3/29/2023 1:23:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
3/29/2023 1:23:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
3/29/2023 1:23:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
3/29/2023 1:23:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
3/29/2023 2:30:03 AM | Request Received onLoginClick=> userName: VARISHA | Client IP: 125.209.125.146
3/29/2023 2:30:03 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"VARISHA","Password":"VARISHA","tokenKey":"V43ZOTZ50D"} | Client IP: 125.209.125.146
3/29/2023 2:30:11 AM | Request Received onLoginClick=> userName: VARISHA | Client IP: 125.209.125.146
3/29/2023 2:30:11 AM | Response Sent => {"Result":"0","UserID":"1069","UserRoleID":"2","UserLevelID":"1-R","UserName":"VARISHA","Password":"AEW7Jii2aFE=","tokenKey":"U4VE8PIHOP"} | Client IP: 125.209.125.146
3/29/2023 2:30:11 AM | Request Received getUserModuleRights=> branchId:0userId: 1069 | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Request Received getDashboardList=> userId: 1069, languageCode:En | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Request Received getDashboardList=> userId: 1069, languageCode:En | Client IP: 125.209.125.146
3/29/2023 2:30:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
3/29/2023 2:30:16 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:30:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:31:15 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:31:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:32:15 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:33:15 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:33:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:34:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:34:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:35:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:35:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:36:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:36:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:37:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:37:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:38:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:38:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:39:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:39:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 2:40:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 2:40:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 4:42:31 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
3/29/2023 4:42:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
3/29/2023 4:42:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
3/29/2023 4:42:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
3/29/2023 4:42:38 AM | Request Received onLoginClick=> userName: varisha | Client IP: 125.209.125.146
3/29/2023 4:42:38 AM | Response Sent => {"Result":"0","UserID":"1069","UserRoleID":"2","UserLevelID":"1-R","UserName":"varisha","Password":"AEW7Jii2aFE=","tokenKey":"2V5KQWG3QJ"} | Client IP: 125.209.125.146
3/29/2023 4:42:42 AM | Request Received getUserModuleRights=> branchId:0userId: 1069 | Client IP: 125.209.125.146
3/29/2023 4:42:44 AM | Request Received getDashboardList=> userId: 1069, languageCode:En | Client IP: 125.209.125.146
3/29/2023 4:42:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Request Received getDashboardList=> userId: 1069, languageCode:En | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 4:42:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 4:42:46 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 4:42:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 4:43:45 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
3/29/2023 4:43:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
3/29/2023 4:44:25 AM | Request Received getReportData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
3/29/2023 4:44:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
3/29/2023 4:44:39 AM | Request Received getReportData=> fid: 230 ftype:  ffrom: 2023-03-29 fto: 2023-03-29 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
3/29/2023 4:44:39 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
3/29/2023 4:55:46 AM | Request Received getDashboardList=> userId: 1069, languageCode:En | Client IP: 124.29.238.205
3/29/2023 4:55:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
3/29/2023 4:55:48 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-03-29 fto: 2023-03-29 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
3/29/2023 4:55:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205