4/16/2023 3:47:05 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.152.225.120 4/16/2023 3:47:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:47:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:47:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:47:28 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:28 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 3:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:47:47 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:47:47 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:48 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:48 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:47:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:47:51 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:47:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:47:51 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 3:47:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:47:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 3:47:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:48:21 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:48:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:48:26 PM | Request Received onLoginClick=> userName: admin | Client IP: 119.152.225.120 4/16/2023 3:48:26 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"X5LO1COQMM"} | Client IP: 119.152.225.120 4/16/2023 3:48:26 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 119.152.225.120 4/16/2023 3:48:28 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:48:28 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:48:29 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:48:31 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:48:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:48:33 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:48:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:48:34 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 3:48:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:48:35 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 3:48:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:49:38 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:49:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:49:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:49:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:50:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190 4/16/2023 3:50:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190 4/16/2023 3:50:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190 4/16/2023 3:50:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190 4/16/2023 3:50:45 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190 4/16/2023 3:50:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190 4/16/2023 3:50:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190 4/16/2023 3:50:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190 4/16/2023 2:16:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254 4/16/2023 2:16:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254 4/16/2023 2:16:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254 4/16/2023 2:16:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254 4/16/2023 2:16:14 AM | Request Received onLoginClick=> userName: admin | Client IP: 202.47.41.254 4/16/2023 2:16:14 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"UZ4V7T91PL"} | Client IP: 202.47.41.254 4/16/2023 2:16:14 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 202.47.41.254 4/16/2023 2:16:16 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 2:16:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 2:16:16 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 2:16:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 2:16:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254 4/16/2023 2:16:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254 4/16/2023 2:16:17 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 202.47.41.254 4/16/2023 2:16:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:16:18 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 202.47.41.254 4/16/2023 2:16:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:16:20 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:16:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:16:23 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:16:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:16:25 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:16:26 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:16:31 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:17:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:17:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:18:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:18:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:19:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:19:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:20:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:20:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:21:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:21:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:22:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:22:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:23:07 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:23:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:23:10 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:23:10 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"16/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:23:14 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:24:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:24:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:25:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:25:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:26:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:26:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:27:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:27:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:28:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:28:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:29:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:29:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:30:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:30:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:31:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:31:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:32:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:32:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:33:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:33:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:34:16 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:34:16 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 202.47.41.254 4/16/2023 2:34:48 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:34:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:34:51 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:34:51 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:36:47 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:37:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:37:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:38:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:38:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:39:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:39:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:40:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:40:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:41:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:41:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:42:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:42:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:43:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:43:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:44:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:44:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:45:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 202.47.41.254 4/16/2023 2:45:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 2:46:29 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:46:29 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 2:46:35 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 2:46:35 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 3:05:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:05:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:05:33 AM | Request Received onLoginClick=> userName: admin | Client IP: 119.152.225.120 4/16/2023 3:05:33 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"W22C6SATPH"} | Client IP: 119.152.225.120 4/16/2023 3:05:48 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 119.152.225.120 4/16/2023 3:05:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:05:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 3:05:52 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:05:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:05:53 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:05:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:05:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:05:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:06:45 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:06:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:07:02 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:07:03 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone 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fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:07:30 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:10:13 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:10:21 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:10:21 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":0.00,\"LoggedTime\":\"00:00:37\",\"ServingTime\":\"00:00:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":0.00,\"LoggedTime\":\"00:01:09\",\"ServingTime\":\"00:00:07\",\"BackendTime\":\"00:00:09\",\"IdleTime\":\"00:00:53\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:10:52 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:10:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\"],\"TicketServed\":[5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:10:54 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:10:54 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":75.68,\"ArrivalTime\":\"11:40:58\",\"EndTime\":\"11:41:49\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"15/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackOfficePercentage\":13.04,\"IdlePercentage\":76.81,\"ArrivalTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"Logged time\",\"colValue\":\"00:01:46\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 15.09% | Back office: 8.49% | Idle: 76.42%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:10:57 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:10:57 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 4 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:25:16 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:25:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:02:49\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:04:01\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:26:24 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:26:24 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:26:37 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:26:38 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:26:53 AM | Request Received getDashboardData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:26:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:26:55 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 3:26:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 3:26:55 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 3:26:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:27:03 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:27:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 4 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:27:12 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:27:12 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:27:30 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Uptime rptCatName: System Health fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:27:31 AM | Response Sent => {"reportName":"Uptime","reportHeaders":"[{\"colName\":\"Branch\",\"colText\":\"Branch\"},{\"colName\":\"OpeningTime\",\"colText\":\"Opening Time\"},{\"colName\":\"ClosingTime\",\"colText\":\"Closing Time\"},{\"colName\":\"OperationalTime\",\"colText\":\"Operational Time\"},{\"colName\":\"HoursOnline\",\"colText\":\"Hours Online\"},{\"colName\":\"HoursOffline\",\"colText\":\"Hours Offline\"},{\"colName\":\"UptimePercentage\",\"colText\":\"Uptime %\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:27:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:27:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 4 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:27:47 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:28:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:28:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:29:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:29:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:30:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:30:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:31:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:31:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:32:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:32:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:33:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:33:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:34:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:35:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:35:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:36:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:36:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:37:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:37:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:38:55 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:38:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:38:59 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:38:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:09 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:09 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:09:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"MaxWaitTime\":\"00:09:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | Max.: 00:09:48 | SLA: 14.29% (1)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:09:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"6.20\",\"MaxWaitTime\":\"00:09:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:15 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:15 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":7,\"ServedTickets\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:32\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":3}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 ( 42.86% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[0,7],\"TicketServed\":[0,3],\"TicketServedPercentage\":[0.00,100.00],\"TicketWaitingPercentage\":[0.00,14.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:26 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:27 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:27\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:09:33\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:00:27\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:09:33\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:00:27\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:06:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:04\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:32 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:32 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":7,\"ServedTickets\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:32\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":3}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 ( 42.86% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[0,7],\"TicketServed\":[0,3],\"TicketServedPercentage\":[0.00,100.00],\"TicketWaitingPercentage\":[0.00,14.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:34 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:38 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:53 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:18:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,1,0,0,2],\"SLA\":[0.00,0.00,0.00,0.00,100.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:39:58 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:39:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:40:07 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:40:12 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:40:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:14\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:17:48\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:19:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,1,0,0,2],\"SLA\":[0.00,0.00,0.00,0.00,100.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:40:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:40:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:41:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:41:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:42:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:42:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:43:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:43:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:44:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:44:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:45:11 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:45:11 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:45:14 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:45:14 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:09:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"MaxWaitTime\":\"00:09:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | Max.: 00:09:48 | SLA: 14.29% (1)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:09:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"6.20\",\"MaxWaitTime\":\"00:09:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:45:19 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:45:19 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":7,\"ServedTickets\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:32\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":3}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 ( 42.86% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[0,7],\"TicketServed\":[0,3],\"TicketServedPercentage\":[0.00,100.00],\"TicketWaitingPercentage\":[0.00,14.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 3:45:24 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:45:32 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 3:45:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:45:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 3:46:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:46:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:47:54 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:47:54 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:48:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:48:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:49:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:49:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:50:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:50:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:52:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:52:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:53:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:53:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:54:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:54:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:55:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:55:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:56:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:56:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:57:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:57:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:58:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:58:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 3:59:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 3:59:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:00:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:00:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:01:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:01:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:02:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:02:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:03:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:03:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:04:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:04:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:05:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:05:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:06:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:06:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:07:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:07:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:08:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:08:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:09:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:09:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:10:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:10:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:11:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:11:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:12:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:12:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:13:19 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:13:19 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:14:08 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:14:08 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:14:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:14:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:15:53 AM | Request Received getDashboardData=> fid: ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 4:15:53 AM | Response Sent => responseCode:-1, responseStatus:failure, responseText:Incomplete Request parameters | Client IP: 119.152.225.120 4/16/2023 4:15:55 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 4:15:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 4:15:55 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 4:15:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 4:15:57 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 4:15:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 4:16:01 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:16:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:16:07 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:40:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 4:40:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 4:41:00 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 4:41:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 4:41:02 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:41:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:41:22 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:41:22 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | Max.: 00:00:47 | SLA: 88.89% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"0.50\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:41:24 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:41:24 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":9,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLAPercentage\":88.89,\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\"],\"TicketIssued\":[9],\"TicketServed\":[8],\"TicketServedPercentage\":[100.00],\"TicketWaitingPercentage\":[88.89]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:41:46 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:41:46 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service 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Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:42:01 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:42:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:42:03 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:42:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 7 (42.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (28.57%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:42:17 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:42:17 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone 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Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"03:35:49\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"03:36:35\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"03:36:35\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"03:36:38\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket In Wait\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:44:45 AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:44:45 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"03:35:47\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"03:35:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"03:35:55\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"03:36:01\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket In Wait\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:44:49 AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:44:49 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:44:53 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service 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data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:22\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/16/2023\",\"IssueTime\":\"03:35:48\",\"CallTime\":\"03:36:10\",\"ServiceEndTime\":\"03:36:12\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"03:35:48\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"03:36:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket 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AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:52:41 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue 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data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:52:45 AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:52:45 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"03:35:49\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"03:36:35\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"03:36:35\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"03:36:38\\\",\\\"opname\\\":\\\"JOHN\\\",\\\"description\\\":\\\"Ticket In Wait\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:52:58 AM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 4:52:58 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:09:19\",\"ServiceTime\":\"00:00:27\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"03:21:30\",\"CounterId\":\"0\",\"EventId\":\"215\"},{\"TicketNumber\":\"KT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:09:19\",\"ServiceTime\":\"00:00:27\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"03:30:49\",\"CounterId\":\"2\",\"EventId\":\"230\"},{\"TicketNumber\":\"KT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:09:19\",\"ServiceTime\":\"00:00:27\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start 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Served\",\"Date\":\"16-04-2023\",\"Time\":\"03:30:35\",\"CounterId\":\"1\",\"EventId\":\"222\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:09:11\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"03:21:25\",\"CounterId\":\"0\",\"EventId\":\"214\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:09:11\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"03:30:36\",\"CounterId\":\"1\",\"EventId\":\"224\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:09:11\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"03:30:36\",\"CounterId\":\"1\",\"EventId\":\"226\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:09:11\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Call\",\"Date\":\"16-04-2023\",\"Time\":\"03:35:55\",\"CounterId\":\"1\",\"EventId\":\"247\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:00:08\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"03:35:55\",\"CounterId\":\"1\",\"EventId\":\"249\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:00:08\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:01\",\"CounterId\":\"1\",\"EventId\":\"251\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"03:35:48\",\"CounterId\":\"0\",\"EventId\":\"245\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:10\",\"CounterId\":\"2\",\"EventId\":\"253\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:10\",\"CounterId\":\"2\",\"EventId\":\"255\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:12\",\"CounterId\":\"2\",\"EventId\":\"257\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:46\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"16-04-2023\",\"Time\":\"03:35:49\",\"CounterId\":\"0\",\"EventId\":\"246\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:46\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:35\",\"CounterId\":\"2\",\"EventId\":\"259\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:46\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:35\",\"CounterId\":\"2\",\"EventId\":\"261\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"JOHN\",\"WaitingTime\":\"00:00:46\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"16-04-2023\",\"Time\":\"03:36:38\",\"CounterId\":\"2\",\"EventId\":\"263\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 4:54:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:54:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254 4/16/2023 4:54:44 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:54:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 4:54:44 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:54:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 4:54:46 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 202.47.41.254 4/16/2023 4:54:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 4:58:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254 4/16/2023 4:58:11 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 4:58:12 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 202.47.41.254 4/16/2023 4:58:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 202.47.41.254 4/16/2023 4:58:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 202.47.41.254 4/16/2023 4:58:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 202.47.41.254 4/16/2023 4:58:16 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 4:58:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":22.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":77.78,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:03:54\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 9 (55.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:31 | SLA: 33.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:09 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":3.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 4:58:27 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 4:58:27 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 202.47.41.254 4/16/2023 4:58:33 AM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 202.47.41.254 4/16/2023 4:58:33 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:55\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:09\",\"CounterId\":\"0\",\"EventId\":\"143\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:56\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:57\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:14\",\"CounterId\":\"1\",\"EventId\":\"177\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"168\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:17\",\"CounterId\":\"1\",\"EventId\":\"183\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"169\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:30:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":22.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":77.78,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:03:54\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:04\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 9 (55.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:31 | SLA: 33.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:09 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.45,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":3.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 5:30:30 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:30:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:30:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:31:08 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:31:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"01:08:48\",\"ServingPercentage\":0.80,\"BackendPercentage\":0.00,\"IdlePercentage\":99.20,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"01:10:00\",\"ServingPercentage\":0.31,\"BackendPercentage\":0.00,\"IdlePercentage\":99.69,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,2,0,0,3],\"SLA\":[0.00,0.00,0.00,0.00,100.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.31,0.00,0.00,0.80],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,99.69,0.00,0.00,99.20],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 5:31:11 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:31:11 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"LoggedTime\":\"01:08:48\",\"ServingTime\":\"00:00:33\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:08:15\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"01:10:00\",\"ServingTime\":\"00:00:13\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:09:47\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"16/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 5:31:19 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:31:19 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"16/04/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"03:21:01\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"16/04/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 2\",\"StartTime\":\"03:22:13\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 5:31:23 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 5:31:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:31:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:32:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:32:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:33:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:33:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:34:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:35:55 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:35:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:36:53 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:36:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:37:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:37:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:39:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:39:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:40:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:40:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:41:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:41:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:42:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:42:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:43:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:43:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:44:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:44:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:45:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:45:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:46:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:46:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:47:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:47:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:48:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:48:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:49:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:49:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:50:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:50:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:51:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:51:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:52:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:52:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:53:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:53:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:54:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:54:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:55:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:56:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:56:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:57:20 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:57:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:58:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:58:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 5:59:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 5:59:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:00:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:00:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:01:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:01:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:02:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:03:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:03:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:04:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:04:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:05:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:05:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:06:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:06:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:07:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:07:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:08:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:08:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:09:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:09:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:10:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:10:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:11:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:11:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:12:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:12:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:13:20 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:13:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:14:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:14:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:15:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:15:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:16:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:16:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:17:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:17:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:18:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:18:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:19:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:19:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:20:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:20:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:21:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:21:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:22:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:22:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:23:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:23:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 6:23:54 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 119.152.225.120 4/16/2023 6:23:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:30:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:30:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 7:30:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:30:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 7:31:04 AM | Request Received onLoginClick=> userName: admin | Client IP: 119.152.225.120 4/16/2023 7:31:04 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"C7AAA2FHJO"} | Client IP: 119.152.225.120 4/16/2023 7:31:04 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 119.152.225.120 4/16/2023 7:31:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 7:31:06 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:31:07 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:31:07 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 7:31:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:31:11 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 7:31:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:31:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120 4/16/2023 7:31:17 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120 4/16/2023 7:31:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120 4/16/2023 7:31:18 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:31:18 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120 4/16/2023 7:31:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:31:20 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:31:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:31:20 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:31:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:31:44 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:31:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:32:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:32:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:32:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:32:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:32:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.152.225.120 4/16/2023 7:33:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:33:03 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120 4/16/2023 7:33:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120 4/16/2023 7:33:04 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:33:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:33:07 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:33:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:33:14 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:33:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:34:05 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:34:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:34:07 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:34:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:35:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:35:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:36:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:36:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:37:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:37:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:38:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:38:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:39:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:39:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:40:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:40:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:41:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:41:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:42:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:42:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:43:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:43:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:44:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:44:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:45:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:45:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:46:07 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:46:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:47:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:47:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:48:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:48:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:49:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:49:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:50:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:50:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:51:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:51:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:52:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:52:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:53:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:53:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:54:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:54:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:55:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:56:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:56:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:57:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:57:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:58:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:58:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 7:59:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 7:59:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 8:00:08 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120 4/16/2023 8:00:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120 4/16/2023 10:55:38 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/16/2023 10:55:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/16/2023 11:01:21 PM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146 4/16/2023 11:01:21 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"HJGK5XLEE4"} | Client IP: 125.209.125.146 4/16/2023 11:01:21 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:01:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:01:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:01:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:01:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:01:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:01:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/16/2023 11:01:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:01:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:01:25 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:01:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:01:30 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/16/2023 11:01:30 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/16/2023 11:02:16 PM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 125.209.125.146 4/16/2023 11:02:16 PM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 125.209.125.146 4/16/2023 11:02:17 PM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:02:17 PM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:02:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:02:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:03:09 PM | Request Received addCallingProfile=> ProfileId: , ProfileName: Test Profile, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 125.209.125.146 4/16/2023 11:03:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146 4/16/2023 11:03:11 PM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:03:20 PM | Request Received addBranchCounter=> BranchId: 1, CounterId: 1, Profile Count: 1 | Client IP: 125.209.125.146 4/16/2023 11:03:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 125.209.125.146 4/16/2023 11:03:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:03:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:03:26 PM | Request Received addBranchCounter=> BranchId: 1, CounterId: 2, Profile Count: 1 | Client IP: 125.209.125.146 4/16/2023 11:03:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 125.209.125.146 4/16/2023 11:03:30 PM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 125.209.125.146 4/16/2023 11:03:30 PM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 125.209.125.146 4/16/2023 11:03:31 PM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:03:31 PM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:03:48 PM | Request Received addCallingProfile=> ProfileId: , ProfileName: Test Profile, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 125.209.125.146 4/16/2023 11:03:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146 4/16/2023 11:03:49 PM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146 4/16/2023 11:04:02 PM | Request Received addBranchCounter=> BranchId: 2, CounterId: 1, Profile Count: 1 | Client IP: 125.209.125.146 4/16/2023 11:04:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 125.209.125.146 4/16/2023 11:04:10 PM | Request Received addBranchCounter=> BranchId: 2, CounterId: 2, Profile Count: 1 | Client IP: 125.209.125.146 4/16/2023 11:04:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 125.209.125.146 4/16/2023 11:04:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:04:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:05:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:05:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:06:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:06:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:07:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:07:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:08:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:08:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:09:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:09:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:11:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:11:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:12:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:12:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:13:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:13:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:14:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:14:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:15:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:15:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:16:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:16:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:17:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:17:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:18:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:19:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:19:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:20:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:20:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:21:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:21:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:22:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:22:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:23:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:23:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:24:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:24:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:25:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:25:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:26:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:26:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:27:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:27:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:28:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:28:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:29:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:29:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:46:54 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 4/16/2023 11:46:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:46:55 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:46:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:46:55 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:46:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:03 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:03 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/16/2023 11:47:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:06 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:07 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:47:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:09 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:47:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:14 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/16/2023 11:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:20 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:20 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/16/2023 11:47:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:47:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:47:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:25 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:47:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:31 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:31 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/16/2023 11:47:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:38 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:47:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:47:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/16/2023 11:47:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:47:43 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/16/2023 11:47:44 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:48\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 15 (73.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:00 | SLA: 73.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":2.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":2.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/16/2023 11:58:29 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 11:58:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 11:58:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:58:30 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 11:58:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/16/2023 11:58:30 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:58:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:58:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 11:58:31 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:58:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:58:32 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 11:58:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 11:58:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 11:58:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 11:59:05 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 11:59:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 11:59:31 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 11:59:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 11:59:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/16/2023 11:59:40 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:59:41 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:59:42 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 11:59:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 11:59:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 11:59:51 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 11:59:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:01:12 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 12:01:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:01:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 12:01:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 12:01:38 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-17 fto: 2023-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 12:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:01:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 12:01:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 12:01:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 12:01:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 12:01:54 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/16/2023 12:01:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/16/2023 12:02:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 4/16/2023 12:02:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 4/16/2023 12:02:05 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 12:02:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 12:02:05 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 12:02:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 12:02:07 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 12:02:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:02:13 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 12:02:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 12:02:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205 4/16/2023 12:02:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:02:18 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 4/16/2023 12:02:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 4/16/2023 12:02:21 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205 4/16/2023 12:02:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 4/16/2023 12:02:21 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 12:02:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:02:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 12:02:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:02:41 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 12:02:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:02:44 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 12:02:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:02:59 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/16/2023 12:02:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/16/2023 12:03:04 AM | Request Received onLoginClick=> userName: admin | Client IP: 54.185.234.214 4/16/2023 12:03:04 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"admin","Password":"admin","tokenKey":"YN0ZUQOTQD"} | Client IP: 54.185.234.214 4/16/2023 12:03:06 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 4/16/2023 12:03:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 4/16/2023 12:03:09 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 12:03:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 12:03:09 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/16/2023 12:03:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:03:18 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 12:03:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 12:03:19 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 4/16/2023 12:03:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:03:27 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 12:03:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 12:03:27 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 4/16/2023 12:03:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:03:30 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146 4/16/2023 12:03:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146 4/16/2023 12:03:30 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 4/16/2023 12:03:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 4/16/2023 12:03:35 AM | Request Received onLoginClick=> userName: admin | Client IP: 54.185.234.214 4/16/2023 12:03:35 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"QTS50WKVLS"} | Client IP: 54.185.234.214 4/16/2023 12:03:35 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/16/2023 12:03:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/16/2023 12:03:37 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/16/2023 12:03:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/16/2023 12:03:37 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/16/2023 12:03:37 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 4/16/2023 12:03:43 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 4/16/2023 12:03:43 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146