4/15/2023 5:41:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:41:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 5:42:02 AM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 5:42:02 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"06XQT7P0HQ"} | Client IP: 39.57.214.190
4/15/2023 5:42:02 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 5:42:04 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:42:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 5:42:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:42:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 5:42:05 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:42:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 5:42:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:42:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:43:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:43:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:44:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:44:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:45:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:45:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:46:32 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:46:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:47:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:17 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:47:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:20 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 5:47:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:25 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:47:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 5:47:25 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 5:47:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:27 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 5:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:47:55 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 5:47:55 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 5:47:58 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 5:47:58 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 5:48:00 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 5:48:00 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 5:48:00 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 5:48:00 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 5:48:01 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 5:48:01 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 5:48:01 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:48:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 5:48:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 5:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 5:48:08 AM | Request Received getDashboardDetail=> dashboardId: 2 | Client IP: 39.57.214.190
4/15/2023 5:48:08 AM | Response Sent => Data returned of dashboardId:2 | Client IP: 39.57.214.190
4/15/2023 5:48:10 AM | Request Received getDashboardDetail=> dashboardId: 2 | Client IP: 39.57.214.190
4/15/2023 5:48:10 AM | Response Sent => Data returned of dashboardId:2 | Client IP: 39.57.214.190
4/15/2023 5:48:12 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 5:48:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 5:48:13 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: categories-component| | Client IP: 39.57.214.190
4/15/2023 5:48:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:01:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 6:01:29 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:01:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:32 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:01:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:35 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:01:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:01:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:42 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:01:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:01:45 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 6:01:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 6:02:28 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:02:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:03:29 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:03:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:04:29 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:04:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:06:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:06:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:06:43 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:06:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:06:46 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:06:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:06:58 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 6:06:58 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 6:06:58 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:06:59 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:07:28 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:07:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:07:37 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: WEIGHTAGE PROFILE, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":1000,"max_wait_time":5,"ticket_priority":true},"count":1},{"category":1,"condition":{"weightage":1000,"max_wait_time":1,"ticket_priority":false},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 6:07:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 6:07:39 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:07:52 AM | Request Received addBranchCounter=> BranchId: 1, CounterId: 3, Profile Count: 2 | Client IP: 39.57.214.190
4/15/2023 6:07:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 39.57.214.190
4/15/2023 6:34:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:34:39 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:34:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 6:34:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 6:34:40 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 6:34:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 6:34:41 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 6:34:41 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:34:50 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:35:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:35:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:36:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:36:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:37:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:37:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:37:57 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: weighatge 2, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":6,"max_wait_time":4,"ticket_priority":true},"count":1}],[{"category":1,"condition":{"weightage":2,"max_wait_time":1000,"ticket_priority":false},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 6:37:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 6:37:59 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:38:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:38:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:39:50 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:39:50 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:40:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:40:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:41:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:41:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:42:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:42:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:43:35 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:43:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:43:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:43:43 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:43:49 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 6:43:49 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 6:43:49 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:43:50 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:44:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:44:40 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:46:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:46:04 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:47:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:47:04 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:48:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:48:02 AM | Response Sent => responseCode:-2, responseStatus:failure, responseText:No Data Found | Client IP: 39.57.214.190
4/15/2023 6:49:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:49:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:50:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:50:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:51:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:51:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:51:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:51:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:51:55 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: Weighatge qurat, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":1000,"max_wait_time":1000,"ticket_priority":false},"count":1},{"category":1,"condition":{"weightage":1000,"max_wait_time":5,"ticket_priority":true},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 6:51:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 6:51:57 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:52:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:52:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:53:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:53:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:55:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:55:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:55:35 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:36 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:37 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 6:55:38 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:38 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 6:55:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 6:55:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 6:55:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 6:55:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:55:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:55:47 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241
4/15/2023 6:55:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241
4/15/2023 6:55:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
4/15/2023 6:55:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
4/15/2023 6:55:50 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:55:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
4/15/2023 6:55:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
4/15/2023 6:56:05 AM | Request Received addCallingProfile=> ProfileId: 7, ProfileName: Weighatge qurat, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":1000,"max_wait_time":1000,"ticket_priority":false},"count":1},{"category":1,"condition":{"weightage":1000,"max_wait_time":5,"ticket_priority":true},"count":1}]]}} | Client IP: 119.157.76.241
4/15/2023 6:56:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 119.157.76.241
4/15/2023 6:56:07 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:56:08 AM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146
4/15/2023 6:56:08 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"92E7QCHLZL"} | Client IP: 125.209.125.146
4/15/2023 6:56:08 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146
4/15/2023 6:56:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
4/15/2023 6:56:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
4/15/2023 6:56:10 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
4/15/2023 6:56:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 125.209.125.146
4/15/2023 6:56:10 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
4/15/2023 6:56:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 125.209.125.146
4/15/2023 6:56:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
4/15/2023 6:56:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 6:56:19 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 125.209.125.146
4/15/2023 6:56:19 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 125.209.125.146
4/15/2023 6:56:20 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 6:56:20 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 6:56:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 6:56:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 6:56:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:56:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:57:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 6:57:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 6:57:35 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 6:57:35 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 6:57:36 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:57:36 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:57:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 6:57:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 6:57:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:57:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:57:52 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: CHECK 2, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 6:57:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 6:57:54 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 6:58:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 6:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 6:58:20 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 119.157.76.241
4/15/2023 6:58:20 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 119.157.76.241
4/15/2023 6:58:21 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:58:21 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:58:29 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:58:34 AM | Request Received addCallingProfile=> ProfileId: 6, ProfileName: weighatge 2, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":6,"max_wait_time":4,"ticket_priority":true},"count":1}],[{"category":1,"condition":{"weightage":2,"max_wait_time":1000,"ticket_priority":false},"count":1}]]}} | Client IP: 119.157.76.241
4/15/2023 6:58:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 119.157.76.241
4/15/2023 6:58:36 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 6:58:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 6:58:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 6:58:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:58:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 6:58:43 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 125.209.125.146
4/15/2023 6:58:43 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 125.209.125.146
4/15/2023 6:58:44 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 6:58:44 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 6:59:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 6:59:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 6:59:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 6:59:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 6:59:49 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 6:59:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:00:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:00:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:00:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:00:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:00:41 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:00:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:00:56 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: ROUND, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1}]]}} | Client IP: 125.209.125.146
4/15/2023 7:00:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146
4/15/2023 7:00:58 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:01:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:01:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:01:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:01:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:01:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:01:47 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: CUSTOM LOGIC, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"max_wait_time":1,"ticket_priority":true,"conditional_categories":[]},"count":1}],[{"category":1,"condition":{"max_wait_time":1,"ticket_priority":true,"conditional_categories":[]},"count":1}]]}} | Client IP: 125.209.125.146
4/15/2023 7:01:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146
4/15/2023 7:01:49 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:02:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:02:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:02:20 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: OVERFLOW PROFILE, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"max_wait_time":1,"ticket_priority":true},"count":1},{"category":1,"condition":{"max_wait_time":7,"ticket_priority":false},"count":1}]]}} | Client IP: 125.209.125.146
4/15/2023 7:02:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146
4/15/2023 7:02:36 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:02:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:02:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:02:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:02:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:03:06 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: TEST WEIGHTAGE, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"1","CALL":{"order":[[{"category":1,"condition":{"weightage":800,"max_wait_time":1000,"ticket_priority":true},"count":1}],[{"category":2,"condition":{"weightage":700,"max_wait_time":4,"ticket_priority":false},"count":1}]]}} | Client IP: 125.209.125.146
4/15/2023 7:03:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146
4/15/2023 7:03:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:03:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:03:13 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:03:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:03:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:03:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:03:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:04:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:04:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:04:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:04:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:05:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:05:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:05:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:05:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:05:18 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 125.209.125.146
4/15/2023 7:05:18 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 125.209.125.146
4/15/2023 7:05:19 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:05:19 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:05:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:05:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:05:41 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: WEIGHTAGE 3, Categories Count: 1, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":100,"max_wait_time":1,"ticket_priority":true},"count":1}]]}} | Client IP: 125.209.125.146
4/15/2023 7:05:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 125.209.125.146
4/15/2023 7:05:43 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 125.209.125.146
4/15/2023 7:06:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:06:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:06:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:06:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:06:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:06:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:07:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:07:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:07:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:07:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:07:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:07:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:08:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:08:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:08:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:08:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:08:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:08:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:09:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:09:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:09:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:09:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:09:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:10:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:10:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:10:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:10:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:10:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:10:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:11:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:11:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:11:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:11:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:11:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:11:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:12:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:12:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:12:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:12:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:12:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:12:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:13:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:13:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:13:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:13:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:13:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:13:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:14:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:14:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:14:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:14:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:14:28 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 7:14:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:14:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:15:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:15:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:15:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:15:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:15:16 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 119.157.76.241
4/15/2023 7:15:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:15:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:16:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:16:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:16:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:16:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:16:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:16:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:17:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:17:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:17:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:17:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:17:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:17:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:17:42 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:17:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:18:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:18:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:18:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:18:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:18:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:18:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:19:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:19:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:19:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:19:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:20:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:20:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:20:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:20:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:20:31 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 7:20:31 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 7:20:31 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:20:33 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:20:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:20:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:20:41 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:20:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:21:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:21:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:21:30 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: qurat, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":1000,"max_wait_time":1000,"ticket_priority":true},"count":1}],[{"category":1,"condition":{"weightage":1,"max_wait_time":1000,"ticket_priority":true},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 7:21:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 7:21:32 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:21:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:21:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:21:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:21:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:22:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:22:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:22:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:22:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:22:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:22:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:23:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:23:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:23:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:23:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:24:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:24:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:24:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:24:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:24:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:25:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:25:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:25:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:25:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:25:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:25:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:26:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:26:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:26:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:26:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:26:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:26:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:27:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:27:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:27:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:27:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:27:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 7:27:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 7:28:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:28:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:28:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:28:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:29:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:29:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:29:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:29:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:30:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:30:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:30:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:30:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:31:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:31:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:31:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:31:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:32:02 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:32:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:32:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:32:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:32:53 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:32:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:33:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:33:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:33:16 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:33:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:33:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:33:33 AM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 7:33:33 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"E5LZ5NFM3T"} | Client IP: 39.57.214.190
4/15/2023 7:33:40 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:33:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:33:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:33:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:33:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:33:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:33:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:34:00 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:34:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:34:00 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 7:34:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:34:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:34:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:34:59 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 7:34:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:35:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:35:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:35:59 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 7:35:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:36:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
4/15/2023 7:36:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
4/15/2023 7:36:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:36:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:36:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:36:23 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:36:24 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:36:25 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 7:36:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:36:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:36:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:37:12 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:37:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:38:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:38:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:38:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:38:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:38:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:38:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:39:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:39:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:39:39 AM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 7:39:39 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"R7V4E75L7M"} | Client IP: 39.57.214.190
4/15/2023 7:39:40 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:39:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:39:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 7:39:42 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:39:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:39:43 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 7:39:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 7:39:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 7:39:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:40:10 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:40:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:40:42 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:40:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:41:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:41:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:41:28 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 7:41:28 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 7:41:28 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:41:28 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:41:42 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:41:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:42:01 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: LAST WEIGHTAGE, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"weightage":1000,"max_wait_time":5,"ticket_priority":false},"count":1}],[{"category":1,"condition":{"weightage":900,"max_wait_time":1000,"ticket_priority":true},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 7:42:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 7:42:03 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:42:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:42:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:42:43 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:42:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:42:56 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: AUX1, Categories Count: 3, IsAux DefaultProfile: 9, IsAux AlternateProfile: 8, Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 7:42:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 7:42:57 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:43:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:43:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:43:43 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:43:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:44:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:44:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:44:42 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:44:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:44:50 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:45:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:45:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:46:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:46:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:47:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:47:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:48:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:48:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:49:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:49:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:49:43 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:49:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:50:42 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:50:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:50:52 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:50:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:50:55 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:50:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:50:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:50:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:50:59 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:51:00 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:51:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:51:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:51:59 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:52:00 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":\"0.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:52:02 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:52:02 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:52:05 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:52:05 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:52:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:52:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:53:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:53:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:54:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:54:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:55:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:55:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:56:23 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:56:23 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"0/0\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:00\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:56:29 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 7:56:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 7:56:30 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 7:56:44 AM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 7:56:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 7:56:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:56:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:57:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:57:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:58:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:58:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 7:59:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 7:59:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 8:00:55 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 124.29.238.205
4/15/2023 8:00:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
4/15/2023 8:04:59 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 8:04:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:05:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:05:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 8:05:03 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:05:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 8:05:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:05:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:05:04 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:05:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 8:05:08 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:05:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:05:14 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:05:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:05:17 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:07:07 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:07:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 8:07:08 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:07:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:07:09 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:07:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 8:07:10 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 8:07:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 8:07:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:07:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:07:50 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:07:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:08:49 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:08:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:09:50 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:09:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:11:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:11:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:12:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:12:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:13:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:13:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:14:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:14:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:15:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:15:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:16:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:16:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:17:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:17:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:18:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:18:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:18:47 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 8:18:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 8:19:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:19:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:20:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:20:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:21:15 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 8:21:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 8:21:17 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 8:21:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:21:22 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 8:21:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 8:21:23 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 8:21:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:21:35 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 8:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 8:21:35 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:21:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:21:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:21:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:22:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:22:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:22:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:22:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:23:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:23:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:24:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:24:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:24:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:25:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:25:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:25:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:25:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:26:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:26:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:26:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:26:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:27:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:27:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:27:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:27:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:28:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:28:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:28:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:28:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:29:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:29:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:29:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:29:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:29:45 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:29:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:30:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:30:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:31:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:31:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:31:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:31:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:32:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:32:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:32:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:32:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:33:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:33:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:33:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:33:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:34:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:34:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:34:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:34:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:35:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:35:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:35:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:35:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:36:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:36:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:36:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:36:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:37:05 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:37:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:37:38 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:37:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:38:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:38:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:38:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:38:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:39:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:39:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:39:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:39:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:40:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:40:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:40:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:40:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:41:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:41:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:41:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:41:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:42:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:42:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:42:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:42:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:43:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:43:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:43:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:43:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:44:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:44:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:44:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:44:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:45:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:45:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:45:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:45:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:46:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:46:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:46:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:47:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:47:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:47:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:47:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:48:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:48:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 8:48:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 8:49:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:49:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:50:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:50:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:51:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:51:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:52:04 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:52:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:53:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 8:53:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 8:53:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 9:54:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:54:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 9:54:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:54:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 9:54:57 AM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 9:54:57 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"5QSAKQ256J"} | Client IP: 39.57.214.190
4/15/2023 9:55:02 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 9:55:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 9:55:14 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 9:55:15 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:55:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 9:55:16 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 9:55:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 9:55:21 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 9:55:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 9:55:23 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 9:55:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 9:55:27 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 9:55:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 9:56:41 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 9:56:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:09:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:09:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 10:09:39 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:09:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:09:40 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:09:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:09:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:09:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:10:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:10:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:11:26 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:11:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:11:26 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190
4/15/2023 10:11:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:11:29 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190
4/15/2023 10:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:11:48 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:11:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:12:11 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:12:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | Max.: 01:30:24 | SLA: 14.29% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:12:25 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:12:26 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":20,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 ( 46.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,20],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:12:39 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:12:40 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:12:55 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:12:55 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"PercentageIssuedTickets\":50,\"ServedTickets\":9,\"PercentageServedTickets\":69.23,\"AvgWaitTime\":\"00:37:29\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:28\",\"WaitingSLAPercentage\":28.57,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":39,\"ServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"PercentageIssuedTickets\":7,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:07 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"ServedTickets\":9,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:13:16 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:13:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:13:58 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:13:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:14:06 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:14:06 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:14:20 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:31 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:31 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":\"0.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:16:48 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:48 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:16:52 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:52 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:16:55 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:16:57 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:16:58 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:17:05 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:17:05 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:17:28 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:17:28 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:17:42 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:17:42 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:18:00 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:18:00 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US 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Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec 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Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe 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Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:18:46 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:18:46 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter 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Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:19:23 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:19:23 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:40:23\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:44\",\"CallTime\":\"13:42:57\",\"ServiceEndTime\":\"13:43:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:44\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:21:10 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:pa011$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:21:10 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:21:26 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:21:26 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:22\",\"CounterId\":\"1\",\"EventId\":\"97\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:23\",\"CounterId\":\"1\",\"EventId\":\"99\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:44\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"103\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"105\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:03\",\"CounterId\":\"1\",\"EventId\":\"107\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:04\",\"CounterId\":\"1\",\"EventId\":\"109\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"135\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:21:35 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:21:37 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:21:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:21:39 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:21:39 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:21:53 AM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 2023-04-15 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 10:22:35 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:22:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:22:36 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:22:36 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:22:36 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:22:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:22:39 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Uptime rptCatName: System Health fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:22:39 AM | Response Sent => {"reportName":"Uptime","reportHeaders":"[{\"colName\":\"Branch\",\"colText\":\"Branch\"},{\"colName\":\"OpeningTime\",\"colText\":\"Opening Time\"},{\"colName\":\"ClosingTime\",\"colText\":\"Closing Time\"},{\"colName\":\"OperationalTime\",\"colText\":\"Operational Time\"},{\"colName\":\"HoursOnline\",\"colText\":\"Hours Online\"},{\"colName\":\"HoursOffline\",\"colText\":\"Hours Offline\"},{\"colName\":\"UptimePercentage\",\"colText\":\"Uptime %\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:22:47 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 10:22:47 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 10:22:49 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:22:50 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:23:18 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: second last, Categories Count: 2, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"1","CALL":{"order":[[{"category":1,"condition":{"weightage":1000,"max_wait_time":1000,"ticket_priority":true},"count":1}],[{"category":2,"condition":{"weightage":900,"max_wait_time":6,"ticket_priority":false},"count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 10:23:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 10:23:20 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:24:41 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:24:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:24:42 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:24:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:24:44 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:24:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:24:44 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 10:24:44 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 10:24:45 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 10:24:45 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 10:24:49 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 10:24:49 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 10:24:49 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:24:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:24:54 AM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.214.190
4/15/2023 10:24:54 AM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.214.190
4/15/2023 10:24:55 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:24:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:24:56 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:24:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:25:12 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:25:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:25:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:25:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:25:43 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:25:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:25:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190
4/15/2023 10:25:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:25:46 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:25:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:25:47 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:25:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:26:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:26:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:27:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.214.190
4/15/2023 10:27:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:28:31 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:28:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:28:38 AM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 2023-04-15 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 10:29:09 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:20 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:24 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:24 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 10:29:26 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:27 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:29:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:29:39 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:41 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:41 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 10:29:41 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:42 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:29:53 AM | Request Received addBranchCounter=> BranchId: 2, CounterId: 1, Profile Count: 2 | Client IP: 39.57.214.190
4/15/2023 10:29:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 39.57.214.190
4/15/2023 10:30:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:30:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:31:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:31:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:32:21 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:32:21 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:32:24 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 39.57.214.190
4/15/2023 10:32:24 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 39.57.214.190
4/15/2023 10:32:39 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:32:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:32:42 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: t1, Categories Count: 1, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1}]]}} | Client IP: 39.57.214.190
4/15/2023 10:32:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 39.57.214.190
4/15/2023 10:32:43 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:33:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:33:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:35:39 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:35:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:39:57 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:42:39 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:42:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:43:40 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:43:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:45:03 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:45:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:46:03 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:47:03 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:47:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:47:39 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:47:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:48:57 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 10:48:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:54:00 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 10:54:06 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:54:06 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:54:09 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:54:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:54:12 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:54:12 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":\"0.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:54:22 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:57:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:57:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 10:57:08 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:57:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:57:09 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:57:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:57:11 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:58:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:58:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 10:59:02 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 10:59:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 10:59:05 AM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 2023-04-15 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 10:59:07 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 10:59:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 10:59:08 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 10:59:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:00:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:00:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:01:50 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:01:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:02:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:02:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:03:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:03:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:04:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:04:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:06:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:06:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:06:45 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:06:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:06:48 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:06:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:06:50 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:06:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:06:54 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:06:57 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:06:57 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | Max.: 01:30:24 | SLA: 14.29% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:07:04 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:05 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":20,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 ( 46.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,20],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:07:19 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:22 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:25 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:30 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:35 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:39 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:39 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:07:46 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:07:46 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"PercentageIssuedTickets\":50,\"ServedTickets\":9,\"PercentageServedTickets\":69.23,\"AvgWaitTime\":\"00:37:29\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:28\",\"WaitingSLAPercentage\":28.57,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":39,\"ServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"PercentageIssuedTickets\":7,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:07 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"ServedTickets\":9,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:09 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:09 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:12 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:12 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":20,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 ( 46.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,20],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:14 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:15 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | Max.: 01:30:24 | SLA: 14.29% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:16 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:20 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:25 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:28 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:29 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"14/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:32 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:36 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:48 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:08:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:08:48 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:08:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:08:50 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:52 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:54 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:08:55 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:08:59 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:02 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:02 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:09:05 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:08 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:08 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:09:14 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:14 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec 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Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec 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Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe 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Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:09:50 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:09:50 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter 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Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:10:00 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:10:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:10:01 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:10:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:10:03 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:10:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:10:20 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:10:20 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"135\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:10:30 AM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 2023-04-15 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 11:11:18 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:11:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:11:19 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:11:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:11:22 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:11:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":12.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | SLA: 8.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:11:25 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:11:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:11:29 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:16:34 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:16:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":12.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | SLA: 8.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:16:35 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:16:36 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | Max.: 01:30:24 | SLA: 8.00% (2)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:16:50 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:16:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:16:53 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:16:53 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   - 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4/15/2023 11:17:19 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:17:19 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US 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Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:18:33 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 39.57.214.190
4/15/2023 11:19:16 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:19:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:19:16 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:19:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:19:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:19:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:19:35 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190
4/15/2023 11:19:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:20:54 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:20:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:20:54 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:20:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:21:45 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:21:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":12.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | SLA: 8.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:21:50 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:21:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:21:51 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:21:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:21:52 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:21:52 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.214.190
4/15/2023 11:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:21:57 AM | Request Received getDashboardData=> fid: 2 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 2 fFilters:  | Client IP: 39.57.214.190
4/15/2023 11:22:09 AM | Request Received getDashboardData=> fid: 2 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 1 fFilters:  | Client IP: 39.57.214.190
4/15/2023 11:22:23 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":12.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | SLA: 8.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:26 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:35 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:35 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"14/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:37 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:37 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:40 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:40 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"14/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:43 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:43 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:46 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:46 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:49 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:50 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:22:54 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:22:54 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:23:19 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:23:20 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:23:44 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:23:44 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:25:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:25:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 11:25:18 AM | Request Received onLoginClick=> userName: jack | Client IP: 39.57.214.190
4/15/2023 11:25:19 AM | Response Sent => {"Result":"0","UserID":"12","UserRoleID":"4","UserLevelID":"1-B","UserName":"jack","Password":"o99+3Ff5QQ4=","tokenKey":"GQHQ8DB4CE"} | Client IP: 39.57.214.190
4/15/2023 11:25:48 AM | Request Received onLoginClick=> userName: jack | Client IP: 39.57.214.190
4/15/2023 11:25:48 AM | Response Sent => {"Result":"0","UserID":"12","UserRoleID":"4","UserLevelID":"1-B","UserName":"jack","Password":"o99+3Ff5QQ4=","tokenKey":"PMR17K4Q2Z"} | Client IP: 39.57.214.190
4/15/2023 11:25:48 AM | Request Received getUserModuleRights=> branchId:0userId: 12 | Client IP: 39.57.214.190
4/15/2023 11:25:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:25:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 11:25:51 AM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:25:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.214.190
4/15/2023 11:25:54 AM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:25:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.214.190
4/15/2023 11:25:58 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:25:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:26:00 AM | Request Received getSamsungAppointmentReportData=> fId: 1| ffrom: 2023-04-15 fto: 2023-04-15 userId: 12 language: En | Client IP: 39.57.214.190
4/15/2023 11:26:02 AM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.214.190
4/15/2023 11:26:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:26:19 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:26:32 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:26:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:26:52 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 11:26:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:26:54 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:26:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:01 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":25.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":40.00,\"AvgWaitTime\":\"00:38:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:16\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":60.00,\"AvgWaitTime\":\"00:56:53\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:24\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 8 (62.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:49:37 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.27,\"AverageWaitingTimePerCategory\":38.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":2.41,\"AverageWaitingTimePerCategory\":56.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:04 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:04 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":2,\"PercentageServedTickets\":40.00,\"AvgWaitTime\":\"00:38:44\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":60.00,\"AvgWaitTime\":\"00:56:53\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 8 (62.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:49:37 | Max.: 01:30:24 | SLA: 50.00% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"40\",\"AvgWaitTime\":\"38.73\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"60\",\"AvgWaitTime\":\"56.88\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"33.33%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:06 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:06 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":5}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 8 ( 62.50% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:49:37 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\"],\"TicketIssued\":[8],\"TicketServed\":[5],\"TicketServedPercentage\":[100.00],\"TicketWaitingPercentage\":[50.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:09 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:09 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:12 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:12 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":8,\"PercentageIssuedTickets\":100,\"ServedTickets\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:47:48\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:09\",\"WaitingSLAPercentage\":50.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:07:08\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 8 (62.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:57:38 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":8,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:27:14 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:27:14 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:18 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\"],\"TicketServed\":[0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:20 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:20 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:27 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:27 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"8/5\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:49:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:33\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:35 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\"],\"TicketServed\":[0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:39 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:39 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:00\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:45 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:45 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:50 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:50 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:52 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-B | Client IP: 39.57.214.190
4/15/2023 11:28:52 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":\"0.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:28:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:28:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 11:29:02 AM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 11:29:02 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"M06PF807IT"} | Client IP: 39.57.214.190
4/15/2023 11:29:03 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 11:29:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:29:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 11:29:05 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:29:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:29:06 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:29:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:29:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:29:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:29:09 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:29:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:29:14 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:29:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:29:18 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:29:18 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:29:28 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:29:28 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:29:40 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:29:40 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:16:55\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:06\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e12.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:16:55\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:01:06\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:11:17\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e85.71\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e87.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:29:55 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:29:55 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:30:01 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:30:01 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:30:27 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:30:27 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:30:41 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:30:41 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:16:55\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:06\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e12.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:16:55\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:01:06\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:11:17\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e85.71\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e87.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:30:57 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:30:57 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:32:15 AM | Request Received getReportData=> fid: 2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:32:15 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:16:55\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:06\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e12.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:16:55\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:01:06\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:11:17\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e85.71\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e87.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:32:26 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:32:27 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:38:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:16\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e40.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:38:44\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:56:53\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:32:35 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:32:35 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:32:51 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:32:52 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"PercentageIssuedTickets\":50,\"ServedTickets\":9,\"PercentageServedTickets\":69.23,\"AvgWaitTime\":\"00:37:29\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:28\",\"WaitingSLAPercentage\":28.57,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":39,\"ServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00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\"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:07 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"ServedTickets\":9,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:33:09 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:33:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":12.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 25 (40.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:48 | SLA: 8.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:33:11 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:33:11 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:33:16 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:33:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 3 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:31:27 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:32 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:33:18 AM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 11:33:19 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 11:33:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:33:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:33:35 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 11:33:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:37:27 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 11:37:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 11:37:28 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:37:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:40:40 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:40:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:41:07 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:41:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:42:07 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:42:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:43:59 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:43:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:44:44 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:44:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:45:08 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:45:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:46:07 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:46:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:48:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:49:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:49:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:50:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:50:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:51:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:51:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:52:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:52:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:53:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:53:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:54:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:54:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:55:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:55:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:56:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:56:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:57:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:57:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:58:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:58:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 11:59:03 AM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 11:59:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:00:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:00:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:01:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:01:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:02:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:02:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:03:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:03:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:04:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:04:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:05:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:05:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:06:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:06:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:07:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:07:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:08:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:08:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:09:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:09:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:10:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:10:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:11:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:11:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:12:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:12:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:13:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:13:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:14:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:14:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:15:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:15:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:16:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:16:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:17:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:17:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:18:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:18:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:19:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:19:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:19:16 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:19:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:20:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:20:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:29:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:29:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:31:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:31:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:31:55 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:31:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:32:05 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:32:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:33:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:33:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:34:04 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:34:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:34:12 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 12:34:12 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"QYBYIZEM9C"} | Client IP: 39.57.214.190
4/15/2023 12:34:12 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 12:34:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:34:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:34:15 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:34:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:34:16 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:34:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:34:16 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 12:34:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:34:22 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:34:22 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:35:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:35:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:35:13 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 12:35:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:39:36 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:39:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:39:41 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:39:41 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":75.68,\"ArrivalTime\":\"11:40:58\",\"EndTime\":\"11:41:49\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"15/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackOfficePercentage\":13.04,\"IdlePercentage\":76.81,\"ArrivalTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"Logged time\",\"colValue\":\"00:01:46\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 15.09% | Back office: 8.49% | Idle: 76.42%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:40:00 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:40:00 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:40:05 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:40:05 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingTime\":\"00:00:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingTime\":\"00:00:07\",\"BackendTime\":\"00:00:09\",\"IdleTime\":\"00:00:53\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:40:20 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:40:21 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"EnlapsedTime\":\"00:01:09\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"11:40:19\",\"ActivityEndTime\":\"11:40:28\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:40:58\",\"EndTime\":\"11:41:23\",\"EnlapsedTime\":\"00:00:25\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:41:37\",\"EndTime\":\"11:41:49\",\"EnlapsedTime\":\"00:00:12\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:40:24 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:40:24 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"75.68\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:00:12   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:00:09\",\"BackOfficeTimePercentage\":\"13.04\",\"IdleTimePercentage\":\"76.81\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   11:40:19   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   11:40:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:01:09   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:40:30 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:40:31 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000019,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:07\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:41\",\"TransactionEndTime\":\"11:39:50\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000020,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:08\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":\"11:39:55\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000021,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:09\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:47\",\"TransactionEndTime\":\"11:39:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000022,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA004\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:06\",\"TransactionEndTime\":\"11:41:14\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000023,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA005\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:09\",\"TransactionEndTime\":\"11:41:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000024,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"11:41:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000025,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"11:41:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000026,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000027,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:39\",\"TransactionEndTime\":\"11:41:47\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"9/8\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:29\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:41:15 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:41:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:42:16 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:42:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:45:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:45:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:45:44 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 12:45:44 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"FLHXK2BSVN"} | Client IP: 39.57.214.190
4/15/2023 12:46:18 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 12:46:18 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"9A5D0LQCRP"} | Client IP: 39.57.214.190
4/15/2023 12:46:20 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 12:46:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:46:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:46:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:46:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:46:26 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:46:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:46:31 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 12:46:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:47:01 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:47:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:47:08 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:47:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:47:11 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:47:12 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":75.68,\"ArrivalTime\":\"11:40:58\",\"EndTime\":\"11:41:49\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"15/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackOfficePercentage\":13.04,\"IdlePercentage\":76.81,\"ArrivalTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"Logged time\",\"colValue\":\"00:01:46\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 15.09% | Back office: 8.49% | Idle: 76.42%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:47:18 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 04-15-2023 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 12:47:32 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:47:33 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:22\",\"CounterId\":\"1\",\"EventId\":\"97\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:23\",\"CounterId\":\"1\",\"EventId\":\"99\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:44\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"103\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"105\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:03\",\"CounterId\":\"1\",\"EventId\":\"107\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:04\",\"CounterId\":\"1\",\"EventId\":\"109\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"135\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:47:46 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 12:47:46 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:40:23\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:02:44\",\"CallTime\":\"13:42:57\",\"ServiceEndTime\":\"13:43:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:44\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 12:47:57 PM | Request Received getSamsungAppointmentReportData=> fId: 1 ffrom: 2023-04-15 fto: 04-15-2023 userId: 5 language: En | Client IP: 39.57.214.190
4/15/2023 12:48:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:48:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:50:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:50:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:50:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:50:24 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 12:50:24 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"XW37A9K1J2"} | Client IP: 39.57.214.190
4/15/2023 12:50:49 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 12:50:49 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"BAC22YQYK7"} | Client IP: 39.57.214.190
4/15/2023 12:50:51 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 12:50:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:50:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:50:53 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:50:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:50:53 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:50:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:50:54 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 12:50:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:51:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:51:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 12:52:53 PM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:52:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:54:53 PM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:54:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:55:53 PM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:55:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:58:54 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 12:58:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 12:59:15 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 12:59:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 12:59:15 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 12:59:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 1:02:54 PM | Request Received getDashboardData=> fid: 2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 1:02:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 1:17:08 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:12 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:14 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:17 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"13 / 17 ( 76.47% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:19\"},{\"colName\":\"SLA Service\",\"colValue\":\"84.62%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:27 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:32 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:33 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:17:50 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:17:51 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"13 / 17 ( 76.47% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:19\"},{\"colName\":\"SLA Service\",\"colValue\":\"84.62%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:18:21 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:18:21 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:18:46 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:18:46 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:18:52 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:18:52 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:18:56 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:18:56 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:19:04 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:19:05 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:19:15 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:19:15 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | Max.: 01:30:24 | SLA: 14.29% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:19:19 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:19:19 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":20,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 ( 46.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,20],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:19:22 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:19:22 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:19:44 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 1:19:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:22:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:18 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"PercentageIssuedTickets\":50,\"ServedTickets\":9,\"PercentageServedTickets\":69.23,\"AvgWaitTime\":\"00:37:29\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:28\",\"WaitingSLAPercentage\":28.57,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":39,\"ServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"PercentageIssuedTickets\":7,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:07 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"ServedTickets\":9,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:23 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:26 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:26 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"14/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"14/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"14/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:31 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:31 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"13 / 17 ( 76.47% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:19\"},{\"colName\":\"SLA Service\",\"colValue\":\"84.62%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:33 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:33 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"14/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:36 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:36 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"14/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:43 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:43 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"14/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:22:49 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:22:49 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"14/04/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:27:20 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:27:20 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:27:37 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:30:41 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:30:42 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:30:52 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:32:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 1:32:17 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 1:52:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:52:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:52:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 1:52:52 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 1:52:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 1:52:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:52:53 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:52:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 1:52:55 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:52:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 1:53:04 PM | Request Received onLoginClick=> userName: admin | Client IP: 119.157.76.241
4/15/2023 1:53:04 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"QAGMJGTNMO"} | Client IP: 119.157.76.241
4/15/2023 1:53:05 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 119.157.76.241
4/15/2023 1:53:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:53:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241
4/15/2023 1:53:07 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:53:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 1:53:07 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:53:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 1:55:07 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 1:55:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:56:07 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 1:56:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:57:07 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 1:57:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:58:07 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 119.157.76.241
4/15/2023 1:58:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:58:15 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 1:58:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 1:58:16 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 1:58:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 1:59:07 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 1:59:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:02:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214
4/15/2023 2:02:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214
4/15/2023 2:05:44 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:05:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:05:44 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 2:05:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:10:50 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:10:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 2:10:55 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:10:55 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:10:59 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:11:03 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:11:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:11:06 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:11:38 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 2:11:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 2:20:25 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:20:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:20:26 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241
4/15/2023 2:20:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:20:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:20:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:20:44 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 2:20:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:22:59 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:23:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:23:03 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:23:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:24:37 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:24:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:24:41 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:24:46 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:24:46 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:24:49 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:25:58 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:25:58 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:31:30 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241
4/15/2023 2:31:30 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241
4/15/2023 2:31:31 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:31:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:31:31 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 2:31:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:31:33 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241
4/15/2023 2:31:33 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241
4/15/2023 2:31:35 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:31:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:31:35 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 2:31:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:31:44 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241
4/15/2023 2:31:44 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241
4/15/2023 2:32:03 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241
4/15/2023 2:32:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241
4/15/2023 2:32:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241
4/15/2023 2:32:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241
4/15/2023 2:32:14 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241
4/15/2023 2:32:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241
4/15/2023 2:42:07 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:42:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 2:42:10 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:10 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":10.71,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":89.29,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":10.71,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:13 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:14 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 (46.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | Max.: 01:30:24 | SLA: 14.29% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:21 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:21 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":14.29,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":20,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 28 ( 46.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 14.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (10.71%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,20],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:38 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:38 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:44 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:45 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"PercentageIssuedTickets\":50,\"ServedTickets\":9,\"PercentageServedTickets\":69.23,\"AvgWaitTime\":\"00:37:29\",\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:28\",\"WaitingSLAPercentage\":28.57,\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":39,\"ServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"PercentageIssuedTickets\":7,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:07 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":14,\"ServedTickets\":9,\"TicketComplianceInTargetWT\":4,\"TicketComplianceInTargetST\":9},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":2,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:50 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:50 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"PercentageIssuedTickets\":100,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"WaitingSLAPercentage\":88.89,\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:13 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"ServedTickets\":8,\"TicketComplianceInTargetWT\":8,\"TicketComplianceInTargetST\":8},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:42:55 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:42:56 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:29\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e88.89\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:02\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:03 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:03 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"PercentageIssuedTickets\":100,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"WaitingSLAPercentage\":88.89,\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:13 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"ServedTickets\":8,\"TicketComplianceInTargetWT\":8,\"TicketComplianceInTargetST\":8},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:06 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:06 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":9,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLAPercentage\":88.89,\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":8},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[9,0],\"TicketServed\":[8,0],\"TicketServedPercentage\":[100.00,0.00],\"TicketWaitingPercentage\":[88.89,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:09 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:09 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | Max.: 00:00:47 | SLA: 88.89% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"0.50\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:12 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:41 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:41 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/15/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":75.68,\"ArrivalTime\":\"11:40:58\",\"EndTime\":\"11:41:49\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/15/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackOfficePercentage\":13.04,\"IdlePercentage\":76.81,\"ArrivalTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/15/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"Logged time\",\"colValue\":\"00:01:46\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 15.09% | Back office: 8.49% | Idle: 76.42%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:43:50 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:57 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:43:57 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:44:04 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:44:05 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingTime\":\"00:00:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingTime\":\"00:00:07\",\"BackendTime\":\"00:00:09\",\"IdleTime\":\"00:00:53\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/15/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:44:11 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:44:12 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"EnlapsedTime\":\"00:01:09\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"11:40:19\",\"ActivityEndTime\":\"11:40:28\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:40:58\",\"EndTime\":\"11:41:23\",\"EnlapsedTime\":\"00:00:25\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/15/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:41:37\",\"EndTime\":\"11:41:49\",\"EnlapsedTime\":\"00:00:12\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:44:16 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:44:17 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"75.68\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:00:12   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:00:09\",\"BackOfficeTimePercentage\":\"13.04\",\"IdleTimePercentage\":\"76.81\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   11:40:19   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   11:40:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:01:09   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/15/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:45:21 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:45:21 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000019,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:39:07\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:41\",\"TransactionEndTime\":\"11:39:50\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000020,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:39:08\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":\"11:39:55\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000021,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:39:09\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:47\",\"TransactionEndTime\":\"11:39:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000022,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA004\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:06\",\"TransactionEndTime\":\"11:41:14\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000023,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA005\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:09\",\"TransactionEndTime\":\"11:41:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000024,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"11:41:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000025,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"11:41:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000026,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000027,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/15/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:39\",\"TransactionEndTime\":\"11:41:47\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"9/8\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:29\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:45:30 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:45:30 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":\"15:07:44\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000030,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA023\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000031,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA024\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"23:31:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"28/13\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:23:37\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:19\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:45:50 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:45:51 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"81.12\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:04   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   - 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4/15/2023 2:45:51 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:45:52 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   - 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  \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:13   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   13:21:48   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:24:25   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:47:00   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   13:23:57   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:25:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   13:50:53   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:51:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   File collection   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:05 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:05 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"EnlapsedTime\":\"00:34:04\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"EnlapsedTime\":\"00:00:13\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:12 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:12 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingTime\":\"00:06:26\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:38\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:16 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:17 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"13 / 17 ( 76.47% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:19\"},{\"colName\":\"SLA Service\",\"colValue\":\"84.62%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":15.38,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":23.08,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":7.69,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":30.77,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:22 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:22 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLAService\":66.67,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":81.12,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"15:07:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"15:33:04\",\"EndTime\":\"15:33:17\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:11\"},{\"colName\":\"Logged time\",\"colValue\":\"01:25:45\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 11.04% | Back office: 8.20% | Idle: 80.76%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.11,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:26 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:26 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":3,\"AvgServiceTime\":\"00:02:08\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"00:34:04\",\"ServingPercentage\":18.88,\"BackendPercentage\":0.00,\"IdlePercentage\":81.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:13\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,5,3,0,0],\"SLA\":[0.00,0.00,0.00,0.00,100.00,66.67,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,5.89,18.88,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,80.44,81.12,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:36 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:46:37 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:40:23\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:44\",\"CallTime\":\"13:42:57\",\"ServiceEndTime\":\"13:43:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:44\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:46:50 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:46:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 2:46:51 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 2:46:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 2:47:10 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 2:47:10 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"D3U54VB5SS"} | Client IP: 39.57.214.190
4/15/2023 2:47:11 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 2:47:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 2:47:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 2:47:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 2:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 2:47:18 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 2:47:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 2:47:26 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:47:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:48:23 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:48:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:48:32 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:48:32 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":9,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLAPercentage\":88.89,\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":8},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[9,0],\"TicketServed\":[8,0],\"TicketServedPercentage\":[100.00,0.00],\"TicketWaitingPercentage\":[88.89,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:48:44 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:48:44 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:51:23 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:51:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:51:36 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:51:36 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:51:47 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:KTV-CASH|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:51:48 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:52:10 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:52:10 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket 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ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket 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4/15/2023 2:53:02 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:53:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:53:21 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:53:21 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:16 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:16 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackendPercentage\":0.00,\"IdlePercentage\":75.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackendPercentage\":13.04,\"IdlePercentage\":76.81,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[5,3,0,0,0,0,0,0],\"SLA\":[100.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[24.32,10.14,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,13.04,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[75.68,76.81,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:21 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:22 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingPercentage\":24.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":75.68,\"ArrivalTime\":\"11:40:58\",\"EndTime\":\"11:41:49\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"15/04/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingPercentage\":10.14,\"BackOfficePercentage\":13.04,\"IdlePercentage\":76.81,\"ArrivalTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"15/04/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"Logged time\",\"colValue\":\"00:01:46\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 15.09% | Back office: 8.49% | Idle: 76.42%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JOHN\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mike\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:44 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:44 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"00:00:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:02\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":5,\"TicketsServedPercent\":62.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":37.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:46 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:47 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:01\",\"SLA\":100.00,\"LoggedTime\":\"00:00:37\",\"ServingTime\":\"00:00:09\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"LoggedTime\":\"00:01:09\",\"ServingTime\":\"00:00:07\",\"BackendTime\":\"00:00:09\",\"IdleTime\":\"00:00:53\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"15/04/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:53 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:53 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":\"98262\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":\"1234\",\"ActiveDirectory\":null,\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:39:43\",\"EndTime\":\"11:40:52\",\"EnlapsedTime\":\"00:01:09\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"11:40:19\",\"ActivityEndTime\":\"11:40:28\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:40:58\",\"EndTime\":\"11:41:23\",\"EnlapsedTime\":\"00:00:25\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"15/04/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:41:37\",\"EndTime\":\"11:41:49\",\"EnlapsedTime\":\"00:00:12\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:57 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:57 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 2:55:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 2:55:57 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"75.68\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:00:12   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:00:09\",\"BackOfficeTimePercentage\":\"13.04\",\"IdleTimePercentage\":\"76.81\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   11:40:19   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   11:40:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:01:09   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:55:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120
4/15/2023 2:55:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120
4/15/2023 2:55:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 2:55:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 2:55:59 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 2:55:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 2:55:59 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:55:59 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000019,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:07\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:41\",\"TransactionEndTime\":\"11:39:50\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000020,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:08\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":\"11:39:55\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000021,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:39:09\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:47\",\"TransactionEndTime\":\"11:39:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":3,\"TellerName\":\"Max\"},{\"TicketId\":2304140001000000022,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA004\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:06\",\"TransactionEndTime\":\"11:41:14\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000023,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA005\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:09\",\"TransactionEndTime\":\"11:41:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000024,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"11:41:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000025,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"11:41:41\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000026,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"},{\"TicketId\":2304140001000000027,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"15/04/2023\",\"TransactionTime\":\"11:41:07\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:39\",\"TransactionEndTime\":\"11:41:47\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"David\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"9/8\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:29\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:09 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:56:09 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:12 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:56:13 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | Max.: 00:00:47 | SLA: 88.89% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"0.50\",\"MaxWaitTime\":\"00:00:47\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:56:17 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":9,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLAPercentage\":88.89,\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":8},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 ( 88.89% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[9,0],\"TicketServed\":[8,0],\"TicketServedPercentage\":[100.00,0.00],\"TicketWaitingPercentage\":[88.89,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:22 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:56:22 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:29\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e88.89\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:02\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:25 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:56:25 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"PercentageIssuedTickets\":100,\"ServedTickets\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":8,\"AvgServiceTime\":\"00:00:02\",\"WaitingSLAPercentage\":88.89,\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:04 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":9,\"ServedTickets\":8,\"TicketComplianceInTargetWT\":8,\"TicketComplianceInTargetST\":8},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:56:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 2:56:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 2:57:04 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:05 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:57:13 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:13 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"135\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start 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4/15/2023 2:57:34 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:35 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:57:43 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:44 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:57:50 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:51 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:57:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 2:57:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 2:57:59 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:57:59 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No 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4/15/2023 2:58:04 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:58:04 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:58:51 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 2:58:52 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 2:58:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 2:58:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 2:59:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 2:59:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:00:01 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:00:01 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"135\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:00:11 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:00:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:00:12 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:00:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:00:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:00:17 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:00:17 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:00:36 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:00:36 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:55\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:09\",\"CounterId\":\"0\",\"EventId\":\"143\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:56\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:57\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:14\",\"CounterId\":\"1\",\"EventId\":\"177\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"168\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:17\",\"CounterId\":\"1\",\"EventId\":\"183\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"169\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"193\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"195\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:00:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:00:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:01:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:01:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:01:25 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:01:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:01:31 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:01:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:01:32 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:01:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:01:37 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:01:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:01:39 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:01:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:01:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:01:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:02:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:02:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:03:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:03:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:03:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:03:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:03:28 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 3:03:28 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"9NVZA6G221"} | Client IP: 39.57.214.190
4/15/2023 3:03:29 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 3:03:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:03:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:03:30 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:03:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:03:32 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:03:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:03:35 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:03:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:03:43 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:03:44 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:03:51 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:03:51 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:03:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:03:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:04:02 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:04:03 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:14\",\"CounterId\":\"1\",\"EventId\":\"177\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"168\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:17\",\"CounterId\":\"1\",\"EventId\":\"183\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"169\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"193\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"195\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:04:21 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:04:21 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:04:34 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:04:34 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter 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Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:04:52 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:04:52 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter 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Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"129\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"137\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:05:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:05:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:05:45 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:05:45 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:40:23\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:02:44\",\"CallTime\":\"13:42:57\",\"ServiceEndTime\":\"13:43:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:44\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23  \",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:06:00 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:06:00 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:22\",\"CounterId\":\"1\",\"EventId\":\"97\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:23\",\"CounterId\":\"1\",\"EventId\":\"99\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:44\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"103\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"105\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:03\",\"CounterId\":\"1\",\"EventId\":\"107\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:04\",\"CounterId\":\"1\",\"EventId\":\"109\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In 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Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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4/15/2023 3:06:07 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:06:07 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:06:14 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:06:14 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"04/15/23 1\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:06:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:06:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:06:38 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:06:38 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:55\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:09\",\"CounterId\":\"0\",\"EventId\":\"143\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:56\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:57\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:14\",\"CounterId\":\"1\",\"EventId\":\"177\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"168\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:17\",\"CounterId\":\"1\",\"EventId\":\"183\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"169\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"193\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"195\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:06:59 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:06:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:07:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:07:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:08:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:08:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:09:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:09:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:10:24 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:10:24 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:10:38 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:10:39 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:10:42 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:10:42 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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4/15/2023 3:10:49 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:10:50 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:10:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:10:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:11:12 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:11:12 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027Internal user [john] \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:37:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:25\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:02:43\",\"CallTime\":\"13:39:58\",\"ServiceEndTime\":\"13:40:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:43\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:39:58\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:40:22\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:40:23\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:02:44\",\"CallTime\":\"13:42:57\",\"ServiceEndTime\":\"13:43:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:02:44\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:42:57\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:03\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:43:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:02\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:04\",\"CallTime\":\"13:43:06\",\"ServiceEndTime\":\"13:43:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:04\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:09\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:40:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:10\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:10\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:16\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket In Wait\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:40:13\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:05\",\"CallTime\":\"13:43:18\",\"ServiceEndTime\":\"13:43:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:05\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:43:18\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:43:21\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"01:30:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:07:08\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:06\",\"CallTime\":\"14:33:30\",\"ServiceEndTime\":\"14:40:38\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:06\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"14:33:30\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"14:40:38\\\",\\\"opname\\\":\\\"john\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:03:07\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:07\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027James\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-14\",\"IssueTime\":\"13:14:41\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:14:41\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:11:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:11:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:12:41 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:12:41 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:22\",\"CounterId\":\"1\",\"EventId\":\"97\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:23\",\"CounterId\":\"1\",\"EventId\":\"99\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Serving\",\"Date\":\"14-04-2023\",\"Time\":\"14:33:30\",\"CounterId\":\"1\",\"EventId\":\"131\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"01:30:24\",\"ServiceTime\":\"00:07:08\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"14:40:38\",\"CounterId\":\"1\",\"EventId\":\"133\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Unserved\",\"Date\":\"14-04-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"138\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:12:54 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:12:54 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"193\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"195\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:12:57 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:12:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:14:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:14:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:15:01 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:15:01 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:15:03 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:15:03 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:15:06 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:15:06 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"75.68\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:25   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e   00:00:12   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:00:09\",\"BackOfficeTimePercentage\":\"13.04\",\"IdleTimePercentage\":\"76.81\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   11:40:19   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   11:40:28   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:01:09   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Maintenance   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Mike\",\"EmpID\":98262,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"David\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"JOHN\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"15/04/2023\",\"LoginTime\":\"\\u003cdiv\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   -   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:00:00   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:15:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:15:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:16:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:16:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:17:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:17:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:18:25 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:18:26 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:41\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:07\",\"CallTime\":\"11:39:48\",\"ServiceEndTime\":\"11:39:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:07\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:48\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:50\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:08\",\"CallTime\":\"11:39:52\",\"ServiceEndTime\":\"11:39:55\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:08\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:52\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:55\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:39:09\",\"CallTime\":\"11:39:56\",\"ServiceEndTime\":\"11:39:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:39:09\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:39:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:39:57\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:39:59\\\",\\\"opname\\\":\\\"Max\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:12\",\"ServiceEndTime\":\"11:41:14\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:12\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:14\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:15\",\"ServiceEndTime\":\"11:41:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:15\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:17\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:18\",\"ServiceEndTime\":\"11:41:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:18\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:20\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:06\",\"CallTime\":\"11:41:39\",\"ServiceEndTime\":\"11:41:41\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:06\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:39\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:41\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:42\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:44\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:39\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-04-15\",\"IssueTime\":\"11:41:07\",\"CallTime\":\"11:41:46\",\"ServiceEndTime\":\"11:41:47\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:41:07\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"11:41:46\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"11:41:47\\\",\\\"opname\\\":\\\"David\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:18:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:18:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:19:17 PM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:19:17 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:07\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"145\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:48\",\"CounterId\":\"1\",\"EventId\":\"147\"},{\"TicketNumber\":\"PA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:41\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:50\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:08\",\"CounterId\":\"0\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"PA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:44\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:55\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:09\",\"CounterId\":\"0\",\"EventId\":\"143\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:56\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:57\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"PA003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Max\",\"WaitingTime\":\"00:00:47\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:39:59\",\"CounterId\":\"1\",\"EventId\":\"161\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"167\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:12\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"PA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:06\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:14\",\"CounterId\":\"1\",\"EventId\":\"177\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"168\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"179\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:15\",\"CounterId\":\"1\",\"EventId\":\"181\"},{\"TicketNumber\":\"PA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:09\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:17\",\"CounterId\":\"1\",\"EventId\":\"183\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"169\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"185\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:18\",\"CounterId\":\"1\",\"EventId\":\"187\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:12\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:20\",\"CounterId\":\"1\",\"EventId\":\"189\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:06\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"193\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:39\",\"CounterId\":\"2\",\"EventId\":\"195\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:41\",\"CounterId\":\"2\",\"EventId\":\"197\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"171\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"199\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:42\",\"CounterId\":\"2\",\"EventId\":\"201\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:44\",\"CounterId\":\"2\",\"EventId\":\"203\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:07\",\"CounterId\":\"0\",\"EventId\":\"172\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"205\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:46\",\"CounterId\":\"2\",\"EventId\":\"207\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"David\",\"WaitingTime\":\"00:00:39\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"15-04-2023\",\"Time\":\"11:41:47\",\"CounterId\":\"2\",\"EventId\":\"209\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:19:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:19:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:20:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:20:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:21:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:21:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:22:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:22:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:23:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:23:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:24:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:24:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:25:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:25:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:26:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:26:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:27:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:27:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:28:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:28:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:29:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:29:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:30:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:30:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:31:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:31:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:32:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:32:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:33:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:33:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:34:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:34:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:35:15 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:35:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:35:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:35:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.214.190
4/15/2023 3:35:25 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:35:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.214.190
4/15/2023 3:35:33 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.214.190
4/15/2023 3:35:33 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"MEWX8K8XZE"} | Client IP: 39.57.214.190
4/15/2023 3:35:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:35:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:35:39 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 3:35:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:35:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.214.190
4/15/2023 3:35:41 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:35:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:35:42 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:35:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:35:43 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:35:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:35:48 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:35:48 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:35:52 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-16 fto: 2023-04-16 userId: 5 language: Sp | Client IP: 39.57.214.190
4/15/2023 3:36:23 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.214.190
4/15/2023 3:36:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.214.190
4/15/2023 3:36:31 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:36:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:36:32 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:36:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:36:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:36:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:36:42 PM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 39.57.214.190
4/15/2023 3:36:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:36:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:36:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.214.190
4/15/2023 3:36:59 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:36:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:37:00 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.214.190
4/15/2023 3:37:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:37:01 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:37:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:37:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:37:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:38:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:38:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:39:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:39:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:40:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:40:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:41:21 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:41:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:41:23 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:41:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:41:28 PM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.214.190
4/15/2023 3:41:28 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"YLSPHA5F62"} | Client IP: 39.57.214.190
4/15/2023 3:41:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:41:43 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.214.190
4/15/2023 3:41:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:41:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.214.190
4/15/2023 3:41:46 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:41:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:41:48 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:41:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:41:48 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:41:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:36 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:42:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:42:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:42:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:42:44 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.214.190
4/15/2023 3:42:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:45 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.214.190
4/15/2023 3:42:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.214.190
4/15/2023 3:42:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:42:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:42:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:49 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:42:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:54 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:42:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:58 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:42:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:42:59 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:42:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:43:03 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 3:43:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 3:43:03 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.152.225.120
4/15/2023 3:43:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:43:08 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 3:43:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 3:43:09 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:43:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:43:10 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:43:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:43:13 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 3:43:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 3:43:14 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.152.225.120
4/15/2023 3:43:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:44:12 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.152.225.120
4/15/2023 3:44:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 3:44:12 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 3:44:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 3:45:33 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:45:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:45:40 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.214.190
4/15/2023 3:45:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.214.190
4/15/2023 3:45:50 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120
4/15/2023 3:45:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:29\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 9 (88.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:02 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":0.49,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120
4/15/2023 3:45:53 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 3:45:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 3:45:53 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 3:45:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:12:47 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:12:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:12:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:12:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:12:53 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120
4/15/2023 4:12:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120
4/15/2023 4:12:58 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:12:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:12:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:12:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:14:01 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120
4/15/2023 4:14:01 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120
4/15/2023 4:14:05 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:14:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:14:05 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:14:07 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:14:11 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:14:16 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:14:19 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:14:25 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.152.225.120
4/15/2023 4:14:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120
4/15/2023 4:14:29 PM | Request Received getReportData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.152.225.120
4/15/2023 4:14:30 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"JOHN\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Mike\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"David\",\"Max\",\"Diana\",\"Mike\",\"Mary\",\"David\",\"Olive\",\"JOHN\"],\"TicketServed\":[0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.152.225.120
4/15/2023 4:14:39 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:14:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:14:39 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:14:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:08 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:10 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-13 fto: 2023-04-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:13 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:15 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:17 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:26 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:17:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:17:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120
4/15/2023 4:17:44 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:17:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:17:46 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:17:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:17:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:17:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:18:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:18:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:19:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:19:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:20:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:20:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:21:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:21:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:22:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:22:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:23:45 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:23:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:24:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:24:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:25:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:25:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:26:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:26:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:27:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:27:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:28:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:28:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:30:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:30:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:31:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:31:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:32:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:32:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:33:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:33:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:34:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:34:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:35:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:35:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:36:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:36:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:37:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:37:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:38:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:38:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:39:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:39:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:40:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:40:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:41:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:41:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:42:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:42:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:43:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:44:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:44:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:45:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:45:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:46:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:46:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:47:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:48:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:48:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:49:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:49:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:49:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.152.225.120
4/15/2023 4:49:46 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:49:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:49:48 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.152.225.120
4/15/2023 4:49:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.152.225.120
4/15/2023 4:49:50 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:49:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:50:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:50:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:51:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:51:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:52:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:52:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:53:46 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:53:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:55:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:55:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:56:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:56:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:57:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:57:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:58:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:58:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 4:59:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 4:59:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:00:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:00:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:01:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:01:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:02:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:02:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:03:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:03:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:04:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:04:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:05:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:05:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:06:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:06:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:07:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:07:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:08:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:09:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:09:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:10:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:10:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:11:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:11:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:12:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:12:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:13:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:13:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:14:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:14:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:15:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:15:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:16:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:16:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:17:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:17:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:18:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:18:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:19:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:19:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:20:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:20:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:21:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:21:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:22:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:22:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:23:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:23:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:24:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:24:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:25:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:25:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:26:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:26:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:27:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:27:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:28:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:28:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:29:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:29:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:30:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:30:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:31:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:31:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:32:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:32:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:33:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:33:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:34:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:34:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:35:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:35:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:36:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:36:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:37:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:37:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:38:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:38:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:39:28 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:39:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120
4/15/2023 5:39:47 PM | Request Received getDashboardData=> fid: 1|2| ftype:  ffrom: 2023-04-16 fto: 2023-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.152.225.120
4/15/2023 5:39:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.152.225.120