abdulrahman\",\"Yousef\",\"NAHED\",\"ANOUD\",\"RASHIDA\",\"HANEEN\",\"WALEED\",\"HassanALi\",\"Mohamed.b\",\"Elsamani\",\"Khaled\",\"Wadhah\",\"Ghassan\",\"Omer\",\"Mohamed\",\"Sakeer\",\"Sotera\",\"Mohamed.Gani\",\"dastagir\",\"U1\",\"U2\",\"U3\",\"C1\",\"Hussain Ahmad\",\"Dawit Teclai\",\"Pia Natalicio\",\"Mohammed Saidul\",\"Azza Ali\",\"Ancila Susan\",\"Mustafa Mohd\",\"Ahmed Saeed\",\"Laila Mohamed\",\"Sadeyya Jamaan\",\"Raj Kiran\",\"Khadir Bux\",\"Mahmoud Ali\",\"Ariyil Muthalib\",\"Saeed Saif\",\"Khalid Ahmed\",\"Rashed Abdulazeiz\",\"Turkeya Salem\",\"Raja Ali Mohamed\",\"Ahlam Nasser\",\"Ashraf Abdel\",\"Mohamed Hussain\",\"Samira Rhira\",\"Sivadasan Shaji\",\"Rajiv J Nair\",\"Khalifa Musabah\",\"Sultan Ahmed\",\"Mohamed Khalil\",\"Adnan Abdul\",\"Waleed Khaled\",\"Regina Bautista\",\"Naresh Ranganathan\",\"Andrija Brstina\",\"Mohamed Wahedi\",\"Ahamad Shabad\",\"Ekram Abdulrahman\",\"Asma Hassan\",\"Rached Sakri\",\"Sridhar Ajay\",\"Najwan Alachkar\",\"Mohamed Hany\",\"Rajiv\",\"Abdu samad\",\"EYMSOLANKI\",\"Nour Saleh\",\"Jiyas Valappil\",\"Nisar Pallialithody\",\"Roshin Koyon\",\"Siyabuddin\",\"Abdul kallikkal\",\"Mohamed Rahees\",\"Marcelo Calantoc\",\"ARIEL\",\"C1\",\"C2\",\"C3\",\"C6\",\"c4\",\"C5\",\"c7\",\"Geraldine Cabrera\",\"Sayonee Ghosh\",\"Lou Arangel\",\"Aysha Bawazeer\",\"Yasmeen Coo\",\"Mohammed Sanad\",\"Marwan Aljaberi\",\"Mohammed elsayyad\",\"Mark Martinez\",\"Henry Jay\",\"Mark Marasigan\",\"Paul Wong\",\"Romer Magtera\",\"Isaac Rivera\",\"Roneil.Gutierrez\",\"Donabelle Mamitag\",\"Sheena Bustillo\",\"Raiza Ventura\",\"c8\",\"romer magtira\",\"Tobias\",\"john\",\"rahat\",\"nkyousef\",\"nrahiman\",\"Atta\",\"bpradhan\",\"riyaz\",\"Istiya.ahmad\",\"Marifel\",\"Jasmin\",\"hussain\",\"Sandeesh\",\"Sanju\",\"Shiju\",\"C1\",\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"C1\",\"BASHIR1053\",\"AWADOOD1316\",\"LATIFA951\",\"HAJER390\",\"MAITA841\",\"MNAEEM1319\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"IBRAHIM1071\",\"NOURA\",\"USER22\",\"USER25\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"HALA885\",\"MARWA843\",\"HAMDA926\",\"LAILA815\",\"SAMTA569\",\"Hamda1601\",\"Rona\",\"Smain\",\"Laila\",\"Clement\",\"Kathryn\",\"Ashif\",\"olivia\",\"atif\",\"javed\",\"gretta\",\"Rona\",\"Smain\",\"Laila\",\"Clement\",\"Kathryn\",\"Ashif\",\"c1\",\"atif\",\"javed\",\"gretta\",\"C1\",\"Rahat1\",\"2\",\"3\",\"4\",\"User5\",\"User6\",\"22\",\"user3\",\"user2\",\"user1\",\"user4\",\"User7\",\"User8\",\"C1\",\"nowran.mohamed\",\"C5\",\"C3\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"C1\",\"Ghareeb\",\"C3\",\"C4\",\"C5\",\"C6\",\"C7\",\"C2\",\"Test\",\"sinai\",\"User1\",\"User2\",\"User3\",\"User4\",\"User5\",\"User1\",\"User2\",\"C1\",\"C2\"],\"TicketServed\":[0,0,0,0,47,0,0,0,0,0,0,0,0,0,0,0,0,0,115,1,0,0,0,0,0,89,15,0,0,0,0,17,57,0,0,387,232,60,53,189,81,306,89,152,73,351,155,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,51,108,0,0,0,0,0,130,0,0,186,256,0,0,99,11,55,0,130,8,0,0,0,0,0,409,0,53,34,159,1,179,35,0,0,1,221,235,1,0,79,0,0,0,0,0,143,65,0,0,105,172,0,5,212,72,56,89,0,0,0,0,0,0,962,616,738,0,0,59,280,536,325,0,1380,840,0,0,0,260,0,663,0,0,0,0,0,0,1589,175,0,0,0,0,587,0,0,0,0,1775,0,268,0,46,0,0,0,0,0,0,0,0,0,106,0,0,0,0,0,825,901,0,205,446,0,1,0,0,0,0,0,0,0,1328,0,511,0,0,0,0,0,0,2420,0,692,0,1329,0,0,81,1971,361,0,0,0,68,2296,0,36,0,25,214,0,0,0,0,17,0,0,166,0,1445,719,0,356,154,18,443,99,0,149,2439,0,0,0,1250,10,0,0,2332,802,0,2268,0,0,0,0,1243,0,0,627,0,92,2503,0,0,0,1148,0,0,308,288,0,398,0,0,0,0,416,656,0,0,0,0,0,0,0,0,273,0,0,517,0,297,95,712,0,85,0,1,0,0,286,0,337,365,16,0,0,0,0,80,0,0,0,1071,781,502,0,0,0,3,0,1071,0,0,0,0,335,0,1508,0,0,2130,0,6,1,0,0,149,204,123,93,152,85,38,0,14,84,0,215,89,0,0,0,240,58,90,296,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,189,3,0,0,0,0,0,0,0,250,0,0,0,0,0,0,0,1157,166,1077,0,0,0,3445,0,0,2251,0,56,0,0,0,0,0,0,0,3032,0,0,38,0,0,0,0,2,0,0,0,0,97,167,0,4,0,936,214,0,0,2997,153,0,36,1821,1095,0,410,0,0,1377,667,0,205,726,130,0,0,0,0,0,0,0,0,906,797,0,0,574,635,0,3237,0,0,0,0,0,0,0,1232,1356,0,321,0,1742,900,0,204,169,136,138,0,1504,0,0,1326,0,1536,0,0,0,0,0,715,1680,0,0,527,0,0,1650,0,0,1237,176,1298,504,0,0,0,0,665,1,8,6,8,0,0,556,0,492,0,0,0,0,0,0,0,0,0,280,385,7,345,461,39,41,0,1,15,0,77,186,537,0,0,76,278,0,438,151,0,0,0,141,0,0,0,20,7,6,3,22,0,40,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,7.91,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,20.25,0.59,0.00,0.00,0.00,0.00,0.00,15.38,2.65,0.00,0.00,0.00,0.00,7.88,1.71,0.00,0.00,65.70,57.46,32.71,5.31,47.93,26.25,26.28,17.71,69.43,28.06,39.63,7.04,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,28.74,1.76,0.00,0.00,0.00,0.00,0.00,23.49,0.00,0.00,27.15,37.07,0.00,0.00,37.54,6.34,7.91,0.00,30.31,1.84,0.00,0.00,0.00,0.00,0.00,54.85,0.00,19.40,21.56,32.46,3.84,20.29,21.68,0.00,0.00,3.38,24.88,36.27,0.17,0.00,38.46,0.00,0.00,0.00,0.00,0.00,13.35,25.37,0.00,0.00,18.75,44.18,0.00,80.15,41.78,25.86,44.49,28.57,0.00,0.00,0.00,0.00,0.00,0.00,63.26,38.48,29.42,0.00,0.00,20.23,59.29,64.24,61.43,0.00,42.19,43.52,0.00,0.00,0.00,28.80,0.00,45.65,0.00,0.00,0.00,0.00,0.00,0.00,43.03,21.97,0.00,0.00,0.00,0.00,34.73,0.00,0.00,0.00,0.00,77.33,0.00,43.92,0.00,24.97,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,36.70,0.00,0.00,0.00,0.00,0.00,60.53,67.12,0.00,54.00,56.77,0.00,10.18,0.00,0.00,0.00,0.00,0.00,0.00,0.00,30.57,0.00,32.64,0.00,0.00,0.00,0.00,0.00,0.00,49.47,0.00,35.33,0.00,40.87,0.00,0.00,4.25,65.71,18.13,0.00,0.00,0.00,41.03,57.23,0.00,27.79,0.00,5.89,5.91,0.00,0.00,0.00,0.00,33.76,0.00,0.00,10.71,0.00,31.06,55.15,0.00,7.52,28.05,19.39,7.54,22.83,0.00,57.15,52.52,0.00,0.00,0.00,21.65,3.63,0.00,0.00,51.07,35.47,0.00,71.60,0.00,0.00,0.00,0.00,25.36,0.00,0.00,16.90,0.00,46.47,52.00,0.00,0.00,0.00,29.77,0.00,0.00,48.28,29.13,0.00,32.80,0.00,0.00,0.00,0.00,29.06,43.74,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,39.98,0.00,0.00,45.71,0.00,62.14,36.02,49.01,0.00,42.64,0.00,0.12,0.00,0.00,2.22,0.00,6.78,26.48,9.57,0.00,0.00,0.00,0.00,4.38,0.00,0.00,0.00,34.67,31.75,32.79,0.00,0.00,0.00,0.22,0.00,18.27,0.00,0.00,0.00,0.00,53.01,0.00,36.84,0.00,0.00,51.34,0.00,41.79,39.13,0.00,0.00,39.18,35.41,39.56,50.39,13.52,49.45,14.55,0.00,2.15,20.06,0.00,19.78,42.92,0.00,0.00,0.00,22.34,20.70,15.87,24.61,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,49.84,40.80,0.00,0.00,0.00,0.00,0.00,0.00,0.00,64.52,0.00,0.00,0.00,0.00,0.00,0.00,0.00,12.08,19.19,33.03,0.00,0.00,0.00,26.54,0.00,0.00,44.23,0.00,36.23,0.00,0.00,0.00,0.00,0.00,0.00,0.00,53.47,0.00,0.00,8.39,0.00,0.00,0.00,0.00,1.84,0.00,0.00,0.00,0.00,16.96,13.02,0.00,0.21,0.00,74.40,30.24,0.00,0.00,80.63,54.25,0.00,77.41,72.83,64.71,0.00,78.11,0.00,0.00,75.82,78.55,0.00,41.61,72.69,56.64,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,72.16,78.52,0.00,0.00,61.98,61.94,0.00,28.83,0.00,0.00,0.00,0.00,0.00,0.00,0.00,49.61,77.82,0.00,77.14,0.00,72.42,64.95,0.00,81.81,78.06,77.21,73.64,0.00,32.73,0.00,0.00,61.49,0.00,72.40,0.00,0.00,0.00,0.00,0.00,67.99,41.52,0.00,0.00,56.22,0.00,0.00,76.70,0.00,0.00,85.05,61.68,76.14,47.79,0.00,0.00,0.00,0.00,58.97,42.19,15.65,79.04,19.03,0.00,0.00,55.60,0.00,66.67,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.94,32.22,6.49,6.27,25.77,10.59,7.39,0.00,97.66,5.72,0.00,25.29,25.98,21.59,0.00,0.00,13.67,36.08,0.00,55.23,36.45,0.00,0.00,0.00,37.96,0.00,0.00,0.00,0.77,0.25,35.54,11.82,2.17,0.00,3.76,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,1.27,0.00,0.00,0.00,0.00,2.43,5.40,0.01,0.00,0.00,0.81,0.00,0.00,0.00,0.12,0.00,0.76,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,10.86,0.00,0.22,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.04,0.00,0.00,0.00,0.00,0.00,7.98,10.10,0.00,0.00,0.14,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,2.42,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.39,0.00,4.37,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,2.36,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.53,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,92.09,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,79.75,99.41,0.00,100.00,0.00,0.00,100.00,84.62,97.35,0.00,0.00,0.00,0.00,92.12,98.29,0.00,0.00,34.30,42.54,67.29,94.69,52.07,73.75,73.72,82.29,30.57,71.94,60.37,92.96,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,71.26,98.24,0.00,0.00,0.00,0.00,0.00,76.51,0.00,0.00,72.85,62.93,0.00,0.00,62.46,93.66,92.09,0.00,69.69,98.16,0.00,0.00,0.00,0.00,0.00,45.15,0.00,80.60,78.44,67.54,96.16,79.71,78.32,0.00,0.00,96.62,75.12,63.73,99.83,100.00,61.54,0.00,0.00,0.00,0.00,0.00,86.65,74.63,0.00,0.00,81.25,55.82,0.00,19.85,58.22,74.14,55.51,71.43,0.00,0.00,0.00,0.00,100.00,0.00,36.74,60.25,70.58,0.00,0.00,79.77,38.28,30.36,38.57,0.00,57.81,55.67,0.00,0.00,0.00,71.07,0.00,53.59,0.00,0.00,0.00,0.00,0.00,0.00,56.97,78.03,0.00,0.00,0.00,0.00,65.27,0.00,0.00,0.00,0.00,11.81,0.00,55.86,0.00,75.03,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,63.26,0.00,0.00,0.00,0.00,0.00,31.49,22.78,0.00,46.00,43.09,0.00,89.82,0.00,0.00,0.00,0.00,0.00,0.00,0.00,69.43,0.00,67.36,0.00,0.00,0.00,0.00,0.00,0.00,50.53,0.00,64.67,0.00,59.13,100.00,0.00,95.75,34.29,79.45,0.00,0.00,100.00,58.97,42.77,100.00,72.21,0.00,94.11,94.09,0.00,0.00,0.00,0.00,66.24,0.00,0.00,89.29,0.00,68.94,44.85,0.00,92.48,71.95,80.61,92.46,77.17,0.00,42.85,47.48,0.00,0.00,0.00,78.35,96.37,0.00,0.00,48.93,64.53,0.00,28.40,0.00,0.00,0.00,0.00,74.64,0.00,0.00,83.10,0.00,53.53,48.00,0.00,0.00,0.00,70.23,0.00,0.00,51.72,70.48,0.00,62.83,0.00,0.00,0.00,0.00,70.94,56.26,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,60.02,0.00,0.00,54.29,0.00,37.86,63.98,50.99,0.00,57.36,0.00,99.88,0.00,0.00,97.78,0.00,93.22,73.52,90.43,0.00,0.00,0.00,0.00,95.62,0.00,0.00,0.00,65.33,68.25,67.21,0.00,0.00,0.00,99.78,0.00,81.73,0.00,0.00,0.00,0.00,46.99,0.00,63.16,0.00,0.00,48.66,0.00,58.21,60.87,100.00,0.00,60.82,64.59,60.44,49.61,86.48,50.55,85.45,0.00,97.85,79.94,0.00,80.22,57.08,0.00,0.00,0.00,77.66,79.30,84.13,75.39,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,50.16,59.20,0.00,0.00,0.00,0.00,0.00,0.00,0.00,35.48,0.00,0.00,0.00,0.00,0.00,0.00,0.00,87.92,80.81,66.97,0.00,0.00,0.00,73.46,0.00,0.00,55.77,0.00,63.77,0.00,0.00,0.00,0.00,0.00,0.00,0.00,46.53,0.00,0.00,89.25,0.00,0.00,0.00,0.00,98.16,0.00,0.00,0.00,0.00,83.04,86.98,0.00,99.79,0.00,25.60,69.76,0.00,0.00,19.37,45.75,0.00,22.59,27.17,35.29,0.00,21.89,0.00,0.00,24.18,21.45,0.00,58.39,27.31,43.36,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,27.84,21.48,0.00,0.00,38.02,38.06,0.00,71.17,0.00,0.00,0.00,0.00,0.00,0.00,0.00,50.39,22.18,0.00,22.86,0.00,27.58,35.05,0.00,18.19,21.94,22.79,26.36,0.00,67.27,0.00,0.00,38.51,0.00,27.60,0.00,0.00,0.00,0.00,0.00,32.01,58.48,0.00,0.00,43.78,0.00,0.00,23.30,0.00,0.00,14.95,38.32,23.86,52.21,0.00,0.00,0.00,0.00,41.03,57.81,84.35,20.96,80.97,0.00,0.00,43.87,0.00,33.33,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.06,67.78,93.51,93.73,74.23,89.41,92.61,0.00,2.34,94.28,0.00,74.71,74.02,78.41,0.00,0.00,86.33,63.92,0.00,44.77,63.55,0.00,0.00,0.00,62.04,0.00,0.00,0.00,99.23,99.75,64.46,88.18,97.83,0.00,96.24,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12 5/22/2023 10:10:03 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2022-07-01 fto: 2022-07-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12 5/22/2023 10:10:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12