5/11/2023 11:41:53 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-05-11 fto: 2023-05-11 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:41:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:42:21 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:42:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:42:26 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:42:26 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:42:29 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:42:29 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":null},{\"colName\":\"Waiting Time\",\"colValue\":null}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:42:32 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:42:32 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"DIP\",\"OperatorName\":\"Ashif\",\"TicketServed\":547,\"AvgServiceTime\":\"00:10:43\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 14:19:01\",\"ServingPercentage\":61.72,\"BackendPercentage\":0.00,\"IdlePercentage\":38.28,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"atif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Bakhar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Clement\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"gretta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"HeNa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"javed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Kathryn\",\"TicketServed\":412,\"AvgServiceTime\":\"00:25:02\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"9 day(s) 11:23:09\",\"ServingPercentage\":75.65,\"BackendPercentage\":0.00,\"IdlePercentage\":24.35,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Laila\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"olivia\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Rona\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Smain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Rona\",\"Smain\",\"Laila\",\"Clement\",\"Kathryn\",\"Kathryn\",\"Ashif\",\"olivia\",\"atif\",\"javed\",\"gretta\",\"Bakhar\",\"HeNa\"],\"TicketServed\":[0,0,0,0,345,67,547,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,130.50,18.33,61.72,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,-30.50,81.67,38.28,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:42:40 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:42:46 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301020077000017192,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB001\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:18:42\",\"TransactionServingTime\":\"00:03:31\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"08:22:28\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017193,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"New Registration\",\"TicketNumber\":\"NR001\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:22:37\",\"TransactionServingTime\":\"00:14:56\",\"TransactionWaitingTime\":\"00:00:26\",\"TransactionEndTime\":\"08:37:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":5,\"TellerName\":\"Kathryn\"},{\"TicketId\":2301020077000017194,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"General Inquiry\",\"TicketNumber\":\"SG001\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:26:42\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"00:02:14\",\"TransactionEndTime\":\"08:36:05\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017195,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"New Registration\",\"TicketNumber\":\"NR002\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:42:51\",\"TransactionServingTime\":\"00:28:36\",\"TransactionWaitingTime\":\"00:00:08\",\"TransactionEndTime\":\"09:11:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":5,\"TellerName\":\"Kathryn\"},{\"TicketId\":2301020077000017196,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"New Registration\",\"TicketNumber\":\"NR003\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:44:11\",\"TransactionServingTime\":\"00:01:56\",\"TransactionWaitingTime\":\"00:02:58\",\"TransactionEndTime\":\"08:49:05\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017197,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Ownership Transfer\",\"TicketNumber\":\"OT001\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:46:29\",\"TransactionServingTime\":\"00:14:04\",\"TransactionWaitingTime\":\"00:02:37\",\"TransactionEndTime\":\"09:03:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017198,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB002\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:48:53\",\"TransactionServingTime\":\"00:01:29\",\"TransactionWaitingTime\":\"00:14:17\",\"TransactionEndTime\":\"09:04:39\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017199,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"General Inquiry\",\"TicketNumber\":\"SG002\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"08:56:08\",\"TransactionServingTime\":\"00:13:09\",\"TransactionWaitingTime\":\"00:08:32\",\"TransactionEndTime\":\"09:17:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017200,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Ownership Transfer\",\"TicketNumber\":\"OT002\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"09:09:37\",\"TransactionServingTime\":\"00:26:42\",\"TransactionWaitingTime\":\"00:01:58\",\"TransactionEndTime\":\"09:38:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":5,\"TellerName\":\"Kathryn\"},{\"TicketId\":2301020077000017201,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB003\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"09:11:26\",\"TransactionServingTime\":\"00:05:48\",\"TransactionWaitingTime\":\"00:06:24\",\"TransactionEndTime\":\"09:23:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017202,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB004\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"09:17:10\",\"TransactionServingTime\":\"00:12:59\",\"TransactionWaitingTime\":\"00:06:29\",\"TransactionEndTime\":\"09:36:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017203,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"New Registration\",\"TicketNumber\":\"NR004\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"09:18:21\",\"TransactionServingTime\":\"00:12:00\",\"TransactionWaitingTime\":\"00:18:18\",\"TransactionEndTime\":\"09:48:39\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017204,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB005\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"09:57:27\",\"TransactionServingTime\":\"00:23:29\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"10:21:08\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":5,\"TellerName\":\"Kathryn\"},{\"TicketId\":2301020077000017205,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Ownership Transfer\",\"TicketNumber\":\"OT003\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"10:00:30\",\"TransactionServingTime\":\"00:08:01\",\"TransactionWaitingTime\":\"00:16:25\",\"TransactionEndTime\":\"10:24:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017206,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"New Registration\",\"TicketNumber\":\"NR005\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"10:14:40\",\"TransactionServingTime\":\"00:04:26\",\"TransactionWaitingTime\":\"00:06:29\",\"TransactionEndTime\":\"10:25:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":5,\"TellerName\":\"Kathryn\"},{\"TicketId\":2301020077000017207,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly Bill\",\"TicketNumber\":\"MB006\",\"TransactionDate\":\"02/01/2023\",\"TransactionTime\":\"10:15:47\",\"TransactionServingTime\":\"00:04:29\",\"TransactionWaitingTime\":\"00:09:10\",\"TransactionEndTime\":\"10:29:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"0\",\"Satisfied\":\"1\",\"Dissatisfied\":\"0\",\"TerminalID\":3,\"TellerID\":6,\"TellerName\":\"Ashif\"},{\"TicketId\":2301020077000017208,\"BranchCode\":\"DIP\",\"BranchName\":\"DIP\",\"RegionName\":\"EMICOOL\",\"ServiceType\":\"Monthly 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Waiting Time\",\"colValue\":\"Avg 00:10:08\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:16:52\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:56:17 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: category:undefined$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12
5/11/2023 11:57:22 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"DIP\",\"OperatorName\":\"Ashif\",\"TicketServed\":547,\"AvgServiceTime\":\"00:10:43\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"6 day(s) 14:19:01\",\"ServingPercentage\":61.72,\"BackendPercentage\":0.00,\"IdlePercentage\":38.28,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"atif\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Bakhar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Clement\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"gretta\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"HeNa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"javed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Kathryn\",\"TicketServed\":412,\"AvgServiceTime\":\"00:25:02\",\"SLA\":0.00,\"DaysWorked\":21,\"LoggedTime\":\"9 day(s) 11:23:09\",\"ServingPercentage\":75.65,\"BackendPercentage\":0.00,\"IdlePercentage\":24.35,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Laila\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"olivia\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Rona\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DIP\",\"OperatorName\":\"Smain\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Rona\",\"Smain\",\"Laila\",\"Clement\",\"Kathryn\",\"Kathryn\",\"Ashif\",\"olivia\",\"atif\",\"javed\",\"gretta\",\"Bakhar\",\"HeNa\"],\"TicketServed\":[0,0,0,0,345,67,547,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,130.50,18.33,61.72,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,-30.50,81.67,38.28,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 10.39.1.12
5/11/2023 11:57:59 PM | Request Received getReportData=> fid: 77| ftype:  ffrom: 2023-01-01 fto: 2023-01-31 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 10.39.1.12