4/14/2023 12:22:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/14/2023 12:22:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/14/2023 12:33:01 AM | Request Received onLoginClick=> userName: mahnoor | Client IP: 125.209.125.146 4/14/2023 12:33:01 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"mahnoor","Password":"mahnoor","tokenKey":"BEH2B3ZPLN"} | Client IP: 125.209.125.146 4/14/2023 12:33:15 AM | Request Received onLoginClick=> userName: mahnoor | Client IP: 124.29.238.205 4/14/2023 12:33:15 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"mahnoor","Password":"mahnoor","tokenKey":"VU3PWAFF7E"} | Client IP: 124.29.238.205 4/14/2023 12:45:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/14/2023 12:45:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/14/2023 2:31:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 4/14/2023 2:31:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 4/14/2023 11:26:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 11:26:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 11:30:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:30:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:31:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:31:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:31:11 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 54.185.234.214 4/14/2023 11:31:11 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"SM27YIUL1E"} | Client IP: 54.185.234.214 4/14/2023 11:31:11 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:31:12 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:31:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 11:31:12 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:31:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 11:31:12 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 11:31:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:31:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:31:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:31:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 11:31:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:32:12 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:32:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:33:02 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:33:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:33:09 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:33:09 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:33:11 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 54.185.234.214 4/14/2023 11:33:11 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 54.185.234.214 4/14/2023 11:33:12 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:33:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:34:00 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: CASH PROFILE, Categories Count: 1, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1}]]}} | Client IP: 54.185.234.214 4/14/2023 11:34:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 54.185.234.214 4/14/2023 11:34:02 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:34:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:34:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:34:37 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: ALL PROFILE, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":{"max_wait_time":4,"ticket_priority":false},"count":1},{"category":1,"condition":{"max_wait_time":1,"ticket_priority":false},"count":1},{"category":3,"condition":{"max_wait_time":1,"ticket_priority":false},"count":1}]]}} | Client IP: 54.185.234.214 4/14/2023 11:34:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 54.185.234.214 4/14/2023 11:34:39 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:34:53 AM | Request Received addBranchCounter=> BranchId: 1, CounterId: 1, Profile Count: 2 | Client IP: 54.185.234.214 4/14/2023 11:34:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:35:04 AM | Request Received addBranchCounter=> BranchId: 1, CounterId: 2, Profile Count: 1 | Client IP: 54.185.234.214 4/14/2023 11:35:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:35:12 AM | Request Received addBranchCounter=> BranchId: 1, CounterId: 3, Profile Count: 1 | Client IP: 54.185.234.214 4/14/2023 11:35:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:35:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:35:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:35:25 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:25 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 54.185.234.214 4/14/2023 11:35:26 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:26 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:33 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:33 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 54.185.234.214 4/14/2023 11:35:33 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:33 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:35:51 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: PLATAFORMA PROFILE, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 54.185.234.214 4/14/2023 11:35:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 54.185.234.214 4/14/2023 11:35:53 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:36:09 AM | Request Received addCallingProfile=> ProfileId: , ProfileName: ALL PROFILE, Categories Count: 3, IsAux DefaultProfile: , IsAux AlternateProfile: , Engine Profile JSON: {"default_category":"2","CALL":{"order":[[{"category":2,"condition":"","count":1},{"category":1,"condition":"","count":1},{"category":3,"condition":"","count":1}]]}} | Client IP: 54.185.234.214 4/14/2023 11:36:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile saved | Client IP: 54.185.234.214 4/14/2023 11:36:10 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:36:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:36:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:36:20 AM | Request Received addBranchCounter=> BranchId: 2, CounterId: 1, Profile Count: 1 | Client IP: 54.185.234.214 4/14/2023 11:36:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:36:28 AM | Request Received addBranchCounter=> BranchId: 2, CounterId: 2, Profile Count: 1 | Client IP: 54.185.234.214 4/14/2023 11:36:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:36:38 AM | Request Received addBranchCounter=> BranchId: 2, CounterId: 3, Profile Count: 1 | Client IP: 54.185.234.214 4/14/2023 11:36:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 54.185.234.214 4/14/2023 11:37:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:37:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:38:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:38:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:39:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:39:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:40:12 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:40:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:40:51 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:41:13 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:41:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:42:12 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:42:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:43:13 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:43:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:44:13 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:44:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:44:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:44:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:45:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:45:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:45:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:45:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:46:01 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 54.185.234.214 4/14/2023 11:46:01 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"6YWTFT6HF7"} | Client IP: 54.185.234.214 4/14/2023 11:46:01 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/14/2023 11:46:02 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 11:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:46:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 11:46:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 11:46:09 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:46:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:49:04 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:49:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:50:03 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:50:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:50:40 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 182.190.213.147 4/14/2023 11:50:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 182.190.213.147 4/14/2023 11:50:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 182.190.213.147 4/14/2023 11:50:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 182.190.213.147 4/14/2023 11:50:57 AM | Request Received onLoginClick=> userName: admin | Client IP: 182.190.213.147 4/14/2023 11:50:57 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"SNJ8JLN2CN"} | Client IP: 182.190.213.147 4/14/2023 11:50:57 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 182.190.213.147 4/14/2023 11:50:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 182.190.213.147 4/14/2023 11:50:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 182.190.213.147 4/14/2023 11:50:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 182.190.213.147 4/14/2023 11:50:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 182.190.213.147 4/14/2023 11:50:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 182.190.213.147 4/14/2023 11:50:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 182.190.213.147 4/14/2023 11:51:00 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 182.190.213.147 4/14/2023 11:51:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 11:51:03 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:51:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:51:03 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:51:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 11:52:03 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:52:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:53:03 AM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 54.185.234.214 4/14/2023 11:53:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 11:54:00 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:07 AM | Request Received getSamsungAppointmentReportData=> fId: 1| ffrom: 2023-04-14 fto: 2023-04-14 userId: 5 language: En | Client IP: 54.185.234.214 4/14/2023 11:54:14 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:17 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\"],\"TicketServed\":[0,0,0],\"SLA\":[0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:25 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\"],\"TicketServed\":[0,0,0],\"SLA\":[0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:28 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:28 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":null},{\"colName\":\"Total Time\",\"colValue\":null}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:36 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 182.190.213.147 4/14/2023 11:54:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 11:54:39 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:39 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:43 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:43 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:46 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:46 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:49 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:49 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:56 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:54:57 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":null},{\"colName\":\"Avg. Waiting Time\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:54:59 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 182.190.213.147 4/14/2023 11:54:59 AM | Request Received getUserModuleRights=> branchId:1userId: 5 | Client IP: 182.190.213.147 4/14/2023 11:54:59 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 182.190.213.147 4/14/2023 11:54:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 11:55:00 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 182.190.213.147 4/14/2023 11:55:00 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 182.190.213.147 4/14/2023 11:55:04 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 5 | Client IP: 182.190.213.147 4/14/2023 11:55:04 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 182.190.213.147 4/14/2023 11:55:05 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 182.190.213.147 4/14/2023 11:55:06 AM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 182.190.213.147 4/14/2023 11:55:07 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:55:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:55:13 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:55:13 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":null},{\"colName\":\"Waiting Time\",\"colValue\":null}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:55:16 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:55:16 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[],\"TicketIssued\":[],\"TicketServed\":[],\"TicketServedPercentage\":[],\"TicketWaitingPercentage\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:55:16 AM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 182.190.213.147 4/14/2023 11:55:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 11:55:18 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:55:19 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:55:21 AM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 11:55:21 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 11:55:30 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:55:30 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 11:55:34 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:55:34 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":null},{\"colName\":\"Waiting Time\",\"colValue\":null}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 11:55:38 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:55:38 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[],\"TicketIssued\":[],\"TicketServed\":[],\"TicketServedPercentage\":[],\"TicketWaitingPercentage\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 11:55:40 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:55:40 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 11:55:43 AM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 11:55:43 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 12:03:19 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 182.190.213.147 4/14/2023 12:03:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 182.190.213.147 4/14/2023 12:03:20 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 182.190.213.147 4/14/2023 12:03:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 12:03:27 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 182.190.213.147 4/14/2023 12:03:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 182.190.213.147 4/14/2023 12:03:28 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 182.190.213.147 4/14/2023 12:03:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 12:03:49 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 182.190.213.147 4/14/2023 12:03:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 182.190.213.147 4/14/2023 12:03:49 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 182.190.213.147 4/14/2023 12:03:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 182.190.213.147 4/14/2023 12:03:52 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 182.190.213.147 4/14/2023 12:03:52 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 182.190.213.147 4/14/2023 12:19:13 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:19:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:19:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:19:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:19:17 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:19:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:19:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:19:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 12:19:18 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:19:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:19:19 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:19:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:19:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:19:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:20:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:20:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:20:23 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 54.185.234.214 4/14/2023 12:20:23 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"DBBPUVJNKH"} | Client IP: 54.185.234.214 4/14/2023 12:20:23 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/14/2023 12:20:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 12:20:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 12:20:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 12:20:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 12:20:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 12:20:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 12:20:25 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 12:20:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 12:20:25 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 12:20:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 54.185.234.214 4/14/2023 12:20:49 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 12:20:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 12:21:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:21:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:22:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 115.186.94.136 4/14/2023 12:22:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 115.186.94.136 4/14/2023 12:22:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:22:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:23:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:23:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:24:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:24:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:25:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:25:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:26:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:26:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:27:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:27:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:28:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:28:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:29:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:29:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:30:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:30:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:31:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:31:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:32:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:32:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:33:26 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:33:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:33:37 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:33:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 12:33:37 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:33:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:33:39 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:33:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:33:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:33:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:34:40 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:34:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:35:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:35:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:36:40 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:36:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:37:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:37:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:38:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:38:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:39:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:39:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:40:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:40:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:41:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:41:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:42:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:42:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:43:23 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 12:43:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 12:43:26 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 12:43:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 12:43:27 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:43:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:43:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:43:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:44:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:44:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:45:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:45:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:46:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:46:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:47:35 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 12:47:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 12:47:37 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 12:47:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 12:47:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:47:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:48:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:48:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:49:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:49:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:50:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:50:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:51:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:51:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:52:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:52:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:53:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:53:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:54:12 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:54:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.181.254 4/14/2023 12:54:17 PM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.181.254 4/14/2023 12:54:17 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"NWMCQEJC0J"} | Client IP: 39.57.181.254 4/14/2023 12:54:18 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 12:54:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 12:54:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 12:54:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:54:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:55:03 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:55:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 12:55:04 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 12:55:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 12:55:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 12:55:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 12:55:22 PM | Request Received getDashboardList=> userId: 5, languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 12:55:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 12:55:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.181.254 4/14/2023 12:55:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 12:55:28 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 12:55:28 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 12:55:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 12:55:31 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Tiempo de espera máximo\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"}]","reportBody":"[]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Espera\", \"value\": \"waiting\"},{\"name\": \"Servicio\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":null},{\"colName\":\"Tiempo de espera\",\"colValue\":null}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 12:55:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:55:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:56:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:56:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:57:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:57:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:58:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:58:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 12:59:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 12:59:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:00:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:00:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:01:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:01:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:02:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:02:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:03:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:03:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:04:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:04:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:05:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:05:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 1:05:31 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:05:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:05:31 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:05:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:05:33 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:05:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:05:47 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:05:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:05:47 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.157.76.241 4/14/2023 1:05:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:05:53 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:05:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:05:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.157.76.241 4/14/2023 1:05:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:06:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 39.57.181.254 4/14/2023 1:06:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 39.57.181.254 4/14/2023 1:06:16 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:06:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:06:16 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.157.76.241 4/14/2023 1:06:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:06:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:06:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 1:06:21 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:06:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:06:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 1:06:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:06:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:06:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 1:06:32 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 1:06:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:06:40 PM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.181.254 4/14/2023 1:06:40 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"7XCO053A4B"} | Client IP: 39.57.181.254 4/14/2023 1:06:40 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:06:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:06:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:06:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:07:31 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 1:07:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:07:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 39.57.181.254 4/14/2023 1:07:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:08:13 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:08:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:08:13 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:08:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:08:32 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 1:08:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:08:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:08:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:09:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-07 fto: 2023-04-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:09:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:10:40 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:10:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:10:41 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-07 fto: 2023-04-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 1:10:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:10:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 1:10:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:11:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 1:11:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:12:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 1:12:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:12:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:12:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:12:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 39.57.181.254 4/14/2023 1:12:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:13:02 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:13:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":23.08,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":76.92,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:13:24 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:13:24 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:13:52 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:13:52 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:13:59 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:13:59 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:04 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 10 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:09 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:10 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":5,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":5,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 10 ( 0.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[5,5],\"TicketServed\":[0,0],\"TicketServedPercentage\":[0.00,0.00],\"TicketWaitingPercentage\":[0.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:29 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:29 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":7,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":6,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 ( 0.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[7,6],\"TicketServed\":[0,0],\"TicketServedPercentage\":[0.00,0.00],\"TicketWaitingPercentage\":[0.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:31 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:40 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:40 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":9,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":10,\"PercentageIssuedTickets\":91,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 11 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":10,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:42 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:42 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:50 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:54 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:54 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":23.08,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":76.92,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 13 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:14:59 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:14:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:05:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:12:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:15:02 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:15:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":21.43,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":78.57,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 14 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:15:15 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:15:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:06:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:13:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:15:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:15:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:06:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\"],\"TicketServed\":[0],\"SLA\":[0.00],\"ServingPercentage\":[0.00],\"BackendPercentage\":[0.00],\"IdlePercentage\":[0.00],\"ProcessingTime\":[\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:15:49 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:15:49 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:06:39\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":\"23:06:39\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.89,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:15:53 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:15:53 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:06:39\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:13:35\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":\"22:20:14\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.89,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.77,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:01 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:03 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:07:39\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:07:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:14:35\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:14:35\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:07 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:07 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:13 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:13 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:25 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:07:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:14:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:28 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:28 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:07:39\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:14:35\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":\"22:22:14\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.87,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.76,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:31 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:37 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:07:39\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:07:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:14:35\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:14:35\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:42 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:42 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:45 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:45 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:16:49 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:16:49 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in serving\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/0\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:00\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:18:11 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:18:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 15 (6.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:55 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":16.92,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:18:14 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:18:14 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":8,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":92,\"ServedTickets\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 13 (7.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:31:03 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:19:21 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:19:21 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:19:30 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:19:30 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":8,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":92,\"ServedTickets\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:14:08\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:10\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 13 (15.38%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:20:45 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:10 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (7.69%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":2,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:19:44 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:19:44 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:19:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:19:50 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":100,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:55 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:19:55 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:19:55 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":8,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":92,\"ServedTickets\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:14:08\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:10\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 13 (15.38%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:20:45 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:10 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (7.69%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":2,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:20:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:20:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 1:20:22 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:20:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:20:23 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:20:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:20:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:20:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:20:30 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 1:20:30 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:15:06\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:51\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":6.67,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 15 (20.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:33 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:56 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (6.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":16.92,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.86,\"AverageWaitingTimePerCategory\":15.11,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 1:20:36 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 1:20:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:11:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:56\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:18:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,3,0,0,0],\"SLA\":[0.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 1:20:40 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:20:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:20:40 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:20:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:20:46 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-07 fto: 2023-04-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:20:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:20:54 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:20:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:21:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:21:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:21:53 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:21:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:12:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:44\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:19:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,4,0,0,0],\"SLA\":[0.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:22:22 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:22:22 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"107.48\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:22:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:22:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:22:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:22:31 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Backend Activity\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:22:56 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:22:56 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:13:39\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:13:39\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:44\",\"SLA\":100.00,\"LoggedTime\":\"23:20:35\",\"ServingTime\":\"00:02:57\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:17:38\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:23:07 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:23:07 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"100.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"107.68\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:23:17 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:23:17 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Backend Activity\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:23:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:23:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:24:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:24:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:25:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:25:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:25:25 PM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:25:25 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:25:36 PM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:25:36 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:25:48 PM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:25:48 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:55\",\"ServiceTime\":\"00:01:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"12:59:16\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:55\",\"ServiceTime\":\"00:01:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:16:11\",\"CounterId\":\"1\",\"EventId\":\"98\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:55\",\"ServiceTime\":\"00:01:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:16:11\",\"CounterId\":\"1\",\"EventId\":\"100\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:55\",\"ServiceTime\":\"00:01:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:17:14\",\"CounterId\":\"1\",\"EventId\":\"102\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:55\",\"ServiceTime\":\"00:01:06\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:17:17\",\"CounterId\":\"1\",\"EventId\":\"104\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:14:08\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:11\",\"CounterId\":\"0\",\"EventId\":\"92\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:14:08\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:17:19\",\"CounterId\":\"1\",\"EventId\":\"106\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:14:08\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:17:19\",\"CounterId\":\"1\",\"EventId\":\"108\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:14:08\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:33\",\"CounterId\":\"1\",\"EventId\":\"110\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:32\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:11\",\"CounterId\":\"0\",\"EventId\":\"93\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:32\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:43\",\"CounterId\":\"1\",\"EventId\":\"112\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:32\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:43\",\"CounterId\":\"1\",\"EventId\":\"114\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:32\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:51\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:40\",\"ServiceTime\":\"00:00:29\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:12\",\"CounterId\":\"0\",\"EventId\":\"94\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:40\",\"ServiceTime\":\"00:00:29\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:52\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:40\",\"ServiceTime\":\"00:00:29\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:18:52\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:15:40\",\"ServiceTime\":\"00:00:29\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:19:21\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:50\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:12\",\"CounterId\":\"0\",\"EventId\":\"95\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:50\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:20:02\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:50\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:20:02\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:16:50\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:20:10\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:20:46\",\"ServiceTime\":\"00:00:05\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:13\",\"CounterId\":\"0\",\"EventId\":\"96\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:20:46\",\"ServiceTime\":\"00:00:05\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:23:59\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:20:46\",\"ServiceTime\":\"00:00:05\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:23:59\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:20:46\",\"ServiceTime\":\"00:00:05\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:24:04\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027Richard\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:08:31\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"098765435434\",\"Email\":\"richard@wavetec.com\",\"ClientInfo\":\"178973\",\"ClientInfo2\":\"ID9854536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:15:36\",\"CounterId\":\"0\",\"EventId\":\"97\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027Richard\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:08:31\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"098765435434\",\"Email\":\"richard@wavetec.com\",\"ClientInfo\":\"178973\",\"ClientInfo2\":\"ID9854536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:24:07\",\"CounterId\":\"1\",\"EventId\":\"140\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027Richard\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:08:31\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"098765435434\",\"Email\":\"richard@wavetec.com\",\"ClientInfo\":\"178973\",\"ClientInfo2\":\"ID9854536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:24:07\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027Richard\",\"Category\":\"PLATAFORMA\",\"Teller\":\"Mary\",\"WaitingTime\":\"00:08:31\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec Demo\",\"PhoneNumber\":\"098765435434\",\"Email\":\"richard@wavetec.com\",\"ClientInfo\":\"178973\",\"ClientInfo2\":\"ID9854536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket NoShow\",\"Date\":\"14-04-2023\",\"Time\":\"13:24:12\",\"CounterId\":\"1\",\"EventId\":\"144\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:26:06 PM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:26:06 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:16:55\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:06\",\"Date\":\"04/14/23 1\",\"IssueTime\":\"12:59:16\",\"CallTime\":\"13:16:11\",\"ServiceEndTime\":\"13:17:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:59:16\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:16:11\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:16:11\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:17:14\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:17:17\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:14:08\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:03:11\",\"CallTime\":\"13:17:19\",\"ServiceEndTime\":\"13:18:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:11\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:17:19\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:17:19\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:18:33\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:15:32\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:03:11\",\"CallTime\":\"13:18:43\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:11\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:18:43\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:18:43\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:18:51\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:15:40\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:03:12\",\"CallTime\":\"13:18:52\",\"ServiceEndTime\":\"13:19:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:12\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:18:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:18:52\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:19:21\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:16:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:03:12\",\"CallTime\":\"13:20:02\",\"ServiceEndTime\":\"13:20:10\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:12\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:20:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:20:02\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:20:10\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:20:46\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:03:13\",\"CallTime\":\"13:23:59\",\"ServiceEndTime\":\"13:24:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:03:13\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:23:59\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:23:59\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:24:04\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Category\":\"PLATAFORMA\",\"ClientName\":\"\\u0027Richard\",\"Status\":\"Tickect No Show\",\"WaitingTime\":\"00:08:31\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"04/14/23 \",\"IssueTime\":\"13:15:36\",\"CallTime\":\"13:24:07\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"13:15:36\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:24:07\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:24:07\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:24:12\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket NoShow\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:26:34 PM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:ktoo1$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:26:34 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:26:39 PM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:ktoo7$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:26:39 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:26:48 PM | Request Received getReportData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:KT007$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:26:48 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Category\":\"CASH\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:16:55\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:06\",\"Date\":\"04/14/23 1\",\"IssueTime\":\"12:59:16\",\"CallTime\":\"13:16:11\",\"ServiceEndTime\":\"13:17:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:59:16\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Issue\\\"},{\\\"event_time\\\":\\\"13:16:11\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Call\\\"},{\\\"event_time\\\":\\\"13:16:11\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Start Serving\\\"},{\\\"event_time\\\":\\\"13:17:14\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Add Matter Code\\\"},{\\\"event_time\\\":\\\"13:17:17\\\",\\\"opname\\\":\\\"Mary\\\",\\\"description\\\":\\\"Ticket Served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eKT007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:26:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:26:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:27:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:27:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:28:08 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:28:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:28:09 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:28:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:28:15 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:28:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:15:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:29\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":6,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 15 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:28 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:36 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":16.92,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.48,\"AverageWaitingTimePerCategory\":15.24,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:28:39 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:28:39 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:19:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:26:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,5,0,0,0],\"SLA\":[0.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:28:45 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:28:45 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:19:39\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"23:26:35\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"5\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:36\"},{\"colName\":\"Logged time\",\"colValue\":\"22:46:14\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.02,\"IdleHours\":-0.70,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.05,\"IdleHours\":-0.66,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:28:47 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:28:48 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":20.00,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":80.00,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"5 / 7 ( 71.43% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:36\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":20.00,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":80.00,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:28:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:28:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:28:57 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:28:57 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:19:39\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"23:18:12\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"23:26:35\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:03:09\",\"IdleTime\":\"23:20:24\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:29:00 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:29:00 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:29:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:29:03 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-3.68\",\"IdleTimePercentage\":\"103.68\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:03:09\",\"BackOfficeTimePercentage\":\"-9.72\",\"IdleTimePercentage\":\"119.07\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:29:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:29:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:30:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:31:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:31:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:31:54 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:31:54 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:32:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:32:01 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-3.88\",\"IdleTimePercentage\":\"103.88\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:03:09\",\"BackOfficeTimePercentage\":\"-10.36\",\"IdleTimePercentage\":\"120.33\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:32:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:32:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:33:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:33:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:34:39 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:34:39 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/5\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:15:28\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:36\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:34:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:34:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:35:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:35:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:36:22 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-14 fto: 2023-04-14 userId: 5 language: En | Client IP: 39.57.181.254 4/14/2023 1:36:29 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-14 fto: 2023-04-20 userId: 5 language: En | Client IP: 39.57.181.254 4/14/2023 1:36:32 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:36:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:36:33 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:36:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:36:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:36:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:36:46 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:46 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:15:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:29\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":6,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 12 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:14 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.48,\"AverageWaitingTimePerCategory\":15.24,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:48 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:48 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:15:14\",\"MaxWaitTime\":\"00:20:46\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 12 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:14 | Max.: 00:20:46 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"15.25\",\"MaxWaitTime\":\"00:20:46\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:50 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":6,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:15:14\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:29\",\"ServiceSLAPercentage\":100.00,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 12 ( 33.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:14 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[6,6],\"TicketServed\":[0,4],\"TicketServedPercentage\":[0.00,100.00],\"TicketWaitingPercentage\":[0.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:51 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:51 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:15:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:29\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:36:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:36:55 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:55 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":100,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:51\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:29\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 12 (33.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:14 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:29 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:57 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:57 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"23:27:39\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:34:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[0,0,0,5,0,0,0],\"SLA\":[0.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:36:59 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:36:59 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"23:27:39\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"23:34:35\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"5\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:36\"},{\"colName\":\"Logged time\",\"colValue\":\"23:02:14\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 0.00% | Back office: 0.00% | Idle: 0.00%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.02,\"IdleHours\":-0.56,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.05,\"IdleHours\":-0.53,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:37:01 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":100.00,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"4 / 6 ( 66.67% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:29\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":100.00,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:37:03 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"23:28:39\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"23:27:12\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"23:35:35\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:03:09\",\"IdleTime\":\"23:29:24\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:05 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:37:05 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:08 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:37:08 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-4.63\",\"IdleTimePercentage\":\"104.63\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:03:09\",\"BackOfficeTimePercentage\":\"-12.90\",\"IdleTimePercentage\":\"125.32\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:13 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:37:13 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/5\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:15:28\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:36\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:37:19 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-14 fto: 2023-04-14 userId: 5 language: En | Client IP: 39.57.181.254 4/14/2023 1:37:21 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:37:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:37:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:37:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:37:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:37:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:37:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:37:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:38:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:38:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:38:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:38:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:39:08 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:39:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:39:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:39:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:39:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:40:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:40:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:40:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:40:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:41:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:41:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:41:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:41:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:42:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:42:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:42:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:42:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:43:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:43:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:43:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:43:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:44:15 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:44:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:20 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:44:18 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:44:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:34:59\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:42:36\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:44:21 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:44:21 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:44:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:44:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:45:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:45:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:49:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 39.57.181.254 4/14/2023 1:49:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:49:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:49:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 1:49:57 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:49:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:49:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:49:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:49:59 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:49:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:50:05 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 1:50:05 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 1:50:08 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:50:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:40:58\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:48:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:50:10 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:50:10 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-7.62\",\"IdleTimePercentage\":\"110.95\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:03:09\",\"BackOfficeTimePercentage\":\"-27.59\",\"IdleTimePercentage\":\"154.16\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:50:22 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 1:50:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 1:50:23 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:50:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:51:00 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:51:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:51:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:51:41 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:51:59 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:51:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:52:18 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 1:52:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 1:52:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 1:52:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:52:21 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:52:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:20 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:52:23 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:52:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:42:58\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:50:35\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:52:25 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:52:25 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:52:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:52:31 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-8.51\",\"IdleTimePercentage\":\"112.23\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"-74.69\",\"IdleTimePercentage\":\"206.90\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:52:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:52:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:53:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:53:50 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:53:59 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:53:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:54:00 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:54:00 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-9.04\",\"IdleTimePercentage\":\"112.99\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:54:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:54:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:55:54 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:55:54 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/9\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:24:11\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:24\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:55:58 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:55:58 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:56:08 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-14 fto: 2023-04-14 userId: 5 language: En | Client IP: 39.57.181.254 4/14/2023 1:56:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 39.57.181.254 4/14/2023 1:56:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:56:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:56:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:57:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 39.57.181.254 4/14/2023 1:57:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 1:57:51 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:57:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:20 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:57:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:57:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 1:58:34 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:58:34 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":6,\"ServedTickets\":2,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:40:07\",\"WaitingSLAPercentage\":16.67,\"WaitingSLACount\":2,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLAPercentage\":33.33,\"ServiceSLACount\":2},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:15:14\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:29\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 ( 50.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:20 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[6,6],\"TicketServed\":[2,4],\"TicketServedPercentage\":[100.00,100.00],\"TicketWaitingPercentage\":[33.33,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 1:58:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 1:58:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 1:58:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:00:45 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:00:45 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:50:59\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,5.89,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,80.44,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:01:13 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:01:13 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:01:16 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:01:16 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-18.05\",\"IdleTimePercentage\":\"125.93\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:01:26 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:01:26 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"LoggedTime\":\"23:51:58\",\"ServingTime\":\"00:00:38\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"23:49:53\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:01:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:01:31 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLAService\":100.00,\"LoggedTime\":\"23:51:58\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"9\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:24\"},{\"colName\":\"Logged time\",\"colValue\":\"00:43:26\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 8.44% | Back office: 19.53% | Idle: 72.03%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":-0.17,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:02:24 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:24 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:37 PM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:38 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:38 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:39 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:39 PM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:02:53 PM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:02:53 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:03:00 PM | Request Received getReportData=> fid: 1 ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:03:00 PM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:43\",\"CounterId\":\"0\",\"EventId\":\"11\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"93\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:39:58\",\"CounterId\":\"1\",\"EventId\":\"95\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:22\",\"CounterId\":\"1\",\"EventId\":\"97\"},{\"TicketNumber\":\"KT006\",\"ClientName\":\"\\u0027Internal user [john] \",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:37:15\",\"ServiceTime\":\"00:00:25\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:40:23\",\"CounterId\":\"1\",\"EventId\":\"99\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:02:44\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"103\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:42:57\",\"CounterId\":\"1\",\"EventId\":\"105\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Add Matter Code\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:03\",\"CounterId\":\"1\",\"EventId\":\"107\"},{\"TicketNumber\":\"KT007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"CASH\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:07\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:04\",\"CounterId\":\"1\",\"EventId\":\"109\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:04\",\"CounterId\":\"0\",\"EventId\":\"13\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"111\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:06\",\"CounterId\":\"1\",\"EventId\":\"113\"},{\"TicketNumber\":\"PA006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:02\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:09\",\"CounterId\":\"1\",\"EventId\":\"115\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"14\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"117\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:10\",\"CounterId\":\"1\",\"EventId\":\"119\"},{\"TicketNumber\":\"PA007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:05\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket In Wait\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:16\",\"CounterId\":\"1\",\"EventId\":\"121\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:05\",\"CounterId\":\"0\",\"EventId\":\"15\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"123\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Start Serving\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:18\",\"CounterId\":\"1\",\"EventId\":\"125\"},{\"TicketNumber\":\"PA008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"john\",\"WaitingTime\":\"00:40:13\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Served\",\"Date\":\"14-04-2023\",\"Time\":\"13:43:21\",\"CounterId\":\"1\",\"EventId\":\"127\"},{\"TicketNumber\":\"PA009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:06\",\"CounterId\":\"0\",\"EventId\":\"16\"},{\"TicketNumber\":\"PA010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:03:07\",\"CounterId\":\"0\",\"EventId\":\"17\"},{\"TicketNumber\":\"PA011\",\"ClientName\":\"\\u0027James\",\"Category\":\"PLATAFORMA\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Wavetec\",\"PhoneNumber\":\"09876565434\",\"Email\":\"james@wavetec.com\",\"ClientInfo\":\"102973\",\"ClientInfo2\":\"ID9872536\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Issue\",\"Date\":\"14-04-2023\",\"Time\":\"13:14:41\",\"CounterId\":\"0\",\"EventId\":\"20\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:03:53 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:03:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:03:57 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:03:57 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:53:58\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,5.89,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,80.44,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:01 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLAService\":100.00,\"LoggedTime\":\"23:53:58\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"9\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:24\"},{\"colName\":\"Logged time\",\"colValue\":\"00:45:26\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 8.07% | Back office: 18.67% | Idle: 73.26%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":-0.14,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:11 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:11 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":22.22,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":22.22,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":44.44,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"9 / 12 ( 75.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:24\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":22.22,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":22.22,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":44.44,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:15 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:15 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"LoggedTime\":\"23:54:58\",\"ServingTime\":\"00:00:38\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"23:52:53\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:20 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:21 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:27 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:27 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"-28.81\",\"IdleTimePercentage\":\"141.39\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:04:35 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"15/9\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:24:11\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:24\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:04:48 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:04:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:04:48 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:04:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:05:21 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:05:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:06:39 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:06:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:06:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:06:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:12:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:12:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:13:00 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:13:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:09\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:58\",\"ServingPercentage\":21.35,\"BackendPercentage\":48.88,\"IdlePercentage\":29.78,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[4,0,0,5,0,0,0],\"SLA\":[100.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ServingPercentage\":[21.35,0.00,0.00,5.89,0.00,0.00,0.00],\"BackendPercentage\":[48.88,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[29.78,0.00,0.00,80.44,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:13:21 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:13:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:13:23 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:13:23 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e16.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:20\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:13:52 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:13:52 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":8,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":92,\"ServedTickets\":7,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:28:29\",\"WaitingSLACount\":2,\"AvgServiceTime\":\"00:00:32\",\"WaitingSLAPercentage\":16.67,\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 13 (53.85%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:25:24 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:26 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (15.38%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":7,\"TicketComplianceInTargetWT\":2,\"TicketComplianceInTargetST\":7},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:14:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:14:01 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | Max.: 00:40:13 | SLA: 26.67% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"21.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"16.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:14:07 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:14:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:19:51 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$operator:1-1|2-1|3-1|1-2|2-2|3-2|4-2|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:19:51 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"00:00:03\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":66.67,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"6 / 9 ( 66.67% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:20\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":66.67,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:20:02 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:20 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:20:07 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:10 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:10 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 12 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:27 | Max.: 00:40:13 | SLA: 16.67% (2)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"21.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"16.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:20:18 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:18 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | Max.: 00:40:13 | SLA: 26.67% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"21.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"16.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:20:28 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:28 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":4,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:39:25\",\"WaitingSLAPercentage\":26.67,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLAPercentage\":44.44,\"ServiceSLACount\":4},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":7,\"ServedTickets\":5,\"PercentageServedTickets\":55.56,\"AvgWaitTime\":\"00:15:28\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":55.56,\"ServiceSLACount\":5}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 ( 60.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,7],\"TicketServed\":[4,5],\"TicketServedPercentage\":[100.00,100.00],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:20:32 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:36 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:39 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:43 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:20:46 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:23:10 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:23:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:23:13 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:23:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:27:01 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:27:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:27:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:27:04 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e16.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:20\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:28:45 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:28:45 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e33.33\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e16.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:20\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:29:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:29:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:29:26 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:29:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:29:26 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 2:29:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:32:55 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:32:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:21:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":13.33,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 15 (60.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:11 | SLA: 26.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (13.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":21.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:34:17 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:34:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:34:17 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:34:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:34:19 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:34:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:34:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 2:34:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:35:31 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:35:31 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:19:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":14,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 26 (34.62%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:22:11 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":19.11,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:35:33 PM | Request Received getUserModuleRights=> branchId:2userId: 5 | Client IP: 119.157.76.241 4/14/2023 2:35:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 2:35:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:19:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":14,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 26 (34.62%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:22:11 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":19.11,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 2:35:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:35:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:35:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:35:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:35:45 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:35:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:35:46 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 2:35:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:36:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:36:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:36:12 PM | Request Received onLoginClick=> userName: jack | Client IP: 39.57.181.254 4/14/2023 2:36:12 PM | Response Sent => {"Result":"0","UserID":"12","UserRoleID":"4","UserLevelID":"1-B","UserName":"jack","Password":"o99+3Ff5QQ4=","tokenKey":"MARLX5XG9U"} | Client IP: 39.57.181.254 4/14/2023 2:36:14 PM | Request Received getUserModuleRights=> branchId:0userId: 12 | Client IP: 39.57.181.254 4/14/2023 2:36:15 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:36:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:36:16 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:36:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:36:16 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:36:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:36:17 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:36:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:36:29 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:36:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:36:35 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:36:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:36:49 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:36:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:36:49 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 2:36:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:36:58 PM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.181.254 4/14/2023 2:36:58 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:38:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:16\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 2 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:38:44 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:16 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.27,\"AverageWaitingTimePerCategory\":38.73,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:37:06 PM | Request Received getSamsungAppointmentReportData=> fId: 1| ffrom: 2023-04-15 fto: 2023-04-15 userId: 12 language: En | Client IP: 39.57.181.254 4/14/2023 2:37:08 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:37:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:37:09 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:37:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:37:31 PM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.181.254 4/14/2023 2:37:31 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:38:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:16\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 2 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:38:44 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:16 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.27,\"AverageWaitingTimePerCategory\":38.73,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:37:40 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:37:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:37:40 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:37:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:37:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:37:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:38:01 PM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.181.254 4/14/2023 2:38:01 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"JS67T5AHSE"} | Client IP: 39.57.181.254 4/14/2023 2:38:01 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:38:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:38:04 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:38:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:38:07 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:38:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:38:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:38:35 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:19:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:00:20\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":14,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 26 (34.62%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:22:11 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":0.34,\"AverageWaitingTimePerCategory\":19.11,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:41:42 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:41:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:41:47 PM | Request Received onLoginClick=> userName: JACK | Client IP: 39.57.181.254 4/14/2023 2:41:47 PM | Response Sent => {"Result":"0","UserID":"12","UserRoleID":"4","UserLevelID":"1-B","UserName":"JACK","Password":"o99+3Ff5QQ4=","tokenKey":"BKB2QQ8XZY"} | Client IP: 39.57.181.254 4/14/2023 2:41:48 PM | Request Received getUserModuleRights=> branchId:0userId: 12 | Client IP: 39.57.181.254 4/14/2023 2:41:49 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:41:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:41:49 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:41:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:41:50 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:41:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:41:50 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:41:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:41:55 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:41:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:42:01 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:42:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:42:01 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 2:42:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:42:09 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:42:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:42:09 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:42:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:42:22 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:42:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:42:23 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 2:42:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:42:29 PM | Request Received getReportData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:FTV-UTILITY|KTV-CASH|PAP-PLATAFORMA|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-B | Client IP: 39.57.181.254 4/14/2023 2:42:29 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":25.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":40.00,\"AvgWaitTime\":\"00:38:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:16\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":60.00,\"AvgWaitTime\":\"00:56:53\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:24\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 8 (62.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:49:37 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:33 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.27,\"AverageWaitingTimePerCategory\":38.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":2.41,\"AverageWaitingTimePerCategory\":56.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:43:02 PM | Request Received getDashboardList=> userId: 12, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:43:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:43:02 PM | Request Received getDashboardData=> fid: 1| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:43:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:43:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:43:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:43:30 PM | Request Received onLoginClick=> userName: admin | Client IP: 39.57.181.254 4/14/2023 2:43:30 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"1ISJ5NFBPV"} | Client IP: 39.57.181.254 4/14/2023 2:43:31 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.181.254 4/14/2023 2:43:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:43:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:43:32 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:43:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:43:33 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:43:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 39.57.181.254 4/14/2023 2:43:33 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:43:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:43:40 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:43:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:44:18 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:44:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:44:20 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:44:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.157.76.241 4/14/2023 2:44:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|real-time-monitoring-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|total-counters-individual-component|operative-counters-individual-component|non-operative-counters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketopened-component|ticketserved-individual-component|local-wait-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|online-branches-count-component|offline-branches-count-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 39.57.181.254 4/14/2023 2:44:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 2:44:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:44:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:44:49 PM | Request Received createDashboard=> userId: 5 dashboardName: SAMPLE dashboardContent: Received | Client IP: 39.57.181.254 4/14/2023 2:44:49 PM | Response Sent => {"DashboardId":"1","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 39.57.181.254 4/14/2023 2:44:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:44:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:44:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:44:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:44:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:44:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:44:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:44:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:44:53 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 2:44:53 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 2:44:54 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:44:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:44:55 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 2:44:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:45:09 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|real-time-monitoring-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|total-counters-individual-component|operative-counters-individual-component|non-operative-counters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketopened-component|ticketserved-individual-component|local-wait-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|online-branches-count-component|offline-branches-count-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 39.57.181.254 4/14/2023 2:45:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:45:21 PM | Request Received createDashboard=> userId: 5 dashboardName: CAT dashboardContent: Received | Client IP: 39.57.181.254 4/14/2023 2:45:21 PM | Response Sent => {"DashboardId":"2","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:45:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:45:26 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:45:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:46:09 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:09 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:46:11 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":72.73,\"AvgWaitTime\":\"00:24:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:01:09\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11 / 26 (42.31%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:25:57 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:59 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.16,\"AverageWaitingTimePerCategory\":24.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:46:19 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:19 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:07\",\"SLA\":100.00,\"DaysWorked\":0,\"LoggedTime\":\"23:12:17\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"TicketServed\":5,\"AvgServiceTime\":\"00:01:33\",\"SLA\":80.00,\"DaysWorked\":1,\"LoggedTime\":\"00:36:58\",\"ServingPercentage\":21.01,\"BackendPercentage\":3.92,\"IdlePercentage\":75.07,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackendPercentage\":13.67,\"IdlePercentage\":80.44,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"john\",\"David\",\"Max\",\"Mary\",\"Anna\",\"Diana\",\"Olive\"],\"TicketServed\":[5,0,0,5,1,0,0],\"SLA\":[80.00,0.00,0.00,100.00,100.00,0.00,0.00],\"ServingPercentage\":[21.01,0.00,0.00,5.89,0.00,0.00,0.00],\"BackendPercentage\":[3.92,0.00,0.00,13.67,0.00,0.00,0.00],\"IdlePercentage\":[75.07,0.00,0.00,80.44,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:46:32 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:36 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:36 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Date\":\"04/14/2023\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"LoggedTime\":\"23:12:17\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"14:33:44\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:01:33\",\"SLAService\":80.00,\"LoggedTime\":\"00:36:58\",\"ServingPercentage\":21.01,\"BackOfficePercentage\":3.92,\"IdlePercentage\":75.07,\"ArrivalTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Date\":\"04/14/2023\",\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLAService\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingPercentage\":5.89,\"BackOfficePercentage\":13.67,\"IdlePercentage\":80.44,\"ArrivalTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"Date\":\"04/14/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:59\"},{\"colName\":\"Logged time\",\"colValue\":\"00:40:43\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 26.81% | Back office: 20.84% | Idle: 52.35%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Anna\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":-0.80,\"ProcessingTime\":\"-\"},{\"Teller\":\"David\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Diana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"john\",\"ServiceHours\":0.13,\"BackOfficeHours\":0.02,\"IdleHours\":0.46,\"ProcessingTime\":\"-\"},{\"Teller\":\"Mary\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.12,\"IdleHours\":0.69,\"ProcessingTime\":\"-\"},{\"Teller\":\"Max\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Olive\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:46:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:54 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:46:54 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":9.09,\"AvgServiceTime\":\"00:00:07\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":9.09,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":36.36,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"11 / 17 ( 64.71% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:59\"},{\"colName\":\"SLA Service\",\"colValue\":\"90.91%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":18.18,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":27.27,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":1,\"TicketsServedPercent\":9.09,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":9.09,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":36.36,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:46:57 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:47:10 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:47:10 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:01:33\",\"SLA\":80.00,\"LoggedTime\":\"00:37:58\",\"ServingTime\":\"00:07:46\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"00:28:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":1,\"AvgServiceTime\":\"00:00:08\",\"SLA\":100.00,\"LoggedTime\":\"23:13:17\",\"ServingTime\":\"00:00:07\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:13:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:47:13 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:47:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:47:35 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Serving\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:42:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:47:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:47:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 2:47:44 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:47:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 2:47:44 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:47:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 2:47:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:47:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:47:47 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:47:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 2:47:48 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 2:47:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:47:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 2:47:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 2:47:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:47:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:48:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:48:35 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"3.72\",\"IdleTimePercentage\":\"76.35\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"113.53\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:48:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:48:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:48:47 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:48:47 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:42:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:00 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:00 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"3.72\",\"IdleTimePercentage\":\"76.35\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"113.53\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:08 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:08 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:42:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:13 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:13 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"3.63\",\"IdleTimePercentage\":\"76.94\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"113.83\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:20 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:20 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:10\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"26/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:24:43\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:24\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:27 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:27 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"00:00:16\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":25.00,\"AvgServiceTime\":\"00:02:24\",\"SLAService\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"00:03:05\",\"SLAService\":50.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"00:01:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12 / 17 ( 70.59% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:24\"},{\"colName\":\"SLA Service\",\"colValue\":\"83.33%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"CASH\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":3,\"TicketsServedPercent\":25.00,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":2,\"TicketsServedPercent\":16.67,\"AvgServiceTime\":\"0.05\",\"SLAService\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"CASH\",\"TicketsServed\":1,\"TicketsServedPercent\":8.33,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"Category\":\"PLATAFORMA\",\"TicketsServed\":4,\"TicketsServedPercent\":33.33,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:38 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:38 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"OperatorName\":\"David\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"john\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:01:33\",\"SLA\":80.00,\"LoggedTime\":\"00:39:58\",\"ServingTime\":\"00:07:46\",\"BackendTime\":\"00:01:27\",\"IdleTime\":\"00:30:45\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"OperatorName\":\"Max\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Olive\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Anna\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:03:05\",\"SLA\":50.00,\"LoggedTime\":\"23:15:17\",\"ServingTime\":\"00:06:11\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"23:09:06\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Mary\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":5,\"AvgServiceTime\":\"00:00:36\",\"SLA\":100.00,\"LoggedTime\":\"00:51:28\",\"ServingTime\":\"00:03:02\",\"BackendTime\":\"00:07:02\",\"IdleTime\":\"00:41:24\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"OperatorName\":\"Diana\",\"Date\":\"04/14/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:49:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:49:45 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:45 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":\"5678\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":\"4321\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":\"2020\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":\"2023\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":\"7689\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:24:25\",\"ActivityEndTime\":\"13:25:25\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:47:00\",\"ActivityEndTime\":\"13:50:53\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:01:26\",\"EndTime\":\"13:52:54\",\"EnlapsedTime\":\"00:51:28\",\"ActivityName\":\"Maintenance\",\"ActivityStartTime\":\"13:21:48\",\"ActivityEndTime\":\"13:23:57\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:08:22\",\"EndTime\":\"13:42:14\",\"EnlapsedTime\":\"00:33:52\",\"ActivityName\":\"File collection\",\"ActivityStartTime\":\"13:23:53\",\"ActivityEndTime\":\"13:25:20\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":\"1234\",\"ActiveDirectory\":\"-\",\"Date\":\"04/14/2023\",\"Status\":\"Idle\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:42:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:49:49 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:53 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:49:53 PM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"Teller\":\"David\",\"EmpID\":5678,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"john\",\"EmpID\":1234,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:27\",\"BackOfficeTimePercentage\":\"3.63\",\"IdleTimePercentage\":\"76.94\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:23:53 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:20 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:33:52 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec\",\"Teller\":\"Max\",\"EmpID\":4321,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Anna\",\"EmpID\":2020,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"113.83\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Diana\",\"EmpID\":2023,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Mary\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":3,\"BackOfficeTime\":\"00:07:02\",\"BackOfficeTimePercentage\":\"13.67\",\"IdleTimePercentage\":\"80.44\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 13:21:48 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:24:25 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:47:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 13:23:57 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:25:25 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 13:50:53 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv\\u003e 00:51:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Maintenance \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\\u003cdiv style=\\\"min-width:350px\\\"\\u003e File collection \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Wavetec Demo\",\"Teller\":\"Olive\",\"EmpID\":7689,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"04/14/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:50:03 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:50:03 PM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2304140001000000011,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:43\",\"TransactionServingTime\":\"00:00:25\",\"TransactionWaitingTime\":\"00:37:15\",\"TransactionEndTime\":\"13:40:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000012,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:02:44\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000013,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:04\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:02\",\"TransactionEndTime\":\"13:43:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000014,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:06\",\"TransactionWaitingTime\":\"00:40:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000015,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:05\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:40:13\",\"TransactionEndTime\":\"13:43:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000016,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:06\",\"TransactionServingTime\":\"00:07:08\",\"TransactionWaitingTime\":\"01:30:24\",\"TransactionEndTime\":\"14:40:38\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"john\"},{\"TicketId\":2304140001000000017,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140001000000018,\"BranchCode\":\"QA011\",\"BranchName\":\"Wavetec\",\"RegionName\":\"US Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:14:41\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000012,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"CASH\",\"TicketNumber\":\"KT007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"12:59:16\",\"TransactionServingTime\":\"00:01:06\",\"TransactionWaitingTime\":\"00:16:55\",\"TransactionEndTime\":\"13:17:17\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000013,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA006\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:14:08\",\"TransactionEndTime\":\"13:18:33\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000014,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA007\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:11\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:32\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000015,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA008\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:15:40\",\"TransactionEndTime\":\"13:19:21\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000016,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA009\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:12\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:16:50\",\"TransactionEndTime\":\"13:20:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000017,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA010\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:03:13\",\"TransactionServingTime\":\"00:00:05\",\"TransactionWaitingTime\":\"00:20:46\",\"TransactionEndTime\":\"13:24:04\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000018,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA011\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"13:15:36\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:08:31\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"Mary\"},{\"TicketId\":2304140002000000019,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA012\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:57\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:18\",\"TransactionEndTime\":null,\"TicketStatus\":\"Tickect No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000020,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA013\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:58\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:06:40\",\"TransactionEndTime\":\"14:40:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000021,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA014\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:33:59\",\"TransactionServingTime\":\"00:00:10\",\"TransactionWaitingTime\":\"00:07:08\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket in Wait\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000022,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA015\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:06:04\",\"TransactionWaitingTime\":\"00:07:18\",\"TransactionEndTime\":\"14:47:23\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"Anna\"},{\"TicketId\":2304140002000000023,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA016\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000024,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA017\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000025,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA018\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000026,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA019\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000027,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA020\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000028,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA021\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:01\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2304140002000000029,\"BranchCode\":\"QA012\",\"BranchName\":\"Wavetec Demo\",\"RegionName\":\"Europe Region\",\"ServiceType\":\"PLATAFORMA\",\"TicketNumber\":\"PA022\",\"TransactionDate\":\"04/14/2023\",\"TransactionTime\":\"14:34:02\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Issued\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"26/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:24:43\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:24\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:50:43 PM | Request Received getSamsungAppointmentReportData=> fId: 1|2| ffrom: 2023-04-15 fto: 2023-04-15 userId: 5 language: En | Client IP: 39.57.181.254 4/14/2023 2:50:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:50:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:51:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:51:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:52:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:52:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:53:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:53:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:54:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:54:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:55:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:55:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:56:09 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:56:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:56:09 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:56:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:56:12 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:56:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":75.00,\"AvgWaitTime\":\"00:23:01\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":88.89,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":11,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 26 (46.15%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:43 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:24 | SLA: 91.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.71,\"AverageWaitingTimePerCategory\":23.03,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:56:35 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:56:35 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":9,\"PercentageServedTickets\":75.00,\"AvgWaitTime\":\"00:23:01\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 26 (46.15%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:43 | Max.: 01:30:24 | SLA: 15.38% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"25\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"75\",\"AvgWaitTime\":\"23.03\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.70%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:56:40 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:56:40 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":15.38,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":41.67,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":18,\"ServedTickets\":7,\"PercentageServedTickets\":58.33,\"AvgWaitTime\":\"00:12:15\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLAPercentage\":50.00,\"ServiceSLACount\":6}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 26 ( 46.15% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:43 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:24 | SLA: 91.67%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,18],\"TicketServed\":[5,7],\"TicketServedPercentage\":[100.00,85.71],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:56:50 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:56:50 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e25.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:23:01\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.70\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:42\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e88.89\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:56:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:56:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:57:16 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:57:16 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":50,\"ServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":2,\"AvgServiceTime\":\"00:00:32\",\"WaitingSLAPercentage\":16.67,\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":46,\"ServedTickets\":3,\"PercentageServedTickets\":30.00,\"AvgWaitTime\":\"00:06:59\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 24 (41.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:26:11 | SLA: 8.33%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:38 | SLA: 90.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (12.50%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":7,\"TicketComplianceInTargetWT\":2,\"TicketComplianceInTargetST\":7},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:57:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:57:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:57:59 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 2:57:59 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e25.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:23:01\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.70\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:42\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e88.89\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 2:58:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:58:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:59:52 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:59:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:59:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 2:59:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 2:59:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 2:59:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 2:59:54 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 2:59:54 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 2:59:55 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 2:59:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 2:59:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 2:59:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:00:28 PM | Request Received getDashboardDetail=> dashboardId: 2 | Client IP: 39.57.181.254 4/14/2023 3:00:28 PM | Response Sent => Data returned of dashboardId:2 | Client IP: 39.57.181.254 4/14/2023 3:00:29 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:00:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:00:29 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: categories-component| | Client IP: 39.57.181.254 4/14/2023 3:00:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:00:38 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 3:00:38 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 3:00:39 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:00:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:00:40 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 3:00:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:00:41 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:00:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:00:42 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 3:00:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:00:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:00:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:01:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:01:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:02:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:02:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:03:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:03:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:04:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:04:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:05:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:05:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:06:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:06:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:07:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:07:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:08:26 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:08:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:08:27 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:08:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:08:37 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:08:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:08:37 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:08:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:08:38 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:08:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:08:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:08:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:08:40 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:08:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:08:41 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:08:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:09:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:09:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:10:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:10:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:11:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:11:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:12:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:12:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:13:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:13:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:14:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:14:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:15:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:15:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:16:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:16:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:17:39 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:17:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:18:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:18:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:19:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:19:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:20:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:20:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:21:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:21:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:22:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:22:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:23:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:23:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:24:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:24:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:25:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:25:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:26:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:26:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:27:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:27:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:28:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:28:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:29:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:29:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:30:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:31:52 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:31:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:32:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:32:08 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:32:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:32:12 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:32:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:32:12 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:32:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:33:08 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:33:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:33:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:33:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:33:44 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:33:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:33:45 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:33:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:33:46 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:33:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:33:53 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:33:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:33:53 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:33:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:34:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:34:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:35:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:35:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:36:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:36:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:37:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:37:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:38:21 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 3:38:21 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 3:38:21 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 3:38:21 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 3:38:22 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:38:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:38:27 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 3:38:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:38:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:38:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:39:45 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:39:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:40:07 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 3:40:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:23:37 | SLA: 15.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:19 | SLA: 92.31%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 3:40:11 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 3:40:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 3:40:19 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:40:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:40:20 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.157.76.241 4/14/2023 3:40:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:40:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:40:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:40:27 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:40:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:40:27 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:40:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:40:28 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:40:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:40:35 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:40:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:40:35 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.157.76.241 4/14/2023 3:40:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:08 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 3:41:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 3:41:13 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:14 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:41:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:19 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:41:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:24 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:24 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.157.76.241 4/14/2023 3:41:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:26 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:26 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:41:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:32 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:32 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.157.76.241 4/14/2023 3:41:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:35 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:35 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:41:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:36 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:41:36 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.157.76.241 4/14/2023 3:41:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:41:37 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 3:41:37 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 3:41:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 3:41:41 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":null},{\"colName\":\"Waiting Time\",\"colValue\":null},{\"colName\":\"Service Time\",\"colValue\":null},{\"colName\":\"No Show\",\"colValue\":null}]","graphName":"rpt-hourly-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 3:41:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.157.76.241 4/14/2023 3:41:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.157.76.241 4/14/2023 3:41:43 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-13 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 39.57.181.254 4/14/2023 3:41:43 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[],\"TicketIssued\":[],\"TicketServed\":[],\"TicketServedPercentage\":[],\"TicketWaitingPercentage\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 39.57.181.254 4/14/2023 3:41:50 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:41:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 3:45:41 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 39.57.181.254 4/14/2023 3:45:41 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"RCDGAP1E45"} | Client IP: 39.57.181.254 4/14/2023 3:45:41 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:45:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:45:44 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:45:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:45:48 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 39.57.181.254 4/14/2023 3:45:48 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 39.57.181.254 4/14/2023 3:45:49 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:45:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:45:50 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 3:45:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:45:55 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 39.57.181.254 4/14/2023 3:45:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:45:59 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:45:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:46:00 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:46:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:46:01 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:46:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:46:02 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-08 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:46:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:47:12 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:47:12 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:47:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:47:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:47:14 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:47:15 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:47:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:47:21 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:47:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:47:28 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:47:28 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:47:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:48:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:48:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 3:48:42 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:48:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:48:42 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:48:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:48:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:48:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:48:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:48:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 3:48:57 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 54.185.234.214 4/14/2023 3:48:57 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"4WS09B8Y4G"} | Client IP: 54.185.234.214 4/14/2023 3:48:57 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:48:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:48:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 3:48:59 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 3:48:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:49:01 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 54.185.234.214 4/14/2023 3:49:01 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 54.185.234.214 4/14/2023 3:49:02 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:49:02 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:49:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:49:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:49:59 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:49:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:50:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:50:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.157.76.241 4/14/2023 3:50:10 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:50:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:50:10 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:50:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:50:11 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:50:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:50:16 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.157.76.241 4/14/2023 3:50:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:50:19 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.157.76.241 4/14/2023 3:50:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 119.157.76.241 4/14/2023 3:50:20 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 119.157.76.241 4/14/2023 3:50:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.157.76.241 4/14/2023 3:50:42 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:50:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:50:55 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 3:50:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:51:00 PM | Request Received getDashboardDetail=> dashboardId: 1 | Client IP: 54.185.234.214 4/14/2023 3:51:00 PM | Response Sent => Data returned of dashboardId:1 | Client IP: 54.185.234.214 4/14/2023 3:51:01 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:51:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:51:01 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 54.185.234.214 4/14/2023 3:51:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 3:51:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:51:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:51:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:51:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:52:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:52:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:52:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:52:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:53:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:53:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:54:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:54:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:54:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:54:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:55:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:55:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:55:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:55:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:56:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:56:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:56:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:56:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:57:03 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-15 fto: 2023-04-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:57:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:57:06 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 39.57.181.254 4/14/2023 3:57:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:57:13 PM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 39.57.181.254 4/14/2023 3:57:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 39.57.181.254 4/14/2023 3:57:14 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 39.57.181.254 4/14/2023 3:57:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 39.57.181.254 4/14/2023 3:57:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:57:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:58:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:58:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 3:59:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 3:59:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:00:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:00:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:01:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:01:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:02:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:02:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:03:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:03:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:04:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:04:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:05:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:05:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:06:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:06:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:07:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:07:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:08:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:08:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:09:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:09:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:10:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:10:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:11:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:11:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:12:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:12:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:13:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:13:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:14:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:14:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:15:56 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:15:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:16:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:16:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:17:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:17:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:18:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:18:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:20:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:20:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:20:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:20:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:22:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:22:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:22:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:22:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:24:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:24:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:25:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:25:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:26:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:26:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:27:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:27:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:28:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:28:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:29:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:29:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:30:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:30:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:31:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:31:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:32:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:32:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:33:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:33:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:34:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:34:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:35:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:35:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:36:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:36:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:37:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:37:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:38:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:38:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:39:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:39:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:40:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:40:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:41:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 4:41:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 4:41:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 39.57.181.254 4/14/2023 4:41:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 39.57.181.254 4/14/2023 4:41:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:41:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:42:22 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:42:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:43:18 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:43:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:43:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:43:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:45:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:45:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:45:57 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: KTV-CASH|Svctime|Svctime componentNames: real-time-monitoring-component|details-categories-component|hardware-monitoring-tabular-component| | Client IP: 54.185.234.214 4/14/2023 4:45:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:46:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214 4/14/2023 4:46:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214 4/14/2023 4:46:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:46:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/14/2023 4:46:37 PM | Request Received onLoginClick=> userName: ADMIN | Client IP: 54.185.234.214 4/14/2023 4:46:37 PM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"6ARK3A9WCG"} | Client IP: 54.185.234.214 4/14/2023 4:46:37 PM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 54.185.234.214 4/14/2023 4:46:37 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 4:46:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Request Received getDashboardList=> userId: 5, languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 4:46:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:46:39 PM | Request Received getDashboardList=> userId: 5, languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:46:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 4:46:43 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 54.185.234.214 4/14/2023 4:46:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:46:43 PM | Request Received getDashboardList=> userId: 5, languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:46:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 4:46:52 PM | Request Received getDashboardData=> fid: 2 ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 2 fFilters: | Client IP: 54.185.234.214 4/14/2023 4:47:05 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 54.185.234.214 4/14/2023 4:47:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:47:06 PM | Request Received getDashboardList=> userId: 5, languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:47:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 4:47:26 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:26 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[{\"CategoryName\":\"UTILITY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":11.54,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:32\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":88.46,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 15.38% | Avg.: 00:23:37\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 92.31% | Avg.: 00:01:19\"},{\"colName\":\"لا تظهر\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"UTILITY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.54,\"AverageWaitingTimePerCategory\":31.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"AverageServiceTimePerCategory\":1.56,\"AverageWaitingTimePerCategory\":21.81,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:36 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:37 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"CountServedTickets\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"الحد الأقصي لوقت الأنتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":23.08,\"AvgWaitTime\":\"00:31:27\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":76.92,\"AvgWaitTime\":\"00:21:48\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":8.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"انتظار\", \"value\": \"waiting\"},{\"name\": \"الخدمات\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"13 / 26 (50.00%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 15.38% (4) | Max.: 01:30:24 | Avg.: 00:23:37\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"24\",\"AvgWaitTime\":\"31.47\",\"MaxWaitTime\":\"00:40:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PLATAFORMA\",\"CountServedTickets\":10,\"PercentageServedTickets\":\"77\",\"AvgWaitTime\":\"21.80\",\"MaxWaitTime\":\"01:30:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"8.70%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"UTILITY\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:39 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:39 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"IssuedTickets\",\"colText\":\"إصدار التذكر (التذاكر)\"},{\"colName\":\"ServedTickets\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"}]","reportBody":"[{\"BranchName\":\"Wavetec\",\"IssuedTickets\":8,\"ServedTickets\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:49:37\",\"WaitingSLAPercentage\":15.38,\"WaitingSLACount\":4,\"AvgServiceTime\":\"00:01:33\",\"ServiceSLAPercentage\":38.46,\"ServiceSLACount\":5},{\"BranchName\":\"Wavetec Demo\",\"IssuedTickets\":18,\"ServedTickets\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:11:47\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLAPercentage\":53.85,\"ServiceSLACount\":7}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"13 / 26 ( 50.00% )\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 15.38% | Avg.: 00:23:37\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 92.31% | Avg.: 00:01:19\"},{\"colName\":\"لا تظهر\",\"colValue\":\"3 (11.54%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Wavetec\",\"Wavetec Demo\"],\"TicketIssued\":[8,18],\"TicketServed\":[5,8],\"TicketServedPercentage\":[100.00,87.50],\"TicketWaitingPercentage\":[50.00,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:41 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:41 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"فئة / المواد المدونة\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة لكل معاملة\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪ لكل معاملة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA # لكل معاملة\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"المعاملات #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"المعاملات %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e23.08\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH DEPOSIT\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:36\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"66.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CASH WITHDRAWAL\",\"AvgWaitTime\":\"00:31:27\",\"WaitingSLAPercentage\":\"66.67\",\"WaitingSLACount\":\"2\",\"AvgServiceTime\":\"00:00:25\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"33.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePLATAFORMA\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:21:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e8.70\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e90.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e9\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e10\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e76.92\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUTILITY\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:49 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:49 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":4,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:16:55\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"PercentageIssuedTickets\":50,\"ServedTickets\":7,\"PercentageServedTickets\":63.64,\"AvgWaitTime\":\"00:36:52\",\"WaitingSLACount\":2,\"AvgServiceTime\":\"00:00:32\",\"WaitingSLAPercentage\":16.67,\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"PercentageIssuedTickets\":46,\"ServedTickets\":3,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:07:02\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:06\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:15\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"11 / 24 (45.83%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"Avg.: 00:24:19 | SLA: 8.33%\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"Avg.: 00:01:31 | SLA: 90.91%\"},{\"colName\":\"لا تظهر\",\"colValue\":\"3 (12.50%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"01:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"02:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"03:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"04:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"05:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"06:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"07:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":12,\"ServedTickets\":7,\"TicketComplianceInTargetWT\":2,\"TicketComplianceInTargetST\":7},{\"Inhour\":\"14:00\",\"IssuedTickets\":11,\"ServedTickets\":3,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":2},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":1,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":1},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"21:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"22:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"23:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:53 PM | Request Received getReportData=> fid: 1|2| ftype: ffrom: 2023-04-07 fto: 2023-04-13 fOtherParameters: category:KTV-CASH|PAP-PLATAFORMA|FTV-UTILITY|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 54.185.234.214 4/14/2023 4:47:53 PM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":null},{\"colName\":\"وقت الانتظار\",\"colValue\":null},{\"colName\":\"وقت الخدمة\",\"colValue\":null},{\"colName\":\"لا تظهر\",\"colValue\":null}]","graphName":"rpt-hourly-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 54.185.234.214 4/14/2023 4:47:58 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-07 fto: 2023-04-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 4:47:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:47:59 PM | Request Received getDashboardList=> userId: 5, languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:47:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":1,"UserId":5,"DashboardName":"SAMPLE","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501489180)\/","DashboardCreatedTime":"\/Date(1681501489180)\/"},{"DashboardID":2,"UserId":5,"DashboardName":"CAT","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681501521073)\/","DashboardCreatedTime":"\/Date(1681501521073)\/"}] | Client IP: 54.185.234.214 4/14/2023 4:48:04 PM | Request Received getDashboardData=> fid: 1|2| ftype: ffrom: 2023-04-14 fto: 2023-04-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 54.185.234.214 4/14/2023 4:48:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 54.185.234.214 4/14/2023 4:48:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 54.185.234.214 4/14/2023 4:48:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 54.185.234.214