1/26/2023 12:17:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:17:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:17:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 12:18:25 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:18:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 12:18:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:18:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 12:18:34 AM | Request Received onLoginClick=> userName: admin | Client IP: 124.29.238.205 1/26/2023 12:18:34 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"admin","Password":"ADMIN","tokenKey":"O2DDTVU3UI"} | Client IP: 124.29.238.205 1/26/2023 12:18:46 AM | Request Received onLoginClick=> userName: ENSHA | Client IP: 124.29.238.205 1/26/2023 12:18:46 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ENSHA","Password":"Xy462KzHuK8=","tokenKey":"4ULC50HRP0"} | Client IP: 124.29.238.205 1/26/2023 12:18:46 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 12:18:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 12:18:49 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:18:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:18:50 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:18:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:19:19 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:19:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:19:23 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:19:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:19:48 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:19:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:20:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:20:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:21:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:21:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:22:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:22:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:23:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:23:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:24:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:24:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:25:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:25:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:26:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:26:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:27:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:27:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:29:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:29:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:30:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:30:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:31:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:31:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:32:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:32:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:33:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:33:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:34:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 12:34:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 12:35:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:35:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:36:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:37:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:37:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:38:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:38:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:39:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:39:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:40:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:40:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:41:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:41:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:42:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:42:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:43:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:43:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:44:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:44:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:45:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:45:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:46:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:46:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:47:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:47:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:48:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:48:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:49:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:49:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:50:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:50:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:51:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:51:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:52:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:52:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:53:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:53:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:54:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:54:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:55:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:55:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:56:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:56:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:57:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:57:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:58:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:58:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 12:59:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 12:59:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:00:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:00:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:01:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:01:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:02:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:02:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:03:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:03:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:04:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:04:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:05:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:05:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:06:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:06:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:07:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:07:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:08:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:08:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:09:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:09:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:10:02 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:10:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:20:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:20:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:20:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:20:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:20:23 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146 1/26/2023 1:20:23 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"RI1YNXLYDO"} | Client IP: 125.209.125.146 1/26/2023 1:20:23 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146 1/26/2023 1:20:25 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:20:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:20:25 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:20:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:20:26 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:20:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:20:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:20:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:20:27 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:20:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:20:33 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:20:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:20:39 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:20:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:20:47 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:20:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":81.82,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":77.78,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":18.18,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":18.18,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":22.22,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 11 (81.82%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:02 | SLA: 72.73%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:40 | SLA: 77.78%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (18.18%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:20:54 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:20:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":52.94,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":53.85,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.76,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":47.06,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":46.15,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.76,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 17 (76.47%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:21 | SLA: 52.94%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:11 | SLA: 84.62%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (23.53%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:20:54 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:20:55 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":30.77,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":29,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 17 (76.47%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:21 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:11 | SLA: 76.92%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (23.53%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:20:57 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:20:57 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":30.77,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":29,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 17 (76.47%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:21 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:11 | SLA: 76.92%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (23.53%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:21:05 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:21:05 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":53.85,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":46.15,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 18 (72.22%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:21 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:11 | SLA: 84.62%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:21:12 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:21:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:15\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:30\",\"ServingPercentage\":16.67,\"BackendPercentage\":0.00,\"IdlePercentage\":83.33,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,1,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,16.67,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,83.33,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:21:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:21:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:22:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:22:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:22:20 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146 1/26/2023 1:22:20 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"LMTA7U2PWO"} | Client IP: 125.209.125.146 1/26/2023 1:22:20 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146 1/26/2023 1:22:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:22:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:22:22 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:22:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:22:22 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:22:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:22:23 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:22:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:22:27 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:22:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:22:34 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:22:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:22 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:32 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:39 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:45 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:47 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:23:49 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:23:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:04 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:07 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:08 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:22 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:30 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:35 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:24:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:24:36 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:24:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:24:37 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:24:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:38 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:24:38 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 1:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:24:54 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:24:59 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:01 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:15 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 1:25:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:25:23 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:23 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:27 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:34 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 1:25:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:25:44 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:25:57 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:26:17 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 2 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:26:28 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:27:14 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:27:15 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:27:16 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:27:19 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 1:28:30 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:28:30 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:28:51 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:28:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"DaysWorked\":1,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackendPercentage\":4.41,\"IdlePercentage\":57.21,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"DaysWorked\":1,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackendPercentage\":12.70,\"IdlePercentage\":9.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[0,2,0,10,0,0],\"SLA\":[0.00,50.00,0.00,80.00,0.00,0.00],\"ServingPercentage\":[0.00,77.63,0.00,38.38,0.00,0.00],\"BackendPercentage\":[0.00,12.70,0.00,4.41,0.00,0.00],\"IdlePercentage\":[0.00,9.67,0.00,57.21,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:28:56 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:28:58 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"25/01/2023\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLAService\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackOfficePercentage\":4.41,\"IdlePercentage\":57.21,\"ArrivalTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"25/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLAService\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackOfficePercentage\":12.70,\"IdlePercentage\":9.67,\"ArrivalTime\":\"05:10:41\",\"EndTime\":\"05:24:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:03:09\"},{\"colName\":\"Logged time\",\"colValue\":\"01:24:26\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 44.79% | Back office: 5.76% | Idle: 49.45%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.45,\"BackOfficeHours\":0.05,\"IdleHours\":0.67,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.18,\"BackOfficeHours\":0.03,\"IdleHours\":0.02,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:29:17 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:29:17 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:29:37 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:29:38 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:29:53 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:29:53 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:30:01 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 1:30:01 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 1:30:07 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:30:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:30:07 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:30:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:30:23 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:30:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:31:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:31:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:32:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:32:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:33:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:33:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:34:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:34:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:35:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:35:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:36:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:37:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:37:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:38:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:38:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:39:22 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:39:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:40:23 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:40:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:41:23 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:41:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:41:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:41:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 1:41:28 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:41:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:41:29 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:41:30 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:41:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:41:33 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:41:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:41:34 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:41:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:41:38 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:41:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:42:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:42:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:43:22 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 1:43:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 1:43:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:43:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:43:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:43:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:44:03 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:44:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:44:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:44:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:45:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:46:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:46:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:47:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:47:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:48:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:48:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:49:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:49:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:50:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:50:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:51:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:51:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:52:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:52:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:53:26 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:53:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:53:29 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:53:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:54:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:54:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:55:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:55:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:55:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:55:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:56:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:56:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:57:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:57:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:58:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:58:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 1:59:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 1:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:00:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:00:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:01:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:01:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:02:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:03:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:03:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:04:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:04:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:05:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:05:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:06:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:06:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:07:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:07:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:08:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:08:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:09:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:09:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:10:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:10:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:10:35 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:10:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:11:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:11:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:12:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:12:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:13:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:13:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:14:29 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:14:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:15:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:15:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:16:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:16:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:17:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:17:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:18:10 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:18:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:18:29 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:18:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:19:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:19:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:20:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:20:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:21:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:21:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:22:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:23:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:23:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:24:29 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:24:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:25:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:25:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:26:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:26:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:27:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:27:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:28:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:28:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:28:51 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:28:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:29:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:29:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:30:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:30:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:31:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:31:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:31:35 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:31:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:32:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:32:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:32:51 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:32:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:33:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:33:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:34:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:35:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:35:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:36:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:36:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:37:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:38:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:38:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:39:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:39:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:40:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:40:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:41:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:41:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:42:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:42:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:43:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:43:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:44:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:44:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:45:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:46:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:46:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:47:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:47:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:48:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:48:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:49:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:49:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:50:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:50:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:51:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:51:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:52:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:52:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:53:30 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:53:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:54:29 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:54:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:55:11 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:55:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:55:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:55:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:56:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:56:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:57:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:58:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:58:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 2:59:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 2:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:00:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:00:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:00:36 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:00:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:01:29 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:01:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:02:29 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:02:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:03:29 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:03:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:03:51 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:03:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:04:00 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:04:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:04:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:04:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:05:15 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:05:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:05:29 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:05:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:05:58 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:05:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:01 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:06 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2022-12-27 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:11 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:13 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:20 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:38 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:06:43 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:06:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:07:41 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:07:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:15 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:21 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:23 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-19 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:30 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-12 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:33 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-05 fto: 2023-01-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:36 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2022-12-29 fto: 2023-01-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:38 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2022-12-22 fto: 2022-12-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:49 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:08:54 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 3:08:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 3:19:00 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:19:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:19:01 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:19:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:19:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:19:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 3:19:01 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:03 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:15 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:18 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:20 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:22 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:40 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:46 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:48 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:52 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:54 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:19:57 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:19:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:00 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:00 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:04 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:07 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:10 AM | Request Received getDashboardData=> fid: 230|228|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:12 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:16 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:18 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-24 fto: 2023-01-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:20 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-23 fto: 2023-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:24 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-22 fto: 2023-01-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:26 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-21 fto: 2023-01-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:20:32 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:20:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:21:00 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:21:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:22:00 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:22:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:22:30 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:22:34 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:22:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:22:35 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:22:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:22:55 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:22:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:22:55 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:22:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:22:59 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:22:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:23:00 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:23:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:23:04 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:23:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:23:05 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:23:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:24:01 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:24:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:24:22 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:24:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:24:42 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 1 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:24:52 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:24:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:24:56 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:25:00 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 2 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:25:00 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:25:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:25:04 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 2 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:25:12 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:25:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:25:15 AM | Request Received getDashboardData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:25:29 AM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:25:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:25:31 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:25:35 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 119.73.104.78 1/26/2023 3:26:00 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 119.73.104.78 1/26/2023 3:26:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:26:07 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:26:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:26:08 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 119.73.104.78 1/26/2023 3:26:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:26:33 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:26:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:27:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:27:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 3:27:37 AM | Request Received onLoginClick=> userName: aptus | Client IP: 119.73.104.78 1/26/2023 3:27:37 AM | Response Sent => {"Result":"0","UserID":"1114","UserRoleID":"4","UserLevelID":"135-B","UserName":"aptus","Password":"lsIGTF5HpWU=","tokenKey":"ZK67Q4WOU4"} | Client IP: 119.73.104.78 1/26/2023 3:27:40 AM | Request Received getUserModuleRights=> branchId:0userId: 1114 | Client IP: 119.73.104.78 1/26/2023 3:27:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:27:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 3:27:45 AM | Request Received getDashboardList=> userId: 1114, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:27:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":61,"UserId":1114,"DashboardName":"reporte1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1614356965590)\/","DashboardCreatedTime":"\/Date(1614356965590)\/"},{"DashboardID":71,"UserId":1114,"DashboardName":"personalizado","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1619821699840)\/","DashboardCreatedTime":"\/Date(1619821699840)\/"},{"DashboardID":73,"UserId":1114,"DashboardName":"Detalles_categorias","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1621618798467)\/","DashboardCreatedTime":"\/Date(1621618798467)\/"},{"DashboardID":68,"UserId":1114,"DashboardName":"PRUEBA1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1618412816140)\/","DashboardCreatedTime":"\/Date(1618412816140)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:27:46 AM | Request Received getDashboardList=> userId: 1114, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:27:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":61,"UserId":1114,"DashboardName":"reporte1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1614356965590)\/","DashboardCreatedTime":"\/Date(1614356965590)\/"},{"DashboardID":71,"UserId":1114,"DashboardName":"personalizado","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1619821699840)\/","DashboardCreatedTime":"\/Date(1619821699840)\/"},{"DashboardID":73,"UserId":1114,"DashboardName":"Detalles_categorias","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1621618798467)\/","DashboardCreatedTime":"\/Date(1621618798467)\/"},{"DashboardID":68,"UserId":1114,"DashboardName":"PRUEBA1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1618412816140)\/","DashboardCreatedTime":"\/Date(1618412816140)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:28:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:28:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 3:28:14 AM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.104.78 1/26/2023 3:28:14 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"4HB8OFBO06"} | Client IP: 119.73.104.78 1/26/2023 3:28:16 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.104.78 1/26/2023 3:28:21 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:28:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:28:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:28:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 3:28:23 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 3:28:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 3:28:23 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 3:28:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 3:28:29 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:28:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:28:36 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:28:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:28:41 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:28:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":14.29,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":88.89,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":85.71,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":22.22,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 9 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:48 | SLA: 44.44%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:24 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:28:47 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:28:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:28:59 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:28:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:29:06 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:29:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:29:12 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:29:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:29:34 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:29:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":81.82,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":77.78,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":18.18,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":18.18,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":22.22,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 11 (81.82%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:02 | SLA: 72.73%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:40 | SLA: 77.78%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (18.18%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:29:40 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:29:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:30:16 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:30:16 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:30:25 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:30:26 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":77.78,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":22.22,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 11 (81.82%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:02 | Max.: 00:06:43 | SLA: 72.73% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"78\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"23\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:30:45 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:30:45 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":77.78,\"AvgServiceTime\":\"00:02:05\",\"MaxServiceTime\":\"00:06:13\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":22.22,\"AvgServiceTime\":\"00:00:11\",\"MaxServiceTime\":\"00:00:15\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 11 (81.82%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:40 | Max.: 00:06:13 | SLA: 77.78% (7)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"78\",\"AvgServiceTime\":\"2.10\",\"MaxServiceTime\":\"00:06:13\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"23\",\"AvgServiceTime\":\"0.20\",\"MaxServiceTime\":\"00:00:15\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:30:54 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:30:54 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":77.78,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":22.22,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 11 (81.82%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:02 | Max.: 00:06:43 | SLA: 72.73% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"78\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"23\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:31:05 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:31:05 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 3:31:54 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 3:31:55 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":75.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[12],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[75.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 4:19:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:19:56 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:19:56 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:19:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:19:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 4:19:57 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:19:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:19:58 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 4:19:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:20:04 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:20:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:20:04 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 4:20:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:20:27 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 4:20:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:20:35 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 4:20:51 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 1 fFilters: | Client IP: 125.209.125.146 1/26/2023 4:20:56 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 4:20:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:21:05 AM | Request Received getDashboardData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 2 fFilters: | Client IP: 125.209.125.146 1/26/2023 4:21:56 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146 1/26/2023 4:21:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:22:00 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:22:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:22:01 AM | Request Received getDashboardData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 125.209.125.146 1/26/2023 4:22:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:22:03 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:22:04 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:22:10 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:22:10 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:22:16 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:22:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:22:32 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:22:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":78.57,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":14.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":7.14,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:24:16 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:24:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:24:50 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:24:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":78.57,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":14.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":7.14,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:24:54 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:24:54 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | Max.: 00:13:14 | SLA: 64.29% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"80\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:25:51 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:25:51 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":80.00,\"AvgServiceTime\":\"00:01:48\",\"MaxServiceTime\":\"00:12:14\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgServiceTime\":\"00:06:19\",\"MaxServiceTime\":\"00:12:37\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | Max.: 00:12:37 | SLA: 80.00% (8)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"80\",\"AvgServiceTime\":\"1.82\",\"MaxServiceTime\":\"00:12:14\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":\"87.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"6.33\",\"MaxServiceTime\":\"00:12:37\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"50.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:26:05 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:26:05 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | Max.: 00:13:14 | SLA: 64.29% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"80\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:26:19 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:26:19 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | Max.: 00:16:40 | SLA: 50.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:26:50 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:26:50 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:27:07 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:27:07 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | Max.: 00:16:40 | SLA: 50.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:27:18 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:27:19 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | Max.: 00:13:14 | SLA: 64.29% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"80\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:27:25 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:27:26 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":64.29,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 ( 71.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[14],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[64.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:28:08 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:28:08 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":83.33,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":4,\"ServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:12:44\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLAPercentage\":8.33,\"ServiceSLACount\":1}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 ( 66.67% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[14,4],\"TicketServed\":[10,2],\"TicketServedPercentage\":[80.00,50.00],\"TicketWaitingPercentage\":[64.29,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:28:42 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:28:42 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":64.29,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 ( 71.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[14],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[64.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:28:49 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:28:50 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":83.33,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":4,\"ServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:12:44\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLAPercentage\":8.33,\"ServiceSLACount\":1}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 ( 66.67% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[14,4],\"TicketServed\":[10,2],\"TicketServedPercentage\":[80.00,50.00],\"TicketWaitingPercentage\":[64.29,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:29:01 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:29:01 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":64.29,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 ( 71.43% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[14],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[64.29]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:29:05 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:29:05 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":83.33,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":4,\"ServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:12:44\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLAPercentage\":8.33,\"ServiceSLACount\":1}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 ( 66.67% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[14,4],\"TicketServed\":[10,2],\"TicketServedPercentage\":[80.00,50.00],\"TicketWaitingPercentage\":[64.29,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:29:15 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:29:16 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:05:21\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:29:18 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:29:19 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:05:21\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:30:32 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:30:33 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e25.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:30:50 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:30:52 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:30:55 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:30:56 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e25.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:31:00 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:31:02 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:15 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:32:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:32:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 4:32:17 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:32:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:32:17 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 4:32:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:32:21 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:21 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:24 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":18.18,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 11 (72.73%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:14 | SLA: 63.64%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:48 | SLA: 87.50%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (18.18%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:31 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:31 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:35 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:38 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:44\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 4 (50.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:44 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:21 | SLA: 50.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":12.74,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:40 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:41 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:12:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:05:21\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:32:44 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:32:45 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:33:00 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:33:01 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:33:29 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:33:30 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:33:36 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:33:37 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:34:29 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:34:31 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:34:39 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:34:39 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:34:43 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:34:44 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:35:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:35:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:35:04 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:35:04 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:35:32 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:35:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:35:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:35:34 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:36:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:36:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:36:01 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:36:02 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:16 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:36:16 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:36:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:36:17 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:36:18 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:36:24 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:36:25 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:04 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:04 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:06 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":78.57,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":80.00,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":14.29,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":14.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":7.14,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 14 (71.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:44 | SLA: 64.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (21.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:08 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:10 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:15 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:17 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:33 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:34 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:37 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:38 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:45 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:46 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:51 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:51 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e7.69\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:12:09\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e37.50\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:07\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:55 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:55 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[12,6],\"TicketServed\":[10,4],\"TicketServedPercentage\":[80.00,100.00],\"TicketWaitingPercentage\":[75.00,16.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:37:58 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:37:58 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e7.69\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:12:09\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e37.50\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:07\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:02 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:02 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[12,6],\"TicketServed\":[10,4],\"TicketServedPercentage\":[80.00,100.00],\"TicketWaitingPercentage\":[75.00,16.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:14 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:14 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":75.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[12],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[75.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:18 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:19 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[12,6],\"TicketServed\":[10,4],\"TicketServedPercentage\":[80.00,100.00],\"TicketWaitingPercentage\":[75.00,16.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:23 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:23 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:34 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:34 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:44 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:44 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:45 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:45 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:38:45 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:38:45 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:41:13 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 4:41:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 4:41:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 4:41:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 4:41:13 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 4:41:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 4:41:15 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 4:41:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 4:41:18 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 4:41:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 4:41:24 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 4:41:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 4:41:28 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 4:41:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 4:41:35 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 4:41:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 4:41:41 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 4:41:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 4:41:50 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:41:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:41:56 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:41:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:08 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 2 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:19 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:11 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:22 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:36 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:39 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:43 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:43 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:47 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:47 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:52 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:52 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | Max.: 00:06:43 | SLA: 75.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"70\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"0.32\",\"MaxWaitTime\":\"00:00:33\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:42:56 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:42:56 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":75.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[12],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[75.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:04 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:04 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[12,6],\"TicketServed\":[10,4],\"TicketServedPercentage\":[80.00,100.00],\"TicketWaitingPercentage\":[75.00,16.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:16 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:17 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":75.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[12],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[75.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:20 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:20 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[12,6],\"TicketServed\":[10,4],\"TicketServedPercentage\":[80.00,100.00],\"TicketWaitingPercentage\":[75.00,16.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:23 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:23 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":75.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":80.00,\"ServiceSLACount\":8}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\"],\"TicketIssued\":[12],\"TicketServed\":[10],\"TicketServedPercentage\":[80.00],\"TicketWaitingPercentage\":[75.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:26 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:26 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e11.11\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:19\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e22.22\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:30 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:30 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e7.69\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:12:09\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e37.50\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:07\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:34 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:34 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e11.11\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:19\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e22.22\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:48 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:43:48 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:43:59 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:44:00 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:44:28 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:44:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:44:43 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:44:44 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:06 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:06 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:08 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:08 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:16 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:29 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:29 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:35 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:36 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:49 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:45:51 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:45:51 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:03 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:03 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:11 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:11 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:16 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:16 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:16 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:29 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:29 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 70.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:33 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:34 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:36 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:36 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:45 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:46 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:47 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:46:51 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:46:52 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":17,\"ServedTickets\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":83,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:47:06 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:47:07 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":13,\"ServedTickets\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":63,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:47:16 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:47:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:47:23 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:47:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:47:45 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:47:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\",\"a3\"],\"TicketServed\":[8,2,0],\"SLA\":[75.00,100.00,0.00],\"ServingPercentage\":[25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:48:08 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:48:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:48:30 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:48:31 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:48:47 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:48:48 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:48:52 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:48:53 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:49:02 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:49:02 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:49:11 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:49:11 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:49:30 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:49:30 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:49:45 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:49:45 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:49:53 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:49:54 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:50:02 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:50:02 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:50:29 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:50:29 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"4\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:06\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:59\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 40.68% | Back office: 0.00% | Idle: 59.32%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:51:13 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:51:13 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:51:15 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:51:15 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:53:05 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:53:05 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:55:05 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:55:05 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:55:36 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:55:37 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"SLA Service\",\"colValue\":\"80.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:56:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:56:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 4:56:38 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:56:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:56:39 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 4:56:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 4:56:39 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 4:56:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 4:56:43 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:56:43 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:56:48 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:56:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":25.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 8 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:09 | SLA: 37.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:07 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (25.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:56:49 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:56:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:56:52 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:56:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":8.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":10.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":75.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":70.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":16.67,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":16.67,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":20.00,\"AvgWaitTime\":\"00:00:19\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"10 / 12 (83.33%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:57 | SLA: 75.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:42 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (16.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":0.32,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:56:56 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:56:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\",\"a3\"],\"TicketServed\":[8,2,0],\"SLA\":[75.00,100.00,0.00],\"ServingPercentage\":[25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:00 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:00 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"Logged time\",\"colValue\":\"00:59:56\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.48% | Back office: 0.00% | Idle: 71.52%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:03 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:03 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"SLA Service\",\"colValue\":\"80.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:16 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:16 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:34 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:34 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"10 / 12 ( 83.33% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:42\"},{\"colName\":\"SLA Service\",\"colValue\":\"80.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":70.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":10.00,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:41 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:41 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:47 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:47 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:49 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:49 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:57:54 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:57:54 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":87.50,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":12.50,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"8 / 10 ( 80.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:51\"},{\"colName\":\"SLA Service\",\"colValue\":\"75.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":87.50,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":12.50,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:00 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:00 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:14 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:14 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:19 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:19 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:38 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:38 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:49 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:49 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:58:53 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:58:53 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:04 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:04 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:10 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:11 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:28 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:29 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:29 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:29 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:29 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:30 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 4:59:30 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 4:59:30 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:00:36 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:00:36 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:02:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:02:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 5:02:30 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:02:30 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:02:31 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 5:02:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:02:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:02:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:02:38 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:1-229|2-229|3-229|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:02:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\",\"a3\"],\"TicketServed\":[8,2,0],\"SLA\":[75.00,100.00,0.00],\"ServingPercentage\":[25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:02:56 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:02:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\",\"a3\"],\"TicketServed\":[8,2,0],\"SLA\":[75.00,100.00,0.00],\"ServingPercentage\":[25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00],\"IdlePercentage\":[74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:02:59 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:02:59 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:08 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-224|2-224|3-224|4-224|5-224|6-224|7-224|8-224|9-224|10-224|1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:08 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"EmpID\":\"67855\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"EmpID\":\"24567\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"EmpID\":\"98754\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"EmpID\":\"2346\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"EmpID\":\"6512\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"EmpID\":\"5341\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"EmpID\":\"1254\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"EmpID\":\"2377\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"EnlapsedTime\":\"00:00:59\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:18 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-224|2-224|3-224|4-224|5-224|6-224|7-224|8-224|9-224|10-224|1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:18 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:20 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:21 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:24 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:24 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:26 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:26 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:32 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:32 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"EnlapsedTime\":\"00:00:59\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:03:51 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:03:51 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"74.16\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 00:12:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:09:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:57:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"15.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:19:33 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:22:13 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:02:40 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"59.32\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 12:09:55 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 12:10:54 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:03 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:04 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:10 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:10 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:14 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:14 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":100.00,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"1 / 1 ( 100.00% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:01\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":100.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:29 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:31 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:34 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"74.16\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 00:12:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:09:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:57:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"15.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:19:33 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:22:13 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:02:40 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"59.32\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 12:09:55 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 12:10:54 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:06:37 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:06:38 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:07:13 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:07:13 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:07:15 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:07:16 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:07:57 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:07:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:08:19 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:08:19 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"74.16\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 00:12:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:09:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:57:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"15.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:19:33 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:22:13 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:02:40 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"59.32\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 12:09:55 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 12:10:54 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:08:27 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:08:28 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:08:57 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:08:58 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240230000000001,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:05\",\"TransactionServingTime\":\"00:08:43\",\"TransactionWaitingTime\":\"00:05:47\",\"TransactionEndTime\":\"05:19:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000002,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000003,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:01:59\",\"TransactionWaitingTime\":\"00:16:40\",\"TransactionEndTime\":\"05:24:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000004,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:48\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:48\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:03:09\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:09:09 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:09:15 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"14/10\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:01:44\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:42\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:09:20 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:09:24 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240230000000001,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:05\",\"TransactionServingTime\":\"00:08:43\",\"TransactionWaitingTime\":\"00:05:47\",\"TransactionEndTime\":\"05:19:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000002,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000003,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:01:59\",\"TransactionWaitingTime\":\"00:16:40\",\"TransactionEndTime\":\"05:24:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000004,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:48\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:48\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:03:09\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:09:34 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:09:35 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:03:07\",\"BackOfficeTimePercentage\":\"4.41\",\"IdleTimePercentage\":\"57.21\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 05:00:20 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 06:10:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 01:10:39 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Some urgent work \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:09:44 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:09:45 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"EnlapsedTime\":\"01:10:39\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2023-01-25 05:19:30.000\",\"ActivityEndTime\":\"2023-01-25 05:22:37.000\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:10:50 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:10:51 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:11:07 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:11:10 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:11:26 AM | Request Received getReportData=> fid: 230|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:1-229|2-229|3-229|1-230|2-230|3-230|$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:11:30 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:11:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:11:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 5:11:47 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146 1/26/2023 5:11:47 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"48WNBMT1VP"} | Client IP: 125.209.125.146 1/26/2023 5:11:52 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146 1/26/2023 5:11:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:11:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 5:11:56 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:11:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:11:56 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:11:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:11:57 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 5:11:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:12:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:12:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:12:04 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:12:04 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:12:10 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:12:10 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:12:13 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:12:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"DaysWorked\":1,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackendPercentage\":4.41,\"IdlePercentage\":57.21,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"DaysWorked\":1,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackendPercentage\":12.70,\"IdlePercentage\":9.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[0,2,0,10,0,0],\"SLA\":[0.00,50.00,0.00,80.00,0.00,0.00],\"ServingPercentage\":[0.00,77.63,0.00,38.38,0.00,0.00],\"BackendPercentage\":[0.00,12.70,0.00,4.41,0.00,0.00],\"IdlePercentage\":[0.00,9.67,0.00,57.21,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:12:33 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:12:36 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"25/01/2023\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLAService\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackOfficePercentage\":4.41,\"IdlePercentage\":57.21,\"ArrivalTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"25/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLAService\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackOfficePercentage\":12.70,\"IdlePercentage\":9.67,\"ArrivalTime\":\"05:10:41\",\"EndTime\":\"05:24:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:03:09\"},{\"colName\":\"Logged time\",\"colValue\":\"01:24:26\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 44.79% | Back office: 5.76% | Idle: 49.45%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.45,\"BackOfficeHours\":0.05,\"IdleHours\":0.67,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.18,\"BackOfficeHours\":0.03,\"IdleHours\":0.02,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:13:00 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:13:00 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:15:25 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:15:28 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:15:59 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:00 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:00 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:02 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:06 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:09 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:12 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:15 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:16 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:19 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:20 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:23 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:16:37 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:16:39 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"05:10:41\",\"EndTime\":\"05:24:28\",\"EnlapsedTime\":\"00:13:47\",\"ActivityName\":\"Coffee time\",\"ActivityStartTime\":\"2023-01-25 05:19:36.000\",\"ActivityEndTime\":\"2023-01-25 05:21:21.000\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"EnlapsedTime\":\"01:10:39\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2023-01-25 05:19:30.000\",\"ActivityEndTime\":\"2023-01-25 05:22:37.000\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:17:12 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:17:14 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:03:07\",\"BackOfficeTimePercentage\":\"4.41\",\"IdleTimePercentage\":\"57.21\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 05:00:20 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 06:10:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 01:10:39 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Some urgent work \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:45\",\"BackOfficeTimePercentage\":\"12.70\",\"IdleTimePercentage\":\"9.67\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 05:10:41 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 05:24:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:13:47 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Coffee time \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:17:48 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:17:49 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240230000000001,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:05\",\"TransactionServingTime\":\"00:08:43\",\"TransactionWaitingTime\":\"00:05:47\",\"TransactionEndTime\":\"05:19:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000002,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000003,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:01:59\",\"TransactionWaitingTime\":\"00:16:40\",\"TransactionEndTime\":\"05:24:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000004,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:48\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:48\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:03:09\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:17:55 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:17:56 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"14/10\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:01:44\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:42\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:18:10 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-19 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:18:15 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"14/10\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:01:44\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:42\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:18:31 AM | Request Received getReportData=> fid: 229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:18:33 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"12/10\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:00:57\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:42\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:18:55 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:18:55 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:19:30 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:19:31 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:19:31 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:19:32 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:19:33 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:19:33 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:19:43 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:19:44 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:20:42 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:20:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:20:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:20:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146 1/26/2023 5:20:43 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:20:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:20:44 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 5:20:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:20:59 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:20:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:01 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:04 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:04 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:08 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:11 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:11 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:16 AM | Request Received getReportData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:17 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:18 AM | Request Received getReportData=> fid: 230|229| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:18 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:23 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:23 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:34 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:35 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"6/4\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:16:05\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:00:06\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:41 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:42 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"59.32\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 12:09:55 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 12:10:54 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"EmpID\":2377,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"EmpID\":6512,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"EmpID\":24567,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"EmpID\":1254,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"EmpID\":98754,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"EmpID\":5341,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"EmpID\":67855,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"EmpID\":2346,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:21:54 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:21:54 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:14\",\"CallTime\":\"12:09:59\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:14\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:00\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:16\",\"CallTime\":\"12:10:01\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:16\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:05\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:36\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:21\",\"ServiceEndTime\":\"12:10:26\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:21\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:26\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:27\",\"ServiceEndTime\":\"12:10:30\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:30\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:50\",\"CallTime\":\"12:10:32\",\"ServiceEndTime\":\"12:10:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:50\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"12:10:42\",\"CallTime\":\"12:10:47\",\"ServiceEndTime\":\"12:10:51\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:10:42\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:51\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:22:12 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:22:13 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:22:28 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:22:29 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:14\",\"CallTime\":\"12:09:59\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:14\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:00\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:16\",\"CallTime\":\"12:10:01\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:16\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:05\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:36\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:21\",\"ServiceEndTime\":\"12:10:26\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:21\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:26\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:27\",\"ServiceEndTime\":\"12:10:30\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:30\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:50\",\"CallTime\":\"12:10:32\",\"ServiceEndTime\":\"12:10:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:50\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"12:10:42\",\"CallTime\":\"12:10:47\",\"ServiceEndTime\":\"12:10:51\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:10:42\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:51\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:22:52 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:22:52 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:24:37 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 5:24:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 5:24:38 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 5:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:24:42 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:24:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":33.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":16.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:24:46 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:24:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:24:49 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:24:50 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"4\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:06\"},{\"colName\":\"Logged time\",\"colValue\":\"00:00:59\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 40.68% | Back office: 0.00% | Idle: 59.32%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"almira\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ebad\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"esha\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Farhan\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"farwa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"kisa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"qurat\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"rabeet\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Usman\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"yasir\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:02 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:02 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:08 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:08 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:14\",\"CallTime\":\"12:09:59\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:14\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:09:59\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:00\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:16\",\"CallTime\":\"12:10:01\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:16\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:05\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:36\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:21\",\"ServiceEndTime\":\"12:10:26\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:21\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:26\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:45\",\"CallTime\":\"12:10:27\",\"ServiceEndTime\":\"12:10:30\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:27\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:30\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:17:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:52:50\",\"CallTime\":\"12:10:32\",\"ServiceEndTime\":\"12:10:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:52:50\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:32\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-26\",\"IssueTime\":\"12:10:42\",\"CallTime\":\"12:10:47\",\"ServiceEndTime\":\"12:10:51\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"12:10:42\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:47\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:51\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:15 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:ut002$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:16 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:21:45\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"11:48:16\",\"CallTime\":\"12:10:01\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:16\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"12:10:01\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"12:10:05\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:19 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:UTL-Utility|$ticketStatus:$ticketNumber:ut002$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:20 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:33 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:33 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:02:01\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:20:08\",\"CallTime\":\"01:20:08\",\"ServiceEndTime\":\"01:22:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:22:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:08\",\"CallTime\":\"00:53:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:40\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:09\",\"CallTime\":\"00:53:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:44\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:10\",\"CallTime\":\"00:53:45\",\"ServiceEndTime\":\"00:59:48\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:10\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:59:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:48\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:11\",\"CallTime\":\"00:59:54\",\"ServiceEndTime\":\"01:00:42\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:42\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:37\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:07\",\"CallTime\":\"01:00:44\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:47\",\"CallTime\":\"01:00:52\",\"ServiceEndTime\":\"01:01:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:01:00\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:09\",\"CallTime\":\"01:01:02\",\"ServiceEndTime\":\"01:02:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:01:11\",\"CallTime\":\"01:02:30\",\"ServiceEndTime\":\"01:02:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:01:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:54\",\"CallTime\":\"01:02:55\",\"ServiceEndTime\":\"01:02:56\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:54\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:56\",\"CallTime\":\"01:02:56\",\"ServiceEndTime\":\"01:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:15\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:19:13\",\"CallTime\":\"01:19:46\",\"ServiceEndTime\":\"01:20:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:19:13\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:20:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:38 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:38 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:48 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:48 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:02:01\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:20:08\",\"CallTime\":\"01:20:08\",\"ServiceEndTime\":\"01:22:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:22:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:08\",\"CallTime\":\"00:53:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:40\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:09\",\"CallTime\":\"00:53:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:44\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:10\",\"CallTime\":\"00:53:45\",\"ServiceEndTime\":\"00:59:48\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:10\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:59:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:48\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:11\",\"CallTime\":\"00:59:54\",\"ServiceEndTime\":\"01:00:42\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:42\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:37\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:07\",\"CallTime\":\"01:00:44\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:47\",\"CallTime\":\"01:00:52\",\"ServiceEndTime\":\"01:01:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:01:00\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:09\",\"CallTime\":\"01:01:02\",\"ServiceEndTime\":\"01:02:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:01:11\",\"CallTime\":\"01:02:30\",\"ServiceEndTime\":\"01:02:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:01:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:54\",\"CallTime\":\"01:02:55\",\"ServiceEndTime\":\"01:02:56\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:54\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:56\",\"CallTime\":\"01:02:56\",\"ServiceEndTime\":\"01:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:15\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:19:13\",\"CallTime\":\"01:19:46\",\"ServiceEndTime\":\"01:20:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:19:13\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:20:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:25:54 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:25:54 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:26:10 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:26:10 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:44\",\"ServiceTime\":\"00:01:43\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"04:57:35\",\"CounterId\":\"0\",\"EventId\":\"1\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:44\",\"ServiceTime\":\"00:01:43\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:04:19\",\"CounterId\":\"2\",\"EventId\":\"4\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:44\",\"ServiceTime\":\"00:01:43\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:04:19\",\"CounterId\":\"2\",\"EventId\":\"6\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:44\",\"ServiceTime\":\"00:01:43\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:02\",\"CounterId\":\"2\",\"EventId\":\"10\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:27\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:45\",\"CounterId\":\"0\",\"EventId\":\"8\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:27\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:12\",\"CounterId\":\"2\",\"EventId\":\"26\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:27\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:12\",\"CounterId\":\"2\",\"EventId\":\"28\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:27\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:15\",\"CounterId\":\"2\",\"EventId\":\"31\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:12:37\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:15\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:12:37\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:22\",\"CounterId\":\"2\",\"EventId\":\"33\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:12:37\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:22\",\"CounterId\":\"2\",\"EventId\":\"35\"},{\"TicketNumber\":\"FE002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:12:37\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:18:59\",\"CounterId\":\"2\",\"EventId\":\"37\"},{\"TicketNumber\":\"FE003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:13:14\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:46\",\"CounterId\":\"0\",\"EventId\":\"9\"},{\"TicketNumber\":\"FE003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:13:14\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:00\",\"CounterId\":\"2\",\"EventId\":\"39\"},{\"TicketNumber\":\"FE003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:13:14\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:01\",\"CounterId\":\"2\",\"EventId\":\"41\"},{\"TicketNumber\":\"FE003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:13:14\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:02\",\"CounterId\":\"2\",\"EventId\":\"43\"},{\"TicketNumber\":\"FE004\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:02\",\"CounterId\":\"0\",\"EventId\":\"12\"},{\"TicketNumber\":\"FE004\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:02\",\"CounterId\":\"2\",\"EventId\":\"13\"},{\"TicketNumber\":\"FE004\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:02\",\"CounterId\":\"2\",\"EventId\":\"15\"},{\"TicketNumber\":\"FE004\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:06\",\"CounterId\":\"2\",\"EventId\":\"17\"},{\"TicketNumber\":\"FE005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:05\",\"CounterId\":\"0\",\"EventId\":\"45\"},{\"TicketNumber\":\"FE005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:09\",\"CounterId\":\"2\",\"EventId\":\"49\"},{\"TicketNumber\":\"FE005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:09\",\"CounterId\":\"2\",\"EventId\":\"51\"},{\"TicketNumber\":\"FE005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:10\",\"CounterId\":\"2\",\"EventId\":\"53\"},{\"TicketNumber\":\"FE006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:06\",\"CounterId\":\"0\",\"EventId\":\"46\"},{\"TicketNumber\":\"FE006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:11\",\"CounterId\":\"2\",\"EventId\":\"55\"},{\"TicketNumber\":\"FE006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:11\",\"CounterId\":\"2\",\"EventId\":\"57\"},{\"TicketNumber\":\"FE006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:12\",\"CounterId\":\"2\",\"EventId\":\"59\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:06\",\"CounterId\":\"0\",\"EventId\":\"47\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:13\",\"CounterId\":\"2\",\"EventId\":\"61\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:13\",\"CounterId\":\"2\",\"EventId\":\"63\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:15\",\"CounterId\":\"2\",\"EventId\":\"66\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:03\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:15\",\"CounterId\":\"0\",\"EventId\":\"65\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:03\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:18\",\"CounterId\":\"2\",\"EventId\":\"68\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:03\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:18\",\"CounterId\":\"2\",\"EventId\":\"70\"},{\"TicketNumber\":\"FE007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:03\",\"ServiceTime\":\"00:00:02\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:20\",\"CounterId\":\"2\",\"EventId\":\"72\"},{\"TicketNumber\":\"FE008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:15\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:06\",\"CounterId\":\"0\",\"EventId\":\"48\"},{\"TicketNumber\":\"FE008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:15\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:21\",\"CounterId\":\"2\",\"EventId\":\"74\"},{\"TicketNumber\":\"FE008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:15\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:21\",\"CounterId\":\"2\",\"EventId\":\"76\"},{\"TicketNumber\":\"FE008\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:15\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:29\",\"CounterId\":\"2\",\"EventId\":\"78\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:22:43\",\"CounterId\":\"0\",\"EventId\":\"82\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:23:49\",\"CounterId\":\"2\",\"EventId\":\"83\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:23:49\",\"CounterId\":\"2\",\"EventId\":\"85\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket in Local Wait\",\"Date\":\"25-01-2023\",\"Time\":\"05:23:52\",\"CounterId\":\"2\",\"EventId\":\"87\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket recalled\",\"Date\":\"25-01-2023\",\"Time\":\"06:09:39\",\"CounterId\":\"2\",\"EventId\":\"103\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"06:09:39\",\"CounterId\":\"2\",\"EventId\":\"105\"},{\"TicketNumber\":\"FE009\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:06\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"06:09:49\",\"CounterId\":\"2\",\"EventId\":\"107\"},{\"TicketNumber\":\"FE010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:24:00\",\"CounterId\":\"0\",\"EventId\":\"89\"},{\"TicketNumber\":\"FE010\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket was unserved\",\"Date\":\"25-01-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"110\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:28\",\"CounterId\":\"0\",\"EventId\":\"90\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Random Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:36\",\"CounterId\":\"2\",\"EventId\":\"91\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:36\",\"CounterId\":\"2\",\"EventId\":\"93\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:39\",\"CounterId\":\"2\",\"EventId\":\"95\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Random Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:55\",\"CounterId\":\"2\",\"EventId\":\"97\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:56:55\",\"CounterId\":\"2\",\"EventId\":\"99\"},{\"TicketNumber\":\"FE011\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:24\",\"ServiceTime\":\"00:12:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"06:09:09\",\"CounterId\":\"2\",\"EventId\":\"101\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:07\",\"CounterId\":\"0\",\"EventId\":\"19\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:07\",\"CounterId\":\"2\",\"EventId\":\"20\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:07\",\"CounterId\":\"2\",\"EventId\":\"22\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:06:10\",\"CounterId\":\"2\",\"EventId\":\"24\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:26:25 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:26:25 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:43\",\"Date\":\"2023-01-25\",\"IssueTime\":\"04:57:35\",\"CallTime\":\"05:04:19\",\"ServiceEndTime\":\"05:06:02\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"04:57:35\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:04:19\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:04:19\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:06:02\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:27\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:45\",\"CallTime\":\"05:06:12\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:06:12\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:06:12\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:06:15\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:12:37\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:06:15\",\"CallTime\":\"05:06:22\",\"ServiceEndTime\":\"05:18:59\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:06:15\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:06:22\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:06:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:18:59\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:13:14\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:46\",\"CallTime\":\"05:19:00\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:46\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:00\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:01\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:02\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:06:02\",\"CallTime\":\"05:06:02\",\"ServiceEndTime\":\"05:06:06\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:06:02\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:06:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:06:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:06:06\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:19:05\",\"CallTime\":\"05:19:09\",\"ServiceEndTime\":\"05:19:10\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:19:05\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:09\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:09\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:10\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:19:06\",\"CallTime\":\"05:19:11\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:19:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:11\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:11\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:12\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:19:06\",\"CallTime\":\"05:19:13\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:19:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:13\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:13\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:15\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:03\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:19:15\",\"CallTime\":\"05:19:18\",\"ServiceEndTime\":\"05:19:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:19:15\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:20\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:19:06\",\"CallTime\":\"05:19:21\",\"ServiceEndTime\":\"05:19:29\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:19:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:19:21\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:19:21\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:29\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:13\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:22:43\",\"CallTime\":\"05:23:49\",\"ServiceEndTime\":\"06:09:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:22:43\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:23:49\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:23:49\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:23:52\\\",\\\"status\\\":\\\"Ticket In Wait\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket in Local Wait\\\"},{\\\"event_time\\\":\\\"06:09:39\\\",\\\"status\\\":\\\"Ticket Recall\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket recalled\\\"},{\\\"event_time\\\":\\\"06:09:39\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"06:09:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:24:00\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:24:00\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"status\\\":\\\"Ticket Unserved\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket was unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027Test\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:12:14\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:56:28\",\"CallTime\":\"05:56:55\",\"ServiceEndTime\":\"06:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:56:28\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:56:36\\\",\\\"status\\\":\\\"Ticket Random Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been randomly called\\\"},{\\\"event_time\\\":\\\"05:56:36\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:56:39\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"},{\\\"event_time\\\":\\\"05:56:55\\\",\\\"status\\\":\\\"Ticket Random Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been randomly called\\\"},{\\\"event_time\\\":\\\"05:56:55\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"06:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE011 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:06:07\",\"CallTime\":\"05:06:07\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:06:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:06:07\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:06:07\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:06:10\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:26:49 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:26:49 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:05\",\"CounterId\":\"0\",\"EventId\":\"1\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:10:52\",\"CounterId\":\"1\",\"EventId\":\"6\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:10:52\",\"CounterId\":\"1\",\"EventId\":\"8\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:35\",\"CounterId\":\"1\",\"EventId\":\"10\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:47\",\"CounterId\":\"0\",\"EventId\":\"2\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:34\",\"CounterId\":\"1\",\"EventId\":\"14\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:34\",\"CounterId\":\"1\",\"EventId\":\"16\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:52\",\"CounterId\":\"1\",\"EventId\":\"18\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:47\",\"CounterId\":\"0\",\"EventId\":\"3\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:22:27\",\"CounterId\":\"1\",\"EventId\":\"20\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:22:27\",\"CounterId\":\"1\",\"EventId\":\"22\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:24:26\",\"CounterId\":\"1\",\"EventId\":\"24\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:48\",\"CounterId\":\"0\",\"EventId\":\"4\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket was unserved\",\"Date\":\"25-01-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"27\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:27:07 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:27:07 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:27:36 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 5:27:36 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027Test\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:05:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:08:43\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:05\",\"CallTime\":\"05:10:52\",\"ServiceEndTime\":\"05:19:35\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:05\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:10:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:10:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:19:35\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027Test\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:15:47\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:47\",\"CallTime\":\"05:21:34\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:21:34\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:21:34\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:21:52\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027Test\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:16:40\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:59\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:47\",\"CallTime\":\"05:22:27\",\"ServiceEndTime\":\"05:24:26\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:22:27\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:22:27\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:24:26\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"b2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global4\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027Test\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-25\",\"IssueTime\":\"05:05:48\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:05:48\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"status\\\":\\\"Ticket Unserved\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket was unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 5:32:24 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 5:32:25 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 5:32:57 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 5:32:57 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:05\",\"CounterId\":\"0\",\"EventId\":\"1\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:10:52\",\"CounterId\":\"1\",\"EventId\":\"6\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:10:52\",\"CounterId\":\"1\",\"EventId\":\"8\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:05:47\",\"ServiceTime\":\"00:08:43\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:19:35\",\"CounterId\":\"1\",\"EventId\":\"10\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:47\",\"CounterId\":\"0\",\"EventId\":\"2\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:34\",\"CounterId\":\"1\",\"EventId\":\"14\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:34\",\"CounterId\":\"1\",\"EventId\":\"16\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:15:47\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"25-01-2023\",\"Time\":\"05:21:52\",\"CounterId\":\"1\",\"EventId\":\"18\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:47\",\"CounterId\":\"0\",\"EventId\":\"3\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"25-01-2023\",\"Time\":\"05:22:27\",\"CounterId\":\"1\",\"EventId\":\"20\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"25-01-2023\",\"Time\":\"05:22:27\",\"CounterId\":\"1\",\"EventId\":\"22\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"b2\",\"WaitingTime\":\"00:16:40\",\"ServiceTime\":\"00:01:59\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"25-01-2023\",\"Time\":\"05:24:26\",\"CounterId\":\"1\",\"EventId\":\"24\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"25-01-2023\",\"Time\":\"05:05:48\",\"CounterId\":\"0\",\"EventId\":\"4\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027Test\",\"Category\":\"Utility\",\"Teller\":\"-\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"-\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket was unserved\",\"Date\":\"25-01-2023\",\"Time\":\"23:59:00\",\"CounterId\":\"0\",\"EventId\":\"27\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 5:33:18 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 5:33:18 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 5:33:29 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 5:33:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":33.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":16.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 5:33:35 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 5:44:40 AM | Request Received getSamsungAppointmentReportData=> fId: 230|228|224| ffrom: 2023-01-26 fto: 2023-01-26 userId: 17 language: En | Client IP: 119.73.104.78 1/26/2023 5:49:27 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:49:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":33.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":16.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:49:38 AM | Request Received getSamsungAppointmentReportData=> fId: 230|228|224| ffrom: 2023-01-26 fto: 2023-01-26 userId: 17 language: En | Client IP: 124.29.238.205 1/26/2023 5:49:51 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:49:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:49:52 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:49:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:50:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:50:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:51:44 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:51:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:52:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:52:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:53:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:53:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:54:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:54:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:54:46 AM | Request Received getSamsungAppointmentReportData=> fId: 230|228|224| ffrom: 2023-01-26 fto: 2023-01-26 userId: 17 language: En | Client IP: 124.29.238.205 1/26/2023 5:54:52 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:54:53 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:54:53 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:54:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:54:53 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En$surveyId: rptName: Summary rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:54:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"Survey\",\"colText\":\"Survey\"},{\"colName\":\"Responses\",\"colText\":\"Responses\"},{\"colName\":\"NPS\",\"colText\":\"NPS\"},{\"colName\":\"Status\",\"colText\":\"Status\"}]","reportBody":"[]","filters":"[]","summaryData":"[{\"colName\":\"Responses\",\"colValue\":0},{\"colName\":\"NPS\",\"colValue\":0.00}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:54:55 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En$surveyId: rptName: Detail rptCatName: Feedback Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:54:55 AM | Response Sent => {"reportName":"Detail","reportHeaders":"[{\"colName\":\"Question\",\"colText\":\"Question\"},{\"colName\":\"AnswerChoices\",\"colText\":\"Answer Choices\"},{\"colName\":\"ResponsePercentage\",\"colText\":\"Response %\"},{\"colName\":\"ResponseCount\",\"colText\":\"Responses Number\"}]","reportBody":"","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:55:03 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Uptime rptCatName: System Health fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:55:04 AM | Response Sent => {"reportName":"Uptime","reportHeaders":"[{\"colName\":\"Branch\",\"colText\":\"Branch\"},{\"colName\":\"OpeningTime\",\"colText\":\"Opening Time\"},{\"colName\":\"ClosingTime\",\"colText\":\"Closing Time\"},{\"colName\":\"OperationalTime\",\"colText\":\"Operational Time\"},{\"colName\":\"HoursOnline\",\"colText\":\"Hours Online\"},{\"colName\":\"HoursOffline\",\"colText\":\"Hours Offline\"},{\"colName\":\"UptimePercentage\",\"colText\":\"Uptime %\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:56:30 AM | Request Received getReportData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 5:56:30 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":33.33,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 6 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:05 | SLA: 16.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (33.33%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":16.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 5:56:37 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:56:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:56:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 5:56:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 5:57:45 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 5:57:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:58:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 5:58:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 5:59:44 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 5:59:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:00:44 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:00:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:01:43 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:01:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:03:20 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:03:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:04:21 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:04:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:05:21 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:05:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:06:20 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:06:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:07:21 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:07:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:07:52 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:07:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:08:44 AM | Request Received getDashboardData=> fid: 230|228|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 125.209.125.146 1/26/2023 6:08:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:09:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:09:37 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 6:09:38 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 6:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 6:09:39 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 6:09:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:09:55 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:09:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:10:38 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:10:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:10:43 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:43 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 124.29.238.205 1/26/2023 6:10:44 AM | Request Received getUserModuleRights=> branchId:229userId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:44 AM | Request Received getUserModuleRights=> branchId:229userId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:46 AM | Request Received getUserModuleRights=> branchId:230userId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:46 AM | Request Received getUserModuleRights=> branchId:230userId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:46 AM | Request Received getUserModuleRights=> branchId:undefineduserId: 17 | Client IP: 124.29.238.205 1/26/2023 6:10:46 AM | Response Sent => responseCode:-1, responseStatus:error, responseText:Object reference not set to an instance of an object. | Client IP: 124.29.238.205 1/26/2023 6:10:57 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:10:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:11:02 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:11:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:11:16 AM | Request Received shareMultipleCallingProfiles=> ProfileId: System.Collections.Generic.List`1[System.Int32], Branches: 230| | Client IP: 124.29.238.205 1/26/2023 6:11:16 AM | shareMultipleCallingProfiles | Client IP: 124.29.238.205 1/26/2023 6:11:17 AM | profileIds :1121 | Client IP: 124.29.238.205 1/26/2023 6:11:17 AM | SP call for role insertion :230--1--1121 | Client IP: 124.29.238.205 1/26/2023 6:11:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:calling profile shared | Client IP: 124.29.238.205 1/26/2023 6:11:20 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:11:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:11:23 AM | Request Received getUserModuleRights=> branchId:230userId: 17 | Client IP: 124.29.238.205 1/26/2023 6:11:38 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:11:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:12:38 AM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:12:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:14:38 AM | Request Received getDashboardData=> fid: 228| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 124.29.238.205 1/26/2023 6:14:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:15:20 AM | Request Received getReportData=> fid: 228| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:FEE-Fees|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:15:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:17:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:17:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 1/26/2023 6:17:02 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:17:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 6:17:05 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205 1/26/2023 6:17:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 124.29.238.205 1/26/2023 6:17:05 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 6:17:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:17:08 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 6:17:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 6:17:12 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:17:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:17:21 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:17:26 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:17:26 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:18:19 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:18:19 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:18:24 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:18:24 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:18:53 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:18:53 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4},{\"BranchName\":\"QABranch\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\",\"QABranch\"],\"TicketIssued\":[12,6,0],\"TicketServed\":[10,4,0],\"TicketServedPercentage\":[80.00,100.00,0.00],\"TicketWaitingPercentage\":[75.00,16.67,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:19:20 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:24 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:27 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:30 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:49 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:19:55 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:19:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:20:01 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:20:01 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":12,\"ServedTickets\":10,\"PercentageServedTickets\":71.43,\"AvgWaitTime\":\"00:00:57\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:01:42\",\"ServiceSLAPercentage\":57.14,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:16:05\",\"WaitingSLAPercentage\":5.56,\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLAPercentage\":28.57,\"ServiceSLACount\":4},{\"BranchName\":\"QABranch\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\",\"QABranch\"],\"TicketIssued\":[12,6,0],\"TicketServed\":[10,4,0],\"TicketServedPercentage\":[80.00,100.00,0.00],\"TicketWaitingPercentage\":[75.00,16.67,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:20:02 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:20:03 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eAppcitas\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eBenefits\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:01\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e7.69\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eHealth\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eHealth Monitoring\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eRecieve Amount\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:12\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:26\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer amount\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:12:09\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e37.50\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:07\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e46.15\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:20:25 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:20:25 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:16 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:07 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackendPercentage\":0.00,\"IdlePercentage\":59.32,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"Usman\",\"Farhan\",\"qurat\",\"ebad\",\"yasir\",\"esha\",\"rabeet\",\"kisa\",\"almira\",\"farwa\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[4,0,0,0,0,0,0,0,0,0,0,0,0,8,2,0],\"SLA\":[100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,75.00,100.00,0.00],\"ServingPercentage\":[40.68,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,25.84,85.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[59.32,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:11 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:15 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:15 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"Logged time\",\"colValue\":\"01:00:55\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 28.67% | Back office: 0.00% | Idle: 71.33%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"almira\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ebad\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"esha\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Farhan\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"farwa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"kisa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"qurat\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"rabeet\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Usman\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"yasir\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:18 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:22 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:22 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"00:02:05\",\"SLAService\":71.43,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:08\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Health Monitoring\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Health Monitoring\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"14 / 18 ( 77.78% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:14\"},{\"colName\":\"SLA Service\",\"colValue\":\"85.71%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Transfer\",\"TicketsServed\":7,\"TicketsServedPercent\":50.00,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"71.43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.03\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":7.14,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":4,\"TicketsServedPercent\":28.57,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Health Monitoring\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Health Monitoring\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Appcitas\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Health\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Recieve Amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Category\":\"Benefits\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"Category\":\"Transfer amount\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:25 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:28 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:28 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"ebad\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"esha\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Farhan\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"farwa\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"kisa\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"qurat\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"rabeet\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"Usman\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"yasir\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QABranch\",\"OperatorName\":\"almira\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:31 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:34 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"EmpID\":\"67855\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"EmpID\":\"24567\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"EmpID\":\"98754\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"EmpID\":\"1236\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"EmpID\":\"2346\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"EmpID\":\"6512\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"EmpID\":\"5341\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"EmpID\":\"1254\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"EmpID\":\"2377\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"EmpID\":\"1239\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"EnlapsedTime\":\"00:00:59\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:21:44 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:48 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:21:49 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"74.16\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 00:12:00 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:09:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:57:16 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"15.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 01:19:33 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 01:22:13 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:02:40 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"59.32\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 12:09:55 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 12:10:54 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"almira\",\"EmpID\":2377,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"ebad\",\"EmpID\":1236,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"esha\",\"EmpID\":6512,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Farhan\",\"EmpID\":24567,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"farwa\",\"EmpID\":1239,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"kisa\",\"EmpID\":1254,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"qurat\",\"EmpID\":98754,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"rabeet\",\"EmpID\":5341,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"Usman\",\"EmpID\":67855,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"QABranch\",\"Teller\":\"yasir\",\"EmpID\":2346,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"26/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:22:14 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205 1/26/2023 6:22:15 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301250229000000015,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:08\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:10\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000016,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:09\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000017,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:10\",\"TransactionServingTime\":\"00:06:03\",\"TransactionWaitingTime\":\"00:00:35\",\"TransactionEndTime\":\"00:59:48\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000018,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"00:53:11\",\"TransactionServingTime\":\"00:00:48\",\"TransactionWaitingTime\":\"00:06:43\",\"TransactionEndTime\":\"01:00:42\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000019,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:07\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:37\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000020,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:09\",\"TransactionServingTime\":\"00:01:14\",\"TransactionWaitingTime\":\"00:00:53\",\"TransactionEndTime\":\"01:02:16\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000021,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"TR005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:00:47\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"01:01:00\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000022,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR007\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:01:11\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:01:19\",\"TransactionEndTime\":\"01:02:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000023,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR008\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:54\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"01:02:56\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000024,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"TR009\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:02:56\",\"TransactionServingTime\":\"00:06:13\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301250229000000025,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:19:13\",\"TransactionServingTime\":\"00:00:15\",\"TransactionWaitingTime\":\"00:00:33\",\"TransactionEndTime\":\"01:20:01\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250229000000026,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"01:20:08\",\"TransactionServingTime\":\"00:02:01\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"01:22:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2301250230000000005,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000006,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:48:16\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:21:45\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000007,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:17:36\",\"TransactionEndTime\":\"12:10:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000008,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:30\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000009,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"11:52:50\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:17:42\",\"TransactionEndTime\":\"12:10:45\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"},{\"TicketId\":2301250230000000010,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT006\",\"TransactionDate\":\"01/26/2023\",\"TransactionTime\":\"12:10:42\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":\"12:10:51\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"b1\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/14\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:06:00\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:01:14\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205 1/26/2023 6:26:02 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:26:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 55.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:14 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":1.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":12.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:26:08 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:26:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:32:50 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:33:20 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:33:20 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | Max.: 00:16:40 | SLA: 50.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:34:24 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:34:24 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:12\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:12:09\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | Max.: 00:21:45 | SLA: 55.56% (10)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appcitas\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Benefits\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Health Monitoring\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Recieve Amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"1.20\",\"MaxWaitTime\":\"00:06:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer amount\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"12.15\",\"MaxWaitTime\":\"00:21:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:34:31 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:34:32 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | Max.: 00:16:40 | SLA: 50.00% (9)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"67\",\"AvgWaitTime\":\"2.25\",\"MaxWaitTime\":\"00:13:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"63.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:07\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"9.57\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:36:44 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:36:44 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"IssuedTickets\":14,\"ServedTickets\":10,\"PercentageServedTickets\":83.33,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLAPercentage\":50.00,\"WaitingSLACount\":9,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLAPercentage\":66.67,\"ServiceSLACount\":8},{\"BranchName\":\"Global4\",\"IssuedTickets\":4,\"ServedTickets\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:12:44\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLAPercentage\":8.33,\"ServiceSLACount\":1}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 ( 66.67% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Global3\",\"Global4\"],\"TicketIssued\":[14,4],\"TicketServed\":[10,2],\"TicketServedPercentage\":[80.00,50.00],\"TicketWaitingPercentage\":[64.29,0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:36:49 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:36:52 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:36:56 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:36:59 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:37:03 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:37:27 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:37:28 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:14\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e63.64\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.33\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e6\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e60.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eTransfer\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:05\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:19\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:05:21\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:38:03 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:38:05 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:38:34 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:38:35 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"PercentageIssuedTickets\":6,\"ServedTickets\":4,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"AvgServiceTime\":\"00:00:06\",\"WaitingSLAPercentage\":100.00,\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"PercentageIssuedTickets\":28,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:17:40\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 18 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:00 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:16 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":1,\"ServedTickets\":4,\"TicketComplianceInTargetWT\":1,\"TicketComplianceInTargetST\":4},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":5,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:38:43 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:38:45 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:02 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:05 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"DaysWorked\":1,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackendPercentage\":4.41,\"IdlePercentage\":57.21,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"DaysWorked\":1,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackendPercentage\":12.70,\"IdlePercentage\":9.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[0,2,0,10,0,0],\"SLA\":[0.00,50.00,0.00,80.00,0.00,0.00],\"ServingPercentage\":[0.00,77.63,0.00,38.38,0.00,0.00],\"BackendPercentage\":[0.00,12.70,0.00,4.41,0.00,0.00],\"IdlePercentage\":[0.00,9.67,0.00,57.21,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:09 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:13 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:15 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"25/01/2023\",\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLAService\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingPercentage\":38.38,\"BackOfficePercentage\":4.41,\"IdlePercentage\":57.21,\"ArrivalTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"25/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLAService\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingPercentage\":77.63,\"BackOfficePercentage\":12.70,\"IdlePercentage\":9.67,\"ArrivalTime\":\"05:10:41\",\"EndTime\":\"05:24:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"25/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"12\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:03:09\"},{\"colName\":\"Logged time\",\"colValue\":\"01:24:26\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 44.79% | Back office: 5.76% | Idle: 49.45%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.45,\"BackOfficeHours\":0.05,\"IdleHours\":0.67,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.18,\"BackOfficeHours\":0.03,\"IdleHours\":0.02,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:17 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:21 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:21 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"SLA Service\",\"colValue\":null}]","graphName":"rpt-tellers-category-detail-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:23 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:26 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:30 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":10,\"AvgServiceTime\":\"00:02:42\",\"SLA\":80.00,\"LoggedTime\":\"01:10:39\",\"ServingTime\":\"00:27:07\",\"BackendTime\":\"00:03:07\",\"IdleTime\":\"00:40:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:05:21\",\"SLA\":50.00,\"LoggedTime\":\"00:13:47\",\"ServingTime\":\"00:10:42\",\"BackendTime\":\"00:01:45\",\"IdleTime\":\"00:01:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"25/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:33 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Export Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:36 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:40 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"05:10:41\",\"EndTime\":\"05:24:28\",\"EnlapsedTime\":\"00:13:47\",\"ActivityName\":\"Coffee time\",\"ActivityStartTime\":\"2023-01-25 05:19:36.000\",\"ActivityEndTime\":\"2023-01-25 05:21:21.000\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"05:00:20\",\"EndTime\":\"06:10:59\",\"EnlapsedTime\":\"01:10:39\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2023-01-25 05:19:30.000\",\"ActivityEndTime\":\"2023-01-25 05:22:37.000\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"25/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:43 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:45 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:46 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":66454,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:03:07\",\"BackOfficeTimePercentage\":\"4.41\",\"IdleTimePercentage\":\"57.21\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 05:00:20 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 06:10:59 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 2 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 01:10:39 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Some urgent work \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":5666,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":78979,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":53222,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":56677,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:45\",\"BackOfficeTimePercentage\":\"12.70\",\"IdleTimePercentage\":\"9.67\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e 05:10:41 \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e 05:24:28 \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e 1 \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:13:47 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e Coffee time \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":56777,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"0.00\",\"Date\":\"25/01/2023\",\"LoginTime\":\"\\u003cdiv\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e - \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e 00:00:00 \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e - \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:39:53 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.104.78 1/26/2023 6:39:54 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2301240229000000001,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"04:57:35\",\"TransactionServingTime\":\"00:01:43\",\"TransactionWaitingTime\":\"00:06:44\",\"TransactionEndTime\":\"05:06:02\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000002,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:45\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:00:27\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000003,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:46\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:13:14\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000004,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:02\",\"TransactionServingTime\":\"00:00:04\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"05:06:06\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000005,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:07\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000006,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:06:15\",\"TransactionServingTime\":\"00:12:37\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":\"05:18:59\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000007,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:05\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:04\",\"TransactionEndTime\":\"05:19:10\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000008,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:05\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000009,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:07\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000010,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:06\",\"TransactionServingTime\":\"00:00:08\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"05:19:29\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000011,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Transfer\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:19:15\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:03\",\"TransactionEndTime\":\"05:19:20\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000012,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:22:43\",\"TransactionServingTime\":\"00:00:13\",\"TransactionWaitingTime\":\"00:01:06\",\"TransactionEndTime\":\"06:09:49\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240229000000013,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE010\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:24:00\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2301240229000000014,\"BranchCode\":\"QA003\",\"BranchName\":\"Global3\",\"RegionName\":\"Ebad Region\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE011\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:56:28\",\"TransactionServingTime\":\"00:12:14\",\"TransactionWaitingTime\":\"00:00:24\",\"TransactionEndTime\":\"06:09:09\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":2,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2301240230000000001,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:05\",\"TransactionServingTime\":\"00:08:43\",\"TransactionWaitingTime\":\"00:05:47\",\"TransactionEndTime\":\"05:19:35\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000002,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:15:47\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000003,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:47\",\"TransactionServingTime\":\"00:01:59\",\"TransactionWaitingTime\":\"00:16:40\",\"TransactionEndTime\":\"05:24:26\",\"TicketStatus\":\"Ticket Served\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":1,\"TellerID\":2,\"TellerName\":\"b2\"},{\"TicketId\":2301240230000000004,\"BranchCode\":\"QA004\",\"BranchName\":\"Global4\",\"RegionName\":\"Peru\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"01/25/2023\",\"TransactionTime\":\"05:05:48\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"Happy\":\"\",\"Satisfied\":\"\",\"Dissatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"18/12\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:48\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:03:09\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.78 1/26/2023 6:43:52 AM | Request Received getReportData=> fid: 230 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:43:52 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:14\",\"CounterId\":\"0\",\"EventId\":\"29\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"35\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:09:59\",\"CounterId\":\"1\",\"EventId\":\"37\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:00\",\"CounterId\":\"1\",\"EventId\":\"39\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:48:16\",\"CounterId\":\"0\",\"EventId\":\"30\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"41\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:01\",\"CounterId\":\"1\",\"EventId\":\"43\"},{\"TicketNumber\":\"UT002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:21:45\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:05\",\"CounterId\":\"1\",\"EventId\":\"45\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"31\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:21\",\"CounterId\":\"1\",\"EventId\":\"47\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:22\",\"CounterId\":\"1\",\"EventId\":\"49\"},{\"TicketNumber\":\"UT003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:36\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:26\",\"CounterId\":\"1\",\"EventId\":\"51\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:45\",\"CounterId\":\"0\",\"EventId\":\"32\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"53\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:27\",\"CounterId\":\"1\",\"EventId\":\"55\"},{\"TicketNumber\":\"UT004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:30\",\"CounterId\":\"1\",\"EventId\":\"57\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"11:52:50\",\"CounterId\":\"0\",\"EventId\":\"33\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"59\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:32\",\"CounterId\":\"1\",\"EventId\":\"61\"},{\"TicketNumber\":\"UT005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:17:42\",\"ServiceTime\":\"00:00:13\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:45\",\"CounterId\":\"1\",\"EventId\":\"64\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:42\",\"CounterId\":\"0\",\"EventId\":\"63\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"66\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:47\",\"CounterId\":\"1\",\"EventId\":\"68\"},{\"TicketNumber\":\"UT006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"b1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:04\",\"BranchName\":\"Global4\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"12:10:51\",\"CounterId\":\"1\",\"EventId\":\"70\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:43:58 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:43:58 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:44:14 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:44:14 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:44:24 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:44:25 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:08\",\"CallTime\":\"00:53:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:40\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:09\",\"CallTime\":\"00:53:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:44\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:10\",\"CallTime\":\"00:53:45\",\"ServiceEndTime\":\"00:59:48\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:10\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:59:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:48\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:11\",\"CallTime\":\"00:59:54\",\"ServiceEndTime\":\"01:00:42\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:42\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:37\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:07\",\"CallTime\":\"01:00:44\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:47\",\"CallTime\":\"01:00:52\",\"ServiceEndTime\":\"01:01:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:01:00\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:09\",\"CallTime\":\"01:01:02\",\"ServiceEndTime\":\"01:02:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:01:11\",\"CallTime\":\"01:02:30\",\"ServiceEndTime\":\"01:02:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:01:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:54\",\"CallTime\":\"01:02:55\",\"ServiceEndTime\":\"01:02:56\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:54\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:56\",\"CallTime\":\"01:02:56\",\"ServiceEndTime\":\"01:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:15\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:19:13\",\"CallTime\":\"01:19:46\",\"ServiceEndTime\":\"01:20:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:19:13\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:20:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:44:34 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146 1/26/2023 6:44:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 125.209.125.146 1/26/2023 6:44:35 AM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146 1/26/2023 6:44:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146 1/26/2023 6:44:37 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:44:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:44:47 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:44:47 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:02:01\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:20:08\",\"CallTime\":\"01:20:08\",\"ServiceEndTime\":\"01:22:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:22:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:08\",\"CallTime\":\"00:53:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:40\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:09\",\"CallTime\":\"00:53:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:44\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:10\",\"CallTime\":\"00:53:45\",\"ServiceEndTime\":\"00:59:48\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:10\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:59:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:48\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:11\",\"CallTime\":\"00:59:54\",\"ServiceEndTime\":\"01:00:42\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:42\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:37\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:07\",\"CallTime\":\"01:00:44\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:47\",\"CallTime\":\"01:00:52\",\"ServiceEndTime\":\"01:01:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:01:00\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:09\",\"CallTime\":\"01:01:02\",\"ServiceEndTime\":\"01:02:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:01:11\",\"CallTime\":\"01:02:30\",\"ServiceEndTime\":\"01:02:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:01:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:54\",\"CallTime\":\"01:02:55\",\"ServiceEndTime\":\"01:02:56\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:54\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:56\",\"CallTime\":\"01:02:56\",\"ServiceEndTime\":\"01:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:15\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:19:13\",\"CallTime\":\"01:19:46\",\"ServiceEndTime\":\"01:20:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:19:13\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:20:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:45:08 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:45:08 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:46:28 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:46:28 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:46:35 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:46:35 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"0\",\"EventId\":\"193\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"194\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:08\",\"CounterId\":\"2\",\"EventId\":\"196\"},{\"TicketNumber\":\"FE001\",\"ClientName\":\"\\u0027\",\"Category\":\"Fees\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:02:01\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:22:09\",\"CounterId\":\"2\",\"EventId\":\"198\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:08\",\"CounterId\":\"0\",\"EventId\":\"114\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"118\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:18\",\"CounterId\":\"1\",\"EventId\":\"120\"},{\"TicketNumber\":\"TR001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:10\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:40\",\"CounterId\":\"1\",\"EventId\":\"122\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:09\",\"CounterId\":\"0\",\"EventId\":\"115\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"124\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:42\",\"CounterId\":\"1\",\"EventId\":\"126\"},{\"TicketNumber\":\"TR002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket set with no show status\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:44\",\"CounterId\":\"1\",\"EventId\":\"128\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:10\",\"CounterId\":\"0\",\"EventId\":\"116\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"130\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:45\",\"CounterId\":\"1\",\"EventId\":\"132\"},{\"TicketNumber\":\"TR003\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:35\",\"ServiceTime\":\"00:06:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:48\",\"CounterId\":\"1\",\"EventId\":\"134\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"00:53:11\",\"CounterId\":\"0\",\"EventId\":\"117\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"136\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"00:59:54\",\"CounterId\":\"1\",\"EventId\":\"138\"},{\"TicketNumber\":\"TR004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:06:43\",\"ServiceTime\":\"00:00:48\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:42\",\"CounterId\":\"1\",\"EventId\":\"142\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:07\",\"CounterId\":\"0\",\"EventId\":\"140\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"144\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:44\",\"CounterId\":\"1\",\"EventId\":\"146\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:37\",\"ServiceTime\":\"00:00:03\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Transferred to Category\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"1\",\"EventId\":\"149\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:47\",\"CounterId\":\"0\",\"EventId\":\"148\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"151\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:52\",\"CounterId\":\"1\",\"EventId\":\"153\"},{\"TicketNumber\":\"TR005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:05\",\"ServiceTime\":\"00:00:08\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:00\",\"CounterId\":\"1\",\"EventId\":\"155\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:00:09\",\"CounterId\":\"0\",\"EventId\":\"141\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"157\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:02\",\"CounterId\":\"1\",\"EventId\":\"159\"},{\"TicketNumber\":\"TR006\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:53\",\"ServiceTime\":\"00:01:14\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:16\",\"CounterId\":\"1\",\"EventId\":\"162\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:01:11\",\"CounterId\":\"0\",\"EventId\":\"161\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"164\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:30\",\"CounterId\":\"1\",\"EventId\":\"166\"},{\"TicketNumber\":\"TR007\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:19\",\"ServiceTime\":\"00:00:19\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:49\",\"CounterId\":\"1\",\"EventId\":\"168\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:54\",\"CounterId\":\"0\",\"EventId\":\"170\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:55\",\"CounterId\":\"1\",\"EventId\":\"171\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"173\"},{\"TicketNumber\":\"TR008\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:01\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"175\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"0\",\"EventId\":\"177\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"178\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:02:56\",\"CounterId\":\"1\",\"EventId\":\"180\"},{\"TicketNumber\":\"TR009\",\"ClientName\":\"\\u0027\",\"Category\":\"Transfer\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:00\",\"ServiceTime\":\"00:06:13\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"webtsu\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:09:09\",\"CounterId\":\"1\",\"EventId\":\"182\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:13\",\"CounterId\":\"0\",\"EventId\":\"185\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket Call\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"187\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Tickted is being attended\",\"Date\":\"26-01-2023\",\"Time\":\"01:19:46\",\"CounterId\":\"2\",\"EventId\":\"189\"},{\"TicketNumber\":\"UT001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Utility\",\"Teller\":\"a2\",\"WaitingTime\":\"00:00:33\",\"ServiceTime\":\"00:00:15\",\"BranchName\":\"Global3\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been served\",\"Date\":\"26-01-2023\",\"Time\":\"01:20:01\",\"CounterId\":\"2\",\"EventId\":\"191\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:47:00 AM | Request Received getReportData=> fid: 229 ftype: ffrom: 2023-01-26 fto: 2023-01-26 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:47:00 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:02:01\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:20:08\",\"CallTime\":\"01:20:08\",\"ServiceEndTime\":\"01:22:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:20:08\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:22:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:08\",\"CallTime\":\"00:53:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:08\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:40\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:09\",\"CallTime\":\"00:53:42\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:42\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:53:44\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:10\",\"CallTime\":\"00:53:45\",\"ServiceEndTime\":\"00:59:48\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:10\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:53:45\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"00:59:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:06:43\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:48\",\"Date\":\"2023-01-26\",\"IssueTime\":\"00:53:11\",\"CallTime\":\"00:59:54\",\"ServiceEndTime\":\"01:00:42\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"00:53:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"00:59:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:42\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:37\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:07\",\"CallTime\":\"01:00:44\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:07\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:47\",\"CallTime\":\"01:00:52\",\"ServiceEndTime\":\"01:01:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:00:52\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:01:00\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:14\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:00:09\",\"CallTime\":\"01:01:02\",\"ServiceEndTime\":\"01:02:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:00:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:01:02\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:01:11\",\"CallTime\":\"01:02:30\",\"ServiceEndTime\":\"01:02:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:01:11\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:30\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:54\",\"CallTime\":\"01:02:55\",\"ServiceEndTime\":\"01:02:56\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:54\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:55\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Transfer\",\"ClientName\":\"\\u0027\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:13\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:02:56\",\"CallTime\":\"01:02:56\",\"ServiceEndTime\":\"01:09:09\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:02:56\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:09:09\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTR009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"Global3\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:15\",\"Date\":\"2023-01-26\",\"IssueTime\":\"01:19:13\",\"CallTime\":\"01:19:46\",\"ServiceEndTime\":\"01:20:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"01:19:13\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"01:19:46\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"01:20:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a2\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:47:20 AM | Request Received getReportData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-25 fto: 2023-01-25 fOtherParameters: category:APS-Appcitas|BSC-Benefits|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146 1/26/2023 6:47:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":61.11,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:02:14\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:19\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":27.78,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:09:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":11.11,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12 / 18 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:48 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:09 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (22.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":2.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":6.33,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":5.35,\"AverageWaitingTimePerCategory\":9.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146 1/26/2023 6:55:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 6:55:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:41:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:41:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:41:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:41:37 PM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.104.78 1/26/2023 11:41:37 PM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"5JW9MQBDA4"} | Client IP: 119.73.104.78 1/26/2023 11:41:38 PM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.104.78 1/26/2023 11:41:39 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:41:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:41:39 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:41:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:41:41 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:41:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:41:42 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:41:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:42:03 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:42:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:42:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:42:16 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:42:17 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:42:19 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:42:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:42:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:42:57 PM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.104.78 1/26/2023 11:42:57 PM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"Y5WSF7TSPJ"} | Client IP: 119.73.104.78 1/26/2023 11:42:58 PM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.104.78 1/26/2023 11:42:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:42:59 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:42:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:43:01 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:43:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:43:01 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:43:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:44:00 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:44:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:44:25 PM | Request Received getDashboardData=> fid: 230| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:44:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:44:32 PM | Request Received getDashboardData=> fid: 230|229| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:44:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:44:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:44:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:44:41 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:44:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:44:42 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:44:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:44:43 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:44:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:45:42 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:45:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:46:42 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:46:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:46:58 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:46:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:47:17 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:47:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:47:17 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:47:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:47:19 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:47:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:47:19 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:47:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:47:34 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:47:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:48:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:48:06 PM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.104.78 1/26/2023 11:48:06 PM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"788SA8UZK2"} | Client IP: 119.73.104.78 1/26/2023 11:48:06 PM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.104.78 1/26/2023 11:48:08 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:48:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:48:09 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:48:09 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:48:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:48:11 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:48:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:48:54 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:48:55 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:48:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:48:59 PM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.104.78 1/26/2023 11:48:59 PM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"FL6UTADB89"} | Client IP: 119.73.104.78 1/26/2023 11:49:00 PM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.104.78 1/26/2023 11:49:01 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:49:02 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:49:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:49:02 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:49:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:49:04 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:49:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:49:22 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:49:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:49:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.78 1/26/2023 11:49:29 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:49:30 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.104.78 1/26/2023 11:49:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.104.78 1/26/2023 11:49:31 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:49:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:50:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:50:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:51:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:51:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:52:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:52:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:53:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:53:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:54:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:54:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:55:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.78 1/26/2023 11:55:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.78 1/26/2023 11:56:33 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 11:56:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 11:57:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 11:57:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 11:58:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 11:58:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 1/26/2023 11:59:30 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype: ffrom: 2023-01-27 fto: 2023-01-27 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 1/26/2023 11:59:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205