4/17/2023 12:00:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:00:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:00:16 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 124.29.238.205 4/17/2023 12:00:16 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"ND4J6RXVF0"} | Client IP: 124.29.238.205 4/17/2023 12:00:19 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:00:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:00:21 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:00:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:00:27 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:00:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:00:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 12:00:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 12:00:46 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 12:00:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 12:00:47 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 12:00:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 12:00:48 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:00:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:00:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:00:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:00:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:00:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:00:57 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:00:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:01:02 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:01:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:01:04 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:01:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:01:06 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:01:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:04:02 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:04:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:04:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:04:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:04:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 124.29.238.205 4/17/2023 12:04:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 124.29.238.205 4/17/2023 12:04:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:04:31 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 124.29.238.205 4/17/2023 12:04:31 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"8BTWZ58UUJ"} | Client IP: 124.29.238.205 4/17/2023 12:04:32 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/17/2023 12:04:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/17/2023 12:04:33 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:04:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:04:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:04:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:04:39 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:04:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:04:41 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:04:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:05:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:05:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:06:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:06:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:07:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:07:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:08:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:08:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:09:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:10:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:10:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:11:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:11:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:12:24 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:12:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:13:26 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:13:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:13:27 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 12:13:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:13:35 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:13:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:13:35 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 12:13:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:14:00 AM | Request Received getDashboardData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 3 fFilters: | Client IP: 124.29.238.205 4/17/2023 12:14:23 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:14:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 12:14:23 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 124.29.238.205 4/17/2023 12:14:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 12:15:09 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:15:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:15:57 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:15:58 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | Max.: 00:02:53 | SLA: 73.33% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgWaitTime\":\"2.02\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"1.35\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"2.82\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:16:24 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:16:24 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgServiceTime\":\"00:00:05\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:01\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:02\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | Max.: 00:00:08 | SLA: 100.00% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgServiceTime\":\"0.10\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:16:29 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:16:29 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":50.00,\"AvgServiceTime\":\"00:00:01\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":50.00,\"AvgServiceTime\":\"00:00:02\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 10 (60.00%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:01 | Max.: 00:00:02 | SLA: 100.00% (6)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"50\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"50\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:16:35 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:16:35 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgServiceTime\":\"00:00:05\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:01\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:02\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | Max.: 00:00:08 | SLA: 100.00% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgServiceTime\":\"0.10\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:16:53 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:16:54 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | Max.: 00:02:53 | SLA: 73.33% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgWaitTime\":\"2.02\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"1.35\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"2.82\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:10 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgServiceTime\":\"00:00:05\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:01\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgServiceTime\":\"00:00:02\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | Max.: 00:00:08 | SLA: 100.00% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgServiceTime\":\"0.10\",\"MaxServiceTime\":\"00:00:08\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"0.03\",\"MaxServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:14 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:14 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":15,\"ServedTickets\":11,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLAPercentage\":73.33,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":11}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 ( 73.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\"],\"TicketIssued\":[15],\"TicketServed\":[11],\"TicketServedPercentage\":[100.00],\"TicketWaitingPercentage\":[73.33]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:23 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:23 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | Max.: 00:02:53 | SLA: 73.33% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgWaitTime\":\"2.02\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"1.35\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"2.82\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:27 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:28 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:29 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:17:58 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:17:59 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 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fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:19:02 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:19:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:20:16 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:20:16 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active 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Client IP: 124.29.238.205 4/17/2023 12:20:24 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:20:24 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time 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\\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:20:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:20:41 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160001000000001,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:22\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:16\",\"TransactionEndTime\":\"23:44:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000002,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:20\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000003,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:22\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000004,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:24\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:23\",\"TransactionEndTime\":\"23:44:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000005,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:25\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:01:25\",\"TransactionEndTime\":\"23:44:51\",\"TicketStatus\":\"Ticket 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Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000010,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:32\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:02:43\",\"TransactionEndTime\":\"23:46:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:44\",\"TransactionEndTime\":\"23:46:22\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:02:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:48\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:51\",\"TransactionEndTime\":\"23:46:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:53\",\"TransactionEndTime\":\"23:46:32\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/11\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:02:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:03\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:20:58 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:20:58 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated 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Issue\\\"},{\\\"event_time\\\":\\\"23:46:20\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:46:20\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:46:22\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eF0001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"UTILITY\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"UTILITY\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:02:48\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:37\",\"CallTime\":\"23:46:25\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:37\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:46:25\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:46:25\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:46:27\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket In 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:29\",\"CallTime\":\"23:45:13\",\"ServiceEndTime\":\"23:45:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:29\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:45:13\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:45:13\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:45:20\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Add Matter 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data-keyboard=\\u0027false\\u0027\\u003eK0003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:31\",\"CallTime\":\"23:44:55\",\"ServiceEndTime\":\"23:45:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:31\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:55\\\",\\\"status\\\":\\\"Ticket Random Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Random Call\\\"},{\\\"event_time\\\":\\\"23:44:55\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start 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\\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:16\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:22\",\"CallTime\":\"23:44:38\",\"ServiceEndTime\":\"23:44:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:22\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:38\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:44:39\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:44:41\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eP0001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:01:20\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:23\",\"CallTime\":\"23:44:43\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:23\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:43\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:44:43\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:25\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:25\",\"CallTime\":\"23:44:50\",\"ServiceEndTime\":\"23:44:51\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:25\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:50\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:44:50\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:44:51\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eP0005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:21:17 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:21:17 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"UTILITY\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"UTILITY\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:37\",\"CallTime\":\"23:46:30\",\"ServiceEndTime\":\"23:46:32\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:37\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:46:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:46:30\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:46:32\\\",\\\"opname\\\":\\\"John\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eF0005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:29\",\"CallTime\":\"23:45:13\",\"ServiceEndTime\":\"23:45:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:29\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:45:13\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket 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data-keyboard=\\u0027false\\u0027\\u003eK0002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:30\",\"CallTime\":\"23:45:03\",\"ServiceEndTime\":\"23:45:08\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:30\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:45:03\\\",\\\"status\\\":\\\"Ticket Random Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Random Call\\\"},{\\\"event_time\\\":\\\"23:45:03\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start 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data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eP0003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:23\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"16/04/2023\",\"IssueTime\":\"23:43:24\",\"CallTime\":\"23:44:47\",\"ServiceEndTime\":\"23:44:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:24\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:47\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"23:43:25\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:44:50\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"23:44:50\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"23:44:51\\\",\\\"opname\\\":\\\"Diana\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eP0005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:21:22 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:21:22 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"F0001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"UTILITY\",\"Teller\":\"John\",\"WaitingTime\":\"00:02:44\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Issue\",\"Date\":\"16-04-2023\",\"Time\":\"23:43:23\",\"CounterId\":\"0\",\"EventId\":\"5\"},{\"TicketNumber\":\"P0002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:20\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:43\",\"CounterId\":\"1\",\"EventId\":\"26\"},{\"TicketNumber\":\"P0002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:20\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:43\",\"CounterId\":\"1\",\"EventId\":\"28\"},{\"TicketNumber\":\"P0002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:20\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:44\",\"CounterId\":\"1\",\"EventId\":\"30\"},{\"TicketNumber\":\"P0003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:22\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"23:43:23\",\"CounterId\":\"0\",\"EventId\":\"6\"},{\"TicketNumber\":\"P0003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:22\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:45\",\"CounterId\":\"1\",\"EventId\":\"32\"},{\"TicketNumber\":\"P0003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:22\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:45\",\"CounterId\":\"1\",\"EventId\":\"34\"},{\"TicketNumber\":\"P0003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:22\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:46\",\"CounterId\":\"1\",\"EventId\":\"36\"},{\"TicketNumber\":\"P0004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:23\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"23:43:24\",\"CounterId\":\"0\",\"EventId\":\"7\"},{\"TicketNumber\":\"P0004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:23\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:47\",\"CounterId\":\"1\",\"EventId\":\"38\"},{\"TicketNumber\":\"P0004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:23\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:47\",\"CounterId\":\"1\",\"EventId\":\"40\"},{\"TicketNumber\":\"P0004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:23\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:49\",\"CounterId\":\"1\",\"EventId\":\"42\"},{\"TicketNumber\":\"P0005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:25\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"23:43:25\",\"CounterId\":\"0\",\"EventId\":\"8\"},{\"TicketNumber\":\"P0005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:25\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:50\",\"CounterId\":\"1\",\"EventId\":\"44\"},{\"TicketNumber\":\"P0005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:25\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:50\",\"CounterId\":\"1\",\"EventId\":\"46\"},{\"TicketNumber\":\"P0005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Diana\",\"WaitingTime\":\"00:01:25\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"16-04-2023\",\"Time\":\"23:44:51\",\"CounterId\":\"1\",\"EventId\":\"48\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:21:58 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 124.29.238.205 4/17/2023 12:21:58 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 124.29.238.205 4/17/2023 12:21:58 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:21:58 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:22:26 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: weightage profile, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"1","CALL":{"order":[[{"category":1,"condition":{"weightage":1000,"max_wait_time":1000,"ticket_priority":true},"count":1}],[{"category":2,"condition":{"weightage":900,"max_wait_time":2,"ticket_priority":false},"count":1}]]}} | Client IP: 124.29.238.205 4/17/2023 12:22:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 124.29.238.205 4/17/2023 12:22:27 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:22:53 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: custom, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"1","CALL":{"order":[[{"category":1,"condition":{"max_wait_time":1000,"ticket_priority":true,"conditional_categories":[]},"count":1}],[{"category":2,"condition":{"max_wait_time":2,"ticket_priority":false,"conditional_categories":[]},"count":1}],[{"category":3,"condition":{"max_wait_time":1000,"ticket_priority":true,"conditional_categories":[]},"count":1}]]}} | Client IP: 124.29.238.205 4/17/2023 12:22:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 124.29.238.205 4/17/2023 12:22:56 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:23:06 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: round, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 124.29.238.205 4/17/2023 12:23:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 124.29.238.205 4/17/2023 12:23:08 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:23:23 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: overflow, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"max_wait_time":1000,"ticket_priority":true},"count":1},{"category":1,"condition":{"max_wait_time":1000,"ticket_priority":true},"count":1},{"category":3,"condition":{"max_wait_time":1000,"ticket_priority":true},"count":1}]]}} | Client IP: 124.29.238.205 4/17/2023 12:23:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 124.29.238.205 4/17/2023 12:23:25 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:23:56 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: aux, Categories Count: 3, IsAux DefaultProfile: 6, IsAux AlternateProfile: 5, Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 124.29.238.205 4/17/2023 12:23:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 124.29.238.205 4/17/2023 12:23:57 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:24:12 AM | Request Received saveOperatorRole => BranchId: 1, RoleId: 2, OperatorId: 1 | Client IP: 124.29.238.205 4/17/2023 12:24:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:operator role assigned to operator | Client IP: 124.29.238.205 4/17/2023 12:24:19 AM | Request Received addBranchOperatorRoleCallingLogic=> BranchId: 1, RoleId: 1, Profile Count: 5 | Client IP: 124.29.238.205 4/17/2023 12:24:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch operator role calling logic saved | Client IP: 124.29.238.205 4/17/2023 12:25:09 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:30:10 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 12:30:26 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:30:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:31:14 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:32:42 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:32:42 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | Max.: 00:02:53 | SLA: 73.33% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"46\",\"AvgWaitTime\":\"2.02\",\"MaxWaitTime\":\"00:02:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"1.35\",\"MaxWaitTime\":\"00:01:25\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"2.82\",\"MaxWaitTime\":\"00:02:53\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"60.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:39:52 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:39:52 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":15,\"ServedTickets\":11,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLAPercentage\":73.33,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":11}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 ( 73.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\"],\"TicketIssued\":[15],\"TicketServed\":[11],\"TicketServedPercentage\":[100.00],\"TicketWaitingPercentage\":[73.33]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 12:40:11 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:40:15 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:40:19 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:40:23 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:40:28 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 12:42:45 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:42:45 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e45.45\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:02:00\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"00:00:05\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"3\",\"ServedTicketsPerCategory\":\"3\",\"PercentageServedTickets\":\"60.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:02:00\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"5\",\"AvgServiceTime\":\"00:00:05\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"40.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:21\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e27.27\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:02\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e27.27\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:43:10 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:43:10 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:26:04\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\"],\"TicketServed\":[6,0,5,0,0],\"SLA\":[100.00,0.00,100.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:43:24 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:43:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\"],\"TicketServed\":[6],\"SLA\":[100.00],\"ServingPercentage\":[0.00],\"BackendPercentage\":[0.00],\"IdlePercentage\":[0.00],\"ProcessingTime\":[\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:43:29 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:43:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:26:04\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\"],\"TicketServed\":[6,0,5,0,0],\"SLA\":[100.00,0.00,100.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:43:32 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:43:32 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"16/04/2023\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"23:44:34\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Date\":\"16/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"LoggedTime\":\"23:26:04\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"23:25:58\",\"EndTime\":\"23:26:05\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:03\"},{\"colName\":\"Logged time\",\"colValue\":\"22:53:34\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":-0.55,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.57,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:43:51 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:43:51 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"00:00:05\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11 / 15 ( 73.33% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:03\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:45:01 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:45:01 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"LoggedTime\":\"23:27:30\",\"ServingTime\":\"00:00:23\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:27:07\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"LoggedTime\":\"23:26:04\",\"ServingTime\":\"00:00:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:25:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:45:50 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:45:51 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":\"1238\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"23:25:58\",\"EndTime\":\"23:26:05\",\"EnlapsedTime\":\"00:00:07\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"1235\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"23:44:34\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"23:46:07\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:46:16 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:46:16 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":1235,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"101.18\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":1237,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.79\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:07 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:46:24 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:46:24 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160001000000001,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:22\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:16\",\"TransactionEndTime\":\"23:44:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000002,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:20\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000003,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:22\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000004,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:24\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:23\",\"TransactionEndTime\":\"23:44:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000005,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:25\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:01:25\",\"TransactionEndTime\":\"23:44:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000006,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:29\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:01:44\",\"TransactionEndTime\":\"23:45:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000007,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:30\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:02:39\",\"TransactionEndTime\":\"23:46:15\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000008,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:30\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:01:33\",\"TransactionEndTime\":\"23:45:08\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000009,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:31\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:01:24\",\"TransactionEndTime\":\"23:45:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000010,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:32\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:02:43\",\"TransactionEndTime\":\"23:46:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:44\",\"TransactionEndTime\":\"23:46:22\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:02:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:48\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:51\",\"TransactionEndTime\":\"23:46:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:53\",\"TransactionEndTime\":\"23:46:32\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/11\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:02:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:03\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:46:36 AM | Request Received getSamsungAppointmentReportData=> fId: 1| ffrom: 2023-04-17 fto: 2023-04-17 userId: 5 language: En | Client IP: 125.209.125.146 4/17/2023 12:46:49 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:46:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:26:04\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\"],\"TicketServed\":[6,0,5,0,0],\"SLA\":[100.00,0.00,100.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:46:53 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:46:56 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:46:56 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"16/04/2023\",\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"LoggedTime\":\"23:27:30\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"23:44:34\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Date\":\"16/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"LoggedTime\":\"23:26:04\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"23:25:58\",\"EndTime\":\"23:26:05\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:03\"},{\"colName\":\"Logged time\",\"colValue\":\"22:53:34\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":-0.55,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.57,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:46:58 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:01 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:01 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"00:00:05\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11 / 15 ( 73.33% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:03\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:47:03 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:06 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:06 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":6,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"LoggedTime\":\"23:27:30\",\"ServingTime\":\"00:00:23\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:27:07\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:03\",\"SLA\":100.00,\"LoggedTime\":\"23:26:04\",\"ServingTime\":\"00:00:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:25:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:47:09 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:12 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:12 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":\"1238\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"23:25:58\",\"EndTime\":\"23:26:05\",\"EnlapsedTime\":\"00:00:07\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"1235\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"23:44:34\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"23:46:07\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:47:15 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:17 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:17 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":1235,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"101.18\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":1237,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.79\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:07 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"16/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:47:22 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 12:47:22 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160001000000001,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:22\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:16\",\"TransactionEndTime\":\"23:44:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000002,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:20\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000003,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:23\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:01:22\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000004,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:24\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:01:23\",\"TransactionEndTime\":\"23:44:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000005,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:25\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:01:25\",\"TransactionEndTime\":\"23:44:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000006,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:29\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:01:44\",\"TransactionEndTime\":\"23:45:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000007,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:30\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:02:39\",\"TransactionEndTime\":\"23:46:15\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000008,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:30\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:01:33\",\"TransactionEndTime\":\"23:45:08\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000009,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:31\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:01:24\",\"TransactionEndTime\":\"23:45:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Diana\"},{\"TicketId\":2304160001000000010,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:32\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:02:43\",\"TransactionEndTime\":\"23:46:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0001\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:44\",\"TransactionEndTime\":\"23:46:22\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0002\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:02:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0003\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:48\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0004\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:51\",\"TransactionEndTime\":\"23:46:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"},{\"TicketId\":2304160001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0005\",\"TransactionDate\":\"16/04/2023\",\"TransactionTime\":\"23:43:37\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:02:53\",\"TransactionEndTime\":\"23:46:32\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":3,\"TellerName\":\"John\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/11\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:02:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:03\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 12:53:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 12:53:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 12:54:17 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146 4/17/2023 12:57:14 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 12:57:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 12:57:14 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:57:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:57:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:57:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:57:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:57:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:58:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:58:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 12:59:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 12:59:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:00:39 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:00:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:01:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:01:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:02:19 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:02:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:02:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:02:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:02:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:03:16 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:03:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:04:03 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:04:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:13:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:13:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:13:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:13:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:13:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:13:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:14:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:14:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:14:49 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:14:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:14:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:14:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:15:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:15:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:16:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:16:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:17:35 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:17:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:17:39 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 125.209.125.146 4/17/2023 1:18:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:18:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:18:59 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:18:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 1:19:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 1:19:05 AM | Request Received onLoginClick=> userName: admin | Client IP: 124.29.238.205 4/17/2023 1:19:05 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"JN2BZDOQIW"} | Client IP: 124.29.238.205 4/17/2023 1:19:05 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 124.29.238.205 4/17/2023 1:19:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 1:19:07 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:19:08 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:19:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:19:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:19:10 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:19:11 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:19:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:19:18 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:19:18 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 124.29.238.205 4/17/2023 1:19:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:19:19 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:19:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:19:20 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:19:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:19:28 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:19:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:19:28 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/17/2023 1:19:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:19:33 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:19:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:19:33 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:19:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:20:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:20:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:20:16 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:20:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:20:17 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:20:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:20:29 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:20:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:07:38\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 (20.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:48 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:30 | SLA: 66.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":1.99,\"AverageWaitingTimePerCategory\":7.63,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":6.55,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:20:58 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:20:59 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:07:38\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:06:23\",\"MaxWaitTime\":\"00:07:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 (20.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:48 | Max.: 00:08:10 | SLA: 6.67% (1)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"7.63\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"6.40\",\"MaxWaitTime\":\"00:07:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:21:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:21:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:21:15 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:21:16 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":15,\"ServedTickets\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:48\",\"WaitingSLAPercentage\":6.67,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:03:30\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":2}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 ( 20.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:48 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:30 | SLA: 66.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[0,15],\"TicketServed\":[0,3],\"TicketServedPercentage\":[0.00,66.67],\"TicketWaitingPercentage\":[0.00,6.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:21:26 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:21:29 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:07:38\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:59\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:07:38\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:01:03\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:07:38\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:01:03\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:07:38\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:02:56\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:07:38\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:02:56\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:06:23\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:21:41 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:21:41 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"PercentageIssuedTickets\":100,\"ServedTickets\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:04:16\",\"WaitingSLAPercentage\":6.67,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 (20.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:13:40 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:43 | SLA: 66.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:21:51 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:21:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:21:59 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 124.29.238.205 4/17/2023 1:22:01 AM | Request Received getDashboardData=> fid: 1 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 124.29.238.205 4/17/2023 1:22:03 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 124.29.238.205 4/17/2023 1:22:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:22:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:22:12 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 125.209.125.146 4/17/2023 1:22:16 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:22:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:22:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:22:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:22:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:22:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:23:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:23:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:23:13 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:23:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:07:38\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:59\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 (20.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:48 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:30 | SLA: 66.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":1.99,\"AverageWaitingTimePerCategory\":7.63,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":6.55,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:23:22 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:23:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\"],\"TicketServed\":[0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:23:43 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:23:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Date\":\"17/04/2023\",\"TicketServed\":1,\"AvgServiceTime\":\"00:06:33\",\"SLAService\":0.00,\"LoggedTime\":\"23:13:05\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"01:09:57\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Date\":\"17/04/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:59\",\"SLAService\":100.00,\"LoggedTime\":\"23:10:33\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"01:12:29\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"3\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:03:30\"},{\"colName\":\"Logged time\",\"colValue\":\"22:23:38\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bred\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.04,\"IdleHours\":-0.93,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Simon\",\"ServiceHours\":0.07,\"BackOfficeHours\":0.00,\"IdleHours\":-0.89,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:24:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:24:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:24:08 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:24:09 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"00:06:33\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":66.67,\"AvgServiceTime\":\"00:01:59\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"3 / 10 ( 30.00% )\"},{\"colName\":\"Avg. 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Service Time\",\"colValue\":\"00:03:30\"},{\"colName\":\"Logged time\",\"colValue\":\"22:25:38\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bred\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.04,\"IdleHours\":-0.91,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Simon\",\"ServiceHours\":0.07,\"BackOfficeHours\":0.00,\"IdleHours\":-0.87,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:24:49 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:24:49 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":1,\"AvgServiceTime\":\"00:06:33\",\"SLA\":0.00,\"LoggedTime\":\"23:14:05\",\"ServingTime\":\"00:06:33\",\"BackendTime\":\"00:02:18\",\"IdleTime\":\"23:05:14\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:59\",\"SLA\":100.00,\"LoggedTime\":\"23:11:33\",\"ServingTime\":\"00:03:59\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:07:34\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:24:53 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:24:54 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"1235\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":\"1238\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"97987\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":\"1243\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Serving\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":\"1242\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Serving\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:25:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:25:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:25:41 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:25:41 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":1235,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":1237,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":97987,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":1243,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:02:18\",\"BackOfficeTimePercentage\":\"-5.12\",\"IdleTimePercentage\":\"119.70\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":1242,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"108.39\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:26:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:26:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:27:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:27:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:27:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:27:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"TicketServed\":2,\"AvgServiceTime\":\"00:06:17\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:17:22\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:59\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:14:50\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\",\"Mike\",\"Bred\",\"Simon\"],\"TicketServed\":[0,0,0,0,0,0,2,2],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:27:44 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:27:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"TicketServed\":2,\"AvgServiceTime\":\"00:06:17\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:17:22\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:59\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:14:50\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\",\"Mike\",\"Bred\",\"Simon\"],\"TicketServed\":[0,0,0,0,0,0,2,2],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:27:47 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:27:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:27:47 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:27:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:27:50 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:27:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:27:50 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:27:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:28:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:28:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:28:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:28:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:29:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:29:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:29:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:29:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:30:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:30:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:30:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:30:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:30:53 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:30:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/17/2023 1:30:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/17/2023 1:30:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:30:57 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:30:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:10:34\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:04:32\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 15 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:29 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:56 | SLA: 40.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":10.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":6.55,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:31:01 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:31:01 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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ssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 15 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:15 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:04 | SLA: 40.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"ServedTickets\":5,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:31:10 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:31:10 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA 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#\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":15,\"PercentageIssuedTickets\":100,\"ServedTickets\":11,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:00:02\",\"WaitingSLAPercentage\":73.33,\"ServiceSLACount\":11,\"ServiceSLAPercentage\":100.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":15,\"ServedTickets\":11,\"TicketComplianceInTargetWT\":11,\"TicketComplianceInTargetST\":11}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:31:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:31:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:32:48 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:32:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:32:56 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:32:56 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"PercentageIssuedTickets\":100,\"ServedTickets\":5,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:05:32\",\"WaitingSLAPercentage\":6.67,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":40.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 15 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:15 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:04 | SLA: 40.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"ServedTickets\":5,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:33:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:33:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:34:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:34:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:35:48 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:35:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:36:03 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:36:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:36:05 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:36:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:36:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:36:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:36:40 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:36:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:36:40 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:36:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:36:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:36:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:37:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:37:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:37:47 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 2 fFilters: | Client IP: 124.29.238.205 4/17/2023 1:37:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:37:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:37:58 AM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 1 fFilters: | Client IP: 124.29.238.205 4/17/2023 1:38:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/17/2023 1:38:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:38:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:38:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:39:26 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:39:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:26:59\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:03:40\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:06:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:05 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":26.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.67,\"AverageWaitingTimePerCategory\":9.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:39:39 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:39:39 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"PercentageIssuedTickets\":100,\"ServedTickets\":12,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:14:13\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:02:20\",\"WaitingSLAPercentage\":6.67,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":75.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:08 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":15,\"ServedTickets\":12,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:39:45 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 1:39:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:39:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:39:51 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:39:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:26:59\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:03:40\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:06:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:05 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":26.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.67,\"AverageWaitingTimePerCategory\":9.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:40:02 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:40:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:40:39 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start 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Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - 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\\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec 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style=\\\"min-width:350px\\\"\\u003e File Submission \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":1242,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"41.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:21:06 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:40:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:40:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:40:57 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:40:57 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160002000000001,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:43\",\"TransactionServingTime\":\"00:06:33\",\"TransactionWaitingTime\":\"00:04:33\",\"TransactionEndTime\":\"01:16:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000002,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:06:58\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000003,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:01\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000004,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:02\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000005,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:45\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:07:04\",\"TransactionEndTime\":\"01:33:19\",\"TicketStatus\":\"Ticket 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Service Time\",\"colValue\":\"Avg 00:02:05\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:41:13 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:13 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:05 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":26.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.67,\"AverageWaitingTimePerCategory\":9.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:41:16 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:19 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:20 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time 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\"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | Max.: 00:27:09 | SLA: 6.67% 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fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:22 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:34 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:37 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:43 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:43 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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WITHDRAWAL\",\"AvgWaitTime\":\"00:09:52\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:02:56\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"20.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:09:52\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:02:56\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"20.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:06:31\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:03:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e16.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:26:59\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e41.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:41:47 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:47 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:08 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 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fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:41:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:41:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:41:56 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:41:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"TicketServed\":4,\"AvgServiceTime\":\"00:03:09\",\"SLA\":50.00,\"DaysWorked\":1,\"LoggedTime\":\"00:23:06\",\"ServingPercentage\":54.62,\"BackendPercentage\":41.56,\"IdlePercentage\":3.82,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:33\",\"SLA\":87.50,\"DaysWorked\":1,\"LoggedTime\":\"00:21:06\",\"ServingPercentage\":59.00,\"BackendPercentage\":0.00,\"IdlePercentage\":41.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\",\"Mike\",\"Bred\",\"Simon\"],\"TicketServed\":[0,0,0,0,0,0,4,8],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,50.00,87.50],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,54.62,59.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,41.56,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,3.82,41.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:42:10 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:17 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:17 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Date\":\"17/04/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:03:09\",\"SLAService\":50.00,\"LoggedTime\":\"00:23:06\",\"ServingPercentage\":54.62,\"BackOfficePercentage\":41.56,\"IdlePercentage\":3.82,\"ArrivalTime\":\"01:09:57\",\"EndTime\":\"01:33:03\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Date\":\"17/04/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:33\",\"SLAService\":87.50,\"LoggedTime\":\"00:21:06\",\"ServingPercentage\":59.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":41.00,\"ArrivalTime\":\"01:12:29\",\"EndTime\":\"01:33:35\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:05\"},{\"colName\":\"Logged time\",\"colValue\":\"00:44:12\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 56.71% | Back office: 21.72% | Idle: 21.57%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bred\",\"ServiceHours\":0.21,\"BackOfficeHours\":0.16,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Simon\",\"ServiceHours\":0.21,\"BackOfficeHours\":0.00,\"IdleHours\":0.14,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:42:33 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:39 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:39 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"00:06:01\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"00:06:33\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"UTILITY\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"CASH\",\"TicketsServed\":4,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"00:03:04\",\"SLAService\":75.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":25.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12 / 15 ( 80.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:05\"},{\"colName\":\"SLA Service\",\"colValue\":\"75.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Category\":\"UTILITY\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"0.10\",\"SLAService\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"0.11\",\"SLAService\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Category\":\"UTILITY\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"CASH\",\"TicketsServed\":4,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"0.05\",\"SLAService\":\"75.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Category\":\"UTILITY\",\"TicketsServed\":3,\"TicketsServedPercent\":25.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:42:44 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:48 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:48 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:03:09\",\"SLA\":50.00,\"LoggedTime\":\"00:23:06\",\"ServingTime\":\"00:12:37\",\"BackendTime\":\"00:09:36\",\"IdleTime\":\"00:00:53\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"Date\":\"17/04/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:33\",\"SLA\":87.50,\"LoggedTime\":\"00:21:06\",\"ServingTime\":\"00:12:27\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:08:39\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:42:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:42:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:42:51 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:55 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:42:56 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"1235\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":\"1237\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":\"1238\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"97987\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":\"1243\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"01:09:57\",\"EndTime\":\"01:33:03\",\"EnlapsedTime\":\"00:23:06\",\"ActivityName\":\"File Submission\",\"ActivityStartTime\":\"01:17:00\",\"ActivityEndTime\":\"01:19:18\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":\"1243\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"01:09:57\",\"EndTime\":\"01:33:03\",\"EnlapsedTime\":\"00:23:06\",\"ActivityName\":\"File Submission\",\"ActivityStartTime\":\"01:25:24\",\"ActivityEndTime\":\"01:32:42\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":\"1242\",\"ActiveDirectory\":\"-\",\"Date\":\"17/04/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:12:29\",\"EndTime\":\"01:33:35\",\"EnlapsedTime\":\"00:21:06\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:43:00 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:43:11 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:43:11 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":1235,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":1237,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":97987,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":1243,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":2,\"BackOfficeTime\":\"00:09:36\",\"BackOfficeTimePercentage\":\"41.56\",\"IdleTimePercentage\":\"3.82\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:17:00 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 01:25:24 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:19:18 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 01:32:42 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:23:06 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:23:06 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File Submission \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File Submission \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":1242,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"41.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:21:06 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:43:19 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|4-1|5-1|6-1|1-2|2-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:43:19 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160002000000001,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:43\",\"TransactionServingTime\":\"00:06:33\",\"TransactionWaitingTime\":\"00:04:33\",\"TransactionEndTime\":\"01:16:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000002,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:06:58\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000003,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:01\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000004,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:02\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000005,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:45\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:07:04\",\"TransactionEndTime\":\"01:33:19\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000006,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:49\",\"TransactionServingTime\":\"00:00:12\",\"TransactionWaitingTime\":\"00:07:04\",\"TransactionEndTime\":\"01:33:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000007,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:01:03\",\"TransactionWaitingTime\":\"00:07:06\",\"TransactionEndTime\":\"01:13:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000008,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:02:56\",\"TransactionWaitingTime\":\"00:08:10\",\"TransactionEndTime\":\"01:16:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000009,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:06:01\",\"TransactionWaitingTime\":\"00:13:30\",\"TransactionEndTime\":\"01:25:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000010,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:51\",\"TransactionServingTime\":\"00:08:08\",\"TransactionWaitingTime\":\"00:13:32\",\"TransactionEndTime\":\"01:27:31\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000011,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:58\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:26:45\",\"TransactionEndTime\":\"01:32:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:59\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:26:49\",\"TransactionEndTime\":\"01:32:50\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:59\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:27:05\",\"TransactionEndTime\":\"01:33:05\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:06:00\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:27:07\",\"TransactionEndTime\":\"01:33:08\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:06:00\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:27:09\",\"TransactionEndTime\":\"01:33:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:14:27\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:05\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:43:38 AM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-17 fto: 2023-04-17 userId: 5 language: En | Client IP: 124.29.238.205 4/17/2023 1:43:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:43:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:44:10 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 1:44:20 AM | Request Received addBranchCounter=> BranchId: 1, CounterId: 3, Profile Count: 5 | Client IP: 124.29.238.205 4/17/2023 1:44:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 124.29.238.205 4/17/2023 1:44:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 1:44:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:44:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:44:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:45:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 1:45:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:45:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:45:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:46:34 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 1:46:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:46:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:46:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:46:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:46:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/17/2023 1:46:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 124.29.238.205 4/17/2023 1:46:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:46:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:46:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:47:28 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|real-time-monitoring-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|total-counters-individual-component|operative-counters-individual-component|non-operative-counters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketopened-component|ticketserved-individual-component|local-wait-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|online-branches-count-component|offline-branches-count-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 124.29.238.205 4/17/2023 1:47:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:47:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:47:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:48:17 AM | Request Received createDashboard=> userId: 5 dashboardName: REALTIME dashboardContent: Received | Client IP: 124.29.238.205 4/17/2023 1:48:17 AM | Response Sent => {"DashboardId":"1","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 124.29.238.205 4/17/2023 1:48:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:48:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/17/2023 1:48:24 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:48:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 124.29.238.205 4/17/2023 1:48:29 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:48:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 124.29.238.205 4/17/2023 1:48:43 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:48:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:48:43 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 124.29.238.205 4/17/2023 1:48:43 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 124.29.238.205 4/17/2023 1:48:45 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/17/2023 1:48:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 124.29.238.205 4/17/2023 1:48:45 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: real-time-monitoring-component| | Client IP: 124.29.238.205 4/17/2023 1:48:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:48:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:48:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:49:20 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/17/2023 1:49:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:26:59\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:03:40\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:06:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:05 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":26.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.67,\"AverageWaitingTimePerCategory\":9.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/17/2023 1:49:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:49:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:50:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:50:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:51:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:51:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:52:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:52:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:53:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:53:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:54:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:54:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:55:14 AM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146 4/17/2023 1:55:14 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"6ZO0U3U9TK"} | Client IP: 125.209.125.146 4/17/2023 1:55:14 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146 4/17/2023 1:55:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:55:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:56:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:56:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:56:49 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:56:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 1:56:49 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:56:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 1:56:50 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:56:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 1:56:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:56:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:56:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:56:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 1:56:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/17/2023 1:56:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:57:17 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:57:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 1:57:18 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/17/2023 1:57:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:57:31 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:57:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:26:59\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:03:40\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:06:31\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":20.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | SLA: 6.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:05 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.02,\"AverageWaitingTimePerCategory\":26.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.67,\"AverageWaitingTimePerCategory\":9.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":3.33,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:57:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:57:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 1:57:37 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:57:37 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:09:52\",\"MaxWaitTime\":\"00:13:32\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:06:31\",\"MaxWaitTime\":\"00:07:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:26:59\",\"MaxWaitTime\":\"00:27:09\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 15 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:14:27 | Max.: 00:27:09 | SLA: 6.67% (1)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"42\",\"AvgWaitTime\":\"9.87\",\"MaxWaitTime\":\"00:13:32\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"6.53\",\"MaxWaitTime\":\"00:07:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"42\",\"AvgWaitTime\":\"26.98\",\"MaxWaitTime\":\"00:27:09\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:57:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:57:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 1:57:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:57:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Bred\",\"TicketServed\":4,\"AvgServiceTime\":\"00:03:09\",\"SLA\":50.00,\"DaysWorked\":1,\"LoggedTime\":\"00:23:06\",\"ServingPercentage\":54.62,\"BackendPercentage\":41.56,\"IdlePercentage\":3.82,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Dianna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"John\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Simon\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:33\",\"SLA\":87.50,\"DaysWorked\":1,\"LoggedTime\":\"00:21:06\",\"ServingPercentage\":59.00,\"BackendPercentage\":0.00,\"IdlePercentage\":41.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Diana\",\"Olive\",\"John\",\"Anna\",\"Dianna\",\"Mike\",\"Bred\",\"Simon\"],\"TicketServed\":[0,0,0,0,0,0,4,8],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,50.00,87.50],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,54.62,59.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,41.56,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,3.82,41.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:57:45 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:57:45 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"Date\":\"17/04/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:03:09\",\"SLAService\":50.00,\"LoggedTime\":\"00:23:06\",\"ServingPercentage\":54.62,\"BackOfficePercentage\":41.56,\"IdlePercentage\":3.82,\"ArrivalTime\":\"01:09:57\",\"EndTime\":\"01:33:03\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"Date\":\"17/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"Date\":\"17/04/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:33\",\"SLAService\":87.50,\"LoggedTime\":\"00:21:06\",\"ServingPercentage\":59.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":41.00,\"ArrivalTime\":\"01:12:29\",\"EndTime\":\"01:33:35\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:05\"},{\"colName\":\"Logged time\",\"colValue\":\"00:44:12\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 56.71% | Back office: 21.72% | Idle: 21.57%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bred\",\"ServiceHours\":0.21,\"BackOfficeHours\":0.16,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Dianna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"John\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Simon\",\"ServiceHours\":0.21,\"BackOfficeHours\":0.00,\"IdleHours\":0.14,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:57:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:57:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:58:02 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:58:02 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Anna\",\"EmpID\":1238,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":1235,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Dianna\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"John\",\"EmpID\":1237,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":97987,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Olive\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Bred\",\"EmpID\":1243,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":2,\"BackOfficeTime\":\"00:09:36\",\"BackOfficeTimePercentage\":\"41.56\",\"IdleTimePercentage\":\"3.82\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:17:00 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 01:25:24 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:19:18 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 01:32:42 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:23:06 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:23:06 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File Submission \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File Submission \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Simon\",\"EmpID\":1242,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"41.00\",\"Date\":\"17/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:21:06 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:58:18 AM | Request Received onLoginClick=> userName: mahnoor | Client IP: 125.209.125.146 4/17/2023 1:58:18 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"mahnoor","Password":"mahnoor","tokenKey":"GCKX2X4EAZ"} | Client IP: 125.209.125.146 4/17/2023 1:58:22 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 1:58:23 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304160002000000001,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:43\",\"TransactionServingTime\":\"00:06:33\",\"TransactionWaitingTime\":\"00:04:33\",\"TransactionEndTime\":\"01:16:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000002,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:06:58\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000003,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:01\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000004,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:07:02\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000005,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"P0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:45\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:07:04\",\"TransactionEndTime\":\"01:33:19\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000006,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:49\",\"TransactionServingTime\":\"00:00:12\",\"TransactionWaitingTime\":\"00:07:04\",\"TransactionEndTime\":\"01:33:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000007,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:01:03\",\"TransactionWaitingTime\":\"00:07:06\",\"TransactionEndTime\":\"01:13:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000008,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:02:56\",\"TransactionWaitingTime\":\"00:08:10\",\"TransactionEndTime\":\"01:16:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000009,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:50\",\"TransactionServingTime\":\"00:06:01\",\"TransactionWaitingTime\":\"00:13:30\",\"TransactionEndTime\":\"01:25:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000010,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"K0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:51\",\"TransactionServingTime\":\"00:08:08\",\"TransactionWaitingTime\":\"00:13:32\",\"TransactionEndTime\":\"01:27:31\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000011,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0001\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:58\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:26:45\",\"TransactionEndTime\":\"01:32:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0002\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:59\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:26:49\",\"TransactionEndTime\":\"01:32:50\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Bred\"},{\"TicketId\":2304160002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0003\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:05:59\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:27:05\",\"TransactionEndTime\":\"01:33:05\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0004\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:06:00\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:27:07\",\"TransactionEndTime\":\"01:33:08\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"},{\"TicketId\":2304160002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"UTILITY\",\"TicketNumber\":\"F0005\",\"TransactionDate\":\"17/04/2023\",\"TransactionTime\":\"01:06:00\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:27:09\",\"TransactionEndTime\":\"01:33:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"Simon\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:14:27\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:05\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 1:58:29 AM | Request Received onLoginClick=> userName: mahnoor | Client IP: 125.209.125.146 4/17/2023 1:58:29 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"mahnoor","Password":"mahnoor","tokenKey":"R49H4D0RFX"} | Client IP: 125.209.125.146 4/17/2023 1:58:40 AM | Request Received onLoginClick=> userName: varisha | Client IP: 125.209.125.146 4/17/2023 1:58:40 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"varisha","Password":"varisha","tokenKey":"I3MZVJW2C5"} | Client IP: 125.209.125.146 4/17/2023 1:58:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:58:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:59:04 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 1:59:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 1:59:04 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:59:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 1:59:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 1:59:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 1:59:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 1:59:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:00:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:00:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:00:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:00:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:01:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:01:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:01:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:01:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:02:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:02:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:02:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:02:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:03:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:03:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:03:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:03:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:04:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:04:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:04:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:04:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:05:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:05:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:05:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:05:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:06:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:06:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:06:51 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:06:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:07:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:07:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:07:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:07:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:08:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:08:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:08:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:08:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:09:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:09:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:09:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:09:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:10:24 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:10:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:10:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:10:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:10:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:10:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:11:25 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:11:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:11:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:11:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:11:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:11:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:12:36 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:12:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:12:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:12:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:12:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:12:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:13:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:13:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:13:49 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:13:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:13:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:13:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:14:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:14:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:14:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:14:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:14:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:14:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:15:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:15:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:15:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:15:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:16:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:16:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:16:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:16:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:17:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:17:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:17:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:17:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:18:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:18:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:18:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:18:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:19:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:19:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:19:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:19:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:20:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:20:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:20:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:20:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:21:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:21:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:21:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:21:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:22:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:22:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:22:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:22:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:23:25 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:23:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:23:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:23:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:24:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:24:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:24:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:25:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/17/2023 2:25:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:25:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:26:25 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:26:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:26:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:26:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:27:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:27:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:27:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:27:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:28:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:28:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 2:28:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:28:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 2:28:35 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 125.209.125.146 4/17/2023 2:28:35 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"K8AKCGCFJB"} | Client IP: 125.209.125.146 4/17/2023 2:28:35 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146 4/17/2023 2:28:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:28:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/17/2023 2:28:37 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:28:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 2:28:37 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/17/2023 2:28:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"REALTIME","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681714097060)\/","DashboardCreatedTime":"\/Date(1681714097060)\/"}] | Client IP: 125.209.125.146 4/17/2023 2:28:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:28:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:28:39 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:28:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:28:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:28:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:29:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:29:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:29:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:29:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:29:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:29:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:30:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:30:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:30:39 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:30:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:30:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:30:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:31:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/17/2023 2:31:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:31:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:31:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:31:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:31:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:32:10 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 124.29.238.205 4/17/2023 2:32:10 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 124.29.238.205 4/17/2023 2:32:13 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 2:32:13 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 124.29.238.205 4/17/2023 2:32:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:32:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:32:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:32:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:32:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:32:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:33:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:33:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:33:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:33:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:33:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:33:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:34:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:34:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:34:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:34:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:34:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:34:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:35:20 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:35:24 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 2:35:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 2:35:25 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/17/2023 2:35:25 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":15,\"PercentageIssuedTickets\":100,\"ServedTickets\":11,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:00:02\",\"WaitingSLAPercentage\":73.33,\"ServiceSLACount\":11,\"ServiceSLAPercentage\":100.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":15,\"ServedTickets\":11,\"TicketComplianceInTargetWT\":11,\"TicketComplianceInTargetST\":11}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/17/2023 2:35:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:35:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:35:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:35:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:36:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:36:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:36:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:36:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:37:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:37:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:37:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:37:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:38:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:38:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:38:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:38:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:39:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:39:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/17/2023 2:39:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/17/2023 2:39:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/17/2023 2:40:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 4/17/2023 2:40:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205